HP Photosmart D5463 User Manual

							
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the ink cartridges.
Install print head and cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the print head and cartridges
•
Solution 2: Contact HP support
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Solution 1: Install the print head and cartridgesSolution: Make sure that you follow the instructions in the Setup Guide for installing
the print head and the ink cartridges.
If you installed the print head and ink cartridges and the message still appears,
remove and reinsert them using the following procedure.
To reinstall the print head
1. Make sure that the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
3.The print carriage moves to the middle of the product.
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4.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
To remove the ink cartridges
a. Push in the tab on the ink cartridge you want to replace to release it from the
slot.
b. Pull the ink cartridge up and then toward you out of its slot to remove it.
c. Repeat steps a and b to until all ink cartridges are removed.
5. Lift the latch handle on the print carriage until it stops.
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6.Remove the print head by lifting it up.
7.Clean the print head.
There are three areas of the print head that need to be cleaned; the nozzle
area,the edge between the nozzles and contacts, and the electrical contact area.
1Nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with
swabs and not with your finger.
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To clean the print head
a. Lightly dampen a cotton swab and wipe the electrical contact area from the
bottom to the top.
In order to avoid transferring ink and debris from the contact area to the
nozzles, do not go past the edge of the print head. Use an many fresh swabs
as necessary. Clean until no ink shows on the swab.
b. Lightly dampen a fresh swab and wipe the nozzle area.
Wipe in one direction only (do not wipe back and forth). In order to avoid
transferring ink and debris from the nozzle area to the contacts, do not go past
the edge of the print head.
NOTE: Use separate swabs for cleaning the different nozzles.
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c. Use a fresh swab to wipe any accumulated ink and debris from the edge of
the print head.
d. Wipe the area dry with a dry swab before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the print head.
9.Carefully lower the latch handle.
NOTE: Make sure you lower the latch ha ndle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install th e ink cartridges.
10.Reinsert the ink cartridges.
To reinsert the ink cartridges
▲Using the colored shaped icons for help, slide the ink cartridge into the empty
slot until it clicks into place and is seated firmly in the slot.
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Make sure that you insert the ink cartridge into the slot that has the same
shaped icon and color as the one you are installing.
11. Close the ink cartridge access door.
Cause: The print head or ink cartridges were not installed or incorrectly installed.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem installing the print head or ink cartridges.
Low on ink
Solution: You might be able to continue printing for a short period of time with ink
remaining in the print head. Follow the prompts on the display to continue.
HP recommends that you do not remove an ink cartridge until a replacement is ready
to install.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator may be inaccurate or unavailable.
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low-ink warning message, consider having replacement ink cartridges
available to avoid possible printing delays. You do not need to replace the ink
cartridges until prompted to do so.
For HP product return and recycling information, visit us at: 
www.hp.com/recycle .
For more information, see:
“
Replace the ink cartridges” on page 61
Cause: The indicated ink cartridge was estimated to be low on ink and might need
to be replaced soon.
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Non-HP cartridgeSolution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the ink cartridges” on page 61
Cause: The product detected non-HP ink.
Original HP ink depleted
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the
print head to see if that improves the quality.
Information about ink levels will not be available.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
•“
Replace the ink cartridges” on page 61
•“
Clean the print head” on page 64
Cause: The original HP ink in the indicated ink cartridges was depleted.
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Previously used genuine HP cartridgeSolution: Check the print quality of the current print job. If it is not satisfactory, try
cleaning the print head to see if that improves the quality.
Follow the prompts on the display or computer screen to continue.
For more information, see:
“
Clean the print head” on page 64
NOTE: HP recommends that you do not leave the ink cartridge outside of the
printer for an extended period of time. If a used cartridge is installed, check the
print quality. If it is not satisfactory, run the cleaning procedure from the toolbox.
Cause: The genuine HP ink cartridge was previously used in some other product.
Print head appears to be missing or damaged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinstall the print head and cartridges
•
Solution 2: Contact HP support
Solution 1: Reinstall the print head and cartridges Solution: If you just installed the print head and ink cartridges, remove and reinsert
them using the following procedure.
NOTE: If you are setting up the product for the first time, make sure you follow
the instructions in the Setup Guide for installing the print head and the ink
cartridges.
To reinstall the print head
1. Make sure that the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
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3.The print carriage moves to the middle of the product.
4.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
To remove the ink cartridges
a. Push in the tab on the ink cartridge you want to replace to release it from the
slot.
b. Pull the ink cartridge up and then toward you out of its slot to remove it.
c. Repeat steps a and b to until all ink cartridges are removed.
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