HP Officejet 6500A e All in One E710a User Manual

							To clear the fax log via the printer control panel
1.Touch right arrow 
, and then select Setup.
2.Touch Tools.
3.Touch down arrow 
, and then select Clear Fax Log.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur.
Details include the fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
1.Touch right arrow 
, and then select Setup.
2.Touch Fax Setup, touch down arrow 
, and then select Fax Reports.
3.Touch Last Transaction.
Print a Caller ID Report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History Report
1.Touch right arrow 
, and then select Setup.
2.Touch Fax Setup, touch down arrow 
, and then select Fax Reports.
3.Touch down arrow 
, and then select Caller ID Report.
View the Call History
Use the following procedure to view a history of all the calls placed from the printer.
NOTE:The call history cannot be printed. You can only view it from the printer’s
control panel display.
To view the Call History
1.Touch right arrow 
, and then select Fax.
2.
Touch 
 (Call History).
Use reports 67
 
						

							6Web
The printer offers innovative, Web-enabled solutions that can help you quickly access
the Internet, obtain documents, and print them faster and with less hassle—and all
without using a computer. In addition, you can use a Web service (Marketsplash by
HP) to create and print professional-quality marketing materials.
NOTE:To use these Web features, the printer must be connected to the Internet
(either using an Ethernet cable or wireless connection). You cannot use these Web
features if the printer is connected using a USB cable.
NOTE:In addition to these solutions, you can send print jobs to the printer
remotely from mobile devices. With this service, called HP ePrint, you can print
from email connected mobile phones, netbooks, or other mobile devices—
anywhere, anytime. For more information, see 
HP ePrint.
This section contains the following topics:
•
HP Apps
•
Marketsplash by HP
HP Apps
HP Apps provide a quick and easy way to access, store, and print business information
without a computer. Using HP Apps, you can gain access to content stored on the
Web, such as business forms, news, archiving, and more—right from the printer’s
control-panel display.
To use HP Apps , the printer needs to be connected to the Internet (either using an
Ethernet cable or wireless connection). Follow the instructions on the printer’s control
panel to enable and set up this service.
New Apps are periodically added, and you can select and download to the printer’s
control panel for use.
For more information, visit 
www.hp.com/go/ePrintCenter.
NOTE:For a list of system requirements for this Web site, see HP Web site
specifications.
68 Web
 
						

							Marketsplash by HP
Grow your business using online HP tools and services to create and print professional
marketing materials. With Marketsplash, you can do the following:
• Quickly and easily create amazing, professional-quality brochures, flyers, business
cards, and more. Choose from thousands of customizable templates created by
award-winning business graphic designers.
• A variety of print options allow you to get exactly what you need, when you need it.
For immediate, high-quality results, print on your printer. Other options are
available online from HP and our partners. Achieve the professional quality you
expect, while minimizing printing costs.
• Keep all of your marketing materials organized and readily accessible in your
Marketsplash account, available from any computer and directly from the printer’s
control-panel display (on select models only).
To get started, select Marketsplash by HP in the HP printer software that came with
your printer. Or for more information, visit 
marketsplash.com.
NOTE:For a list of system requirements for this Web site, see HP Web site
specifications.
NOTE:Not all Marketsplash tools and services are available in all countries,
regions and languages. Visit marketsplash.com for the most current information.
Marketsplash by HP 69
 
						

							7 Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
TIP:If you have problems scanning documents, see Print quality troubleshooting
This section contains the following topics:
•
Information on ink cartridges and the printhead
•
Check the estimated ink levels
•
Replace the ink cartridges
•
Store printing supplies
•
Usage information collection
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge
available to install before removing the old cartridge.
CAUTION:Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the
ink cartridge.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Store ink cartridges in the same orientation packages hang on store shelves or, if
out of box, with label facing down.
• Be sure to turn off the printer properly. For more information, see 
Turn off the
printer.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until print quality becomes unacceptable,
but a significant decrease in print quality may be the result of one or more depleted
cartridges. It could also be caused by a clogged printhead. Possible solutions
include checking the estimated ink levels remaining in the cartridges, and cleaning
the printhead. Cleaning the printhead uses some ink.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of
the cartridges.
70 Work with ink cartridges
 
						

							• Handle ink cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the
printer or other damage from occurring to the printer:
◦Make sure you turn off the printer by pressing Power. The printhead assembly
should be parked on the right side of the printer, in the service station. For more
information, see 
Turn off the printer.
◦Make sure you leave the ink cartridges and printhead installed.
◦The printer must be transported sitting flat; it should not be placed on its side,
back, front, or top.
Related topics
•
Check the estimated ink levels
•
Printhead maintenance
Check the estimated ink levels
You can check the estimated ink levels from the printer software or the embedded Web
server. For information about using these tools, see 
Printer management tools. You
can also print the Printer Status page to view this information (see 
Understand the
Printer Status Report).
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE:If you have installed a refilled or remanufactured cartridge, or a cartridge
that has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE:Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the printer and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see 
www.hp.com/go/inkusage.
Replace the ink cartridges
NOTE:For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see Order printing
supplies online.
Replace the ink cartridges 71
 
						

							NOTE:At this time, some portions of the HP Web site are available in English
only.
CAUTION:Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the ink
cartridge.
Use these steps to replace the ink cartridges.
To replace the ink cartridges
1.Make sure the printer is turned on.
2.Open the print-carriage access door.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Press the tab on the front of the ink cartridge to release it, and then remove it from
the slot.
4.Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove the plastic wrap from the ink cartridge.
NOTE:Make sure you remove the plastic wrap from the ink cartridge before
installing it in the printer, or printing fails.
Chapter 7
72 Work with ink cartridges
 
						

							5.Twist the orange cap to snap it off.
NOTE:Make sure the plastic tab is entirely removed and that the label is
slightly torn, revealing the vent channel.
6.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION:Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can result in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order to correctly install the ink
cartridges.
Replace the ink cartridges 73
 
						

							Make sure that you insert the ink cartridge into the slot that has the same shaped
icon and color as the one you are installing.
7.Repeat steps 3 through 6 for each ink cartridge you are replacing.
8.Close the print-carriage access door.
Related topics
Order printing supplies online
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more
information, see 
Turn off the printer.
Usage information collection
The HP cartridges used with this printer contain a memory chip that assists in the
operation of the printer.
In addition, this memory chip collects a limited set of information about the usage of the
printer, which might include the following: the date when the cartridge was first
installed, the date when the cartridge was last used, the number of pages printed using
the cartridge, the page coverage, the printing modes used, any printing errors that
might have occurred, and the printer model. This information helps HP design future
printers to meet our customers printing needs.
The data collected from the cartridge memory chip does not contain information that
can be used to identify a customer or user of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HPs free
return and recycling program (HP Planet Partners: 
www.hp.com/recycle). The memory
chips from this sampling are read and studied in order to improve future HP printers.
HP partners who assist in recycling this cartridge might have access to this data, as
well.
Any third party possessing the cartridge might have access to the anonymous
information on the memory chip. If you prefer to not allow access to this information,
you can render the chip inoperable. However, after you render the memory chip
inoperable, the cartridge cannot be used in an HP printer.
Chapter 7
74 Work with ink cartridges
 
						

							If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chips ability to collect the printers
usage information:
To turn off usage information collection
1.On the printer control panel, touch Setup.
2.Select Preferences, and then select Cartridge Chip Information.
3.Touch OK to turn off usage information collection.
NOTE:If you turn off the memory chips ability to collect the printers usage
information, you can still continue to use the cartridge in the HP printer.
Usage information collection 75
 
						

							8 Solve a problem
The information in this section suggests solutions to common problems. If your printer
is not operating correctly and those suggestions did not solve your problem, try using
one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve problems using HP Web sites and services
•
Solve photo (memory card) problems
•
Solve wired (Ethernet) network problems
•
Solve wireless problems (some models only)
•
Configure your firewall to work with printers
•
Solve printer management problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report
•
Understand the network configuration page
•
Clear jams
HP support
If you have a problem, follow these steps
1.Check the documentation that came with the printer.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date printer
information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the HP printer
For more information, see 
Obtain electronic support.
3.Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see 
HP support by phone.
76 Solve a problem