HP Photosmart D5463 User Manual

							
4.Locate the sensor inside the product.
The sensor is a square, black plastic part  slightly larger than a pencil eraser, just
to the left of the print carriage.
5. Wipe the sensor with a dry swab or lint-free cloth.
6. Close the ink cartridge access door, and check if the error message has been
resolved.
7. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up and covered the sensor.
If this did not solve the issue, try the next solution.
Solution 2: Clean the sensor windows on the ink cartridges Solution: Clean the sensor window on all of the ink cartridges.
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor window on the ink cartridges
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
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200 Troubleshooting
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The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
4.Remove all of the ink cartridges and place them on a piece of paper with the ink
openings pointing up.
To remove the ink cartridges
a. Press the tab on the ink cartridge to release it, and then remove it from the
slot.
b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
Errors 201
Troubleshooting
 
						

							
6.Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink cartridge label to the color and icon on the
slot for that ink cartridge.
7.Close the ink cartridge access door, and check if the error has been resolved.
8. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up on the ink cartridge sensor window and needed to
be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: The sensor was defective.
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12 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP Photosmart.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
Prepare the product for shipment
•
Pack the HP Photosmart
Warranty
For more information about the warranty, see the printed documentation that came with the product.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the pr oduct is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as  long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the
product.
Ink cartridge warranty information 203
HP warranty and support
 
						

							
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes  the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and  HP newsgrams that are available when you
register the product
3. Call HP support. Support options and availabilit y vary by product, country/region, and language.
Before you call HP support
Software programs from other companies might be included with the HP Photosmart. If you
experience problems with any of those programs, yo u will receive the best technical assistance by
calling the experts at that company.
NOTE: This information does not apply to customer s in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 206 .
If you need to contact HP support, do the following before you call:
1.Make sure that:
a. The product is plugged in and turned on.
b . The specified ink cartridges  are installed correctly.
c . The recommended paper is properly loaded in the input tray.
2. Reset the product:
a. Turn off the product by pressing the  On button.
b . Unplug the power cord from the back of the product.
c . Plug the power cord back into the product.
d . Turn on the product by pressing the  On button.
3. To find support and warranty information, go to the HP Web site at 
www.hp.com/support . If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
Check the HP Web site for updated informat ion or troubleshooting tips for the product.
4. If you are still experiencing problems and need  to speak with an HP support representative, do
the following:
a . Have the specific name of the product,  as it appears on the control panel, available.
b . Print a self-test report.
c . Be prepared to describe your problem in detail.
d . Have your serial number ready.
You can view the serial number  by looking at the sticker on the rear side of the product. The
serial number is the 10-character code in the upper left corner of the sticker.
5. Call HP support. Be near the product when you call.
Related topics
“
Print and evaluate a self-test report” on page 65
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204 HP warranty and support
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HP support by phone
For a list of support phone numbers, see the printed documentation that came with the product.
This section contains  the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North Am erica, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the
following information:
•Model number (located on the label on the front of the product)
• Serial number (located on the  back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this
situation began?
◦ Did anything else occur prior to this situat ion (such as a thunderstorm, product was moved,
etc.)?
After the phone support period
After the phone support period, help is available from  HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are avai lable for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Additional warranty options 205
HP warranty and support
 
						

							
HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the HP Photosmart”
on page 208 .
HP Korea customer support
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206 HP warranty and support
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Prepare the product for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP Photosmart in for service, make sure you remove and keep the following items before returning
your product:
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP Photosmart
CAUTION: The replacement HP Photosmart will not be shipped with a power cord. Store
the power cord in a safe place until the replacement HP Photosmart arrives.
• Any paper loaded in the input tray
This section contains  the following topics:
•
Secure the ink system
•
Remove the control panel faceplate
Secure the ink system
Contact HP support for information about how you should secure the ink system to prevent ink from
leaking in the HP Photosmart during shipment. They  might instruct you to replace the ink cartridges
with replacement ink cartridges.
If you receive a replacement HP Photosmart, refe r to the instructions included in the box for
information about how to secure the ink system. The replacement HP Photosmart might come with
ink cartridges that you can use to install in your  product to prevent the ink system from leaking during
shipment.
NOTE: This information does not apply to custom ers in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 206 .
Related topics
“
Replace the ink cartridges” on page 61
Remove the control panel faceplate
Remove the control panel faceplate before returning the HP Photosmart for repair.
NOTE:This information does not apply to custom ers in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 206 .
CAUTION:The HP Photosmart must be unplugged before following these steps.
To remove the control panel faceplate
1.Press the  On button to turn off the product.
2. Unplug the power cord, and then disconnect it from the product. Do not return the power cord
with the product.
3. Remove the control panel faceplate as follows:
a. Place your hands on each side  of the control panel faceplate.
b . Use your fingertips to pry the control panel faceplate off.
Prepare the product for shipment 207
HP warranty and support
 
						

							
4.Retain the control panel faceplate. Do not retu rn the control panel faceplate with the product.
CAUTION:The replacement product might not come wi th a control panel faceplate. Store
your control panel faceplate in a safe pl ace, and when the replacement product arrives,
reattach your control panel faceplate. You must  attach your control panel faceplate to use
the control panel functions on the replacement product.
Pack the HP Photosmart
Complete the following steps after you have prepared the HP Photosmart for shipment.
To pack the product
1. If available, pack the product for shipment by  using the original packing materials or the
packaging materials that came  with your exchange product.
If you do not have the original packaging  materials, please use other adequate packaging
materials. Shipping damage c aused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping l abel on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for servic e personnel (samples of print quality problems
are helpful).
• A copy of the sales slip or other proof of  purchase to establish the warranty coverage period.
• Your name, address, and a phone number where you can be reached during the day.
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208 HP warranty and support
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13 Technical information
The technical specifications and international regulatory information for the HP Photosmart are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP Photosmart.
This section contains  the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Specifications
Technical specifications for the HP Photosmart  are provided in this section. For additional
specifications, see the printed documentat ion that came with the HP Photosmart.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releas es and support, visit the HP online support Web
site at 
www.hp.com/support .
Paper specifications
Type
Paper weightInput tray*Output tray†Photo tray*
Plain paper16 to 24 lb. (60 to
90 gsm)Up to 125 (20 lb.
paper)50 (20 lb. paper)n/a
Legal paper20 to 24 lb. (75 to
90 gsm)Up to 125 (20 lb.
paper)50 (20 lb. paper)n/a
Cards110 lb. index max
(200 gsm)Up to 4025Up to 20
Envelopes20 to 24 lb. (75 to
90 gsm)Up to 1515n/a
Transparency filmN/AUp to 4025n/a
LabelsN/AUp to 4025n/a
5 x 7 inch (13 x 18 cm)
Photo paper67 lb. Bond
(252 gsm)Up to 402520
4 x 6 inch (10 x 15 cm)
Photo paper67 lb. Bond
(252 gsm)Up to 402520
L 3.5 x 5 inch (8.9 x 12.7
cm) Photo paper67 lb. Bond
(252 gsm)Up to 402520
Letter (8.5 x 11 inch) /
A4 (210mmx297mm)
Photo paper67 lb. BondUp to 4025n/a
Specifications 209
Technical information