HP Officejet 6500A e All in One E710a User Manual

							If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution:Unplug the power cable if it is not already unplugged. Check to see if
the print carriage moves freely from one side of the printer to the other. Do not try
to force it to move if it is hung up on something.
CAUTION:Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move damages the printer.
Cause:The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the printer to your computer
Solution:Check the connection from the printer to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the printer. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected, turn the printer off and then on again. If the printer is
connected to the computer through a wired network, make sure that the respective
connections are active and the printer is turned on.
If the connections are secure, and nothing has printed several minutes after you
sent a print job to the printer, check the status of the printer.
To check the printer’s status, complete the following steps:
Windows
1.On the computer desktop, click Start, select Settings, and then click Printers
or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers on your computer are not being displayed in Details view, click
the View menu, and then click Details.
3.Do one of the following, depending on the printer status:
a. If the printer is Offline, right-click the printer, and click Use Printer Online.
b. If the printer is Paused, right-click the printer, and click Resume Printing.
4.Try using the printer over the network.
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the printer, and then click Print Queue.
3.If Jobs Stopped appears in the dialog box, click Start Jobs.
Cause:The computer was not communicating with the printer.
If this did not solve the issue, try the next solution.
Print troubleshooting 87
 
						

							Solution 10: Restart the printer
Solution:
1.Turn off the printer. For more information, see 
Turn off the printer.
2.Unplug the power cord. Plug the power cord back in, and then press the Power
button to turn on the printer.
Cause:The printer experienced an error.
The printer prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Restart the printer
•
Solution 2: Print a previously saved version of the document
Solution 1: Restart the printer
Solution:Turn off the printer and your computer for 60 seconds, then turn them
both on and try printing again. For more information, see 
Turn off the printer.
Cause:There was no available memory in the printer.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution:Try printing another document from the same software application. If
this works, then try printing a previously saved version of the document that is not
corrupt.
Cause:The document was corrupt.
Page order
Try the following solution to resolve the issue.
•
The pages in my document came out in the wrong order
The pages in my document came out in the wrong order
Solution:Print the document in reverse order. When the document finishes
printing, the pages are in correct order.
Cause:The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the printer, the first page is print-side
up at the bottom of the stack.
Chapter 8
88 Solve a problem
 
						

							The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins
•
Solution 2: Verify the paper size setting
•
Solution 3: Load the stack of paper correctly
Solution 1: Check the printer margins
Solution:Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the printer.
To check your margin settings
1.Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print
Preview.
2.Check the margins.
The printer uses the margins you have set in your software application, as long
as they are greater than the minimum margins the printer supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the
margins in your software application.
Cause:The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Verify the paper size setting
Solution:Verify that you have selected the correct paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause:The paper size setting might not have been set correctly for the project
you were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution:Remove the stack of paper from the input tray, reload the paper, and
then slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Load media
Cause:The paper guides were not positioned correctly.
Print troubleshooting 89
 
						

							Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Check the margin settings
•
Solution 2: Check the layout of the document
•
Solution 3: Load the stack of papers correctly
•
Solution 4: Try printing with borders
Solution 1: Check the margin settings
Solution:Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the printer.
To check your margin settings
1.Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print
Preview.
2.Check the margins.
The printer uses the margins you have set in your software application, as long
as they are greater than the minimum margins the printer supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the
margins in your software application.
Cause:The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Check the layout of the document
Solution:Make sure the layout of the document you are trying to print fits on a
paper size supported by the printer.
To preview the print layout
1.Load the correct paper size into the input tray.
2.Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print
Preview.
3.Check the graphics in the document to make sure that the current size fits
within the printable area of the printer.
4.Cancel the print job if the graphics do not fit in the printable area of the page.
TIP:Some software applications allow you to scale the document to fit the
paper size currently selected. Additionally, you can scale the size of a
document from the print Properties dialog box.
Chapter 8
90 Solve a problem
 
						

							Cause:The size of the document you were printing was larger than the paper
loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution:If the paper is misfeeding, it could cause parts of the document to cut
off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
Load media
Cause:The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution:Try printing with borders by turning off the borderless option.
For more information, see:
Print borderless documents
Cause:Borderless printing was enabled. By selecting the Borderless option,
your printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Remove any extra pages or lines at the end of the document
•
Solution 2: Load paper in the input tray
•
Solution 3: Check the ink levels
•
Solution 4: Clean the printhead
•
Solution 5: Load paper in the input tray
Solution 1: Remove any extra pages or lines at the end of the document
Solution:Open the document file in your software application and remove any
extra pages or lines at the end of the document.
Cause:The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Print troubleshooting 91
 
						

							Solution 2: Load paper in the input tray
Solution:If the printer has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause:The printer picked up two sheets of paper.
Solution 3: Check the ink levels
Solution:The ink cartridges may be running low on ink.
Cause:Ink levels are too low.
Solution 4: Clean the printhead
Solution:Complete the printhead cleaning procedure. For more information, see
Clean the printhead. The printhead may need to be cleaned if the printer was
turned off incorrectly.
NOTE:Turn off the printer by pressing the Power button located on the
printer. Wait until the Power light turns off before unplugging the power cord or
turning off a power strip. If you incorrectly turn off the printer, the print carriage
might not return to the correct position causing problems with the ink cartridges
and print quality issues.
Cause:The printhead was clogged.
Solution 5: Load paper in the input tray
Solution:If the printer has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause:The printer picked up two sheets of paper.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Restart the printer
•
Solution 2: Make sure the paper is loaded correctly
•
Solution 3: Check the print settings
•
Solution 4: Clean the rollers
Chapter 8
92 Solve a problem
 
						

							•Solution 5: Check for a paper jam
•
Solution 6: Service the printer
Solution 1: Restart the printer
Solution:Turn off the printer, and then unplug the power cord. Plug the power
cord back in, and then press the Power button to turn on the printer.
Cause:The printer experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution:Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause:The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution:Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded
in the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause:The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Print troubleshooting 93
 
						

							Solution 4: Clean the rollers
Solution:Clean the rollers.
Make sure you have the following materials available:
• A lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that
can damage the ink cartridges).
Cause:The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution:Check for paper debris in the front of the printer. Remove any debris
you find.
CAUTION:Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through the
rear access panel.
Cause:Paper debris may be present, but not detected by the sensor.
Solution 6: Service the printer
Solution:If you have completed all of the steps provided in the previous
solutions, contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:Your printer needs servicing.
Chapter 8
94 Solve a problem
 
						

							Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
•
Ink is not filling the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless
print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
Poor black text
•
The printer prints slowly
•
Printhead maintenance
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look wrong
For example, green was replaced with blue in your printout.
• Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each
other.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the paper loaded in the input tray
•
Solution 3: Check the paper type
•
Solution 4: Check the ink levels
•
Solution 5: Check the print settings
•
Solution 6: Align the printhead
•
Solution 7: Clean the printhead
•
Solution 8: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges
Solution:Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink
cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
Print quality troubleshooting 95
 
						

							NOTE:HP cannot guarantee the quality or reliability of non-HP supplies.
Printer service or repairs required as a result of using a non-HP supply are not
covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray
Solution:Make sure the paper is loaded correctly and that it is not wrinkled or
too thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing
envelope.
For more information, see:
Load media
Cause:The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution:HP recommends that you use HP papers or any other paper type that
is appropriate for the printer.
Always make sure the paper you are printing on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
NOTE:For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
Select print media
Cause:The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Chapter 8
96 Solve a problem