Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual

							Part Number 
612.8001 
GLX-PLUS 
INSTALLATION AND 
FIELD MAINTENANCE 
MANUAL 
Issue 2, June 1993 
@ Inter-Tel, Incorporated 1993 Printed in USA 0693  
						

							INTER-TEL PRACTICES TABLE OF CONTENTS 
GLX-PLUS INSTALLATION & MAINTENANCE Issue 2, June 1993 
TABLE OF CONTENTS 
CONTENTS 
PAGE 
TABLE OF CONTENTS . . . 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 
LIST OF FIGURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V 
FCC REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii 
SAFETY REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix 
LIMITED WARRANTY 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
X 
OVERVIEW ........................................................... 
1. Introduction ........................................................ 
2. Hardware Summary .................................................. 
3. Installation, Programming, And Maintenance Summary 
...................... 
4. Features Summary ......... 
........................ .................. 
SPECIFICATIONS 
..................................................... 
1. Introduction ........................... 
............................. 
2. Cabling And The Main Distribution Frame (MDF) 
.......................... 
3. Key Service Unit (KSU) 
............................................... 
4. Station Instruments 
................................................... 
5. Optional System Equipment 
............................................ 
INSTALLATION ....................................................... 
1. Introduction ............................... 
......................... 
2. System Installation Outline 
............................................ 
3. Pre-Installation Checklist . . 
............................................ 
4. Station Cabling And Terminations 
....................................... 
5. Terminating CO Lines At The MDF 
..................................... 
6. KSU Installation 
..................................................... 
7. Station Installation 
................................................... 
8. External Paging Equipment Installation ................................... 
9. External Music Source Installation 
....................................... 
10. Battery Back-Up Equipment 
........................................... 
11. Post-Installation Checklist 
............................................. 
FEATURES ............................................................ 
1. Introduction 
........................................................ 
2. Feature Keys And Codes .............................................. 
3. CO Line Features .................................................... 
4. Protection Against Power Failure 
........................................ 
5. Station Instruments 
................................................... 
6. SignalsAndTones ................................................... 
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							TABLE OF CONTENTS  INTER-TEL 
PRACTICES 
Issue  2, June  1993  GLX-PLUS 
INSTALIATION  & MAINTENANCE 
CONTENTS 
7.  Music-On-Hold  And Background  Music .................................. 
8.  Intercom  Calls ....................................................... 
9.  Outside  Calls ........................................................ 
10.  Placing  Calls On Hold  ................................................ 
11.  Call  Waiting  ........................................................ 
12.  Call  Transfer  ........................................................ 
13.  Call  Pick-Up  (Reverse  Transfer)  ........................................ 
14.  Paging..  ........................................................... 
15.  Call  Forwarding  ..................................................... 
16.  Privacy  Release  ...................................................... 
17.  Call  Privacy  Restore (Executive  Or GLX-Plus  Keysets Only) ................. 
18.  Conference  Calls (Keysets  Only) ........................................ 
19.  Speed  Dialing  (Keysets  Only) .......................................... 
20.  Do-Not-Disturb  (Keysets Only) ......................................... 
21.  Redialing  (Keysets Only) .............................................. 
22.  Time  And Date  Display  Programming  (GLX-Plus Keysets Only) .............. 
23.  SMDR  Device Station  ................................................ 
24.  System  Attendant  Station .............................................. 
PROGRAMMING 
...................................................... 
1. Introduction  ........................................................ 
2. Program Planning Sheets  .............................................. 
3.  Outline  For Programming  New Systems  .................................. 
4.  Initialize  The System  ................................................. 
5.  Program  The System  And Station  Features  ................................ 
TROUBLESHOOTING 
................................................. 
1. 
Introduction  ........................................................ 
2.  Troubleshooting  Checklist ............................................. 
3.  Troubleshooting  Charts ................................................ 
4.  Customer  Support .................................................... 
5.  Defective  Unit Return  Policy  ........................................... 
REPLACEMENT 
PARTS ................................................ 
1. 
Introduction  ........................................................ 
2.  Ordering  Procedure  ................................................... 
3.  Replacement  Parts List ................................................ 
4.  Recommended  Spare Parts ............................................. 
INDEX 
................................................................ 
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							INTER-TEL PRACTICES LIST OF FIGURES 
GLX-PLUS INSTALLATION & MAINTENANCE Issue 2, June 1993 
LIST OF FIGURES 
NUMBER TflLE PAGE 
SPECIFICATIONS 
Figure 2-1. Key Service Unit (KSU) ..................................... 
Figure 2-2. Main Control PCB .......................................... 
Figure 2-3. ExpansionPCB 
........................................ ..i. 
Figure 2-4. Accessory Port Module (APM) ................................ 
Figure 2-5. StandardKeyset 
............................................ 
Figure 2-6. Executive Keyset ........................................... 
Figure 2-7. GLX-Plus Keyset ........................................... 
INSTALLATION 
Figure 3-1. Sample System Layout ...................................... 3-3 
Figure 3-2. Station Modular Jack Assembly Wiring ......................... 3-7 
Figure 3-3. Station Cable Terminations At The MDF ........................ 3-9 
Figure 3-4. Station Cable Terminations On The Station Block ................. 3-10 
Figure 3-5. CO Line Terminations From RJ14 Jacks ......................... 3-13 
Figure 3-6. Modular Jack Assembly Wiring For CO Lines .................... 3-13 
Figure 3-7. CO Line Terminations From An RJ2lX Block .................... 3-14 
Figure 3-8. KSU Component Locations ................................... 3-15 
Figure 3-9. Install The Expansion PCB ................................... 3-17 
Figure 3-10. Install The APM ........................................... 3-17 
Figure 3-11. Wall Mount The KSU ....................................... 
3-18 
Figure 3-12. KSU Grounding ............................................ 3-19 
Figure 3-13. KSU Grounding ............................................ 3-20 
Figure 3-14. Complete The KSU Connections .............................. 3-21 
Figure 3-15. GLX-Plus Keyset LCD Installation ............................ 3-23 
Figure 3-16. Wall Mount The Keyset ...................................... 3-26 
Figure 3-17. GLX-Plus Keyset Data Port Module Installation .................. 3-28 
Figure 3-18. LRASet-Up ............................................... 3-29 
Figure 3-19. GLX-Plus Keyset Battery Back-Up ............................ 3-30 
Figure 3-20. Connect The External Equipment .............................. 3-32 
FEATURES 
Figure 4-l. 
Figure 4-2. SMDRReportFormat ....................................... 4-37 
Database Report Format ..................................... 4-39  2-4 
2-6 
2-7 
2-8 
2-14 
2-15 
2-16 
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							LIST OF FIGURES INTER-TEL PRACTICES 
Issue 2. June 1993 GLX-PLUS INSTALLATION & MAINTENANCE 
NUMBER TITLE 
PROGRAMMING 
Figure S-l. Program Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
TROUBLESHOOTING 
Figure 6-1. Feature Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Figure 6-2. Intercom Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Figure 6-3. CO Line Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Figure 6-4. Keyset Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Figure 6-5. Single-Line Set Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . 
Figure 6-6. System Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
REPLACEMENT PARTS 
Figure 7-1. Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Figure 7-2. Recommended Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 
5-2 
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							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FCC REGULATIONS 
Issue 2, June 1993 
FCC REGULATIONS 
IMPORTANT: 
1. This equipment complies with Part 68 of FCC rules. 
On the side of the KSU is a label that contains, 
among other information, the FCC registration num- 
ber and ringer equivalence number (REN) for this 
equipment. Customers connecting this equipment to 
the telephone network shall, before such connection 
is made, give notice to the telephone company of the 
particular line(s) to which such connection is to be 
made, and shall provide the telephone company with 
the following information: 
- Complies with Part 68 of FCC rules 
- FCC registration no.: BE287V-15678-RF-E 
- Quantities and USOC numbers of required inter- 
face jacks: RJ14 (C or W) or RJ21X 
- Sequence in which lines are to be connected 
- Ringer equivalence number (REN): 0.2A 
NOTE: The REN is used to determine the quan- 
tity of devices which may be connected to the 
telephone line. Excessive RENs on the telephone 
line may result in the devices not ringing in re- 
sponse to an incoming call. In most, but not all 
areas, the sum of the RENs should not exceed 
five (5.0). To be certain of the number of devices 
that may be connected to the line, as determined 
by the total RENs, contact the telephone compa- 
ny to determine the maximum REN for the call- 
ing area. 
- Facility interface code (FIG) by position: 02LS2 
The telephone company should also be given notice 
upon final disconnection of this equipment from the 
particular line(s). 
It is also the responsibility of the customer to provide 
the telephone company with registration numbers of 
any other devices which are configured for connec- 
tion to the telephone network. 
2. This equipment cannot be used on public coin ser- 
vice provided by the telephone company. Connec- 
tion to party line service is subject to state tariffs. 
(Contact the state public utility commission, public 
service commission, or corporation commission for 
information.) 
3. If this equipment causes harm to the telephone net- 
work, the telephone company will notify the cus- 
tomer in advance that service may be temporarily discontinued. But if advance notice is not practical, 
the telephone company will notify the customer as 
socn as possible. Also, the customer will be advised 
of the right to file a complaint with the FCC, if neces- 
sary. 
4. The telephone company may make changes in its fa- 
cilities, equipment, operations, or procedures which 
may affect the operation of this equipment. If so, the 
customer shall be given advance notice so that any 
necessary modifications can be made in order to 
maintain uninterrupted service. 
5. If trouble is experienced with this equipment, con- 
tact a local.authorized factory service representative 
for repairs and/or warranty information. The cus- 
tomer, users, and unauthorized technicians should 
not repair, make adjustments to, or attempt to ser- 
vice this equipment in any way. 
In the event of trouble with the telephone line(s), this 
equipment must be disconnected from the telephone 
line(s). If trouble ceases, the equipment must be re- 
paired by an authorized factory service representa- 
tive. If the trouble continues to occur with the 
equipment disconnected, the telephone company 
should be notified that they have a problem. If this is 
the case, repairs or adjustments made by the tele- 
phone company will be made at their expense. 
NOTICE 
THE TELEPHONE INSTRUMENTS SPECIFICALLY 
DESIGNED FOR THIS SYSTEM HAVE HEARING- 
AID COMPATIBLE HANDSETS THAI ARE IN 
COMPLIANCE WITH SECTION 68.316 OF THE 
FCC RULES. 
WARNING: 
This equipment generates and uses radio frequency en- 
ergy and if not installed and used properly, that is, in 
strict accordance with the manufacturer’s instructions, 
may cause interference to radio and television recep- 
tion. It has been type tested and found to comply with the 
limits for a Class A computing device in accordance 
with the specifications in Subpart J of Part 15 of FCC 
Rule. Operation of this equipment in a residential area 
may cause unacceptable interference to radio and TV 
reception requiring the operator to take whatever steps 
are necessary to correct the interference. However, there 
is no guarantee that interference will not occur in a par- 
ticular installation. If this equipment does cause inter- 
ference to radio or television reception, which can be 
determined by turning the equipment off and on, the 
user is encouraged to try to correct the interference by 
one or more of the following measures: 
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							FCC REGULATIONS Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
- Reorient the receiving antenna 
- Relocate the KSU with respect to the receiver 
- Check that the KSU and receiver are not on the same 
circuit; the KSU must be powered from an isolated, 
dedicated AC outlet 
If necessary, the user should consult the dealer or an ex- 
perienced radio/television technician for additional 
suggestions. The user may find the following booklet prepared by the Federal Communications Commission 
helpful: 
“How to Identify and Resolve Radio-TV Interference 
Problems” 
This booklet is available from the U.S. Government 
Printing O&e, Washington, D.C. 20402, Stock No. 
004-000-00398-5. 
If RFI problems persist, refer to the TRGUBLE- 
SHOOTING section of this manual and, if necessary, 
contact Inter-Tel Customer Support. 
Page viii  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE SAFETY REGULATIONS 
Issue 2, June 1993 
SAFETY REGULATIONS 
The GLX-Plus System is listed by Underwriters 
Laboratories Inc. (UL) as meeting the Product Safe- 
ty Requirements of UL 1459, Standard for Tele- 
phone Equipment. UL is approved by the Occupa- 
tional Health and Safety Administration (OSHA) as 
a Nationally Recognized Testing Laboratory 
(NRTL). Before installation, also check the local 
electrical codes for important information concern- 
ing the installation of telephone and electronic 
equipment. 
The following safety information is reprinted from UL 
1459, a product safety specification governing tele- 
phone equipment. 
IMPORTANT SAFETY 
INSTRUCTIONS 
When using your telephone equipment, basic safetypre- 
cautions should always be followed to reduce the risk of 
fire, electric shock, and injury to persons, including the 
following: 
1. Read and understand all instructions. 
2. Follow all warnings and instructions marked on the 
product. 
3. Unplug this product from the wall outlet before 
cleaning. Do not use liquid cleaners or aerosol 
cleaners. Use a damp cloth for cleaning. 
4. Do not use this product near water (for example, in a 
wet basement). 
5. Do not place this product on an unstable cart, stand, 
or table. The product may fall, causing serious dam- 
age to the product. 
6. Slots and openings in the cabinet and the back or 
bottom are provided for ventilation, to protect it 
from overheating; these openings must not be 
blocked or covered. This product should never be 
placed near or over a radiator or heat register. This 
product should not be placed in a built-in installa- 
tion unless proper ventilation is provided. 
7. This product should be operated only from the type 
of power source indicated in the manual. If you are 
not sure of the type of power source to your build- 
ing, consult your dealer or local power company. 
8. This product is equipped with a three-wire ground- 
ing type plug, a plug having a third (grounding) pin. 
This plug will only lit into a grounding type power 
outlet. This is a safety feature. If you are unable to 
insert the plug into the outlet, contact your electri- cian to replace your obsolete outlet. Do not defeat 
the safety purpose of the grounding tyPe plug. 
9. Do not allow anything to rest on the power cord. Do 
not locate this product where the cord will be 
abused by persons walking on it. 
10. Do not use an extension cord with this product’s AC 
power cord. The AC outlet for this product should 
not be used for any other electrical equipment. 
11. Never push objects of any kind into this product 
through cabinet slots as they may touch dangerous 
voltage points or short out parts that could result in a 
risk of fire or electric shock. Never spill liquid of 
any kind on the product. 
12. To reduce the risk of electric shock, do not disas- 
semble this product, but take it to a qualified 
serviceman when some service or repair work is re- 
quired. Opening or removing covers may expose 
you to dangerous voltages or other risks. Incorrect 
reassembly can cause electric shock when the prod- 
uct is subsequently used. 
13. Unplug this Product from the wall outlet and refer 
servicing to qualified service personnel under the 
following conditions: 
A. When the power supply cord or plug is dam- 
aged or frayed. 
B. If liquid has been spilled into the product. 
C. If the product has been exposed to rain or wa- 
ter. 
D. If the product does not operate normally by fol- 
lowing the operating instructions. Adjust only 
those controls that are covered by the operating 
instructions because improper adjustment of 
other controls may result in damage and will 
often require extensive work by a qualified 
technician to restore the product to normal op- 
eration. 
E. If the product has been dropped or the cabinet 
has been damaged. 
F. If the Product exhibits a distinct change in per- 
formance. 
14. Avoid using a telephone (other than a cordless type) 
during an electrical storm. There may be a remote 
risk of electric shock from lightning. 
15. Do not use the telephone to report a gas leak in the 
vicinity of the leak. 
SAVE THESE 
INSTRUCTIONS 
Page ix  
						

							WARRANTY 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
LIMITED W-Y 
For a period of one (1) year from the date of shipment to 
Buyer, INTER-TEL warrants the Equipment (except for 
fuses and lamps) to bc free from defects in material, 
workmanship, or both, and to comply with specifica- 
tions for the Equipment, as set forth in the 
Installation 
and Field Maintenance Manual. 
Buyer’s sole and ex- 
clusive remedy for breach of this Limited Warranty 
shall be to have the defective Equipment (or parts) re- 
paired or replaced at INTER-TEL’s option. Shipping 
costs incurred returning warranty work to INTER-TEL 
shall be paid for by the Buyer. 
This Limited Warranty 
extends only to the Buyer, not b zny customer, user, or 
third party. 
This Limited Warranty does not apply to 
Equipment (or parts) damaged by improper handling, 
normal wear and tear, accidents, lightning damage, neg- 
ligence, or improper use or maintenance, and does not 
apply to Equipment altered without authorization by 
INTER-TEL. This Limited Warranty does not extend to 
any claims, suits, damages, liabilities, costs, and ex- 
penses arising from any act, action, or inaction of Buyer. 
Although the Moss-Magnuson Act should not apply, in 
the event that it is held to apply by a court of competent 
jurisdiction, the implied warranty of fitness for a par- 
ticular purpose shall extend for the one-year (l-year) 
period from the date that the Equipment was shipped to 
the Buyer. 
THIS Wm IS ZN LIEU OF AND EXCLUDES 
ALL OTHER WARRANT ZES, EXPRESS 
OR IMPLIED, 
INCLUDING, BUTNOTLZMZTED TO, THE IMPLIED 
WARRANTY OF MERC- ZLZTY OR FZXVESS 
FOR A PARTZCW PURPOSE. THERE ARE NO 
WARRANTIES IK7ZCH EXTEND BEYOND THIS LZM- 
ZTED WARRANTI! 
ZN NO EVENTSHALL ZNTER-TEL 
BE LL4BLE FOR LOSS OF ANTICIPATED PROFITS, 
ZNCZDENI4L OR CONSEQUENTZAL DAibXGES, 
LOSS OF TIME OR OTHER LOSSES INCURRED BY 
BUYER ZN CONNECTION WITH THE PURPOSE, 
POSSESSION, OPERATION, OR USE OF THE 
EQUZPMEm SUCH CLAIMS BEZNG EXPRESSLY 
WANED BY THE ZNSiXLLZNG COMPANI! 
For complete information on returning equip 
ment, refer to the current Inter-Tel Incorporated 
Material Return Policy (document part number 
835.1065). This document includes specific in- 
formation on the following subjects: warranty, 
procedures to follow when returning equipment, 
equipment damaged in shipment, insurance, re- 
pair policy, and advance replacement policy. 
Page x  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE OVERVIEW 
Issue 2, June 1993 
OVERVIEW 
CONTENTS 
1. Introduction .......................................................... l-l 
2. Hardware Summary ................................................... l-l 
3. Installation, Programming, And Maintenance Summary .................... l-l 
4. Features Summary .................................................... l-2 
A. System Features ................................................... l-2 
B. Keyset Features ................................................... l-2 
C. Single-Line Features ............................................... l-3 
D. Attendant Features ................................................ l-3 
E. Maximum Capacities .............................................. l-3 
1. INTRODUCTION 3. INS’JALLATION, PROGRAMMING, 
1.1 The Inter-Tel GLX-Plus System is a versatile, 
electronic key telephone system designed to meet the 
needs of small businesses. The system is easy to install 
and maintain, and it offers a variety of features usually 
found on more expensive systems. Highlights of the sys- 
tem’s design include: 
0 Advanced microprocessor technology 
l Flexible programming to customize many system 
and station features 
0 Capacity for up to six central office (CO) lines, 12 
keysets (or 10 keysets and two single-line devices), 
and two private intercom chamtels 
2. HARDWARESUMMARY 
2.1 The SPECIFICATIONS section of this manual ex- 
plains environmental requirements of the system, de- 
scribes the hardware, and gives pre-installation 
information. The hardware descriptions include: Key 
Service Unit (KSU), station instruments, and additional 
equipment needed for optional features. 
AND MAINTENANCE SUMMARY 
3.1 The modular design and self-diagnostic capabili- 
ties of the system facilitate installation and repair with 
minimal down-time. Strict quality control standards for 
manufacturing and thorough field testing provide the 
system with the reliability demanded by today’s high- 
technology market. 
3.2 The INSTALLKI’ION section contains instruc- 
tions for assembling the main distribution frame (MDF) 
and for installing the KSU, station instruments, and oth- 
er optional hardware. 
3.3 The PROGRAMh4lNG section describes the pro- 
cedures for programming the system features. After the 
system is installed, the flexible software allows the data- 
base to be customized to meet the customer’s needs. All 
programming is Performed through the system’s key- 
sets. 
3.4 The TROUBLESHOOTING section gives 
instructions for correcting system problems and replac- 
ing defective parts Part numbers and a recommended 
inventory of spare parts are listed in the REPLACE- 
MENT PARTS section. 
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