HP Photosmart D5463 User Manual

If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:The card was inserted backwards or upside down.
Card is damaged
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format. For more information, see
the...

CD/DVD printing problemSolution: Make sure that there is sufficient space behind the product and that the
CD/DVD exit slot on the back of the product is not blocked. If the product is placed
close to a wall, move it at least 7.5 cm (3 inches) away from the wall.
Cause: The product stalled while printing.
CD/DVD size mismatch
Solution: Replace the CD/DVD currently loaded on the CD/DVD holder with a CD/
DVD that is the same size as specified in the print job, or cancel the print job and start
again to...

Load paperSolution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Follow the prompts on the display or the computer screen to continue your print job.
For more information, see:
“
Load full-size paper” on page 18
Cause: There was not enough paper in the input tray.
Out of paper
Try the following...

Solution 3: Check the print settingsSolution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
For more information, see:
•“
Set the paper type for printing” on page 33
•“
Change the print speed or quality” on page 34
•“
Print using Maximum dpi” on page 40
Cause: The paper type...

3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service Solution: If you have...

3.Replace the rear door. Gently push the door forward until it snaps into place.
4.Press  OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Paper mismatch
Solution: Change the print setting or load the appropriate paper in the input tray.
• Do not use paper that is too thin, that has a slick texture, or that stretches easily.
It can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable...

Cause:The print setting chosen for the print job did not match the paper loaded in
the product.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Product not found
•
Communication test failed
•
Improper shutdown
•
Two-way communication lost
Product not found Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown...

Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the  product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause: The product was not connected to the computer.
Improper shutdown
Solution: Press the On button to turn the product on and off.
Cause: The last time the product was...

Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause: The product was not connected to the computer.
Ink cartridge and print head messages
The following is a list of print head and ink cartridge error messages:
•
Alignment...

•Low on ink
•
Non-HP cartridge
•
Original HP ink depleted
•
Previously used genuine HP cartridge
•
Print head appears to be missing or damaged
•
Print head problem
•
Printer preparation needed
•
Problem with printer preparation
•
Sensor issue
•
Ink cartridge is missing, incorrectly inst alled, or not intended for your product
•
Sensor failure
Alignment failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does...