HP Photosmart D5463 User Manual

							
•The product is not responding
•
The product prints meaningless characters
•
Nothing happens when I try to print
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
•
Ink is spraying the inside of the product when I print a photo
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load the stack of envelopes correctly
•
Solution 2: Check the envelope type
•
Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Load the stack of envelopes correctly Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
“
Load envelopes” on page 23
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
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Solution 3: Tuck the flaps to avoid paper jamsSolution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software that came with
the product.
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the product completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
•
Solution 7: Clear the paper jam
•
Solution 8: Make sure the print carriage can move freely
•
Solution 9: Check the connection from the product to your computer
•
Solution 10: Reset the product
Solution 1: Turn on the product Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray Solution: Load paper in the input tray.
For more information, see:
“
Load full-size paper” on page 18
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
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Solution 3: Select the correct printerSolution: Make sure you have selected the  correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically select ed when you select  Print in the  File menu of your different
software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
1. In the HP Solution Center, click the  Settings tab.
2. Click  Status .
If the status is  Offline or Stop printing , change the status to  Ready.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as printing a photo or
performing printer maintenance, your print job will be delayed until the product
completes the  current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from  the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
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Cause:A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 80
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print ca rtridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“
Carriage stall” on page 124
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
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sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click  Settings, and then click  Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the  On button to turn on the product.
Cause: The product experienced an error.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Print a previously saved version of the document
Solution 1: Reset the product Solution: Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Cause: There was no available memory in the product.
If this did not solve the issue, try the next solution.
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Solution 2: Print a previously saved version of the documentSolution: Try printing another document from the same software application. If this
works, then try printing a previously saved  version of the document that is not corrupt.
Cause: The document was corrupt.
Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the product completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
•
Solution 7: Clear the paper jam
•
Solution 8: Make sure the print carriage can move freely
•
Solution 9: Check the connection from the product to your computer
•
Solution 10: Reset the product
Solution 1: Turn on the product Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray Solution: Load paper in the input tray.
For more information, see:
“
Load full-size paper” on page 18
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer Solution: Make sure you have se lected the correct printer in your software
application.
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TIP:You can set the product as the default printer to ensure that the printer is
automatically select ed when you select  Print in the  File menu of your different
software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
1. In the HP Solution Center, click the  Settings tab.
2. Click  Status .
If the status is  Offline or Stop printing , change the status to  Ready.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation Solution: If the product is performing another task such as printing a photo or
performing printer maintenance, your print job will be delayed until the product
completes the  current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from  the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
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Solution 7: Clear the paper jamSolution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 80
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print ca rtridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“
Carriage stall” on page 124
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click  Settings, and then click  Status.
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Cause:The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the  On button to turn on the product.
Cause: The product experienced an error.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
“
Print a multiple-page document in reverse order” on page 46
Cause: The print settings were set to print  the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins
•
Solution 2: Verify the paper size setting
•
Solution 3: Load the stack of paper correctly
•
Solution 4: Load a stack of envelopes correctly in the input tray
Solution 1: Check the printer margins Solution: Check the printer margins.
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Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software applications, click the  File menu, and then click  Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Verify  the paper size setting
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“
Load paper” on page 17
Cause: The paper guides were not positioned correctly.
If this did not solve the issue, try the next solution.
Solution 4: Load a stack of envelopes correctly in the input tray Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
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