HP Officejet 7500A E910 User Manual
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Copyright information © 2010 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Microsoft® Windows®, Windows® XP, Windows Vista®, and Windows® 7 are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR® and the ENERGY STAR® mark are registered U.S. marks. Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked on the product. 3. Unplug this product from wall outlets before cleaning. 4. Do not install or use this product near water, or when you are wet. 5. Install the product securely on a stable surface. 6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 7. If the product does not operate normally, see Solve a problem. 8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
Contents 1 Get started Accessibility................................................................................................................................9 Eco-Tips....................................................................................................................................10 Understand the printer parts.....................................................................................................10 Front view...........................................................................................................................10 Printing supplies area.........................................................................................................11 Back view............................................................................................................................11 Use the printer control panel....................................................................................................12 Overview of buttons and lights...........................................................................................12 Control-panel display icons................................................................................................13 Change printer settings......................................................................................................14 Select the mode............................................................................................................14 Change printer settings................................................................................................14 Finding the printer model number.............................................................................................15 HP Digital Solutions..................................................................................................................15 Select print media.....................................................................................................................15 Recommended papers for printing and copying.................................................................16 Recommended papers for photo printing...........................................................................17 Tips for selecting and using media.....................................................................................17 Load an original on the scanner glass......................................................................................18 Load an original in the automatic document feeder (ADF).......................................................19 Load media...............................................................................................................................20 Load standard-size media..................................................................................................20 Load Envelopes..................................................................................................................22 Load cards and photo paper...............................................................................................23 Load transparencies...........................................................................................................24 Load custom-size media.....................................................................................................24 Insert a memory card................................................................................................................25 Maintain the printer...................................................................................................................26 Clean the scanner glass.....................................................................................................26 Clean the exterior ..............................................................................................................27 Clean the automatic document feeder (ADF).....................................................................27 Turn off the printer....................................................................................................................31 2Print Print documents........................................................................................................................32 Print documents (Windows)................................................................................................33 Print documents (Mac OS X)..............................................................................................33 Print brochures.........................................................................................................................33 Print brochures (Windows).................................................................................................33 Print brochures (Mac OS X)................................................................................................34 Print on envelopes....................................................................................................................34 Print on envelopes (Windows)............................................................................................34 Print on envelopes (Mac OS X)..........................................................................................35 1
Print photos..............................................................................................................................35 Print photos on photo paper (Windows).............................................................................35 Print photos on photo paper (Mac OS X)...........................................................................35 Print photos from a memory device ...................................................................................36 Print DPOF photos..............................................................................................................37 Print on special and custom-size paper....................................................................................37 Print on special or custom-size paper (Mac OS X).............................................................38 Set up custom sizes (Mac OS X)........................................................................................38 Print borderless documents......................................................................................................38 Print borderless documents (Windows)..............................................................................39 Print borderless documents (Mac OS X)............................................................................39 3Scan Scan an original........................................................................................................................41 Scan to a computer............................................................................................................41 Scan to a memory card.......................................................................................................42 Scan a larger original (A3 or 11x17 inch).................................................................................42 Scan using Webscan................................................................................................................44 Scanning documents as editable text.......................................................................................44 4Copy Copy documents.......................................................................................................................46 Change copy settings...............................................................................................................47 5Fax Send a fax................................................................................................................................48 Send a standard fax...........................................................................................................48 Send a standard fax from the computer.............................................................................49 Send a fax manually from a phone.....................................................................................50 Send a fax using monitor dialing........................................................................................51 Send a fax from memory....................................................................................................51 Schedule a fax to send later...............................................................................................52 Send a fax to multiple recipients.........................................................................................53 Send a fax in Error Correction Mode..................................................................................53 Receive a fax............................................................................................................................54 Receive a fax manually......................................................................................................54 Set up backup fax...............................................................................................................55 Reprint received faxes from memory..................................................................................55 Poll to receive a fax............................................................................................................56 Forward faxes to another number......................................................................................56 Set the paper size for received faxes.................................................................................57 Set automatic reduction for incoming faxes........................................................................57 Block unwanted fax numbers.............................................................................................58 Add numbers to the junk fax list...................................................................................58 Remove numbers from the junk fax list........................................................................58 Print a Junk Fax Report................................................................................................59 Receive faxes to your computer (Fax to PC and Fax to Mac)............................................59 Fax to PC and Fax to Mac requirements......................................................................59 Activate Fax to PC and Fax to Mac..............................................................................60 Modify Fax to PC or Fax to Mac settings......................................................................60 2
Set up speed-dial entries..........................................................................................................61 Set up and change speed-dial entries................................................................................61 Set up and change group speed-dial entries......................................................................62 Delete speed-dial entries....................................................................................................62 Print a list of speed-dial entries..........................................................................................63 Change fax settings..................................................................................................................63 Configure the fax header....................................................................................................63 Set the answer mode (Auto answer)..................................................................................63 Set the number of rings before answering..........................................................................64 Change the answer ring pattern for distinctive ring............................................................64 Set the dial type..................................................................................................................65 Set the redial options..........................................................................................................66 Set the fax speed................................................................................................................66 Set the fax sound volume...................................................................................................67 Fax and digital phone services.................................................................................................67 Fax over Internet Protocol........................................................................................................67 Use reports...............................................................................................................................68 Print fax confirmation reports..............................................................................................68 Print fax error reports..........................................................................................................69 Print and view the fax log...................................................................................................70 Clear the fax log.................................................................................................................70 Print the details of the last fax transaction..........................................................................70 Print a Caller ID Report.......................................................................................................70 View the Call History...........................................................................................................70 6Web HP Apps....................................................................................................................................72 Marketsplash by HP..................................................................................................................73 7 Work with ink cartridges Information on ink cartridges and the printhead.......................................................................74 Check the estimated ink levels.................................................................................................75 Replace the ink cartridges........................................................................................................75 Store printing supplies..............................................................................................................78 Usage information collection....................................................................................................78 8 Solve a problem HP support................................................................................................................................80 Obtain electronic support....................................................................................................81 HP support by phone..........................................................................................................81 Before you call..............................................................................................................81 Phone support period...................................................................................................82 Telephone support numbers.........................................................................................83 After the phone support period.....................................................................................85 General troubleshooting tips and resources.............................................................................85 Solve printing problems............................................................................................................86 The printer shuts down unexpectedly.................................................................................86 Alignment fails....................................................................................................................86 Printer takes a long time to print.........................................................................................86 Something on the page is missing or incorrect...................................................................86 Contents 3
Print troubleshooting.................................................................................................................87 Envelopes print incorrectly.................................................................................................87 Borderless printing..............................................................................................................88 The printer is not responding or nothing happens when I try to print.................................88 The printer prints meaningless characters.........................................................................92 Page order..........................................................................................................................92 The margins are not printing as expected..........................................................................92 Text or graphics are cut off at the edge of the page...........................................................93 A blank page came out while printing.................................................................................95 Paper is not picked up from the input tray..........................................................................96 Print quality troubleshooting.....................................................................................................98 Wrong, inaccurate, or bleeding colors................................................................................99 Ink is not filling the text or graphics completely................................................................102 The printout has a horizontal band of distortion near the bottom of a borderless print...................................................................................................................................104 Printouts have horizontal streaks or lines.........................................................................105 Printouts are faded or have dull colors.............................................................................107 Printouts seem blurry or fuzzy..........................................................................................108 Vertical streaks.................................................................................................................110 Printouts are slanted or skewed.......................................................................................110 Ink streaks on the back of the paper................................................................................111 Poor black text..................................................................................................................111 The printer prints slowly....................................................................................................113 Printhead maintenance.....................................................................................................113 Clean the printhead....................................................................................................114 Align the printhead......................................................................................................114 Print and evaluate a print quality report......................................................................114 Advanced printhead maintenance..............................................................................120 Advanced ink cartridge maintenance.........................................................................125 Solve paper-feed problems....................................................................................................127 Solve copy problems..............................................................................................................129 No copy came out.............................................................................................................129 Copies are blank...............................................................................................................130 Documents are missing or faded......................................................................................130 Size is reduced.................................................................................................................130 Copy quality is poor .........................................................................................................131 Copy defects are apparent...............................................................................................131 The printer prints half a page, then ejects the paper........................................................132 Paper mismatch................................................................................................................132 Copy A3/11x17 animation did not display........................................................................132 Solve scan problems..............................................................................................................132 Scanner did nothing..........................................................................................................132 Scan takes too long..........................................................................................................133 Part of the document did not scan or text is missing........................................................133 Text cannot be edited.......................................................................................................134 Error messages appear....................................................................................................134 Scanned image quality is poor ........................................................................................134 Scan defects are apparent...............................................................................................135 Scan A3/11x17 animation did not display.........................................................................136 4
Solve fax problems.................................................................................................................136 The fax test failed.............................................................................................................136 Solve problems using HP Web sites and services.................................................................148 Solve problems using HP Web services...........................................................................148 Solve problems using HP Web sites................................................................................149 Solve photo (memory card) problems....................................................................................149 The printer cannot read the memory card........................................................................149 The printer cannot read photos on the memory card.......................................................149 Solve wired (Ethernet) network problems...............................................................................150 General network troubleshooting......................................................................................150 Network port created does not match printer IP address (Windows)...............................150 Solve wireless problems.........................................................................................................151 Basic wireless troubleshooting.........................................................................................151 Advanced wireless troubleshooting..................................................................................151 Step 1: Make sure your computer is connected to your network................................152 Step 2: Make sure that the printer is connected to your network...............................153 Step 3: Check to see if the firewall software is blocking communication....................154 Step 4: Make sure the printer is online and ready......................................................154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only).................................................................................................155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)............................................................................................................................155 Step 7: Add hardware addresses to a wireless access point (WAP)..........................156 Configure your firewall to work with printers...........................................................................156 Solve printer management problems......................................................................................158 EWS cannot be opened....................................................................................................158 Troubleshoot installation issues.............................................................................................159 Hardware installation suggestions....................................................................................159 Hardware tips..............................................................................................................159 Make sure the ink cartridges are correctly installed...................................................160 HP software installation suggestions................................................................................160 Solve network problems...................................................................................................161 Understand the Printer Status Report....................................................................................162 Understand the network configuration page...........................................................................163 Clear jams...............................................................................................................................164 Clear paper jams..............................................................................................................164 Avoid paper jams..............................................................................................................166 A Technical information Warranty information..............................................................................................................167 Hewlett-Packard limited warranty statement....................................................................168 Ink cartridge warranty information....................................................................................169 Contents 5
Printer specifications..............................................................................................................170 Physical specifications......................................................................................................170 Printer features and capacities.........................................................................................170 Processor and memory specifications..............................................................................171 System requirements........................................................................................................171 Network protocol specifications........................................................................................171 Embedded Web server specifications..............................................................................172 Media specifications.........................................................................................................172 Understand specifications for supported media.........................................................172 Set minimum margins.................................................................................................176 Guidelines for two-sided (duplex) printing............................................................177 Print resolution..................................................................................................................177 Copy specifications...........................................................................................................178 Fax specifications.............................................................................................................178 Scan specifications...........................................................................................................179 HP Web site specifications...............................................................................................179 Operating environment.....................................................................................................179 Electrical requirements.....................................................................................................180 Acoustic emission specification........................................................................................180 Memory card specifications..............................................................................................180 Regulatory information...........................................................................................................181 FCC statement..................................................................................................................182 Notice to users in Korea...................................................................................................182 VCCI (Class B) compliance statement for users in Japan................................................182 Notice to users in Japan about the power cord................................................................183 Noise emission statement for Germany...........................................................................183 LED indicator statement...................................................................................................183 Gloss of housing of peripheral devices for Germany........................................................183 Notice to users of the U.S. telephone network: FCC requirements..................................184 Notice to users of the Canadian telephone network.........................................................184 Notice to users in the European Economic Area..............................................................186 Notice to users of the German telephone network...........................................................186 Australia wired fax statement...........................................................................................186 Regulatory information for wireless products...................................................................186 Exposure to radio frequency radiation........................................................................187 Notice to users in Brazil..............................................................................................187 Notice to users in Canada..........................................................................................187 Notice to users in Taiwan...........................................................................................187 European Union regulatory notice..............................................................................188 Regulatory model number................................................................................................188 Declaration of conformity..................................................................................................189 6