HP Photosmart D5463 User Manual

							
Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print quality
you should align the print head. If the alignment still will not work and print quality is
unacceptable, contact HP support for service. Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: The print carriage or sensor was defective.
Calibration error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load plain white paper
•
Solution 2: Contact HP support
Solution 1: Load plain white paper Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again.
If you are not prompted on the display to rerun the alignment, try the following
procedure.
To align the printer from  the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings.
3. In the  Print Settings  area, click Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties
dialog box. In the  Print Properties dialog box, click the  Features tab, and
then click  Printer Services .
The Printer Toolbox  appears.
4. Click the  Device Services  tab.
5. Click  Align the Printer .
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Cause: An incorrect type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
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Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print quality
you should align the print head. If the alignment still will not work and print quality is
unacceptable, contact HP su pport for service. Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The print carriage or sensor was defective.
Cannot print
Solution: Replace the indicated ink cartridges with new ink cartridges to resume
printing.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
For HP product return and recycl ing information, visit us at: www.hp.com/recycle .
For more information, see:
“
Replace the ink cartridges” on page 61
Cause: The product did not have enough ink to print properly.
Carriage stall
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Print a self-test report
•
Solution 2: Remove objects blocking the path
•
Solution 3: Ensure that the product is connected to a suitable power source
Solution 1: Print  a self-test report
Solution: Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Red-Eye Removal button.
The product prints a self-test report, which contains the following information:
• Product information : includes the model number, serial number, and other
product information.
• Revision information : includes the firmware version number.
• Ink delivery system information : displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
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•Print quality pattern : displays the color blocks, representing each of the
installed ink cartridges. Solid, even blocks of color indicate there are no print
quality problems. When st reaks are displayed or there are missing blocks,
clean the print head using the procedure described in  “
Clean the print head”
on page 64 . If the color blocks st ill show print quality problems after cleaning
the print head, align the product using the procedure described in  “
Align the
print head” on page 64. If the color blocks contin ue to show print quality
problems after cleaning and aligning, contact HP customer support.
• History log : contains information that might be used for diagnostic purposes
if you need to call HP customer support.
If the product can print a self-test report and can print from the computer (if applicable),
then there is no need to follow the remaining solutions, as the error message might
be false.
Cause: The error was false.
If this did not solve the issue, try the next solution.
Solution 2: Remove objects blocking the path Solution: Remove any objects, such as paper, that are blocking the print carriage
path. Then reset the product.
To clear the print carriage
1. Leave the product on and then disconnect the power cord and the USB cable
from the back of the product.
CAUTION: Make sure the product is on before disconnecting the power
cord. Failure to disconnect the power cord from the rear of the product can
cause damage when removing jammed paper. Do not reconnect the power
cord and USB cable until instructed to later.
2. Open the ink cartridge access door by lifting from the front center of the product,
until the door  locks into place.
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3.Make note of where the print carriage is stuck and look for jammed paper.
A paper jam can cause the error message and the print carriage to stall.
CAUTION: Do not use any tools or other devices to remove jammed paper.
Always use caution when removing jammed paper from inside the product.
If the print carriage is stuck on the left side
a . Check for any paper or object that may be restricting the print carriage.
b . Move print carriage all the way to the right side.
c . Check the paper path all the way to the left side and remove any paper still
in the product.
If the print carriage is stuck in the middle
a . Check for any paper or object that may be restricting the print carriage.
b . Move print carriage all the way to the left side.
c . Check the paper path all the way to the right side and remove any paper still
in the product.
d . Move print carriage all the way to the right side.
e . Check the paper path all the way to the left side and remove any paper still
in the product.
4. Close the ink cartridge access door.
5. Check for a paper jam in the back of the product.
6. Reconnect only the power cord. If the product does not automatically turn on,
press the  On button.
NOTE: The product might go through a warm-up period of up to two minutes.
Lights might flash and the print carriage might move. Wait until this warm-up
period is complete before going to the next step.
7. Do one of the following, depending upon the state of the product:
•If the  On button light is on and steady, print a self-test report. If you can print
a self-test report, the carriage is no longer jammed.
See the following task for information about printing a self-test report.
• If the  On button light is not on or is flashing and the print carriage is still stalled,
proceed to the next solution.
8. Reconnect the USB cable.
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To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4.Press  OK on the control panel to continue the current job.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Red-Eye Removal button.
The product prints a self-test report, which contains the following information:
• Product information : includes the model number, serial number, and other
product information.
• Revision information : includes the firmware version number.
• Ink delivery system information : displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
• Print quality pattern : displays the color blocks, representing each of the
installed ink cartridges. Solid, even blocks of color indicate there are no print
quality problems. When st reaks are displayed or there are missing blocks,
clean the print head using the procedure described in  “
Clean the print head”
on page 64 . If the color blocks st ill show print quality problems after cleaning
the print head, align the product using the procedure described in  “
Align the
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print head” on page 64. If the color blocks continue to show print quality
problems after cleaning and aligning, contact HP customer support.
• History log : contains information that might be used for diagnostic purposes
if you need to call HP customer support.
Cause: The print carriage was blocked by a paper jam.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that the product is connected to a suitable power source Solution: Verify that the product is properly connected to a suitable power source.
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
4. Plug the power cord directly into a power outlet.
1Power connection
2Power cord and adaptor
3Power outlet
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5.Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppresso rs, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
Cause: There might not be sufficient voltage for the product.
Cartridges in wrong slot
Solution: Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
“
Replace the ink cartridges” on page 61
Cause: The indicated ink cartridges were inserted into the wrong slots.
General printer error
Solution: Write down the error code provided in the message, and then contact HP
support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the product.
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Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check to see if the ink cartridges are compatible
•
Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using  the correct ink cartridges for your
product. For a list of compatible ink cartridges, see the printed documentation that
came with the product.
If you are using ink cartridges that are not compatible with the product, replace the
indicated ink cartridges with ink cartridges that are compatible.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•“
Shop for ink supplies” on page 67
•“
Replace the ink cartridges” on page 61
Cause: The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The ink cartridges were not intended for use in this product.
Incompatible print head
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The print head was not intended for use in this product, or it was damaged.
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Ink alertSolution: Replace the indicated ink cartridges with new ink cartridges to resume
printing.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
For HP product return and recycling information, visit us at: www.hp.com/recycle .
For more information, see:
“
Replace the ink cartridges” on page 61
Cause: The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the ink cartridges correctly
•
Solution 2: Clean the electrical contacts
•
Solution 3: Close the print carriage latch
•
Solution 4: Replace the ink cartridge
•
Solution 5: Contact HP support
Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
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3.Make sure the ink cart ridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sti cking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been
resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9. Remove the ink cartridge from the slot.
10. Gently bend the tab away from the ink cartridge.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
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