HP Photosmart D5463 User Manual

Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print quality
you should align the print head. If the alignment still will not work and print quality is
unacceptable, contact HP support for service. Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: The print carriage or sensor was defective.
Calibration error
Try the following solutions to resolve...

Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print quality
you should align the print head. If the alignment still will not work and print quality is
unacceptable, contact HP su pport for service. Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The print carriage or sensor was defective.
Cannot print
Solution: Replace the indicated ink cartridges...

•Print quality pattern : displays the color blocks, representing each of the
installed ink cartridges. Solid, even blocks of color indicate there are no print
quality problems. When st reaks are displayed or there are missing blocks,
clean the print head using the procedure described in  “
Clean the print head”
on page 64 . If the color blocks st ill show print quality problems after cleaning
the print head, align the product using the procedure described in  “
Align the
print head” on page 64. If the...

3.Make note of where the print carriage is stuck and look for jammed paper.
A paper jam can cause the error message and the print carriage to stall.
CAUTION: Do not use any tools or other devices to remove jammed paper.
Always use caution when removing jammed paper from inside the product.
If the print carriage is stuck on the left side
a . Check for any paper or object that may be restricting the print carriage.
b . Move print carriage all the way to the right side.
c . Check the paper path all the way...

To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door....

print head” on page 64. If the color blocks continue to show print quality
problems after cleaning and aligning, contact HP customer support.
• History log : contains information that might be used for diagnostic purposes
if you need to call HP customer support.
Cause: The print carriage was blocked by a paper jam.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that the product is connected to a suitable power source Solution: Verify that the product is properly connected to...

5.Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppresso rs, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical...

Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check to see if the ink cartridges are compatible
•
Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using  the correct ink cartridges for your...

Ink alertSolution: Replace the indicated ink cartridges with new ink cartridges to resume
printing.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
For HP product return and recycling information, visit us at: www.hp.com/recycle .
For more information, see:
“
Replace the ink cartridges” on page 61
Cause: The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue....

3.Make sure the ink cart ridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sti cking up and you were able to snap it back down into
place, close the ink cartridge...