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Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual
Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual
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REPLACEMENT PARTS INTER-TEL PRACTICES Issue 2, June 1993 GLX-PLUS INSTALLATION & MAINTENANCE FIGURE 7-l. REPLACEMENT PARTS (CONT’D) .v’ CRIPTm PART NUMBFR Manuals Installation & Field Maintenance Manual .................. 612.8001 Owner’s Guide ....................................... 612.8004 Standard Keyset User Guide ............................. 612.8002 Executive Keyset User Guide ............................ 612.8003 GLX-Plus Keyset User Guide ............................ 612.8012 Single-Line User Guide ................................ 612.8014 FIGURE 7-2. RECOMMENDED SPARE PARTS CRIPTM PART NC!, KSU Assembly ....................................... 1 ........ 612.1000 Expansion PCB ....................................... 1 ........ 612.2010 APM ............................................... 1 ........ 612.2300 Standard Keyset ...................................... 2 ........ 612.3000 Executive Keyset ...................................... 2 ........ 612.3100 GLX-Plus Non-Display Keyset ........................... 2 ........ 612.4300 LCDKit ............................................. 2 ........ 828.1188 Page 7-2
INTER-TEL PRACTICES GLX-PLUS INSTALIATION & MAINTENANCE INDEX Issue 2, June 1993 A Abandoned call timer, 5-9,5-11 Accessory Port Module (APM), 2-5,4-12 database programming, 5-14 installation, 3-16 programming, 5-5 software, 5-6, 5-7 Account codes, 4-19 Altitude, 2-3,3-4 Answering machine, 2-12 Attendant features, l-3,4-43 night mode, 4-43 night security code, 4-43 recall, 4-43 system speed dial programming, 4-44 Attendant recall timer, 5-8,5-11 Automatic line/intercom access, 4-8,5-12,5-13 B Background music, 4-15 Battery back-up database, 4-5 GLX-Plus keyset, 2-11,3-30,4-5 system, 2-12,3-33,4-5 Busy signal, 4-14 C Cabling, 2-2 connection to MDF, 3-8,3-12,3-14 guidelines, 3-6 lines, 2-2 loop limits, 3-4,3-6,3-11 station, 2-2,3-5,3-6, 3-7 Call forward no answer timer, 5-8,5-11 Call forward to the public network timer, 5-8,5-11 Call forward to the public network warning timer, 5-8,5-11 Call forwarding. See Forwarding Call pick-up, 4-24 Call privacy release/restore, 4-29 troubleshooting, 6-7 Call transfer. See Transfer Call waiting, 4-23 tones, 4-12,4-23,5-14 Callback (queue), 4-20 capacity, l-3 Capacity features, l-3 stations, 2-9 Central office (CO) lines cabling, 2-2 connection to MDF RJ14 jack, 3-12 RJ21X block, 3-14 dial pulse, 4-4,5-3, 5-10, 5-11 exclude from toll restrictions, 4-5 features, 4-4 lightning protection, 2-2,3-12 repeaters, 2-12 restriction, 4-4,5-12,5-13 ring-in, 5-12,5-13 troubleshooting, 6-3,6-g, 6-10 CO delay timer, 5-9,5-U CO flash timer, 5-8,5-11 CO ring duration timer, 5-9,5-11 Conferencing, 4-30 capacity, l-3 troubleshooting, 6-6 Consultation hold, 4-22 Customer support, 6-19 D Data device, 4-10 installation, 3-27 specifications, 2-10 troubleshooting, 6-12 Data port module installation, 3-27 specifications, 2-10 Database battery back-up, 4-5 Database reports, 4-38 Date GLX-Plus display, 4-34 SMDR, 4-36 Dedicated, isolated circuit, 2-5,3-4 Defective unit return policy, 6-19 Dial tone, 4-14 restore, 4-20 Dial-pulse signaling, 4-4 programming, 5-10,5-11 I Page I-l
INDEX Issue 2, June 1993 INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE DIL diversion line, 5-10, 5-11 Direct Station Selection/Busy Lamp Field (DSSBLF) keys, 4-8 key skipping, 4-17 Displays, 2-9 Do-not-disturb, 4-33 Doorbox, 2-12,4-13 Dual-tone multi-frequency (DTMF) signaling, 4-4 E Emergency assistance, 6-19 Environmental requirements, 2-3, 3-4 ERROR LED, 6-l flash indications, 6-2 Exclude lines from toll restriction option, 5-9, 5-11 Expansion PCB, 2-5 installation, 3-16 External music source, 3-31 External paging, 4-25 port capacity, l-3 speakers, 3-31 F Facsimile (FAX) machine, 2-13 FCC regulations, Page vii Feature codes, 4-3 Feature keys, 4-3,4-6 Features attendant, 1-3 keysets, l-2 optional, l-2 requiring additional equipment, l-2 single-line, l-3 summary, l-2 system, l-2 troubleshooting, 6-3 Feedback on keysets, 6-12 Flexible incoming ring assignment, 4-4 Flexible night ring assignment, 4-4 Forward to the public network programming, 5-10,5-11 timers, 5-8,5-11 troubleshooting, 6-7 Forwarding, 4-26 DIL diversion line, 5-10,5-U line programming, 5-3 timers, 5-8,5-11 to outside number, 4-26 to voice mail, 4-13,4-27 G Gas discharge tubes, 2-2,3-12 GLX-Plus keyset, 4-6 battery back-up, 2-11,3-30,4-5 time/date display, 4-34 volume control, 4-9 Grounding, 3-19 H Handset amplifiers, 2-10 installation, 3-25 Handsfree enable/disable, 4-16 Hardware troubleshooting, 6-4 Headsets, 2-10,4-g installation, 3-25 troubleshooting, 6-5 Hold conference parties, 4-31 consultation, 4-22 individual, 4-22 recall, 4-22 system, 4-22 troubleshooting, 6-5 Hold recall, 4-22 timer, 5-8,5-11 Hookflash, 4-16 timer, 4-12,5-8,5-11,5-15 Humidity, 2-3,3-4 I Inactivity timer, 5-8,5-11 Individual hold, 4-22 Initializing the system, 5-6 Page I-2
INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE INDEX Issue 2, June 1993 Installation outline, 3-2 post-installation checklist, 3-33 pre-installation checklist, 3-4 tools and supplies, 3-4 Integrated speakerphone, 2-9,4-6 Intercom calls, 4-16 DSS/BLF key skipping, 4-17 placing/receiving, 4-16 private, 4-16 troubleshooting, 6-3,6-B Internal paging, 4-25 Isolated, dedicated circuit, 2-53-4 K Key Service Unit (KSU), 2-3 APM, 2-53-16 environmental requirements, 2-3,3-4 Expansion PCB, 2-53-16 grounding, 3-19 installation, 3-15 Main Control PCB, 2-5 power supply, 2-5 programming, 5-10 software, 5-6,5-7 wall mounting, 3-18 Keysets, 2-9,4-6 automatic call access, 4-8 cabling, 3-5 capacity, 2-9 data devices, 4-10 data port module, 2-10, 3-27 dimensions, 2-9 feature keys, 4-6 features, l-2 feedback, 6-12 handset amplifiers, 2-10,3-25 handsfree enable/disable, 4-16 headsets, 2-10,3-25,4-g installation, 3-22, 3-24 LCD, 2-9,3-22 LEDs, 4-7 line keys, 4-6 loud ringing adapter, 2-10, 4-11 programming, 5-13 selectable ring tone, 4-8 speakerphone, 2-9,4-6 troubleshooting, 6-3,6-l& 6-12 volume controls, 4-9 wall mounting, 3-26 L Light-emitting diodes (LEDs) keyset, 4-7 troubleshooting, 6-l Lightning protection, 2-2,3-12 Line keys, 4-6 skipping, 4-21 Line restriction, 4-4,5-12, 5-13 Liquid crystal display (LCD), 2-9 installation, 3-22 Loop limits for cabling, 3-4, 3-6,3-11 Loud ringing adapter (IRA), 4-11 installation, 3-29 specifications, 2-10 troubleshooting, 6-13 M Main Control PCB, 2-5 Main distribution frame (MDF), 2-2 assembling, 3-8 backboard, 3-8 line connections RJ14 jack, 3-12 RJ21X block, 3-14 station connections, 3-8,3-10 terminal blocks, 3-8 Make/break ratio timer, 5-9,5-11 Material return authorization @IRA), 6-19 Material Return Policy @IRA), x Memory-dial speed timer, 5-9,5-11 Modular jack assembly lines, 3-13 stations, 3-7,3-24 Music source, 3-31 Music-on-hold, 4-15 troubleshooting, 6-17 N Night answer, 5-12,5-13 Night mode, 4-4,4-43 security code, 4-21 Night security code, 4-21 program planning, 5-3 programming, 4-43 programming option, 5-9,5-10,5-11 Page I-3
INDEX Issue 2, June 1993 INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE 0 Operating temperature, 2-3 Optional equipment, 2-12 installation, 3-5 station data port module, 2-10,3-27 handset amplifiers, 2-10,3-25 headsets, 2-10,3-2.5 system, 2-1,2-12 answering machine, 2-12 battery back-up, 2-12 doorbox, 2-12 external music source, 3-31 external paging speakers, 3-31 FAX, 2-13 repeaters, 2-12 SMDR device, 2-13 voice mail unit, 2-12 Optional features, l-2 Ordering parts, 7-l Outside calls, 4-18-4-21 account codes, 4-19 callback (queue), 4-20 dial tone restore, 4-20 line key skipping, 4-21 night security code, 4-21 placing/receiving, 4-18 P Paging, 4-25 capacity, l-3 enable/disable, S-12,5-13 external speakers, 3-31 troubleshooting, 6-6 Part numbers, 7-l Post-installation checklist, 3-33 Power failure back-up, 4-5 Power supply. See System power supply PRG EN switch, 5-10 Privacy release/restore, 4-29 programming, 5-10,5-11 troubleshooting, 6-7 Private intercom calls, 4-16 Programming database report, 4-38 outline, 5-l planning sheets, 5-1,5-2 start/stop, 5-10 station features, 5-8,5-12 system features, 5-8 Pulse-dial interdigit timer, 5-9,5-11 Pulse-dial speed timer, 5-9,5-11 Q Queue, 4-20 capacity, l-3 R Recall attendant, 4-43 hold, 4-22 transfer, 4-24 Recall tones, 4-14 Recommended spare parts, 7-l Redialing, 4-33 capacity, l-3 troubleshooting, 6-5 Repeater applications, 2-12 Replacement parts ordering, 7-l recommended spares, 7-l Return policy, 6-19 Reverse transfer, 4-24 RFI/EMI, troubleshooting, 6-18 Ring cadence, 4-12,5-14 Ring intercom first, 5-12, 5-13 Ring tone selection, 4-8 Ring-in assignment, 4-4, 5-12, 5-13 RJ14 jacks, 2-2,3-12 RI21X block, 2-2,3-14 RUN LED, 6-l Page I-4
INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE INDEX Issue 2. June 1993 S Safety regulations, ix, 3-4 Selectable ring tone, 4-8 Signalling devices, 2-10 Signals and tones, 4-14 Single-line maximum/minimum hookflash timer, 5-15 Single-line port dB padding, 4-12,5-15 Single-line port initialization, 5-6, 5-7 Single-line station, 2-11, 4-12 cabling, 3-5 call waiting tones, 4-12 capacity, 2-9 features, l-3 hookflash, 4-16 hookflash timers, 4-12,5-15 installation, 3-31 port dB padding, 4-12 programming, 4-12,5-13 ring cadence, 4-12 troubleshooting, 6-4,6-14, 6-15 SMDR Adapter, 2-13 SMDR device station, 4-35 Speakerphone, 2-9.4-6 enable/disable, 5-12, 5-13 troubleshooting, 6-11 Speed dialing database report, 4-38,4-42 SCC number, 4-33 station, 4-32 system, 4-32 toll restriction override, 4-32, 5-9,5-11 troubleshooting, 6-5 Speed-dial pause timer, 5-9,5-11 Standby power supply (SPS), 2-12,3-33 Station features program planning, 5-4 programming, 5-8,5-12 Station message detail recording (SMDR), 4-35 clock adjustment, 4-36 database report, 4-38,4-39 date, 4-36 device, 2-13 print conditions, 4-35 programming, 4-35 report sample, 4-37 time, 4-35 valid call timer, 4-36 Station options, 5-12, 5-13 Station programming report, 4-38,4-41 Station speed dialing, 4-32 capacity, l-3 locations, 4-32 Stations, 2-9 cabling, 2-2,3-5,3-6,3-7 loop limits, 3-11 connection to MDF, 3-8,3-g, 3-10 installation, 3-22 signals and tones, 4-14 station instruments, 2-1, 4-6 toll restriction, 4-4 troubleshooting, 6-16 Surge/spike protector, 2-5 System battery back-up, 2-12,4-5 installation, 3-33 System features, l-2 initializing, 5-6 program planning, 5-2 programming, 5-8 troubleshooting, 6-3 System hardware troubleshooting, 6-4 System hold, 4-22 System initialization, 5-6 System options program planning, 5-3 programming, 5-9,5-11 System power supply, 2-5 isolated, dedicated circuit, 2-5 surge/spike protector, 2-5 System programming report, 4-38,4-40 System software initialization, 5-6 System speed dialing, 4-32 capacity, l-3 override toll restriction, 4-5 programming, 4-44 System timers program planning, 5-2 programming, 5-8 Page I-5 I
INDEX Issue 2, June 1993 INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE T Technical support, 6-19 Temperature, 2-3,3-4 Time GLX-Plus, 4-34 SMDR, 4-35 Timers program planning, 5-2 programming, 5-8 Toll restriction, 4-4 basic, 4-5 excluding lines, 4-5,5-9,5-11 programming, 5-9,5-11,5-12,5-13 speed dial override, 4-5,4-32,5-g, 5-11 Tones, 4-14 Tool and supplies, 3-4 Transfer, 4-24 from voice mail, 4-13 recalls, 4-24 reverse, 4-24 to voice mail, 4-13 Troubleshooting charts, 6-3-6-18 checklist, 6-l LEDs, 6-l U Uninterruptable power supply (UPS), 2-12,3-33.4-5 v Valid call timer, 4-36 Voice mail, 2-12, 4-12 forward to, 4-13 transfer from, 4-13 transfer to, 4-13 Volume controls, 4-9 W Warranty, x Page I-6
GLX/GLX-PLUS SYSTEM SOFTWARE JANUARY 1996 GLX and GLX-Plus Version 3.1 System Software Upgrade Instructions Part Number 827.8464 INTRODUCTION 3. NOTICE To use these upgrade instructions, the Main Control PCB in the KSU must be equipped with socket UB2 and jumper J20. If it is not, contact Inter-Tel Custom- er Support to return the KSU so it can be modified with ECN-35 18. This document contains instructions on upgrading existing GLX and GLX-Plus System systems with the new enhanced version 3.1 software - part number 827.8464. This soft- ware is compatible with the 1995 North American Number- ing Plan (NANP) changes. The single existing software EPROM located on the Main Control PCB of the KSU must be replaced with the two new EPROMs included with these instructions. NOTE: Since the database back-up battery must be dis- abled to install the new software, the existing database can- not be saved. After installing the new software, the database must be initialized and the system reprogrammed. For complete information on new system features, refer to Issue 2 of the GLX-Plus Installation and Field Maintenance Manual and its new addendum (part no. 612.8017). INSTALLATION INSTRUCTIONS CAUTION: The boards and components are static sensitive. Handle the boards by the edges only and keep replacement components in their protective case until they are to be in- stalled. Do not bend or touch the pins of the components or subject them to a static charge. When working with the boards, use an anti-static wrist strap and cover the work surface with the anti-static bag that protected the board during shipping. Any static charge (no matter how small the charge) must be discharged from the body before touching the boards or com- ponents. The warranty for this equipment does not cover damage caused by static or mishandling. Boards or compo- nents damaged in such a manner will not be replaced. To replace the existing software EPROM with the two new software EPROMs, follow these steps: 1. Check the part number and socket location on the la- bels of the new software components. They should be labeled with part number 827.8464 and socket loca- tions UB2 and UB4. 2. If the software components are to be installed on an active system, turn OFF the PWR switch on the KSU. Then remove the KSU from the MDF backboard. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Place the KSU on a flat surface with the cover facing up. Open the cover by removing the retaining screws and lifting off the cover. Locate the database back-up battery (BATl) on the Main Control PCB. Insert a piece of paper between the battery and the clip to open (break) the contact and dis- able the battery. Carefully remove the existing software component from socket UB4. Set the component aside. Carefully install the new software components in sockets UB2 and UB4. The notch (or small dot in the corner indicating pin 1) on each component must match the notch of the outline that is silkscreened on the board. Check to see that all components are seated securely in their sockets and that no pins are bent. Move jumper strap J20 (located above integrated cir- cuit UCl) from the HG position to the IH position. Re-enable the database back-up battery by removing the piece of paper inserted in step 4. Put the cover back on the KSU and re-insert the retain- ing screws. rf the KSU was previously installed, place the KSU back on the MDF backboard and turn ON the PWR switch. Initialize the database and reprogram the system as outlined in the system installation manual. NOTE: For complete installation and programming information, refer to Issue 2 of the GM-Plus Installa- tion and Field Maintenance Manual and its new ad- dendum (part no. 612.8017). To receive a credit, return the removed EPROM to Inter-Tel: Place the old software component in the plastic container that housed the new components, and package the container for shipment. Write the AR Au- thorization Number on the outside of the shipping box and return it to: Inter-Tel Integrated Systems, Inc. 7300 W. Boston St. Chandler, AZ 85226-3224 NOTICE: It is a violation of copyright laws to reproduce the enclosed software media without prior written approval from Inter-Tel Integrated Systems, Inc. Any attempt to pro- duce unauthorized duplicates will result in criminal prose- cution. Document Part No. 835.1659-l Page 1 of 1
ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL JANUARY 1996 ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL For Software Part Number: 827.8171 (3.0) and 827.8464 (3.1) This addendum describes feature and programming changes that apply when the GLX-Plus System is installed with the software part number listed above. It also includes changes and corrections to Issue 2 of the GLX-Plus Installation and Field Maintenance Manual. For software installation instructions, refer to the document included with the software components. The new system software is identical to the previous version of GLX-Plus software, except for the changes and corrections described on these pages. Refer to the manual for detailed system information. FEATURE AND PROGRAMMING CHANGES The current GLX-Plus software releases (part numbers 827.8171 [3.0] and 827.8464 [3.1]) are enhanced with features for flexible toll restriction based on the new North American Numbering Plan (NANP). They pro- vide methods for programming area and office codes, and include toll restriction changes to support the new NANP. In addition, the 827.8464 (3.1) software version supports absorbed digits for enhanced toll restriction and includes an End-of-Dialing timer. This addendum includes information about the follow- ing topics: 0 Numbering Plan Flags 0 Home and Extended Area Codes l Allowed and Restricted Area Codes l Allowed and Restricted Office Codes l Absorbed Digits (software version 3.1 only) l Database Programming Report l System Option 1 Operation Changed To Support NANP l System Option 2 Applied Only To Home and Local Extended Area Codes l System Option 3 Changed To Restrict Directory-Assistance Calls l New System Option 8 -Restrict Oil+ International Calls l Programmable End-Of-Dialing Timer (software version 3.1 only) Numbering Plan Flags The growth of telecommunications services has created an increasing demand for more telephone numbers. TO meet the demand, Bellcore has prepared a long-range North American Numbering Plan (NANP) to provide additional telephone numbers. The plan expands the capacity of the current numbering system by making area and office codes interchangeable. That is, number- ing patterns formerly reserved for office codes can be used as new area codes, and office codes within existing area codes can have the same pattern as other area codes. With interchangeable codes, telephone systems lose the ability to distinguish between 7- and lo-digit numbers by examining the first three digits. The former numbering plan required an area code to be in the “NZX” format, where N=2-9, Z=O or 1, and X=0-9. The new numbering plan allows the area code format “NXX,” which is the current office code format. Therefore, with the new numbering plan, more area and office codes will overlap. In order to properly process the new telephone numbers, four flags have been added to the system database. They are as follows: Office Codes Used as Area Codes: An area code in another location uses an NXX pattern that matches an office code within the system site’s area code. (This flag defaults to no.) Area Codes Used as Offke Codes: One or more of- fice codes within the system site’s area code use an NZX pattern that is the same as an area code in another area. (This flag defaults to no.) Toll Digit Allowed On Toll Calls: This option ap- plies only if the area and office codes overlap. Cal- lers in the site’s area code usually dial a 0 or 1 when placing a 7-digit toll call within the local area code(s). (This flag defaults to no.) Toll Digit Required On Toll Long Distance Calls: This option applies only if the area and office codes overlap. Callers in the site’s area code must dial a 0 or 1 when placing a lo-digit toll call outside of the local area code(s). (This flag defaults to no.) Document Part No. 612.8017 Page 1 of 9
JANUARY 1996 ADDENDUM TO ISSUE 2 OF THE GLX-PLUS MANUAL The following chart illustrates the difference between the overlap flags. In the chart, N=2-9, Z=O or 1, and x=0-9. AREA CODES OFFICE CODES CAN BE: CAN BE: Office Codes NZX or NXX NXX as Area Codes Area Codes as NZX NXX or NZX Of&e Codes The area/office code flags must be set properly on the system in order for toll restriction to work correctly for the given site. The system must know whether the area and office codes overlap, and whether toll digits will be dialed, to properly apply toll restriction. For example, if you have the system programmed to look for a toll digit (0 or 1) on toll long distance calls on a system where area and office codes overlap, and the station user placing a call does not dial the 1 (dials 213-555-1234 instead of l-213-555-1234), the system may allow the call (depending on the NANP flag settings) as if the user was dialing a local non-toll call. However, if the station user dials 1-213-555-1234, the call will be restricted as usual after the digits are dialed. The Numbering Plan Flags information is programmed as follows. Refer to the program planning sheet on page 6. All flags are disabled when the system is in the de- fault state. (1) (2) (3) (4) (5) (6) (7) Make sure the KSU PWR and PRG EN switches are ON. While on hook at the attendant’s station (inter- com lo), press the SPDL key and dial 031. Press 1 to enable, or 0 to disable, the “Office Codes Used As Area Codes” flag. Press 1 to enable, or 0 to disable the, “Area Codes Used As Office Codes” flag. Press 1 to enable, or 0 to disable, the “Toll Digit Allowed On Toll Calls” flag. Press 1 to enable, or 0 to disable, the “Toll Digit Required On Toll Long Distance Calls” flag. Example: If you enter 0110, you will disable the first flag, enable the second and third, and dis- able the fourth. Lift and replace the handset. You hear a con- firmation tone. Page 2 of 9