HP Photosmart D5463 User Manual

							
•Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F).
• If you notice a significant decrease in print quality, check the estimated ink levels
remaining in the ink cartridges. Replace any ink cartridges that are low on ink. If none
of the ink cartridges are low, clean the print head.
• Do not clean the print head unnecessarily. This wastes ink and shortens the life of
the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
• If you are transporting the product, do the following to prevent ink leaking from the
print carriage or other damage from occurring to the product:
◦Make sure you turn off the product by pressing the  On button to power it down
properly.
The print carriage should be parked on the right side in the service station.
◦ Make sure you leave the ink cartridges and print head installed.
◦ Lightly pack the inside of the product with crumpled newspaper to prevent the
print carriage from moving during transportation.
◦ The product must be transported sitting flat; it should not be placed its side, back,
front, or top.
Related topics
•“
Check the estimated ink levels” on page 60
•“
Clean the print head” on page 64
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace an ink cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the ink cartridges.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator may be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in print head servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see 
www.hp.com/go/inkusage .
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To check the ink levels from the HP Photosmart Software
1.In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Features tab, and then click the
Printer Services  button.
The Printer Toolbox  appears.
2. Click the  Estimated Ink Level  tab.
The estimated ink levels for the ink cartridges appear.
TIP: You can also print a self-test report to see if ink cartridges might need to be
replaced.
Related topics
“
Print and evaluate a self-test report” on page 65
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NOTE: If you are setting up the product for th e first time, make sure you follow the
instructions in the Setup Guide for installing the print head and the ink cartridges.
If you do not already have replacement ink cartridges for the HP Photosmart, to order
cartridges, go to 
www.hp.com/buy/supplies . If prompted, choose your country/region,
follow the prompts to select your product, and then click one of the shopping links on the
page.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the product for an extended
period of time. This can result in damage to both the product and the ink cartridge.
To replace the ink cartridges
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product, until
the door locks into place.
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The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Press the tab on the ink cartridge to release it, and then remove it from the slot.
If you are replacing the black ink cartridge, push the tab of the ink cartridge on the far
right.
If you are replacing one of the other ink cartridges, such as photo black, magenta,
cyan, or yellow, push the tab on the appropriate ink cartridge to remove it.
4.Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove  the plastic wrap from the ink cartridge.
NOTE:Make sure you remove the plastic wrap from the ink cartridge before
installing it in the product, or printing will fail.
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5.Twist the orange cap to snap it off.
6.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can resu lt in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order to correctly install the ink
cartridges.
Make sure that you insert the ink cartridge into the slot that has the same shaped icon
and color as the one you are installing.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge access door.
Related topics
“
Shop for ink supplies” on page 67
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Clean the print head
If your printed output is streaked, or is missing, or has any incorrect or missing colors,
the print head may need to be cleaned.
This process uses ink to attempt to unclog and clean the nozzles in the print head.
This might take a few minutes and will use one or more sheets of paper.
To clean the print head from  the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings.
3. In the  Print Settings  area, click Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Features tab, and then click
Printer Services .
The Printer Toolbox  appears.
4. Click the  Device Services  tab.
5. Click  Clean the printhead .
6. Follow the prompts until you are satisfied with the quality of the output, and then click
Done .
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality
of the printed page. You should only initiate the next phase of cleaning if the print
quality is poor.
If print quality still seems poor after you complete all three stages of cleaning, try
aligning the printer. If print quality problems  persist after cleaning and aligning, contact
HP support.
Related topics
“
Align the print head” on page 64
Align the print head
The product automatically aligns the print head during the initial setup.
You might want to use this feature when the self-test report shows streaking or white lines
through any of the blo cks of color or if you are having print quality issues with your
printouts.
To align the printer from  the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings.
3. In the  Print Settings  area, click Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Features tab, and then click
Printer Services .
The Printer Toolbox  appears.
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4.Click the  Device Services  tab.
5. Click  Align the Printer .
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in  cold water and use chlorine bleach.
Color fabricWash the fabric in  cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Print and evaluate a self-test report
If you are experiencing problems with printing , print a self-test report before you replace
the ink cartridges. This report provides useful information on several aspects of your
product, including the ink cartridges.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Red-Eye Removal button.
The product prints a self-test report, wh ich contains the following information:
• Product information : includes the model number, serial number, and other
product information.
• Revision information : includes the firmware version number.
• Ink delivery system information : displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
• Print quality pattern : displays the color blocks, representing each of the installed
ink cartridges. Solid, even  blocks of color indicate there are no print quality
problems. When streaks are displayed or  there are missing blocks, clean the print
head using the procedure described in  “
Clean the print head” on page 64. If the
color blocks still show print quality prob lems after cleaning the print head, align
the product using the procedure described in  “
Align the print head” on page 64.
If the color blocks contin ue to show print quality problems after cleaning and
aligning, contact HP customer support.
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•History log : contains information that might be used for diagnostic purposes if
you need to call HP customer support.
Clean the HP Photosmart
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the product does not require cleaning. Keep fluids away from the
control panel and the interior of the product.
CAUTION: To avoid damage to the exterior of the product, do not use alcohol or
alcohol-based cleaning products.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP product. For more
information, go to: 
www.shopping.hp.com/accessories-store/printer .
Turn off the HP Photosmart
To avoid damaging the product, you must properly shut it down by using the  On button
located on the product. Wait until the  On light turns off before you unplug the power cord
or turn off a power strip.
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10 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP Photosmart. You can also use the software that came with the HP Photosmart to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your product and purchase ink cartridges.
To order genuine HP supplies for the HP Photosmart, go to 
www.hp.com/buy/supplies.
If prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is
not supported in your country/region, contact a local HP reseller for information about
purchasing ink cartridges.
To order ink cartridges from your desktop
▲ Click the  Shop for HP Supplies  icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your product,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon fr om your desktop, click the  Start menu, point to the  HP folder,
then click  Shop for Supplies .
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Features tab, and then click the
Printer Services  button.
2.Click the  Estimated Ink Levels  tab.
3. Click  Ink Cartridge Ordering Information .
The ink cartridge reorder numbers appear.
4. Click  Order Online .
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized on line reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
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11 Troubleshooting
This section contains the following topics:
•
View the Readme file
•
Setup troubleshooting
•
Paper jams
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
CD/DVD print troubleshooting
•
Errors
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking  Start, pointing to  Programs or All
Programs , pointing to  HP, pointing to  Photosmart D5400 series , and then clicking
Readme .
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP Photosmart software CD-ROM.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must foll ow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see  “
Uninstall and reinstall the software” on page 79 .
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software instal lation screen.
Setup troubleshooting 69
Troubleshooting