HP Officejet 7500A E910 User Manual
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To solve this problem, try one of the following: • Load the correct paper in the printer, and then press OK. For more information, see Load media • Press the (Cancel) button on the product’s control panel, select a different paper size in the printer driver, and then print the document again. The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press the (Power) button to turn off the product, and then check the product for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. Before you try to clear the jam, check the following: • Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Media specifications. • Make sure that the printer is clean. For more information, see Maintain the printer. • Make sure that the trays are loaded correctly and are not too full. For more information, see Load media. For instructions on clearing jams, as well as more information about how to avoid jams, see Clearjams. The printer is out of paper The default tray is empty. Load more paper, and then press OK. For more information, see Load media. Printer Offline The printer is currently offline. While offline, the printer cannot be used. To change the printers status, complete the following steps: 1.Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or - Click Start, click Control Panel, and then double-click Printers. 2.If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3.If the printer is Offline, right-click the printer, and click Use Printer Online. 4.Try using the printer again. Printer Paused The printer is currently paused. While paused, new jobs are added to the queue but are not printed. To change the printer’s status, complete the following steps. 1.Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or - Click Start, click Control Panel, and then double-click Printers. 2.If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. Printer Paused 237
3.If the printer is Paused, right-click the printer, and click Resume Printing. 4.Try using the printer again. Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printing problems. General printer error There was a problem with the printer. Usually, you can resolve such problems by completing the following steps: 1. Press the (Power) button to turn off the printer. 2.Unplug the power cord, and then plug in the power cord again. 3. Press the (Power) button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Door or cover open Before the printer can print documents, all doors and covers must be closed. TIP:When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer. You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an extended period of time, the print quality of your documents might be affected. Also, if you use ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate or unavailable. If the print quality is unsatisfactory, try cleaning the printheads. For more information, see Clean the printhead. NOTE:Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/ go/inkusage. For more information about storing ink cartridges, see Store printing supplies. Appendix G 238 Errors (Windows)
Index Symbols/Numerics (ADF) automatic document feeder clean 27 feeding problems, troubleshoot 27 A accessibility 9 accessories Printer Status Report 163 warranty 168 acoustic emissions 180 ADF (automatic document feeder) capacity 19 load originals 19 ADSL, fax setup with parallel phone systems 204 after the support period 85 align printhead 114 answer ring pattern change 64 parallel phone systems 206 answering machine fax tones recorded 147 set up with fax (parallel phone systems) 216 set up with fax and modem 217 automatic document feeder (ADF) capacity 19 clean 27 feeding problems, troubleshoot 27 load originals 19 automatic fax reduction 57 B backup fax 55 baud rate 66 black and white pages copy 46 fax 48black dots or streaks, troubleshoot copies 131 scan 136 blank pages, troubleshoot copy 130 scan 135 blocked fax numbers set up 58 broadcast faxing send 53 buttons, control panel 12 C cameras insert memory cards 25 Cancel 12 cancel scheduled fax 53 capacity ADF 19 tray 176 cards sizes supported 174 tray supporting 176 cartridges. See ink cartridges clean automatic document feeder 27 exterior 27 printhead 114 scanner glass 26 clear fax logs 70 color dull 107 color copy 46 colored text, and OCR 44 computer modem shared with fax (parallel phone systems) 209 shared with fax and answering machine (parallel phone systems) 217shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 Configure firewall 156 confirmation reports, fax 68 connection type change 227 connectors, locating 11 control panel buttons 12 lights 12 status icons 13 Copy 13 copy quality 131 settings 47 specifications 178 troubleshoot 129 copy settings copy 47 correct port test, fax 138 custom-size media sizes supported 175 custom-size paper Mac OS 38 print on 37 customer support electronic 81 D dark images, troubleshoot copies 131 scans 135 Declaration of Conformity (DOC) 189 default settings copy 47 diagnostic page 114 dial tone test, failure 140 dial type, setting 65 239
dial-up modem shared with fax (parallel phone systems) 209 shared with fax and answering machine (parallel phone sy anstems) 217 shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 digital cameras connect 37 insert memory cards 25 distinctive ringing change 64 parallel phone systems 206 DOC 189 dots or streaks, troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax setup with parallel phone systems 204 duty cycle 170 E ECM. See error correction mode edit text in OCR program 44 electrical specifications 180 embedded Web server about 231 opening 232 system requirements 172 troubleshoot, cannot be opened 158 Webscan 44 envelopes sizes supported 174 tray supporting 176 environmental specifications 179 environmental sustainability program 190 error correction mode 53 error messages unable to activate TWAIN source 134error reports, fax 69 EWS. See embedded Web server F faded copies 130 faded stripes on copies, troubleshoot 131 fax answer mode 63 answering machine and modem, shared with (parallel phone systems) 217 answering machine troubleshoot 147 answering machine, set up (parallel phone systems) 216 auto answer 63 backup fax 55 blocking numbers 58 confirmation reports 68 dial tone test, failed 140 dial type, setting 65 distinctive ringing setup (parallel phone systems) 206 distinctive ringing, change pattern 64 DSL, set up (parallel phone systems) 204 error correction mode 53 error reports 69 forwarding 56 header 63 Internet Protocol, over 67 ISDN line, set up (parallel phone systems) 205 line condition test, failed 141 log, clear 70 log, print 70 manual receive 54 modem and answering machine, shared with (parallel phone systems) 217 modem and voice line, shared with (parallel phone systems) 212modem and voice mail, shared with (parallel phone systems) 221 modem, shared with (parallel phone systems) 209 monitor dialing 51, 53 paper size 57 parallel phone systems 200 PBX system, set up (parallel phone systems) 205 phone cord connection test, failed 138 phone cord too short 147 phone cord type test, failed 139 poll to receive 56 print last transaction details 70 receive 54 receive, troubleshoot 142, 145 redial options 66 reduction 57 reports 68 reprint 55 rings to answer 64 schedule 52 send 48 send, troubleshoot 142, 144, 146 separate line setup (parallel phone systems) 203 settings, change 63 setup types 201 shared phone line setup (parallel phone systems) 207 sound volume 67 specifications 178 speed 66 test failed 136 test setup 223 troubleshoot 136 voice mail, set up (parallel phone systems) 208 wall jack test, failed 137 Fax screen 13 Firewall configure 156 FoIP 67 forwarding faxes 56 240
G glass, scanner clean 26 load originals 18 locating 10 grainy or white bands on copies, troubleshoot 131 graphics incompletely filled on copies 131 look different from original scan 135 H hardware, fax setup test 137 head 113 header, fax 63 Help 13 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 230 uninstall from Windows 229 HP Utility (Mac OS X) opening 231 humidity specifications 179 I ink low 95 streaks on the back of paper 111 ink cartridge 125 ink cartridge door, locating 11 ink cartridge latch, locating 11 ink cartridges check ink levels 75 locating 11 low ink 95 ordering online 198 part numbers 198 replace 75 supported 170 tips 74 warranty 168 yields 170 ink level icons 13 ink levels, check 75 installation hardware installation suggestions 159HP software installation suggestions 160 troubleshooting issues 159 Internet Protocol fax, using 67 IP address checking for printer 159 IP settings 225 ISDN line, set up with fax parallel phone systems 205 J jams clear 164 media to avoid 18 paper 164, 166 L language, printer 170 light images, troubleshoot copies 131 scans 135 lights, control panel 12 line condition test, fax 141 lines copies, troubleshoot 131 scans, troubleshoot 135, 136 link speed, setting 225 load photo 23, 24 tray 20, 22 load cards 23, 24 load envelopes 22 load media 20 load transparencies 24 log, fax print 70 M Mac OS custom-size paper 38 Print borderless 39 Print photos 35 print settings 33 Mac OS X HP Utility 231 uninstall HP software 230 maintain ink cartridge 125 printhead 113maintenance align printhead 114 check ink levels 75 clean printhead 114 diagnostic page 114 print quality report 114 printhead 113 replace ink cartridges 75 manual faxing receive 54 send 50, 51 margins incorrect 92 setting, specifications 176 text or graphic cut off 93 media ADF capacity 19 clear jams 164 load tray 20 print on custom-size 37 selecting 17 skewed pages 128 specifications 172 supported sizes 172 troubleshoot feeding 127 types and weights supported 176 memory reprint faxes 55 save faxes 55 memory cards insert 25 print DPOF files 37 print files 36 specifications 180 troubleshoot 149 missing or incorrect information, troubleshoot 86 MMC memory card insert 25 model number 163 modem shared with fax (parallel phone systems) 209 shared with fax and answering machine (parallel phone systems) 217 Index 241
shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 monitor dialing 51, 53 multi-feeds, troubleshoot 129 N network port address 150 networks advanced settings 224 connector illustration 11 IP settings 225 link speed 225 operating systems supported 171 protocols supported 171 settings, change 224 solve problems 161 system requirements 172 view and printsettings 224 wireless communication setup 225 wireless settings 163, 226 noise information 180 O OCR edit scanned documents 44 troubleshoot 134 operating environment specifications 179 operating systems supported 171 originals scan 41 output tray locating 10 media supported 176 P pages per month (duty cycle) 170 paper feed fails 96 jams 164, 166 ordering 199 size, set for fax 57paper-feed problems, troubleshoot 127 parallel phone systems answering machine setup 216 countries/regions with 200 distinctive ringing setup 206 DSL setup 204 ISDN setup 205 modem and answering machine setup 217 modem and voice mail setup 221 modem setup 209 modem shared with voice line setup 212 PBX setup 205 separate line setup 203 setup types 201 shared line setup 207 PBX system, set up with fax parallel phone systems 205 PCL 3 support 170 phone cord connected to correct port test failed 138 correct type test failed 139 extend 147 phone line, answer ring pattern 64 phone support 81 phone support period period for support 82 phone, fax from receive 54 send, 50 photo media sizes supported 174 Photo screen 13 photos insert memory cards 25 print from DPOF files 37 print from memory cards 36 troubleshoot memory cards 149 poll to receive fax 56 poor printout quality 99 ports, specifications 170 power specifications 180 troubleshoot 86 power input, locating 11print blank printout 95 borderless fails 88 diagnostic page 114 distorted printout 104 envelopes print incorrectly 87 faded 107 fax logs 70 fax reports 68 faxes 55 last fax details 70 margins incorrect 92, 93 meaningless characters 92 nothing happens 88 photos from DPOF file 37 photos from memory cards 36 print quality report 114 quality, troubleshoot 99, 102, 105, 108 reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 242
printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 processor specifications 171 pulse dialing 65 Q quality, troubleshoot copy 131 scan 134 R radio interference reducing 229 regulatory information 186 radio, turn off 224 rear access panel clear jams 164 illustration 11 receive faxes auto answer mode 63 automatically 54 blocking numbers 58 forwarding 56 manually 54 polling 56 rings to answer 64 troubleshoot 142, 145 recycle print cartridges 190 redial options, setting 66 reduce fax 57 regulatory information 181, 186 regulatory model number 188 replace ink cartridges 75 report wireless test 227reports confirmation, fax 68 diagnostic 114 error, fax 69 fax test failed 136 print quality 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass clean 26 load originals 18 locating 10 schedule fax 52 Secure Digital memory card insert 25 security wireless communication 228 wireless settings 227 send faxes manually 50 memory, from 51 monitor dialing 51, 53 schedule 52 standard fax 48 troubleshoot 142, 144, 146 send scans for OCR 44 troubleshoot 132 serial number 163 serial phone systems countries/regions with 200 setup types 201 settings copy 47network 224 speed, fax 66 volume, fax 67 Setup 13 setup answering machine (parallel phone systems) 216 answering machine and modem (parallel phone systems) 217 computer modem (parallel phone systems) 209 computer modem and answering machine (parallel phone systems) 217 computer modem and voice line (parallel phone systems) 212 computer modem and voice mail (parallel phone systems) 221 distinctive ringing 64 distinctive ringing (parallel phone systems) 206 DSL (parallel phone systems) 204 fax scenarios 201 fax, with parallel phone systems 200 ISDN line (parallel phone systems) 205 PBX system (parallel phone systems) 205 separate fax line (parallel phone systems) 203 shared phone line (parallel phone systems) 207 test fax 223 voice mail (parallel phone systems) 208 voice mail and computer modem (parallel phone systems) 221 size scans, troubleshoot 136 troubleshoot copy 130 skew, troubleshoot copy 131 print 128 scan 135 slow print, troubleshoot 86 smeared ink 99 Index 243
software OCR 44 warranty 168 Webscan 44 sound pressure 180 specifications acoustic emissions 180 electrical 180 media 172 network protocols 171 operating environment 179 physical 170 processor and memory 171 storage environment 180 system requirements 171 speed troubleshoot for scanner 133 troubleshoot print 86 speed dial send fax 48 status network configuration page 163 Printer Status Report 163 status icons 13 storage environment specifications 180 streaks, troubleshoot copies 131 scan 136 stripes on scans, troubleshoot 135 subscriber identification code 63 supplies ordering online 198 Printer Status Report 163 yields 170 support 80 system requirements 171 T technical information copy specifications 178 fax specifications 178 memory card specifications 180 scan specifications 179 telephone line, answer ring pattern 64 telephone wall jack, fax 137telephone, fax from receive 54 send 50 temperature specifications 179 tests, fax dial tone, failed 140 failed 136 fax line condition 141 fax phone cord type test failed 139 hardware, failed 137 port connection, failed 138 setup 223 telephone wall jack 137 text cannot be edited after scan, troubleshoot 134 cut off 93 incompletely filled on copies 131 jagged 111 meaningless characters 92 missing from scan, troubleshoot 133 not filled in 102 smooth fonts 111 splotchy on copies 131 unclear on copies, troubleshoot 131 unclear scans 136 tone dialing 65 tray capacity 176 media sizes supported 172 media types and weights supported 176 trays capacities 176 clear jams 164 load media 20 locating 10 media sizes supported 172 paper guides illustration 10 troubleshoot feeding 127 troubleshoot answering machines 147 copy 129 copy quality 131 embedded Web server 158 fax 136 fax dial tone test failed 140 fax hardware test failed 137 fax line test failed 141fax phone cord connection test failed 138 fax phone cord type test failed 139 fax tests 136 fax wall jack test, failed 137 jams, paper 166 media not picked up from tray 127 memory cards 149 missing or incorrect information 86 multiple pages are picked 129 network configuration page 163 paper-feed problems 127 power 86 print 86 print quality 99 Printer Status Report 162 receive faxes 142, 145 scan 132 scan quality 134 send faxes 142, 144, 146 skewed copies 131 skewed pages 128 slow print 86 tips 85 troubleshooting general network troubleshooting 150 hardware installation suggestions 159 HP software installation suggestions 160 installation issues 159 print 87 solve network problems 161 wired network 150 wireless problems 151 TWAIN unable to activate source 134 U uninstall HP software Mac OS X 230 Windows 229 unwanted fax mode 58 USB connection port, locating 10, 11 specifications 170 244
V vertical stripes on copies, troubleshoot 131 view network settings 224 voice mail set up with fax (parallel phone systems) 208 set up with fax and computer modem (parallel phone systems) 221 voltage specifications 180 volume fax sounds 67 W wall jack test, fax 137 warranty 168 Web sites accessibility information 9 customer support 81 environmental programs 190 order supplies and accessories 198 supply yield data sheet 170 Webscan 44 white bands or stripes, troubleshoot copies 131 scans 135 Windows borderless 39 print brochures 33 Print photos 35 print settings 33 system requirements 171 uninstall HP software 229 wireless communication advanced wireless troubleshooting 151 basic wireless troubleshooting 151 radio, turn off 224 reducing interference 229 regulatory information 186 security 228 set up 225 settings 226 wizard 226 wireless connection icons 13 wireless test report print 227 X xD-Picture memory card insert 25 Index 245