HP Photosmart D5463 User Manual

							
5.Lift the latch handle on the print carriage until it stops.
6.Remove the print head by lifting it up.
7.Clean the print head.
There are three areas of the print head that need to be cleaned; the nozzle
area,the edge between the nozzles and contacts, and the electrical contact area.
1Nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with
swabs and not with your finger.
Chapter 11
180 Troubleshooting
Troubleshooting
 
						

							
To clean the print head
a. Lightly dampen a cotton swab and wipe the electrical contact area from the
bottom to the top.
In order to avoid transferring ink and debris from the contact area to the
nozzles, do not go past the edge of the print head. Use an many fresh swabs
as necessary. Clean until no  ink shows on the swab.
b. Lightly dampen a fresh swab and wipe the nozzle area.
Wipe in one direction only (do not wipe back and forth). In order to avoid
transferring ink and debris from the nozzle area to the contacts, do not go past
the edge of the print head.
NOTE: Use separate swabs for cleaning the different nozzles.
Errors 181
Troubleshooting
 
						

							
c. Use a fresh swab to wipe any accumulated ink and debris from the edge of
the print head.
d. Wipe the area dry with a dry swab before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the print head.
9.Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install th e ink cartridges.
10.Reinsert the ink cartridges.
To reinsert the ink cartridges
▲Using the colored shaped icons for help, slide the ink cartridge into the empty
slot until it clicks into place and  is seated firmly in the slot.
Chapter 11
182 Troubleshooting
Troubleshooting
 
						

							
Make sure that you insert the ink cartridge into the slot that has the same
shaped icon and color as the one you are installing.
11. Close the ink cartridge access door.
Cause: The print head or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem with the print head or ink cartridges.
Print head problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinstall the print head
•
Solution 2: Contact HP support
Solution 1: Reinstall the print head Solution: Check to make sure the print head  is installed and the ink cartridge
access door is closed.
Errors 183
Troubleshooting
 
						

							
Reinstall the print head.
To reinstall the print head
1.Make sure that the product is turned on.
2. Open the ink cartridge access door by lifting from the front center of the product,
until the door  locks into place.
3.The print carriage moves to the middle of the product.
4.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
To remove the ink cartridges
a. Push in the tab on the ink cartridge you want to replace to release it from the
slot.
Chapter 11
184 Troubleshooting
Troubleshooting
 
						

							
b. Pull the ink cartridge up and then toward you out of its slot to remove it.
c. Repeat steps a and b to until all ink cartridges are removed.
5. Lift the latch handle on the print carriage until it stops.
6.Remove the print head by lifting it up.
Errors 185
Troubleshooting
 
						

							
7.Clean the print head.
There are three areas of the print head that need to be cleaned; the nozzle
area,the edge between the nozzles and contacts, and the electrical contact area.
1Nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with
swabs and not with your finger.
To clean the print head
a . Lightly dampen a cotton swab and wipe the electrical contact area from the
bottom to the top.
In order to avoid transferring ink and debris from the contact area to the
nozzles, do not go past the edge of the print head. Use an many fresh swabs
as necessary. Clean until no ink shows on the swab.
b. Lightly dampen a fresh swab and wipe the nozzle area.
Wipe in one direction only (do not wipe back and forth). In order to avoid
transferring ink and debris from the nozzle area to the contacts, do not go past
the edge of the print head.
NOTE: Use separate swabs for cleaning the different nozzles.
Chapter 11
186 Troubleshooting
Troubleshooting
 
						

							
c. Use a fresh swab to wipe any accumulated ink and debris from the edge of
the print head.
d. Wipe the area dry with a dry swab before proceeding to the next step.
Errors 187
Troubleshooting
 
						

							
8.Clean the electrical contacts in the product.
To clean the electrical contacts in the product
a. Dampen a cotton swab with water.
b . Clean the electrical contacts in the product by wiping with the swab from the
bottom to the top.
Use as many fresh swabs as necessary. Clean until no ink shows on the swab.
c. Wipe the area dry with a dry swab before proceeding to the next step.
9. Make sure the latch handle is raised, and then reinsert the print head.
10.Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install th e ink cartridges.
Chapter 11
188 Troubleshooting
Troubleshooting
 
						

							
11.Reinsert the ink cartridges.
To reinsert the ink cartridges
▲Using the colored shaped icons for help, slide the ink cartridge into the empty
slot until it clicks into place and is seated firmly in the slot.
Make sure that you insert the ink cartridge into the slot that has the same
shaped icon and color as the one you are installing.
12. Close the ink cartridge access door.
Cause: There was a problem with the print head.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem with the print head.
Printer preparation needed
Solution: Remove the CD/DVD holder from the CD/DVD tray, and then close the
tray. Printing can resume after the preparation is finished.
Cause: The CD/DVD holder was installed in the CD/DVD tray while the product was
performing printer maintenance.
Errors 189
Troubleshooting