HP Photosmart D5463 User Manual

Problem with printer preparationSolution: Check the print quality of the current print job. If it is not satisfactory, it
could mean the internal clock failed and the product was not able to service the print
head as scheduled. Try cleaning the print head to see if that improves the quality.
For more information, see:
“
Clean the print head” on page 64
Cause: The product was turned off improperly.
Sensor issue
Try the following solutions to resolve the issue. Solutions are listed in order, with the...

The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
4.Locate the sensor inside the product.
The sensor is a square, black plastic part slightly larger than a pencil eraser, just
to the left of the print carriage.
5.Wipe the sensor with a dry swab or lint-free cloth.
6. Close the ink cartridge access door, and check if the error message has been
resolved.
7. If you still receive the error message, turn the product off, and then on...

The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
4.Remove all of the ink cartridges and place them on a piece of paper with the ink
openings pointing up.
To remove the ink cartridges
a. Press the tab on the ink cartridge to release it, and then remove it from the
slot.
b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the...

6.Install each in k cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink cartridge label to the color and icon on the
slot for that  ink cartridge.
7.Close the ink cartridge access door, and check if the error has been resolved.
8. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up on the ink cartridge sensor window and needed to
be cleaned.
If this did not solve the issue, try the next...

Solution 2: Check if all ink cartridges are properly installedSolution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before...

6.If an ink cartridge was sti cking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink...

11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
For more information, see:
“
Replace the ink cartridges” on page 61
Cause: One or more of the ink cartridges were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the ink cartridge contacts Solution: Clean the ink...

3.Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
4.Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small re ctangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1Ink window
2Electrical contacts
5. Wipe the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful not to move any...

7.Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9.Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP...

Sensor failure
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clean the sensor
•
Solution 2: Clean the sensor windows on the ink cartridges
•
Solution 3: Contact HP support
Solution 1: Clean the sensor Solution: Clean the sensor.
If the problem is not resolved, printing can continue, but the ink system...