Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual

							ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL 
JANUARY 1996 
Home And Local/Non-Local Extended 
Area Codes 
In many areas, the telephone company has created call- 
cost arrangements that refer to “home,” “local,” and 
“non-local” area codes. The Home Area Code is the area 
code within which the system resides. The “local” Ex- 
tended Area Codes are additional area codes that the 
telephone company considers local or toll local calls 
from the Home Area Code. Calls placed to “non-local” 
Extended Area Codes from the Home Area Code are 
considered long distance by the telephone company. 
One Home Area Code and two Extended Area Codes 
(local or non-local) can be programmed. Office codes 
can be designated as allowed or restricted within the two 
Extended Area Codes (by default, they are all re- 
stricted). All office codes within the Home Area Code 
are allowed. 
NOTE: If you wish to designate office codes as allowed 
or restricted within your Home Area Code, or if the 
Home Area Code must be dialed to place a toll call with- 
in the area code, enter it as both the Home Area Code 
and as a local Extended Area Codes. Then allow or re- 
strict the office codes as described on the next page. 
The IIome Area Code and/or local and non-local Ex- 
tended Area Codes information is programmed as fol- 
lows. Refer to the program planning sheet on page 6. If 
you make a mistake during programming, press an in- 
valid key or allow the programming request to timeout 
to exit without changing the database. 
(1) While on hook at the attendant’s station (inter- 
com lo), press the SPDL key and dial 032. 
(2) Enter the three-digit Home Area Code. 
(3) If needed, program the Extended Area Code(s) 
as follows: a. Press asterisk (*) for local Extended Area 
Code or pound (#) for non-local Extended 
Area Code. 
b. Enter the three-digit area code for the Ex- 
tended Area Code 1. 
c. If necessary, you can enter * or # and the 
three-digit area code for the Extended Area 
Code 2. 
Example 1: The Home Area Code is 602 and 
certain office codes within the 602 area code are 
considered local numbers. Area code 415 is an 
extended local area code. Certain office codes 
within the 415 area code are considered local 
numbers, when dialed from the 602 area code. 
The programming is as follows: SPDL 032 602 * 
602 * 415. 
Example 2: The home area code is 602. The ex- 
tended area codes are 404 and 216. Certain office 
codes will be allowed in the 404 and 216 area 
codes. All office codes will be allowed in the 602 
area code. The programming is as follows: SPDL 
032602#404#216. 
(4) Lift and replace the handset. You hear a con- 
firmation tone. If you programmed Extended 
Area Codes, refer to the instructions on the next 
page for allowing and restricting office codes. 
NOTE: If you changed an Extended Area Code to a new 
area code, the office code programming for the previous 
area code remains unchanged until you reprogram it. 
That is, if you change Extended Area Code 1 from 303 to 
406, the office code programming for 303 will remain in 
effect until you reprogram the office codes for Extended 
Area Code 1 using feature code 034. 
Page 3 of 9  
						

							JANUARY 1996 ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL 
Allowed And Restricted Area Codes 
NOTE: This method can be used to restrict calls to 900 
and 976 numbers. However, 911 and 1911 calls cannot 
be restricted. 
You can allow or restrict specific area codes. Restricting 
an area code prevents users from placing calls to that 
area code. Allowing an area code allows users to place 
calls to all office codes within that area code. (To restrict 
specific office codes within an area code, use the 
Extended Area Code programming procedure described 
on this page and the Allowed And Restricted Office 
Codes information on the next page.) 
By default, all of the area codes, except Home and Ex- 
tended Area Codes, are restricted. The Home and Ex- 
tended Area Codes are automatically allowed and do not 
have to be programmed using this procedure. However, 
if you remove an area code from the Home/Extended 
list, it remains as an allowed area code and all of its of- 
fice codes become allowed. You must use this procedure 
if you want to restrict it. 
The Allowed and Restricted Area Codes information is 
programmed as follows. Refer to the program planning 
sheet on page 6. If you make a mistake during program- 
ming, press an invalid key or allow the programming re- 
quest to timeout to exit without changing the database. 
(1) 
(2) 
(3) 
(4) 
(5) 
(6) 
(7) While on hook at the attendant’s station (inter- 
com lo), press the SPDL key and dial 033. 
To Allow All Area Codes: Press asterisk (*) and 
then the SPDL key. 
To Restrict All Area Codes: Press pound (#) and 
then the SPDL key. NOTE: If you restrict all 
area codes, be sure to allow the Home Area Code 
and Extended Area Codes as described in step 4, 
below. 
ToAllowA SpecificArea Code: Press asterisk (*) 
and then the three-digit area code. 
To Restrict A Specific Area Code: Press pound 
(#) and then the.three-digit area code. 
Repeat steps 4 and 5 as needed until all area 
codes are programmed as desired. 
Example: If you want to restrict all area codes 
except 602, 818, 213, and 415, enter # SPDL * 
602 * 818 * 213 * 415 (,‘# SPDL” to restrict all, 
“*602” to allow 602, “*818” to allow 818, 
“*213” to allow 213, and “*415” to allow 415). 
Lift and replace the handset to store your 
changes. (They are not stored until you complete 
this step.) You hear a confirmation tone. 
Allowed And Restricted Offke Codes , 
‘._ 
NOTE: This method can be used to restrict calls to 900 
and 976 numbers. However, 911 and 1911 calls cannot 
be restricted. 
The Extended Area Codes can be programmed to allow 
or restrict specific office codes within them. The code 
for programming office codes for Extended Area Code 1 
is 034. The code for Extended Area Code 2 is 035. In the 
default state, all office codes in both area codes are re- 
stricted. 
NOTE: If you changed an Extended Area Code to a new 
area code, the office code programming for the previous 
area code remains unchanged until you reprogram it. 
That is, if you change Extended Area Code 1 from 303 to 
406, the office code programming for 303 will remain in 
effect until you reprogram the office codes for Extended 
Area Code 1 using feature code 034. 
The Allowed and Restricted Office Codes information 
is programmed as follows. Refer to the program plan- 
ning sheet on page 6. If you make a mistake during pro- 
gramming, press an invalid key or allow the program- 
ming request to timeout to exit without changing the 
database. 
(1) 
(2) 
(3) 
(4) 
(5) 
(6) 
(7) While on hook at the attendant’s station (inter- 
com lo), press the SPDL key then enter 034 to 
program office codes for Extended Area Code 1 
or enter 035 to program office codes for Ex- 
tended Area Code 2. 
To Allow All Ofice Codes: Press asterisk (*) and 
then SPDL. 
To RestrictAll Ofice Codes: Press pound (#) and 
then SPDL. 
To Allow A Specific Office Code: Press asterisk 
(*) and then the three-digit office code. 
To Restrict A Specific Ofice Code: Press pound 
(#) and then the three-digit office code. 
Repeat steps 4 and 5 as needed until all office 
codes are programmed as desired. 
Example: If you want to restrict all office codes 
except 961 and 893, enter # SPDL * 961 * 893 
(“#SPDL” to restrict all, “*961” to allow 961, 
and “*893” to allow 893). 
Lift and replace the handset to store your 
changes. (They are not stored until you complete 
this step.) You hear a confirmation tone. 
Page 4 of 9  
						

							ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL JANUARY 1996 
Absorbed Digits 
CO lines can be programmed to “absorb” or ignore the 
first digit(s) dialed so that only the remaining digits are 
checked for toll restriction and call cost purposes. There 
are two applications for this feature: PBX installations 
and installations in areas where part of the local office 
code is absorbed by the central office. 
If a caller select a line and dials the absorbed digits, 
those digits will be absorbed (ignored) by the system. 
Each CO line can have one programmed absorbed digit 
string of up to 7 digits. 
To program an absorbed digit string, follow these steps: 
(1) While on hook at the attendant’s station (inter- 
com lo), press the SPDL key and dial 036. 
(2) Dial the number of the CO line to be pro- 
grammed (l-6). (3) Dial the absorbed digit string (up to 7 digits). 
(4) Lift and replace the handset to save the changes. 
(Or to cancel the change, press any CO line key.) 
(5) Repeat these steps for each CO line to be pro- 
grammed. 
To erase an absorbed digit string, follow these steps: 
(1) While on hook at the attendant’s station (inter- 
com lo), press the SPDL key and dial 036. 
(2) Dial the number of the CO line to be pro- 
grammed (l-6). 
(3) Lift and replace the handset to erase the absorbed 
digit string. (Or to leave the absorbed digit string 
unchanged, press any CO line key.) 
(4) Repeat these steps for each absorbed digit string 
to be erased. 
Page 5 of 9  
						

							JANUARY 1996 ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL 
PROGRAM PLANNING SHEET 
Numbering Plan Flags (SPDL 031) 
Place a check mark in the appropriate box to indicate whether the flag should be enabled or disabled. 
FLAG ENABLED (1) 
DISABLED (2) 
Office Codes Used As Area Codes 
Area Codes Used As Office Codes 
Toll Digit Allowed On Toll Calls 
Toll Digit Required On Toll Long Distance Calls 
Home And Extended Area Codes (SPDL 032) 
Home Area Code 
1 LOCAL (*) OR I- Cy 
Extended Area Code #l 
NON-LOCAL (#I) 
Extended Area Code #f2 
Allowed And Restricted Area Codes (SPDL 033) 
Allowed Area Codes 
Restricted Area Codes 
Allowed And Restricted Office Codes (SPDL 034 & SPDL 035) 
I 
Allowed Office Codes 
I 
1 
I 
Restricted Office Codes 
1 EXTENDED AREA CODE ##2 (SPDL 035) 
I 
Allowed Office Codes 
I I 
Restricted Office Codes 
Absorbed Digit Strings (SPDL 036) 
i ABSORBED DIGIT STRINGS 
Line 1 Line 2 Line 3 Line 4 Line 5 
Line 6 
. . 
2’ 
Page 6 of 9  
						

							ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL JANUARY 1996 
Database Programming Report 
A database report can be generated at the SMDR device 
station and printed to show a summary of database pro- 
gramming, as described on page 4-38 of the manual. not include the lists of allowed and restricted area and 
office codes.) The report is shown below. 
Database reports can be recorded on a customer-pro- 
vided printer or an alternate device, such as a personal 
When you generate a System Report or a Programming 
Report, it will show the status of the flags and the Home 
Area Code and Extended Area Codes. (The report will computer or floppy disk. This output device is con- 
netted to the optional GLX-Plus SMDR Adapter which 
is connected to the SMDR station’s keyset. 
DATABASE REPORT FORMAT 
Inter-Tel GLX-12 
Database Report 
- System Features 
System Timers: 
Attendant Recall 
Hold Recall 
Inactivity 
Call Forward Duration 
Call Forward Warning 
Call Forward No Answer 
Feature Timers: 
C-0. Flash 
C.O. Delay 
Speed-Dial Pause 
Memory-Dial Speed 
C.O. Ring Duration 
Abandoned Call 
Miscellaneous Timers: 
Make/Break Ratio 
Pulse-Dial Speed 
Pulse-Dial Interdigit 
Lines Not Subject to 
Toll Restriction 
System Options 
Call Forward to Public 
Network Line 
Call Forward, 
DIL Diversion Lines 
Pulse-Dialing Lines 
Night Security Code 
Toll Restrict Flags: 
Office Codes Used As Area Codes: 
Area Codes Used As Office Codes: 
CO Allows 1 on 7-Digit Calls: 
CO Allows 1 on lo-Digit Calls: 
Home Area Code : 
Extended Area Code #l: 
Extended Area Code #2: *11 XXX Sec. 
*12 XXX Sec. 
*13 XX Sec. 
*14 XXX Sec. 
*15 XXX Sec. 
*16 XX Sec. 
*21 X.X Sec. 
*22 X.X Sec. 
*24 
X.X Sec. 
*2 5 X.X Sec. 
*2 7 
X.X Sec. 
*28 Xx.X Sec. 
*31 xx % 
*32 
0.X Sec. 
*33 0.X Sec. 
#4: 
x,x,x,x,x,x 
#5: 
x,x,x,x,x,x,x,x 
#6: x 
#7: 
x,x,x,x,x,x 
#8: 
x,x,x,x,x,x 
#9: xxxx 
N 
N 
N 
N 
XXX (local) 
XXX (local) 
XXX (non-local) 
Page 7 of 9  
						

							JANUARY 1996 
ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL 
System Option 1 Operation Changed To 
Support NANP 
System Option 1 (restrict calls that begin with 0 or 1) op- 
erates differently, now that the numbering plan flags and 
the area/office code programming affect toll restriction. 
If the NANP flags are set correctly for the GLX-Plus 
site, the following will occur when System Option 1 is 
enabled: 
When the caller dials 1, plus an allowed area code 
and office code; the call is allowed. 
When the caller dials 1, plus an allowed office code 
within the Home Area Code or an Extended Area 
Code, the call is allowed. 
When the caller dials 1, plus a Home/Extended Area 
Code and a restricted office code, the call is 
restricted. 
When the caller dials 0, plus any allowed or 
restricted area code or office code, the call is 
restricted. 
System Option 2 Applied Only To Home 
And Local Extended Area Codes 
System Option 2 restricts calls that begin with 0 or 1 and 
calls that have more than eight digits. This System Op- 
tion is applied only to calls that use the Home Area Code 
or local Extended Area Codes. 
System Option 3 Changed To Restrict 
Directory-Assistance Calls And Support 
NANP 
System Option 3, described on page 5-9 of the manual 
has been changed. Previously, it restricted calls with 0 or 
1 as first digit, or more than eight digits long, but al- 
lowed 1411, 1911, and numbers beginning with l-555, 
l-xXx-555,800, and l-800. It now does the follow- 
ing: 
Option 3 -Restrict calls to 411, 1411, 1-55.5-m 
and 1 -xyX-555-m: This prevents directory- 
assistance calls from being placed. It allows calls with 
more than eight digits when an allowed area code and 
office code are dialed. 
New System Option 8 - Restrict Oil+ 
International Calls 
A new System Option has been added to restrict interna- 
tional calls that begin with 011. This option is used sepa- rately from System Options l-3. If System Options l-3 
are enabled, all 0+ calls, including Oil+ calls are re- 
stricted. 
End-Of-Dialing Timer (software version 
3.1 only) 
The End-Of-Dialing timer is a new system-wide timer. 
It determines the amount of time a user is allowed for 
dialing a valid number, before toll restriction is checked. 
When a CO line is seized and the first digit is dialed, the 
timer is activated. When the timer expires, any applica- 
ble toll restriction is applied to the dialed number. 
The default value of the timer is 15 seconds. The range is 
l-25 seconds. 
Lengthening the timer allows the GLX-Plus system to 
wait longer for additional digits, thus delaying the check 
for toll restriction. Shortening the timer causes the 
GLX-Plus to check the number for toll restriction soon- 
er. 
Example: The customer dials part of a local number and 
pauses before entering the last few digits. If the custom- 
er pauses longer than the End-of-Dialing timer, the sys- 
tem will drop the call. In this case, the programmer 
could lengthen the End-of-Dialing timer to allow longer 
pauses between digits and to delay the toll restriction 
check. 
In most cases, you will not need to reprogram the End- 
of-Dialing timer. However, if the customer experiences 
difficulties restricting 7-digit toll calls or pager num- 
bers, the timer can be adjusted. 
To program the End-of-Dialing timer, do the following: 
(1) Make sure the KSU PWR switch and the PRG 
EN switches are ON. 
(2) While on hook at the attendant’s station (inter- 
com lo), press the SPDL key. The display shows 
PROG SPDL. 
(3) Enter 037. 
(4) Enter the time for the End-of-Dialing timer 
(01-25). 
(5) Lift and replace the handset to save your 
changes. You hear a confirmation tone. 
Page 8 of 9  
						

							ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL JANUARY 1996 
CHANGES AND CORRECTIONS TO Page 5-7, paragraph 4.7, step 2: The “2” on third line 
ISSUE 2 is part of the dialing sequence (i.e., dial # 0 1 2). 
Please note the following changes and corrections to 
Issue 2 of the GLX-Plus Installation and Field Mainte- 
nance Manual. 
Page 2-10, paragraph 4.14: The first sentence should 
read as follows: 
The Executive Keyset has a two-conductor modular 
jack... 
Page 2-13, section F: The optional SMDR Adapter 
(sold by Integrated Design Services) has been discontin- 
ued and is no longer available. 
Page 4-10, paragraph 5.25: The first sentence should 
read as follows: 
The Executive Keysets have a two-conductor modular 
jack... 
Page 4-24, paragraph 12.3, step 3: The first sentence 
should read as follows: 
If your intercom call is answered, announce the call and 
hang up. 
Page 4-35, paragraph 23.5: The numbers associated 
with the SMDR print conditions are as follows: 
l All incoming calls - 1 
0 All outgoing calls - 2 
0 Only outgoing toll calls (8 or more digits) - 3 
Page 5-6, paragraph’ 4.4: Add the following sentence: 
The KSU PRG EN switch must be in the ON position to 
allow APM initialization. Page 5-7, paragraph 4.8, step 3: Step 3 should be as 
follows. Substeps c and d were removed. 
(3) Initialize the APM single-line ports: 
a. At the single-line set that is connected to 
APM port 1, lift the handset. 
b. When you hear dial tone, dial #i 3 and hang 
up until the DSS key for APM port 1 is unlit 
(approximately 15 seconds).This sets the 
station options to default values. 
C. Repeat this procedure using the single-line 
set connected to APM port 2. 
Page 5-13, paragraph 5.8: Remove the words orDZSA 
from the second sentence. 
Page 5-15, paragraph 5.26, step 2: The step is incor- 
rect. The correct information is as follows: 
(2) Dial # 2 3 to disable dB padding or dial # Z 3 to 
enable dB padding. You will hear a confirmation 
tone. 
Page 7-1, Figure 7-1, under Station Instruments: 
The current part numbers for the Standard and Execu- 
tive Keysets are: 
Standard Keyset . . . . . . . . . . . . . . . . . . 612.3201 
Executive Keyset . . . . . . . . . . . . . . . . .612.3301 
Page 7-1, Figure 7-1, under Miscellaneous Equip- 
ment: Add the following part number: 
GLX-Plus Keyset Battery Back-Up 
Connection Kit . . . . . . . . . . . . . . . . . 828.1239 
Page 9 of 9