Home
>
Inter-Tel
>
Communications System
>
Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual
Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual
Have a look at the manual Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 31 Inter-Tel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
FEATURJZS Issue 2, June 1993 INTER-TEL PRACTICES GLX-PLUS INST-TION & MAINTENANCE Data Device Interface (Executive Or GLX-Plus Keyset Only) 5.25 The Executive keysets have a four-conductor, modular jack (labeled DATA) that can be used for con- necting a data device (such as a data terminal or personal computer) that has a direct-connection modem with an RI11 CO line interface. The GLX-Plus keyset can be equipped with a Data Port Module that provides a modu- lar jack for this purpose. 5.26 The keyset is used to dial an outside or intercom number; the keyset user then presses the DAIA key to connect the CO line or intercom channel to the data de- vice. 5.27 While the data device is connected to a CO line or intercom channel, the keyset user cannot place or receive calls. The keyset appears busy for incoming intercom calls. If an outside call rings in or an intercom call camps on to the busy keyset, the call waiting signals will not interfere with the data transmission. 5.28 TO CONmCT THE DAZ4 DEMCE TO EXECUTIVE OR GLX-PLUS KEYSET: (1) (2) 5.29 (1) (2) (3) (4) Locate the interface cable coming from the data device. If necessary, refer to the device’s user manual for the location of the cable. The RI11 connector on the end of the cable must be com- patible with the keyset DAIA jack. Insert the connector end of the data device inter- face cable into the keyset DAIA jack. TO CALL A REMOTE COMPUTER USING A CO LINE: Lift the handset and press an unlit line key. Dial the telephone number of the computer to be called. When you hear the modem tone, press the DAIA key. The DpirA key flashes slowly. Replace the handset and operate the data device according to the manufacturer’s instructions. 530 TO ALWW YOUR COMPUTER TO DL4L THE NUMEER W?IEN USING A CO LINE: (1) (2) (3) 5.31 Lift the handset and press an unlit line key. Press the DATA key. Following the instructions for your computer’s communications software, instruct your com- puter to dial the telephone number of the com- puter to be called. The DAIA key flashes slowly. RI CALL A REMOTE COMPUTER USING AN INlERCOM CHANNEL: (1) (2) (3) (4) 5.32 Lift the handset and press the desired DSSIBLF key. Notify the called party that you wish to connect the data device. When the called party activates the remote com- puter and presses the DATA key, you hear mo- dem tone. Press your DAIA key. Both DAIA keys flash slowly. Replace the handset and operate the data device according to the manufacturer’s instructions. To TERMINATE THE CONNECTION F5’TH THE COMPUTER: EITHER, press the DAIA key. The CO line or intercom channel is disconnected and the DATA key is unlit. OR, if you wish to speak to the party at the com- puter site after the data has been transmitted, lift the handset and press the data key. This can only be done if the modem at the computer site can be turned off without dropping the CO line. Page 4-10
INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE FEATURES Issue 2, June 1993 Loud Ringing Adapter (LRA) 5.33 The Executive keysets have a modular jack (la- beled DATA) that allows the user to connect external signaling equipment such as loud bells, horns, flashing lights, etc. to the keyset. The GLX-Plus keyset can be equipped with a Data Port Module that provides a modu- lar jack for this purpose (see pages 3-27 and 3-29 in INSTALLATION). This application is useful in areas where the normal ring tone of the keyset cannot be heard, such as warehouses and loading docks. The sig- naling device follows the normal ringing patterns of the keyset. 5.34 Keysets with an LRA attached should be pro- grammed for ring intercom first so that users are alerted to incoming intercom calls by continuous ringing(hand- sfree intercom calls may be difficult to hear in noisy ar- eas). 535 5.36 TO ENABLE THE LRA: While the keyset is on hook, dial ##05 to enable the LRA. The display shows: LRA TOGGLED. The DATA key will light while the LRA is en- abled. NOTE: The DAfA port cannot be used for other features while the LRA is connected. TO DIS4BL.E THE L.RA: While the keyset is on hook and idle, enter ##05 again. The display shows: LRATOGGLED. You do not have to disconnect the LRArelay and sig- naling device, unless you wish to use the DATA Port for another feature. The DATA key is unlit. Page 4-11
FEATURES Issue 2, June 1993 INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE B. SINGLE-LINE SETS 5.37 AC-ringing single-line sets can be installed on GLX-Plus Systems that are equipped with an Accessory Port Module (APM). For details on installing an APM, refer to SPECIFICATIONS and INSTALLATION. 5.38 The APM supplies two single-line Ports for the GLX-Plus System. These ports can support industry- standard, AC-ringing 2.500 sets and a variety of single- line devices such as modems and facsimile machines. The single-line port extension numbers are 20 and 21. 5.39 Special single-line port programming is per- formed through the single-line stations and stored in the APM memory. Refer to page 5-12 in PROGRAMMING for details. Single-line programming options include the following: Call Waiting Tones: Call waiting tones can be dis- abled for each single-line port. This prevents call in- terruptions when a device such as a modem or a facsimile machine is attached. When the tones are disabled and a modem or FAX device is connected to a single-line port, incoming calls will not have call waiting tones interfering with the call. Ring Cadence: Some FAX machines cannot recog- nize the standard intercom ring cadence of the GLX- Plus System. This option allows the ring cadence to be extended when a FAX is attached to the single- line port. Not all FAXmachines have the same toler- ances for ring cadence detection. Single-Line Minimum Hooktlash Timer: This timer controls the minimum length of time that a single-line station must stay on hook for a hookflash to be recognized by the APM software. A hookflash shorter than this timer will be ignored by the APM software. Single Line Maximum Hookflash Timer: This timer controls the maximum length of time that a single-line station can remain on hook for a hook- flash to be recognized by the APM software. If the station remains on hook longer than this timer, the call is disconnected. Single-Line Port dB Padding: When connected to an APM port, some single-line devices can produce distorted DTMF signals which may not be detected by the central office or the GLX-Plus KSU. If de- sired, the audio path (transmit and receive) for the APM port can be attenuated by 3 dB. When the APM is initialized, the dB padding is disabled. C. VOICE MAILUNIT 5.40 A voice mail unit can be installed on one or both single-line ports of an APM. There are no programming requirements in the GLX-Plus System to designate a single-line port as a Voice Mail Port. Simply connecting the unit to the single-line port will allow voice mail op- eration. 5.41 GLX-Plus keysets and single-line sets can be used to make direct intercom calls to the voice mail sys- tem, as they generate the necessary DTMF tones on in- tercom calls. Executive and Standard keysets must use a CO line to call back in to the system to reach the voice mail unit. 5.42 If both single-line ports are used for voice mail applications, the first voice mail port should be set to Forward - No Answer/Busy to the second voice mail port. The second port should also be set to Forward No Answer/Busy to the first Port creating a type of “hunt group.” The extension number of the first voice mail port would be the initial voice mail extension number. The hunt group would then function as follows: When the first port is busy, intercom and transferred outside calls will camp-on, until it becomes avail- able. Whenever the first port is busy, direct ring-in calls are automatically sent to the second voice mail port, and if idle, the second voice mail port will answer the call. If the second port is also busy, the following will occur: - Intercom calls will camp on. When a port becomes available, the intercom call will ring at that port. - Transferred outside calls will camp on to the second port until it becomes available. It will not go back to the first port, even if that Port becomes available. If unanswered before the Attendant Recall timer expires, it will recall the attendant’s station. - A direct ring-in outside call will hunt between the two ports until it is answered or the caller hangs up. It will not recall the attendant. If the outside caller hangs up before a voice mail port answers, the line will continue to ring as though the caller is still connected. An available voice mail port will have to answer the call in order to disconnect it (because the GLX-Plus does not monitor loop cur- rent, it cannot see the drop in loop current from the outside party disconnect). This can cause the voice mail to answer ringing calls that are not real. In order for this type of call to be disconnected from the GLX-Plus System, the voice mail must have the ability to detect dial tone (if still present by the time Page 4-12
INTER-TEL PRACTICES GLX-PLUS INSTALLATION 8z MAINTENANCE FEATURES Issue 2, June 1993 the voice mail port answers the call) and disconnect the call or transfer it to the attendant’s station after a timeout. Forwarding To Voice Mail 5.43 All types of station devices may be forwarded to voice mail. However, when outside calls are forwarded and connected to the voice mail system, the GLX-Plus System will not automatically dial the forwarding sta- tion’s extension number to reach a personal mailbox. The outside caller will receive the initial system greet- ing from the voice mail and must dial the mailbox num- ber of the person they are trying to reach. 5.44 If an intercom call follows the forward path and is connected to voice mail, the intercom caller must be using a GLX-Plus keyset or a hand-held DTh4F genera- tor to be able to select the voice mail features. Call lkansfer From Voice Mail 5.45 If a voice mail system has the ability to perform hookflashes, the voice mail unit can transfer outside calls to the GLX. Depending upon the voice mail sys- tem’s capabilities, Automated Attendant, pager, and various other voice mail features may also be. used to in- terface with the GLX. The voice mail system must be capable of detecting ring tone by ring cadence, not ring voltage, when the voice mail system places a call to an intercom station. Refer to the voice mail system’s manu- als for system capabilities and operation. 5.46 If a voice mail system is set up to transfer outside calls to the GLX-Plus System, then all GLX-Plus sta- tions should have the station option Ring Intercom First enabled so that the initial intercom call from the voice mail unit is placed as a private call. Call ‘kansfer To Voice Mail 5.47 Only Executive keysets and GLX-Plus keysets can transfer outside calls to voice mail. Transferring calls to the voice mail is handled in the same manner as transferring calls to any other station. The transferring party should not dial the mailbox number, but should instruct the outside party that they will need to dial the specific mailbox number once they have been con- nected to the voice mail and receive the voice mail sys- tem greeting. This will ensure that the outside party will hear the complete mailbox personal greeting. (If the transferring party dials the mailbox number they will begin to hear the personal greeting before completing the transfer and the outside caller will miss hearing a portion of the greeting.) D. DOORROX UNITS 5.48 A doorbox can be installed to provide intercom access to a location outside the building. Refer to SPEC- IFICATIONS, page 2-12, for details. 5.49 When a person outside the buildingpresses a but- ton on the doorbox, the associated CO line rings in. By answering the ringing line, a station user can talk with the person at the door. If the door is equipped with an electric strike plate, the system user may allow access by dialing a code or pressing an external button. To call the doorbox, a station user can lift the handset and press the line key assigned to the unit. Page 4-13
FEATURES INTER-TEL PRACTICES Issue 2, June 1993 GLX-PLUS INSTALIXI’ION & MAINTENANCE 6. SIGNALS AND TONES A. RING SIGNALS 6.1 The system signals and tones generated by the ringer or keyset speaker are as follows. TYPE OF CALL Outside call or recall from hold Intercom call Queue callback Single long tone every six seconds Two short tones and a pause (repeats for private calls) A repeating signal of three short tones and a lone cause B. CALL PROCESSING SIGNALS 6.2 The following signals and tones are heard through the handset or keyset speaker. SIGNAL ntercom dial tone I Double tones (called station receives the same signal) [ntercom busy signal - slow repeating tones I I I I I I- until camp on) A repeating signal of four fast tones and a pause Reorder tones - fast tones [may be four tones or sontinuous) rriple ring tone every 15 ,econds Jne triple ring tone jingle progress tone I I :a11 waiting tone -single one everv six seconds I I I Handset lifted or ON/OFF or IC key pressed. Intercom call -repeats for private call or call to non-handsfree station; one double tone for handsfree call. Called station or selected CO line is busy. You are restricted from using the CO line selected. All conference circuits are busy when you attempt to establish a conference with an outside call. Called station is in do-not-disturb. You dialed an invalid or unequipped inte; corn number. Your station is toll restricted. The Inactivity timer expired. Another station is camped on to the busy station you are calling. All intercom channels are busy. All conference circuits are busy when you attempt to establish a conference with an intercom call. Call forward cannot be completed. Unsupervised conference you initiated% still in progress. You have selected the paging network.- Feature procedure completed, or a code needs to be entered. An intercom or outside call has camped on to vour station. Page 4-14
INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE FEATURES Issue 2, June 1993 7. MUSIC-ON-HOLD AND BACKGROUND MUSIC 7.1 The system can be equipped with an external mu- sic source (radio, tape player, etc.) for calls on hold and calls waiting. This feature not only makes the wait as pleasant as possible, but it assures the waiting party that the call is still connected. NOTE: In some circumstances, there may be broadcast restrictions associated with the music heard by callers on hold. Check with the music’s original distributor and/ or the radio station for copyright and broadcast restric- tions concerning music-on-hold. 7.2 There are two music-on-hold channels for outside calls on hold. When both channels are in use, a third out- side call on hold will not receive music. A channel is considered in use as long as the call is in progress, even after the call is no longer on hold. This ensures that an outside caller who has received music will hear music if the call is placed on hold again. 7.3 Camped-on intercom calls always receive music if the music source is installed. Music can also be heard through the keysets’ speakers, using the Background Music feature code (or BGM key on the Executive and GLX-Plus keyset). Background music is interrupted when the keyset is in use, being programmed, ringing, or receiving a page. 7.4 TO TURNbflJSIC ON OR OFF (STANDARD KEYSElJ: While on hook, dial #06. 7.5 To TURNMUSIC ON OR OFF (EXECUllYE OR GLX-PLUS KEYSEI): While on hook, press the BGM key. The display shows: BGM ENABLED or BGM DISABLED. The BGM key lights when music is on. Page 4-15
FEATURES Issue 2, June 1993 INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE NOTE FOR SINGLE-LINE SET USERS: When the procedures tell you to hookflash, quickly press and release the hookswitch. If you press the hookswitch to hang up, hold it down until the SL Hookflash Maximum timer expires (default value is 0.7 seconds); otherwise, the system recognizes it as a hookflash. 8. INTERCOM CALLS 8.1 The intercom can be used to place station-to- station calls that can be answered handsfree at keyset stations. Or, it can be used to place private (non- handsfree) calls. A station user that reaches a busy station can camp on and wait for the station to become available. Other features that apply to both outside and intercom calls, as described later in this section of the manual, include placing calls on hold, call waiting, con- ferencing, do-not-disturb, and call forwarding. NOTE: Integrated speakerphones, which allow hands- free operation on outside calls and intercom calls, are standard on keysets. 8.2 The GLX-Plus System has two intercom channels that allow station users to place calls to one another. In- tercom calls can be placed by dialing a two-digit inter- com number (lo-21), pressing a DSS/BLF key on an Executive or GLX-Plus keyset, or dialing 0 to call the attendant. Intercom numbers are assigned to stations in the order that the station cables are connected to the KSU (refer to page 3-10). A. PRIVATE INTERCOM CALLS 8.3 A station user can place private (non-handsfree) intercom calls by pressing 8 key before dialing the ex- tension number or pressing the DSS/BLF key. Or, the station can be programmed to always receive private calls using station option 2 “ring intercom first.” B. KEYSET HANDSFREE ENABLE/DISABLE 8.4 A keyset user can always receive private calls by disabling the keyset handsfree answering feature by en- abling keyset option 2. The keyset user hears repeating double tones when receiving an intercom call and must lift the handset (or press the ON/OFF key) to answer while this feature is enabled. A. STATION-TO-STATION CALLING Receiving Intercom Calls 8.5 TORECEIVEANINlERCOMCALLONAKEYSEl? If you hear a double tone and a call announce- ment (handsfree call) and the display indicates an incoming calI, and the ON/OFF key is lit, re- spond handsfree or lift the handset. Ifyou hear repeating double tones (private call) and the display indicates an incoming call, lift the handset. Or press the ON/OFF key to respond handsfree. 8.6 TO RECEIVE ANINZRRCCALL ONA SINGLE-LINE SEE When you hear repeating double tones, lift the handset. Placing Intercom Calls 8.7 A keyset user can place intercom calls without lift- ing the handset, using the integrated speakerphone. This method allows the user to speak handsfree once the call is connected. (If the keyset speakerphone preselect fea- ture has been disabled by keyset option 4, you must press the ON/OFF key to turn on the speakerphone be- fore you can dial an intercom number.) NOTE: When placing an intercom call, begin dialing before the Dial Initiation timer expires. If the timer ex- pires, the system drops the connection and sends repeat- ing reorder tones. This prevents a voice channel from being tied up accidentally. 8.8 TO PLACE AN ImRCOM CALL (OFF HOOK): (1) Lift the handset. (2) Zf you want to place a private (non-handsf?ee) call to a keyset, press 8. (3) Dial an extension number or press a DSS/BLF key. The number can be 0 for the attendant or a station extension number. If you dial too slowly, the Interdigit timer may expire and you will hear repeating reorder tones. The display shows EXT XX or the number dialed. a. Zf calling a handsfree keyset station, speak after you hear a double tone. b. Zfplacing a private call, calling a single-line station, or calling a keyset with handsfee disabled you hear repeating double tones un- til the call is answered. c. Zfyou dial an invalid number or all intercom channels are busy, you hear repeating reorder tones. Page 4-16
INTER-TEL PRACTICES GLX-PLUS INST-TION & MAINTENANCE FEATURES Issue 2, June 1993 d. If the called station is busy, you have the following options: 1. Hang up and try later. Ifdialing handsfree (keysets only), press the ON/OFF key to disconnect. 2. Do not hang up, your call camps on and you hear music. When the called station is available, a private call is placed. Refer to page 4-23 for details. If the station has a previous intercom call waiting, you hear a continuous fast busy signal. e. Zf you h-ear a repeating signal of four fast tones and a pause, the station is in do-not-disturb. Hang up and try again later. 8.9 TO DULANIhlERCOM CALL WHILE ON HOOK (Kh-YSElX ONLY): (1) While on hook, dial an intercom number or press a DSS key. (If you wish to place a private call, di- al 8 before the intercom number or DSS key.) The ON/OFF key lights and your call is con- nected. (2) When the called party responds, you may speak handsfree or lift the handset for privacy. (If volume levels cause feedback to occur, one sta- tion user should lift the handset.) NOTE: At any time during a handsfree call, you may lift the handset for a private conversation. To return to the speakerphone, press the ON/OFF key and replace the handset. (3) To disconnect, press the ON/OFF key (if on hook) or hang up (if off hook). DSS/BLF Key Skipping (Executive Or GLX-Plus Keyset Only) 8.10 Executive and GLX-Plus keysets have DSS/BLF keys that can be used to place intercom calls. If the user presses a DSS/BLF key while on an intercom call, the current call is dropped and a call is placed to the station associated with the pressed DSS/BLF Key. This is faster than pressing an releasing the hookswitch and then pressing the desired DSS/BLF Key. 8.11 TO USE DSSIBLF KEY SKIPPING: When you are finished with an intercom call and wish to place another intercom call, do not hang up. Press the DSS/BLF key of the party you wish to call. You are disconnected from the first call and hear the second call ring as usual. NOTE: Pressing a DSS/BLF Key and hanging up while on an outside call transfers the outside call to the called station. Refer to page 4-24. Page 4-17
FEATURES INTER-TEL PRACTICES Issue 2, June 1993 GLX-PLUS INSTALLATION & MAINTENANCE 9. OUTSIDE CALLS 9.1 When a CO line is selected for receiving or placing an outside call, the voice channel is seized and cannot be used by any other station (unless privacy release is en- abled, see page 4-29, or conferencing is used, see page 4-30). If the desired CO line is busy, the station user can request a callback (queue) if privacy release is not en- abled. Other features that apply to both outside and in- tercom calls are discussed later in this section of the manual. They include placing calls on hold, call wait- ing, call transfer, conferencing, and call forwarding. A. PLACING OUTSIDE CALLS 9.2 Akeyset user can place an outside call without lift- ing the handset, using the integrated speakerphone. This method allows the user to speak handsfree once the call is connected. NOTE: If your keyset speakerphone has been disabled by station option 4, you must press the ON/OFF key to turn on the speakerphone before you press the unlit line key. 9.3 TO PLACEANOUlSIDE CALL: NOTE: When placing a call, begin dialing before the Dial Initiation timer expires. If the timer expires, the system drops the CO line connection and sends repeat- ing reorder tones. This prevents a CO line from being tied up accidentally. (1) Keyset: Lift the handset or remain on hook. Single-Line: Lift the handset. (2) Keyset: Press a line key to select an outgoingC0 line. The line key is lit. (If on hook, the ON/OFF key is lit.) Single-Line Set: Dial a Line Access code (91-96). NOTE: You must have outgoing access to a CO line to seize it. (3) You hear one of the following signals: a. b. Outside dial tone: Manually dial, speed dial, or redial the desired telephone number. (The display shows the numbers dialed and then the call duration.) Ifyou hear repeating reor- der tones and the line is disconnecterl, you dialed a restricted number. Also, if you dial too slowly and the Interdigit timers expire, the call may be dropped, and you will hear repeating reorder tones. If on hook, you may lift the handset to speak privately. Repeating reorder tones: You are restricted from the CO line chosen; choose another CO line. B. RECEIVING OUTSIDE CALLS 9.4 To RECEIVE AN OUTSIDE CALL: When you see a slow-flashing line key, hear a ring signals, and/or see a display showing CO LINE RINGING, lift the handset and press the slow-flashing line key. The call is connected and the line key is steadily lit. Single-Lie Set: When you hear ring signals, lift the handset; you are connected to the caller. Page 4-18
INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE FEATURES Issue 2, June 1993 C. ACCOUNT CODES (KEYSETS ONLY) 9.5 Account codes can be used in conjunction with the SMDR feature to provide a tracking system for calls. When an account code is entered during an outside call, the code is recorded and will appear in the SMDR print- out when it is generated. 9.6 The user may re-enter an account code as many times as desired while on the outside call. This gives the user the ability to correct entry mistakes or to change the code if desired. If more than one account code is entered during a call, the last code entered will be recorded in the SMDR printout. 9.7 While the account code is being entered at an Executive or Standard keyset, the calleriears confirma- tion tones as the digits are pressed. If an Executive or Standard keyset user enters an account code after the line is selected, before the number is dialed, the con- firmation tones will not be detected by the central office. 9.8 When a GLX-Plus keyset is used for entering an account code, the caller does not hear any indication that the account code is being entered. If a GLX-Plus keyset user enters an account code after the line is selected, be- fore the number is dialed, the DTMP tones are muted un- til after the call has been established. 9.9 To associate an account code with a conference call, the code must be entered before the conference is established. 9.10 CALL: (1) (2) 9.11 i’D ERlER AN ACCOUNT CODE DURING AN OUTSLDE While on an outside call, press the SPDL key and then dial #. The display shows ACCI CODE. Enter the account code (up to eight digits) within 10 seconds and then press l . The display shows the digits as they are entered. (If you enter more than eight digits, the first eight digits are ac- cepted as the account code, the ninth digit will terminate the account code entry, and all further digits will be heard over the conversation as DTMP digits.) To EhTER AN ACCOUNT CODE BEFORE DWNG AN OVlXDE CALL: (1) (2) (3) (4 Lift the handset. Press the SPDL key and then dial #. The display shows ACCT CODE. Enter the account code (up to eight digits) within 10 seconds and then press l . The display shows the digits as they are entered. (If you enter more than eight digits, the first eight digits are ac- cepted as the account code, the ninth digit will terminate the account code entry, and all further digits will be ignored.) Select an outgoing line and dial the number as usual. Page 4-19