HP Officejet 7500A E910 User Manual

							Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more information, see 
Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
•
Borderless printing
•
The printer is not responding or nothing happens when I try to print
•
The printer prints meaningless characters
•
Page order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
•
Paper is not picked up from the input tray
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load the stack of envelopes correctly
•
Solution 2: Check the envelope type
•
Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Load the stack of envelopes correctly
Solution:Load a stack of envelopes in the input tray according to the image below.
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							Make sure that you remove all paper from the input tray before loading the envelopes.
Cause:A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution:Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause:The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution:To avoid paper jams, tuck the flaps inside the envelopes.
Cause:The flaps might get caught in the rollers.
Borderless printing
•Borderless printing produces unexpected results
Borderless printing produces unexpected results
Solution:Try printing the image from the photo imaging software that came with
the printer.
Cause:Printing a borderless image from a non-HP software application produced
unexpected results.
The printer is not responding or nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the printer
•
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the printer completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
•
Solution 7: Clear the paper jam
•
Solution 8: Make sure the print carriage can move freely
•
Solution 9: Check the connection from the printer to your computer
•
Solution 10: Restart the printer
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							Solution 1: Turn on the printer
Solution:Look at the Power light located on the printer. If it is not lit, the printer is
turned off. Make sure the power cord is firmly connected to the printer and plugged
into a power outlet. Press the Power button to turn on the printer.
Cause:The printer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:Load paper in the input tray.
For more information, see:
Load media
Cause:The printer was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution:Make sure you have selected the correct printer in your software
application.
TIP:You can set the printer as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause:The printer was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution:The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
•Windows: In the HP printer software, click Printer Actions, and then click See
Whats Printing.
•Mac OS: Open System Preferences, and then click Print & Fax. Open the print
queue for your printer.
Cause:The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the printer completes the current operation
Solution:If the printer is performing another task your print job is delayed until the
printer completes the current task.
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							Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the printer, check the printers control panel to see if there are
any errors.
Cause:The printer was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution:A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• If the printer is connected with a USB cable, disconnect the cable from the printer,
restart the computer, and then reconnect the USB cable to the printer.
• Shut down the printer, restart the computer, and then restart the printer.
Cause:A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution:Clear the paper jam and remove any torn paper that remains in the
printer.
For more information, see:
Clear jams
Cause:The printer had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution:Unplug the power cable if it is not already unplugged. Check to see if the
print carriage moves freely from one side of the printer to the other. Do not try to force
it to move if it is hung up on something.
CAUTION:Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move damages the printer.
Cause:The print carriage had stalled.
If this did not solve the issue, try the next solution.
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							Solution 9: Check the connection from the printer to your computer
Solution:Check the connection from the printer to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the printer. Make sure
the other end of the USB cable is plugged into a USB port on your computer. After
the cable is connected, turn the printer off and then on again. If the printer is connected
to the computer through a wired network, make sure that the respective connections
are active and the printer is turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the printer, check the status of the printer.
To check the printer’s status, complete the following steps:
Windows
1.On the computer desktop, click Start, select Settings, and then click Printers or
Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers on your computer are not being displayed in Details view, click the
View menu, and then click Details.
3.Do one of the following, depending on the printer status:
a. If the printer is Offline, right-click the printer, and click Use Printer Online.
b. If the printer is Paused, right-click the printer, and click Resume Printing.
4.Try using the printer over the network.
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the printer, and then click Print Queue.
3.If Jobs Stopped appears in the dialog box, click Start Jobs.
Cause:The computer was not communicating with the printer.
If this did not solve the issue, try the next solution.
Solution 10: Restart the printer
Solution:
1.Turn off the printer. For more information, see 
Turn off the printer.
2.Unplug the power cord. Plug the power cord back in, and then press the Power
button to turn on the printer.
Cause:The printer experienced an error.
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							The printer prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Restart the printer
•
Solution 2: Print a previously saved version of the document
Solution 1: Restart the printer
Solution:Turn off the printer and your computer for 60 seconds, then turn them
both on and try printing again. For more information, see 
Turn off the printer.
Cause:There was no available memory in the printer.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution:Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Cause:The document was corrupt.
Page order
Try the following solution to resolve the issue.
•
The pages in my document came out in the wrong order
The pages in my document came out in the wrong order
Solution:Print the document in reverse order. When the document finishes
printing, the pages are in correct order.
Cause:The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the printer, the first page is print-side up
at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins
•
Solution 2: Verify the paper size setting
•
Solution 3: Load the stack of paper correctly
Solution 1: Check the printer margins
Solution:Check the printer margins.
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							Make sure the margin settings for the document do not exceed the printable area of
the printer.
To check your margin settings
1.Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The printer uses the margins you have set in your software application, as long
as they are greater than the minimum margins the printer supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
NOTE:Margins for A3/11x17 pages, the margins on the top and bottom are
larger than Letter-size pages.
Cause:The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Verify the paper size setting
Solution:Verify that you have selected the correct paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause:The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution:Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Load media
Cause:The paper guides were not positioned correctly.
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the margin settings
•
Solution 2: Check the layout of the document
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							•Solution 3: Load the stack of papers correctly
•
Solution 4: Try printing with borders
Solution 1: Check the margin settings
Solution:Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the printer.
To check your margin settings
1.Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The printer uses the margins you have set in your software application, as long
as they are greater than the minimum margins the printer supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Check the layout of the document
Solution:Make sure the layout of the document you are trying to print fits on a paper
size supported by the printer.
To preview the print layout
1.Load the correct paper size into the input tray.
2.Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print Preview.
3.Check the graphics in the document to make sure that the current size fits within
the printable area of the printer.
4.Cancel the print job if the graphics do not fit in the printable area of the page.
TIP:Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
Cause:The size of the document you were printing was larger than the paper
loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution:If the paper is misfeeding, it could cause parts of the document to cut off.
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							Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
Load media
Cause:The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution:Try printing with borders by turning off the borderless option.
For more information, see:
Print borderless documents
Cause:Borderless printing was enabled. By selecting the Borderless option, your
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove any extra pages or lines at the end of the document
•
Solution 2: Load paper in the input tray
•
Solution 3: Check the ink levels
•
Solution 4: Clean the printhead
•
Solution 5: Load paper in the input tray
Solution 1: Remove any extra pages or lines at the end of the document
Solution:Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause:The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:If the printer has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause:The printer picked up two sheets of paper.
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							Solution 3: Check the ink levels
Solution:The ink cartridges may be running low on ink.
Cause:Ink levels are too low.
Solution 4: Clean the printhead
Solution:Complete the printhead cleaning procedure. For more information, see
Clean the printhead. The printhead may need to be cleaned if the printer was turned
off incorrectly.
NOTE:Turn off the printer by pressing the Power button located on the printer.
Wait until the Power light turns off before unplugging the power cord or turning
off a power strip. If you incorrectly turn off the printer, the print carriage might not
return to the correct position causing problems with the ink cartridges and print
quality issues.
Cause:The printhead was clogged.
Solution 5: Load paper in the input tray
Solution:If the printer has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause:The printer picked up two sheets of paper.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Restart the printer
•
Solution 2: Make sure the paper is loaded correctly
•
Solution 3: Check the print settings
•
Solution 4: Clean the rollers
•
Solution 5: Check for a paper jam
•
Solution 6: Service the printer
Solution 1: Restart the printer
Solution:Turn off the printer, and then unplug the power cord. Plug the power cord
back in, and then press the Power button to turn on the printer.
Cause:The printer experienced an error.
If this did not solve the issue, try the next solution.
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