HP Officejet 7500A E910 User Manual

							Fax tones are recorded on my answering machine
Solution:
• When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the printer as described in
Case I: Shared voice/fax line with answering machine. If you do not connect the
answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the printer is set to receive faxes automatically and that the Rings to
Answer setting is correct. The number of rings to answer for the printer should
be greater than the number of rings to answer for the answering machine. If the
answering machine and the printer are set to the same number of rings to answer,
both devices answer the call and fax tones are recorded on the answering
machine.
• Set your answering machine to a low number of rings and the printer to answer
in the maximum number of rings supported. (The maximum number of rings varies
by country/region.) In this setup, the answering machine answers the call and the
printer monitors the line. If the printer detects fax tones, the printer receives the
fax. If the call is a voice call, the answering machine records the incoming
message. For more information, see 
Set the number of rings before answering.
The phone cord that came with my printer is not long enough
Solution:If the phone cord that came with the printer is not long enough, you can
use a coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You also need another phone cord, which can be a
standard phone cord that you might already have in your home or office.
TIP:If the printer came with a 2-wire phone cord adaptor, you can use it with a
4-wire phone cord to extend the length. For information on using the 2-wire phone
cord adaptor, see the documentation that came with it.
To extend your phone cord
1.Using the phone cord supplied in the box with the printer, connect one end to the
coupler, then connect the other end to the port labeled 1-LINE on the back of the
printer.
2.Connect another phone cord to the open port on the coupler and to the telephone
wall jack.
Color faxes do not print
Cause:The Incoming Fax Printing option is turned off.
Solution:To print color faxes, make sure that the Incoming Fax Printing option in
the printer control panel is turned on.
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							The computer cannot receive faxes (Fax to PC and Fax to Mac)
Check the following if you have set up Fax to PC or Fax to Mac and if the printer is
connected to your computer using a USB cable.
Cause:The computer selected to receive faxes is turned off.
Solution:Make sure the computer selected to receive faxes is switched on at all
times.
Cause:Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution:If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause:Fax to PC or Fax to Mac is not activated or the computer is not configured
to receive faxes.
Solution:Activate Fax to PC or Fax to Mac and make sure the computer is
configured to receive faxes.
Solve problems using HP Web sites and services
This section provides solutions to common problems using HP Web sites and services.
•
Solve problems using HP Web services
•
Solve problems using HP Web sites
Solve problems using HP Web services
If you are having problems using the HP Apps or other Web services from the printer’s
control panel, check the following:
• Make sure the printer is connected to the Internet.
NOTE:To use the printer’s Web features, the printer must be connected to the
Internet (either using an Ethernet cable or wireless connection). You cannot use
these Web features if the printer is connected using a USB cable.
• Make sure the network hub, switch, or router is turned on and working correctly.
• If you are connecting the printer using an Ethernet cable, make sure you are not
connecting the printer using a phone cord or a crossover cable to connect the printer
to the network and that the Ethernet cable is securely connected to the printer. For
more information, see 
Solve wired (Ethernet) network problems.
• If you are connecting the printer using a wireless connection, make sure the wireless
network is functioning properly. For more information, see 
Solve wireless problems.
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							Solve problems using HP Web sites
If you are having problems using HP Web sites from your computer, check the following:
• Make sure the computer that you are using is connected to the network.
• Make sure the Web browser meets the minimum system requirements. For more
information, see 
HP Web site specifications.
• If your Web browser uses any proxy settings to connect to the Internet, try turning off
these settings. For more information, see the documentation available with your Web
browser.
Solve photo (memory card) problems
If the following topics do not help, see Solve a problem for information about HP support.
NOTE:If you are starting a memory card operation from a computer, see the
software Help for troubleshooting information.
•The printer cannot read the memory card
•
The printer cannot read photos on the memory card
The printer cannot read the memory card
•Check the memory card
◦Make sure that the memory card is one of the supported types. For more
information, see 
Insert a memory card.
◦Some memory cards have a switch that controls how they can be used. Make
sure that the switch is set so that the memory card can be read.
◦Inspect the ends of the memory card for dirt or material that closes a hole or spoils
a metal contact. Clean the contacts with a lint-free cloth and small amounts of
isopropyl alcohol.
◦Make sure that the memory card is working correctly by testing it with other
devices.
•Check the memory card slot
◦Make sure that the memory card is fully inserted into the correct slot. For more
information, see 
Insert a memory card.
◦Remove the memory card (when the light is not blinking) and shine a flashlight
into the empty slot. See if any of the small pins inside are bent. When the computer
is off, you can straighten slightly bent pins by using the tip of a thin, retracted
ballpoint pen. If a pin has bent in such a way that it touches another pin, replace
the memory card reader or have the printer serviced. For more information, see
Solve a problem.
◦Make sure that only one memory card has been inserted at a time in the slots. An
error message should appear on the control-panel display if more than one
memory card is inserted.
The printer cannot read photos on the memory card
Check the memory card
The memory card might be corrupt.
Solve photo (memory card) problems 149
 
						

							Solve wired (Ethernet) network problems
If you are unable to connect the printer to your wired (Ethernet) network, perform one or
more of the following tasks.
NOTE:After correcting any of the following, run the installation program again.
•General network troubleshooting
•
Network port created does not match printer IP address (Windows)
General network troubleshooting
If you are unable to install the HP software that came with the printer, verify that:
• All cable connections to the computer and the printer are secure.
• The network is operational and the network hub is turned on.
• All applications, including virus protection programs, spyware protection programs,
and firewalls, are closed or disabled for computers running Windows
• The printer is installed on the same subnet as the computers that are using the printer.
If the installation program cannot discover the printer, print the network configuration
page, and enter the IP address manually in the installation program. For more information,
see 
Understand the network configuration page.
Though it is not recommended that you assign the printer with a static IP address, you
might resolve some installation problems (such as a conflict with a personal firewall) by
doing so.
Network port created does not match printer IP address (Windows)
If you are using a computer running Windows, make sure that the network ports created
in the printer driver match the printer IP address:
1.Print the printer’s network configuration page
2.On the computer desktop, click Start, select Settings, and then click Printers  or
Printers and Faxes.
- or -
Click Start, click Control Panel, and then double-click Printers.
3.Right-click the printer icon, click Properties, and then click the Ports tab.
4.Select the TCP/IP port for the printer, and then click Configure Port.
5.Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the network configuration page. If the IP addresses are different,
change the IP address in the dialog box to match the address on the network
configuration page.
6.Click OK twice to save the settings and close the dialog boxes.
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							Solve wireless problems
If the printer is unable to communicate with the network after completing the wireless
setup and HP software installation, perform one or more of the following tasks in the order
shown below.
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE:If this is the first time you are setting up the wireless connection, and you are
using the HP software included with the printer, make sure that the USB cable is
connected to the printer and the computer.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the printers wireless button is not lit, the wireless capabilities might
not have been turned on. To turn on wireless, touch right arrow 
, touch Network, touch
Wireless, touch Wireless Radio, and then select Yes.
NOTE:If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printers wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and your
computer. Sometimes, turning off the power and then turning it back on will recover a
network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, touch right arrow 
, touch Network, touch Wireless, and then select
Wireless Network Test. If a problem is detected, the printed test report will include
recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your printer to the wireless network, try the following suggestions
in the order presented:
•
Step 1: Make sure your computer is connected to your network
•
Step 2: Make sure that the printer is connected to your network
•
Step 3: Check to see if the firewall software is blocking communication
•
Step 4: Make sure the printer is online and ready
Solve wireless problems 151
 
						

							•Step 5: Make sure the wireless version of the printer is set as the default printer driver
(Windows only)
•
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)
•
Step 7: Add hardware addresses to a wireless access point (WAP)
Step 1: Make sure your computer is connected to your network
To check a wired (Ethernet) connection
▲Many computers have indicator lights beside the port where the Ethernet cable from
the router connects to your computer. Usually there are two indicator lights, one that
is on and another that blinks. If your computer has indicator lights, check to see if the
indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to
the computer and the router. If you still do not see lights, there might be a problem
with the router, the Ethernet cable, or your computer.
NOTE:Macintosh computers do not have indicator lights. To check the Ethernet
connection on a Macintosh computer, click System Preferences in the Dock, and
then click Network. If the Ethernet connection is working correctly, Built-in
Ethernet appears in the list of connections, along with the IP address and other
status information. If Built-in Ethernet does not appear in the list, there might be
a problem with the router, the Ethernet cable, or your computer. For more
information, click Help in the window.
To check a wireless connection
1.Make sure that your computers wireless has been turned on. (For more information,
see the documentation that came with your computer.)
2.If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. On the computer desktop, click Start, click Control Panel, select Network
Connections, click View Network Status and then clickTasks.
or
Click Start, select Settings, click Control Panel, double-click Network
Connections, click the View menu, and then select Details.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your
computer should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should
change to Connected.
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							Mac OS X
▲Click the AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE:For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the list
of connections. For more information, click Help in the window.
If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware issue
with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you
can also access HP Network Assistant at 
www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only
available in English.)
Step 2: Make sure that the printer is connected to your network
If your printer is not connected to the same network as your computer, you cannot use
the printer over the network. Follow the steps described in this section to find out if your
printer is actively connected to the correct network.
NOTE:If your wireless router or Apple AirPort Base Station is using a hidden SSID,
your printer does not automatically detect the network.
A: Make sure the printer is on the network
1.If the printer supports Ethernet networking and is connected to an Ethernet network,
make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet
cable is plugged into the back, then wireless connectivity is disabled.
2.If the printer is connected to a wireless network, print the printers Wireless
Configuration page. For more information, see 
Understand the network configuration
page.
▲After the page has been printed, check the Network Status and URL:
Network Status•If the Network Status is Ready, the
printer is actively connected to a
network.
•If the Network Status is Offline, the
printer is not connected to a network.
Run the Wireless Network Test (using
the instructions at the beginning of this
section) and follow any
recommendations.
URLThe URL shown here is the network
address assigned to the printer by your
router. You need this to connect to the
embedded Web server.
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							B: Check to see if you can access the EWS
▲After you establish that the computer and the printer both have active connections to
a network, you can verify if they are on the same network by accessing the printers
embedded Web server (EWS). For more information, see 
Embedded Web server.
To access the EWS
a. On your computer, open the Web browser you typically use to access the Internet
(for example, Internet Explorer or Safari). In the address box, type the URL of the
printer as it was shown on the network configuration page (for example, http://
192.168.1.101).
NOTE:If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
b. If you can access the EWS, try using the printer over the network (such as to print)
to see if your network setup was successful.
c. If you cannot access the EWS or are still having problems using the printer over
the network, continue to the next section regarding firewalls.
Step 3: Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and printer have active
connections to the same network, the firewall security software might be blocking
communication. Temporarily turn off any firewall security software running on your
computer and then try to access the EWS again. If you can access the EWS, try using
the printer (for printing).
If you are able to access the EWS and use your printer with the firewall turned off, you
will need to reconfigure your firewall settings to allow the computer and printer to
communicate with each other over the network. For more information, see 
Configure your
firewall to work with printers.
If you are able to access the EWS, but are still unable to use the printer even with the
firewall turned off, try enabling the firewall software to recognize the printer.
Step 4: Make sure the printer is online and ready
If you have the HP software installed, you can check the printer’s status from your
computer to see if the printer is paused or offline, preventing you from using it.
To check the printer’s status, complete the following steps:
Windows
1.On the computer desktop, click Start, select Settings, and then click Printers or
Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers on your computer are not being displayed in Details view, click the
View menu, and then click Details.
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							3.Do one of the following, depending on the printer status:
a. If the printer is Offline, right-click the printer, and click Use Printer Online.
b. If the printer is Paused, right-click the printer, and click Resume Printing.
4.Try using the printer over the network.
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the printer, and then click Print Queue.
3.If Jobs Stopped appears in the dialog box, click Start Jobs.
If you can use the printer after performing the steps above but find that the symptoms
persist as you continue to use the printer, your firewall might be interfering. If you still
cannot use the printer over the network, continue to the next section for additional
troubleshooting help.
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)
If you install the HP software again, the installer might create a second version of the
printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing
or connecting to the printer, make sure the correct version of the printer driver is set as
the default.
1.On the computer desktop, click Start, select Settings, and then click Printers or
Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Determine if the version of the printer driver in the Printers or Printers and Faxes
folder is connected wirelessly:
a. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
b. On the Ports tab, look for a port in the list with a checkmark. The version of the
printer driver that is connected wirelessly has Standard TCP/IP Port as the Port
description, next to the checkmark.
3.Right-click the printer icon for the version of the printer driver that is connected
wirelessly, and then click Set as Default Printer.
NOTE:If there is more than one icon in the folder for the printer, right-click the printer
icon for the version of the printer driver that is connected wirelessly, and then click
Set as Default Printer.
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)
To restart the HP Network Device Support service
1.Delete any print jobs currently in the print queue.
2.On the computer desktop, right-click My Computer or Computer, and then click
Manage.
3.Double-click Services and Applications, and then click Services.
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							4.Scroll down the list of services, right click HP Network Devices Support, and then
click Restart.
5.After the service restarts, try using the printer over the network again.
If you are able to use the printer over the network, your network setup was successful.
If you still cannot use the printer over the network or if you have to periodically perform
this step in order to use your printer over the network, your firewall might be interfering.
If this still does not work, there might be a problem with your network configuration or
router. Contact the person who set up your network or the router manufacturer for help.
Step 7: Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a wireless access point (WAP) is configured
with a list of MAC addresses (also called “hardware addresses”) of devices that are
allowed to gain access to the network through the WAP. If the WAP does not have the
hardware address of a device attempting to access the network, the WAP denies the
device access to the network. If the WAP filters MAC addresses, then the printer’s MAC
address must be added to the WAP’s list of accepted MAC addresses.
• Print the network configuration page. For more information, see 
Understand the
network configuration page.
• Open the WAP’s configuration utility, and add the printer’s hardware address to the
list of accepted MAC addresses.
Configure your firewall to work with printers
A personal firewall, which is security software running on your computer, can block
network communication between your printer and your computer.
If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue or printer goes offline
• Scan communication errors or scanner busy messages
• Unable to see printer status on your computer
The firewall might be preventing your printer from notifying computers on your network
where it can be found. If the HP software cannot find the printer during installation (and
you know the printer is on the network), or you have already successfully installed HP
software and experience problems, try the following:
1.If you are using a computer running Windows, in the firewall configuration utility, look
for an option to trust computers on the local subnet (sometimes called the “scope“ or
“zone“). By trusting all computers on the local subnet, computers and devices in your
home or office can communicate with each other while still being protected from the
internet. This is the easiest approach to use.
2.If you do not have the option to trust computers on the local subnet, add incoming
UDP port 427 to your firewall’s list of allowed ports.
NOTE:Not all firewalls require you to differentiate between incoming and
outgoing ports, but some do.
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