HP Photosmart D5463 User Manual

When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
Paper jams
To help avoid paper jams, follow these guidelines:
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the...

To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door....

•Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Print quality troubleshooting
Use this section to solve these...

Solution 1: Make sure you are using genuine HP ink cartridgesSolution: Check to see if your ink cartridge s are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you...

For more information, see:
•“
Recommended papers for printing” on page 15
•“
Information on paper” on page 81
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels Solution: Check the estimated ink leve ls in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to...

Solution 6: Align the printerSolution: Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings.
3. In the  Print Settings  area, click Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties
dialog box. In the  Print Properties dialog box, click the  Features tab, and
then...

Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the ink cartridges
•
Solution 3: Check the print settings
•
Solution 4: Check the paper type
•
Solution 5: Clean the print head
•
Solution 6: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check...

Solution 3: Check the print settingsSolution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
For more information, see:
•“
Set the paper type for printing” on page 33
•“
Change the print speed or quality” on page 34
•“
Print using Maximum dpi” on page 40
Cause: The paper type...

If this did not solve the issue, try the next solution.
Solution 6: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the print head.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of...

Print the image with a high print quality setting, such as Best or Maximum dpi .
For more information, see:
•“
Change the print speed or quality” on page 34
•“
Print using Maximum dpi” on page 40
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray,...