HP Officejet 7500A E910 User Manual

							5.Twist the orange cap to snap it off.
NOTE:Make sure the plastic tab is entirely removed and that the label is slightly
torn, revealing the vent channel.
6.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION:Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can result in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order to correctly install the ink
cartridges.
Replace the ink cartridges 77
 
						

							Make sure that you insert the ink cartridge into the slot that has the same shaped icon
and color as the one you are installing.
7.Repeat steps 3 through 6 for each ink cartridge you are replacing.
8.Close the print-carriage access door.
Related topics
Order printing supplies online
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more information,
see 
Turn off the printer.
Usage information collection
The HP cartridges used with this printer contain a memory chip that assists in the
operation of the printer.
In addition, this memory chip collects a limited set of information about the usage of the
printer, which might include the following: the date when the cartridge was first installed,
the date when the cartridge was last used, the number of pages printed using the
cartridge, the page coverage, the printing modes used, any printing errors that might have
occurred, and the printer model. This information helps HP design future printers to meet
our customers printing needs.
The data collected from the cartridge memory chip does not contain information that can
be used to identify a customer or user of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HPs free return
and recycling program (HP Planet Partners: 
www.hp.com/recycle). The memory chips
from this sampling are read and studied in order to improve future HP printers. HP
partners who assist in recycling this cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information
on the memory chip. If you prefer to not allow access to this information, you can render
the chip inoperable. However, after you render the memory chip inoperable, the cartridge
cannot be used in an HP printer.
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78 Work with ink cartridges
 
						

							If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chips ability to collect the printers
usage information:
To turn off usage information collection
1.On the printer control panel, touch right arrow 
, and then touch Setup.
2.Select Preferences, and then select Cartridge Chip Information.
3.Touch OK to turn off usage information collection.
NOTE:If you turn off the memory chips ability to collect the printers usage
information, you can still continue to use the cartridge in the HP printer.
Usage information collection 79
 
						

							8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is
not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve problems using HP Web sites and services
•
Solve photo (memory card) problems
•
Solve wired (Ethernet) network problems
•
Solve wireless problems
•
Configure your firewall to work with printers
•
Solve printer management problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report
•
Understand the network configuration page
•
Clear jams
HP support
If you have a problem, follow these steps
1.Check the documentation that came with the printer.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date printer information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the HP printer
For more information, see 
Obtain electronic support.
3.Call HP support. Support options and availability vary by printer, country/region, and
language. For more information, see 
HP support by phone.
80 Solve a problem
 
						

							Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP printer software (Windows) or HP Utility (Mac
OS X), which provide easy, step-by-step solutions to common printing problems. For
more information, see 
Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE:HP does not provide telephone support for Linux printing. All support is
provided online at the following web site: 
https://launchpad.net/hplip. Click Ask a
question to begin the support process.
The HPLIP Web site does not provide support for Windows or Mac OS X. If you are
using these operating systems, see 
 www.hp.com/support.
This section contains the following topics:
•
Before you call
•
Phone support period
•
Telephone support numbers
•
After the phone support period
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
• Model number (for more information, see 
Finding the printer model number)
• Serial number (located on the back or bottom of the printer)
HP support 81
 
						

							• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm or moving
the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
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82 Solve a problem
 
						

							Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
HP support 83
 
						

							For the most current list of telephone support numbers, see www.hp.com/support.
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							After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
General troubleshooting tips and resources
NOTE:Many of the steps below require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the printer, or you
can download the software from the HP support Web site (
www.hp.com/support).
Try these when you begin troubleshooting a printing problem.
• For a paper jam, see 
Clear paper jams.
• For paper-feed problems, such as the paper skew and paper pick, see 
Solve paper-
feed problems.
• Power light is on and not blinking. When the printer is turned on for the first time, it
takes approximately 12 minutes to initialize it after the ink cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the printer.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see 
Electrical
requirements.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section of
the System Preferences. See your computers documentation for more information.
•Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Troubleshooting topics
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve wired (Ethernet) network problems
•
Solve wireless problems
•
Solve printer management problems
•
Troubleshoot installation issues
General troubleshooting tips and resources 85
 
						

							Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
•
Alignment fails
•
Printer takes a long time to print
•
Something on the page is missing or incorrect
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power
outlet. For voltage requirements, see 
Electrical requirements.
Alignment fails
If the alignment page appears to be only partially printed, or if it has light or white streaks,
try cleaning the printhead.
If the alignment process fails, make sure you have loaded unused, plain white paper into
the input tray. If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment fails.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to 
www.hp.com/support. If prompted, select your
country/region, and then click Contact HP for information on calling for technical support.
Printer takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the printer. For
more information, see 
System requirements.
Check the HP software settings
Print speed is slower when you select high print-quality settings. To increase the print
speed, select different print settings in the printer driver. For more information, see
Print.
Check the ink cartridge levels
If a cartridge is completely out of ink, the printer may slow down to keep the printhead
from overheating.
Something on the page is missing or incorrect
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see 
Check the estimated ink levels.
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86 Solve a problem