HP Photosmart D5463 User Manual

							
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
Paper jams
To help avoid paper jams, follow these guidelines:
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the product.
This section contains the following topics:
•
Clear paper jams
•
Information on paper
Clear paper jams Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
Chapter 11
80 Troubleshooting
Troubleshooting
 
						

							
To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4.Press  OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Information on paper
The HP Photosmart is designed to work well with most paper types. Test a variety of
paper types before buying a large quantity. Find a paper type that works well and is easy
to purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
Paper jams 81
Troubleshooting
 
						

							
•Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
•
Ink is not filling the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
Paper is not picked up from the input tray
•
The text edges are jagged
•
The product prints slowly
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
• Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the paper loaded in the input tray
•
Solution 3: Check the paper type
•
Solution 4: Che ck the ink levels
•
Solution 5: Check the print settings
•
Solution 6: Align the printer
•
Solution 7: Clean the print head
•
Solution 8: Contact HP support
Chapter 11
82 Troubleshooting
Troubleshooting
 
						

							
Solution 1: Make sure you are using genuine HP ink cartridgesSolution: Check to see if your ink cartridge s are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo  paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the print head during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
“
Load paper” on page 17
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
Print quality troubleshooting 83
Troubleshooting
 
						

							
For more information, see:
•“
Recommended papers for printing” on page 15
•“
Information on paper” on page 81
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels Solution: Check the estimated ink leve ls in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 60
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color sett ings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
•“
Change the saturation, brightness, or color tone” on page 35
•“
Change the print speed or quality” on page 34
•“
Choose papers for printing” on page 15
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Chapter 11
84 Troubleshooting
Troubleshooting
 
						

							
Solution 6: Align the printerSolution: Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings.
3. In the  Print Settings  area, click Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties
dialog box. In the  Print Properties dialog box, click the  Features tab, and
then click  Printer Services .
The Printer Toolbox  appears.
4. Click the  Device Services  tab.
5. Click  Align the Printer .
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 7: Clean the print head Solution: If the previous solutions did not resolve the issue, try cleaning the print
head.
After cleaning the print head, print a self-test report. Evaluate the self-test report to
see if the print quality problem still exists.
For more information, see:
•“
Clean the print head” on page 64
•“
Print and evaluate a self-test report” on page 65
Cause: The print head needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 8: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem with the print head.
Print quality troubleshooting 85
Troubleshooting
 
						

							
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the ink cartridges
•
Solution 3: Check the print settings
•
Solution 4: Check the paper type
•
Solution 5: Clean the print head
•
Solution 6: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink cartridges Solution: Check the estimated ink leve ls in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
If there is ink remaining in the ink cartridges , but you are still noticing a problem, print
a self-test report to determine if there is a problem with the ink cartridges. If the self-
test report shows a problem, clean the print head. If the problem persists, you might
need to replace the ink cartridges.
For more information, see:
•“
Check the estimated ink levels” on page 60
•“
Print and evaluate a self-test report” on page 65
•“
Clean the print head” on page 64
Cause: The print head needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Chapter 11
86 Troubleshooting
Troubleshooting
 
						

							
Solution 3: Check the print settingsSolution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
For more information, see:
•“
Set the paper type for printing” on page 33
•“
Change the print speed or quality” on page 34
•“
Print using Maximum dpi” on page 40
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•“
Recommended papers for printing” on page 15
•“
Information on paper” on page 81
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Clean the print head
Solution: If the previous solutions did not resolve the issue, try cleaning the print
head.
After cleaning the print head, print a self-test report. Evaluate the self-test report to
see if the print quality problem still exists.
For more information, see:
•“
Clean the print head” on page 64
•“
Print and evaluate a self-test report” on page 65
Cause: The print head needed to be cleaned.
Print quality troubleshooting 87
Troubleshooting
 
						

							
If this did not solve the issue, try the next solution.
Solution 6: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the print head.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
NOTE:For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or print head is not necessary.
•Solution 1: Check the paper type
•
Solution 2: Use a higher print quality setting
•
Solution 3: Rotate the image
Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•“
Recommended papers for printing” on page 15
•“
Information on paper” on page 81
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low.
Chapter 11
88 Troubleshooting
Troubleshooting
 
						

							
Print the image with a high print quality setting, such as Best or Maximum dpi .
For more information, see:
•“
Change the print speed or quality” on page 34
•“
Print using Maximum dpi” on page 40
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Change the page orientation” on page 34
Cause: The photo image had odd hues printed near the bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.
•
Solution 1: Make sure the paper is loaded correctly
•
Solution 2: Use a higher print quality setting
•
Solution 3: Align the printer
•
Solution 4: Clean the print head
•
Solution 5: Contact HP support
Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“
Load paper” on page 17
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
For more information, see:
•“
Change the print speed or quality” on page 34
•“
Print using Maximum dpi” on page 40
Print quality troubleshooting 89
Troubleshooting