HP Photosmart D5463 User Manual

							
The product does not detect a CD/DVD on the holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load a CD/DVD on the CD/DVD holder
•
Solution 2: Load a CD/DVD with the printable side up
Solution 1: Load a CD/DVD on the CD/DVD holder Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a
CD/DVD onto the holder.
If this did not solve the issue, try the next solution.
Solution 2: Load a CD/DVD wi th the printable side up
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You loaded the CD/DVD upside down on the holder.
The product stalled while printing a CD/DVD
Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the
product. Also, make sure that the slot on the back of the product is not blocked.
Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The
holder can protrude about 7.5 cm (3 inches ) from the back of the product. If there is
not sufficient space behind the product, the holder stops and printing stalls.
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD
holder to be printed,  do not flip the blue ring over the disc. The blue ring should only
be used if you are printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to remove ink from the holder. This
avoids ink contamination with in the product, as well as protects your discs, hands,
and clothing from stains later.
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder
with the printable side up. Leave the blue ring in its original location on the opposite
side of the holder from your disc, as shown below. Reinsert the holder into the CD/
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DVD tray until the lines on the holder line up to the white lines on the tray and try your
print again.
Cause:You loaded the CD/DVD onto the CD/DVD holder incorrectly.
The product is printing on a non-printable area of my disc
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Change the software settings
•
Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Change the software settings Solution: Make sure the design you are printing is appropriate for the size of the
media loaded in the CD/DVD holder, including the diameter of the inner and outer
rings. Change the software settings accordingly to center and size your design for the
disc you are using. Refer to the documentation or the online help of the software you
are using for additional information.
Cause: Your design was not the correct  size for the CD/DVD you loaded.
If this did not solve the issue, try the next solution.
Solution 2: Load a new CD/DV D with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Cause: You loaded the CD/DVD upside down on the holder.
The design is not centered on my disc
Solution: Change the software settings to center and size your design for the disc
you are using. Refer to the documentation or the online help of the software you are
using for additional information.
Cause: Your design settings  were not correct.
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The ink on the CD/DVD is not drying
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Use inkjet printable discs
•
Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Use inkjet printable discs Solution: Make sure that the CD/DVD you use is compatible for inkjet printing.
Inkjet printable discs normally have a white  printing surface. (Some discs also have
a silver printing surface.)
Cause: The surface of the disc was not compatible for printing.
If this did not solve the issue, try the next solution.
Solution 2: Load a new CD/DVD with the printable side up Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Cause: You loaded the CD/DVD upside down on the holder.
The product reports a CD/DVD size mismatch error
Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/
DVD holder with a CD/DVD that is the same size as specified in the print job, or
change the print settings in the software.
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not
match the size you specified when you started the print job from the computer.
The CD/DVD holder is stuck in the storage area
Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance.
Then, insert a flat blunt object (such as a butt er knife or screwdriver) into the left corner
of the storage slot and push down on the blue ring. With the blue ring pressed down,
you should be able to pull the CD/DVD holder out of the storage slot.
Cause: You inserted the CD/DVD holder back into the storage area with a CD/DVD
loaded and the blue ring flipped over the disc.
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Errors
This section contains the following categories of messages about your product:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Ink cartridge and print head messages
Product messages
The following is a list of product-related error messages:
•
Carriage blocked
•
Carriage jam
•
Carriage stall
•
Firmware revision mismatch
•
Mechanism error
•
CD/DVD tray open
•
CD/DVD tray misaligned
•
Insert CD/DVD holder
•
Open CD/DVD tray
•
CD/DVD holder not found
•
CD/DVD not found
•
Unable to print
•
Missing HP Photosmart Software
Carriage blocked
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove any objects that are blocking the print carriage
•
Solution 2: Close the CD/DVD tray
Solution 1: Remove any objects that are blocking the print carriage Solution: Turn off the product and open the ink cartridge access door to access the
print carriage. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.
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Follow the prompts on the display to continue.
Cause:The print carriage was blocked.
If this did not solve the issue, try the next solution.
Solution 2: Close the CD/DVD tray Solution: Close the CD/DVD tray.
Cause: The CD/DVD tray was open.
Carriage jam
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Carriage stall
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
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Cause:The print carriage was blocked.
Firmware revision mismatch
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear the paper jam
•
Solution 2: Remove objects that are blocking the print carriage
Solution 1: Clear the paper jam Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 80
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Remove objects that are blocking the print carriage Solution: Lower the ink cartridge  access door to access th e print carriage. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
Cause: The print carriage was blocked.
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CD/DVD tray openSolution: Close the CD/DVD tray.
Cause: The CD/DVD tray was open when a print job was started from the computer.
CD/DVD tray misaligned
Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the
holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder
forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD
tray.
Cause: The CD/DVD holder was loaded incorrectly in the CD/DVD tray.
Insert CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load a CD/DVD on the CD/DVD holder
•
Solution 2: Load the next CD/DVD on the CD/DVD holder
Solution 1: Load a CD/DVD on the CD/DVD holder Solution: Load the printable disc onto the CD/DVD holder with the printable side
up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD
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holder line up to the white lines on the CD/DVD tray. The end marked with arrows
goes into the CD/DVD tray first.
For more information, see:
“
Load a CD/DVD” on page 25
Cause: The product prompted you to insert the CD/DVD holder for a single CD/
DVD print job.
If this did not solve the issue, try the next solution.
Solution 2: Load the next CD/DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
printable side up and push the CD/DVD holder back into the CD/DVD tray until the
lines on the holder line up to the white lines on the CD/DVD tray.
Cause: The product prompted you to insert the next disc when printing multiple CD/
DVDs in a print job.
Open CD/DVD tray
Solution: Lower the CD/DVD tray. To continue, press  OK.
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Cause:The CD/DVD tray was closed and a CD/DVD print job was started from the
computer.
CD/DVD holder not found
Solution: Load a printable disc onto the CD/DVD holder with the printable side up.
Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, press  OK.
Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.
CD/DVD not found
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder
back into the CD/DVD tray until the lines on the holder line up to the white lines on
the CD/DVD tray. To continue, press  OK.
Cause: A printable CD/DVD was not found in the holder.
Unable to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Print a self test report
•
Solution 2: Clear the print queue
•
Solution 3: Disconnect and reconnect the USB cable
•
Solution 4: Verify that the product is set as the default printer
•
Solution 5: Check if the printer is paused or offline
•
Solution 6: Clear the print queue manually
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•Solution 7: Stop and restart the print spooler
•
Solution 8: Verify whether the software application has a problem
Solution 1: Print a self test report Solution: Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Red-Eye Removal button.
The product prints a self-test report, which contains the following information:
• Product information : includes the model number, serial number, and other
product information.
• Revision information : includes the firmware version number.
• Ink delivery system information : displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
• Print quality pattern : displays the color blocks,  representing each of the
installed ink cartridges. Solid, even bl ocks of color indicate there are no print
quality problems. When streaks are di splayed or there are missing blocks,
clean the print head using the procedure described in  “
Clean the print head”
on page 64 . If the color blocks still show pr int quality problems after cleaning
the print head, align the product using the procedure described in  “
Align the
print head” on page 64. If the color blocks continue to show print quality
problems after cleaning and aligning, contact HP customer support.
• History log : contains information that might be used for diagnostic purposes
if you need to call HP customer support.
If the self-test report fails to print, make  sure you set up the product properly. See the
Setup Guide that came with the product for information about setting it up.
Cause: The product was not set up properly.
If this did not solve the issue, try the next solution.
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