HP Photosmart D5463 User Manual

The product does not detect a CD/DVD on the holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load a CD/DVD on the CD/DVD holder
•
Solution 2: Load a CD/DVD with the printable side up
Solution 1: Load a CD/DVD on the CD/DVD holder Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a...

DVD tray until the lines on the holder line up to the white lines on the tray and try your
print again.
Cause:You loaded the CD/DVD onto the CD/DVD holder incorrectly.
The product is printing on a non-printable area of my disc
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Change the software settings...

The ink on the CD/DVD is not drying
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Use inkjet printable discs
•
Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Use inkjet printable discs Solution: Make sure that the CD/DVD you use is compatible for inkjet printing.
Inkjet printable...

Errors
This section contains the following categories of messages about your product:
•
Product messages
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File messages
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General user messages
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Paper messages
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Power and connection messages
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Ink cartridge and print head messages
Product messages
The following is a list of product-related error messages:
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Carriage blocked
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Carriage jam
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Carriage stall
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Firmware revision mismatch
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Mechanism error
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CD/DVD tray open
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CD/DVD tray misaligned
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Insert CD/DVD holder
•
Open CD/DVD tray
•
CD/DVD...

Follow the prompts on the display to continue.
Cause:The print carriage was blocked.
If this did not solve the issue, try the next solution.
Solution 2: Close the CD/DVD tray Solution: Close the CD/DVD tray.
Cause: The CD/DVD tray was open.
Carriage jam
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on...

Cause:The print carriage was blocked.
Firmware revision mismatch
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first...

CD/DVD tray openSolution: Close the CD/DVD tray.
Cause: The CD/DVD tray was open when a print job was started from the computer.
CD/DVD tray misaligned
Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the
holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder
forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD
tray.
Cause: The CD/DVD holder was loaded incorrectly in the CD/DVD tray.
Insert CD/DVD holder
Try the...

holder line up to the white lines on the CD/DVD tray. The end marked with arrows
goes into the CD/DVD tray first.
For more information, see:
“
Load a CD/DVD” on page 25
Cause: The product prompted you to insert the CD/DVD holder for a single CD/
DVD print job.
If this did not solve the issue, try the next solution.
Solution 2: Load the next CD/DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD...

Cause:The CD/DVD tray was closed and a CD/DVD print job was started from the
computer.
CD/DVD holder not found
Solution: Load a printable disc onto the CD/DVD holder with the printable side up.
Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, press  OK.
Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.
CD/DVD not found...

•Solution 7: Stop and restart the print spooler
•
Solution 8: Verify whether the software application has a problem
Solution 1: Print a self test report Solution: Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Red-Eye Removal button.
The product prints a self-test report, which contains the following information:
• Product information :...