HP Photosmart D5463 User Manual

							
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
“
Load envelopes” on page 23
Cause: A stack of envelopes was loaded incorrectly.
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the margin settings
•
Solution 2: Check the layout of the document
•
Solution 3: Load the stack of papers correctly
•
Solution 4: Try printing with borders
Solution 1: Check th e margin settings
Solution: Make sure the margin settings for the document do not exceed the
printable area of the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software a pplications, click the  File menu, and then click  Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not se t correctly in your software application.
If this did not solve the issue, try the next solution.
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Solution 2: Check the layout of the documentSolution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the product.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the product.
In most software applications, click the  File menu, and then click  Print Preview.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the product.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print  Properties  dialog box.
Cause:The size of the document you were printing was larger than the paper
loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
“
Load full-size paper” on page 18
Cause: The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders Solution: Try printing with borders by turning off the borderless option.
For more information, see:
“
Print a borderless image” on page 38
Cause: Borderless printing was enabled. By selecting the  Borderless option, your
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
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A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove any extra pages or lines at the end of the document
•
Solution 2: Load paper in the input tray
Solution 1: Remove any extra pages or lines at the end of the document Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“
Load full-size paper” on page 18
Cause: The product picked up two sheets of paper.
Ink is spraying the inside of the product when I print a photo
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
Cause: You were using the wrong paper type. The borderless print settings require
you to print on photo paper.
Memory card troubleshooting
Use this section to solve these memory card and front USB port problems:
•
My memory card no longer works in my digital camera
•
The product does not read the memory card or storage device
•
The Photo light next to the memory card slots is blinking
•
The Attention light blinks when I insert my memory card or storage device
•
The photos on the memory card do not transfer to my computer
•
Photos in a connected digital camera with PictBridge do not print
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My memory card no longer works in my digital cameraSolution: Reformat your memory card in your  camera or format your memory card
on a Windows computer by selecting the FAT format instead of FAT32. For more
information, see the documentation that came with your digital camera.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other products use the FAT (FAT16 or FAT12) format
and cannot recognize a FAT32 formatted card.
The product does not read the memory card or storage device
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Insert the memory card properly
•
Solution 2: Insert the memory card or storage device fully into the appropriate slot on
the product
•
Solution 3: Remove the additional memory card
•
Solution 4: Reformat the memory card in your digital camera
Solution 1: Insert the memory card properly Solution: Turn the memory card so that the label side is up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the Photo
light (near the memory card  slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: The memory card was inserted  backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Insert the memory card or storage device fully into the appropriate slot
on the product
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product. Or, if you are using a storag e device such as a keychain drive, make
sure you fully insert the storage device into the front USB port.
If the memory card or storage device is not inserted properly, the product will not
respond and the Photo light (near the memory card slots) will not turn on.
After a memory card or storage device has been inserted properly, the Photo light will
blink for a few seconds, and then remain lit.
Cause: The memory card or storage device was not fully inserted in the appropriate
slot on the product.
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If this did not solve the issue, try the next solution.
Solution 3: Remove the additional memory cardSolution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove the storage
device. You can use only one at a time.
Cause: You had inserted more than one memory card, or you had inserted a
memory card and a storage device at the same time.
Solution 4: Reformat the memory card in your digital camera
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on  the card is corrupt, reformat the memory  card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file  system was corrupted.
The Photo light next to the memory card slots is blinking
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product and card.
For more information, see:
“
Insert a memory card or storage device” on page 51
Cause: The product was reading the memory card.
The Attention light blinks when I insert my memory card or storage device
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove and reinsert the memory card
•
Solution 2: Remove the additional memory card
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Solution 1: Remove and reinsert the memory cardSolution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the problem continues, the memory card might be defective.
For more information, see:
“
Insert a memory card or storage device” on page 51
Cause: The product detected an error with the memory card.
If this did not solve the issue, try the next solution.
Solution 2: Remove the additional memory card Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove the storage
device. You can use only one at a time.
For more information, see:
“
Insert a memory card or storage device” on page 51
Cause: You had inserted more than one memory card, or you had inserted a
memory card and a storage device at the same time.
The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the HP Photosmart software
•
Solution 2: Turn on the product
•
Solution 3: Turn on the computer
•
Solution 4: Check the connection from the product to your computer
Solution 1: Install the HP Photosmart software Solution: Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
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Cause:The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product Solution: Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer Solution: Turn on the computer
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause: The product was not properly connected to the computer.
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Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Set the camera to PictBridge mode
•
Solution 2: Save the photos in a supported file format
•
Solution 3: Select photos on the camera for printing
Solution 1: Set the cam era to PictBridge mode
Solution: If the camera supports PictBridge , make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The digital camera was not in PictBridge mode.
If this did not solve the issue, try the next solution.
Solution 2: Save the photos in a supported file format Solution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF).
Cause: The images were not in a supported format.
If this did not solve the issue, try the next solution.
Solution 3: Select photos on the camera for printing Solution: Before you connect the digital camera to the front USB port on the
HP Photosmart, select some photos on the camera for printing.
NOTE: Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
Cause: You did not select any photos on the camera for printing.
CD/DVD print troubleshooting
Use this section to solve any problems you might encounter while printing on CD/DVD
surfaces with the HP Photosmart.
This section contains the following topics:
•
The product does not detect the CD/DVD holder
•
The product does not detect a CD/DVD on the holder
•
The product stalled while printing a CD/DVD
•
The image on my printed disc is cropped and there is ink on the CD/DVD holder
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•The product is printing on a non-printable area of my disc
•
The design is not centered on my disc
•
The ink on the CD/DVD is not drying
•
The product reports a CD/DVD size mismatch error
•
The CD/DVD holder is stuck in the storage area
The product does not detect the CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Push the CD/DVD holder into the CD/DVD tray
•
Solution 2: Remove the CD/DVD holder from the storage area
•
Solution 3: Place the CD/DVD on the CD/DVD holder
•
Solution 4: Load the next disc on the CD/DVD holder
Solution 1: Push the CD/DVD  holder into the CD/DVD tray
Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on
the holder line up to the white lines on the tray. The end of the holder marked with
arrows goes into the CD/DVD tray first.
Cause: You did not push the CD/DVD holder far enough into the CD/DVD tray.
If this did not solve the issue, try the next solution.
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Solution 2: Remove the CD/DVD holder from the storage areaSolution: Remove the CD/DVD holder from the storage area below the main input
tray. Lower the CD/DVD tray (located below the control panel).
Make sure you loaded a printable disc onto the CD/DVD holder with the printable side
up. Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder
line up to the white lines on the tray. The end of the holder marked with arrows goes
into the CD/DVD tray first.
Cause: You inserted the CD/DVD holder back into the storage area.
If this did not solve the issue, try the next solution.
Solution 3: Place the CD/ DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Remove the printable disc from the CD/DVD tray and load it onto the CD/DVD
holder with the printable side up. Push the holder forward into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray. The end of the holder
marked with arrows goes into the CD/DVD tray first.
Cause: You inserted the disc directly into the CD/DVD tray without placing it on the
CD/DVD holder.
If this did not solve the issue, try the next solution.
Solution 4: Load the next disc on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
printable side up and reinsert the holder into the CD/DVD tray until the lines on the
holder line up to the white lines on the tray. When the product detects the holder, the
prompt disappears.
Cause: The product prompted you to insert the next disc when printing multiple CD/
DVDs in a print job.
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