HP Officejet J5780 User Manual

							4.Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the input tray; make sure the stack of envelopes fits within the
input tray and is not higher than the top of the paper-width guide.
5.Replace the output tray.
Cause:The wrong type of envelopes is loaded.
Solution:Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause:The ink is smearing on the envelope.
Solution:If the ink smears when printing envelopes, tuck the flaps inside the
envelopes. If the problem persists, remove the black print cartridge and print with only
the tri-color print cartridge installed.
Borderless printing produces unexpected results
Cause:Printing a borderless image from a non-HP software application produces
unexpected results.
Solution:Try printing the image from the photo imaging software that came with
the HP All-in-One.
The HP All-in-One is not responding
Cause:The HP All-in-One is busy with another task.
Solution:If the HP All-in-One is performing another task such as copying, faxing,
or scanning, your print job will be delayed until the HP All-in-One completes the
current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check the HP All-in-One display to see if
there are any messages.
Cause:The HP All-in-One has a paper jam.
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							Solution:For information on clearing a paper jam, see Clear paper jams.
Cause:The HP All-in-One is out of paper.
Solution:Load paper in the input tray.
To load full-size paper
1.Remove the output tray.
2.Slide the paper-width guide to its outermost position.
3.Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
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							4.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION:Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be
in place. You could push the paper too far forward, causing the HP All-in-One
to eject blank pages.
TIP:If you are using letterhead, insert the top of the page first with the print
side down. For more help on loading full-size paper and letterhead, refer to
the diagram engraved in the base of the input tray.
5.Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
6.Replace the output tray.
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							7.Flip the tray extender up toward you.
NOTE:When you use legal-size paper, leave the tray extender closed.
Cause:The print carriage has stalled.
Solution:Turn the HP All-in-One off, remove any objects that are blocking the print
carriage (including any packing materials), and then turn the HP All-in-One on again.
Cause:The computer is not communicating with the HP All-in-One.
Solution:If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
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							If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP
Solution Center Software, click Status.
To print a test page
1.Select the HP Device Manager from the Dock.
The HP Device Manager window appears.
2.From the Information and Settings drop-down, select Maintain Printer.
3.Select the HP All-in-One, and then select Launch Utility.
4.Click Print Test Page.
A test page is printed as long as your connection is set up and working properly.
For information on setting up the HP All-in-One, see the Setup Poster provided
with the HP All-in-One.
Cause:The HP All-in-One is turned off.
Solution:Look at the display on the HP All-in-One. If the display is blank and the
light next to the Power button is not lit, the HP All-in-One is turned off. Make sure the
power cord is firmly connected to the HP All-in-One and plugged into a power outlet.
Press the Power button to turn on the HP All-in-One.
Cause:The HP All-in-One experienced an error.
Solution:Turn the HP All-in-One off, and then unplug the power cord. Plug the
power cord back in, and then press the Power button to turn on the HP All-in-One.
NOTE:Depending how long the HP All-in-One is unplugged, the date and time
might be erased. You might need to reset the date and time later, when you plug
the power cord back in.
The HP All-in-One prints meaningless characters
Cause:The memory in the HP All-in-One is full.
Solution:Turn off the HP All-in-One and your computer for 60 seconds, then turn
them both on and try printing again.
Cause:The document is corrupt.
Solution:Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Nothing happens when I try to print
Cause:The HP All-in-One is turned off.
Solution:Look at the display on the HP All-in-One. If the display is blank and the
light next to the Power button is not lit, the HP All-in-One is turned off. Make sure the
power cord is firmly connected to the HP All-in-One and plugged into a power outlet.
Press the Power button to turn on the HP All-in-One.
Print troubleshooting 153
 
						

							Cause:The HP All-in-One is busy with another task.
Solution:If the HP All-in-One is performing another task such as copying, faxing,
or scanning, your print job will be delayed until the HP All-in-One completes the
current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check the HP All-in-One display to see if
there are any messages.
Cause:The HP All-in-One is not the selected printer.
Solution:Make sure the HP All-in-One is the selected printer in your software
application.
TIP:You can set the HP All-in-One as the default printer to ensure that the printer
is automatically selected when you select Print in the File menu of your different
software applications.
Cause:The computer is not communicating with the HP All-in-One.
Solution:If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP
Solution Center Software, click Status.
To print a test page
1.Select the HP Device Manager from the Dock.
The HP Device Manager window appears.
2.From the Information and Settings drop-down, select Maintain Printer.
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							3.Select the HP All-in-One, and then select Launch Utility.
4.Click Print Test Page.
A test page is printed as long as your connection is set up and working properly.
For information on setting up the HP All-in-One, see the Setup Poster provided
with the HP All-in-One.
Cause:The HP All-in-One has a paper jam.
Solution:For information on clearing paper jams, see 
Clear paper jams.
Cause:The print carriage has stalled.
Solution:Turn the HP All-in-One off, remove any objects that are blocking the print
carriage (including any packing materials), and then turn the HP All-in-One on again.
Cause:The HP All-in-One is out of paper.
Solution:Load paper in the input tray.
To load full-size paper
1.Remove the output tray.
2.Slide the paper-width guide to its outermost position.
Print troubleshooting 155
 
						

							3.Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
4.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION:Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be
in place. You could push the paper too far forward, causing the HP All-in-One
to eject blank pages.
TIP:If you are using letterhead, insert the top of the page first with the print
side down. For more help on loading full-size paper and letterhead, refer to
the diagram engraved in the base of the input tray.
5.Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
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							6.Replace the output tray.
7.Flip the tray extender up toward you.
NOTE:When you use legal-size paper, leave the tray extender closed.
The pages in my document came out in the wrong order
Cause:The print settings are set to print the first page of your document first.
Because of the way the paper feeds through the HP All-in-One, this means the first
page will be print side up at the bottom of the stack.
Solution:Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
To print a multiple-page document in reverse order
1.Make sure you have paper loaded in the input tray.
2.Open the printer driver.
3.Click on the Advanced tab.
4.Click on Layout Option to select the order in which pages print.
My document did not print
Cause:The input tray is empty or there is a paper jam.
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							Solution:Make sure paper is loaded in the input tray and that there is no paper
jam.
To load full-size paper
1.Remove the output tray.
2.Slide the paper-width guide to its outermost position.
3.Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
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