HP Officejet 6500A e All in One E710a User Manual

							•Incompletely filled text or graphics
Try adjusting the contrast and copy-quality settings.
•Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see 
Change copy settings.
•Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see 
Change copy settings.
The printer prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see 
Printer management tools and Check the estimated ink
levels.
HP cannot guarantee the quality of non-HP ink cartridges.
Paper mismatch
Check the settings
Verify that the loaded media size and type matches the control panel settings.
Solve scan problems
If the following topics do not help, see HP support for information about HP support.
NOTE:If you are starting the scan from a computer, see the software Help for
troubleshooting information.
•Scanner did nothing
•
Scan takes too long
•
Part of the document did not scan or text is missing
•
Text cannot be edited
•
Error messages appear
•
Scanned image quality is poor
•
Scan defects are apparent
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							Scanner did nothing
•Check the original
Make sure that the original is placed on the scanner glass correctly. For more
information, see 
Load an original on the scanner glass.
•Check the printer
The printer might be coming out of PowerSave mode after a period of inactivity,
which delays processing a short while. Wait until the printer displays the Home
screen.
•Check the HP software
Make sure the HP software provided with the printer is correctly installed.
Scan takes too long
•Check the settings
◦If you set the resolution too high, the scan job takes longer and results in larger
files. To obtain good results when scanning or copying, do not use a resolution
that is higher than needed. You can lower the resolution to scan more quickly.
◦If you acquire an image through TWAIN, you can change the settings so that
the original scans in black and white. See the onscreen Help for the TWAIN
program for information.
•Check the status of the printer
If you sent a print or copy job before you tried to scan, the scan starts if the scanner
is not busy. However, the printing and scanning processes share memory, which
means that the scan might be slower.
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							Part of the document did not scan or text is missing
•Check the original
◦Make sure that you loaded the original correctly. For more information, see
Load an original on the scanner glass.
◦If you are copying a borderless original, load the original on the scanner glass,
not the ADF. For more information, see 
Load an original on the scanner glass.
◦Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image after you scan the original.
•Check the settings
◦Make sure that the input media size is large enough for the original that you are
scanning.
◦If you are using the HP software provided with the printer, the default settings in
the HP software might be set to automatically perform a specific task other than
the one that you are attempting. See the onscreen Help for the HP software for
instructions about changing the properties.
◦If you have selected a picture scanning option, the HP software automatically
crops the image. However, if you want to scan the entire page, complete the
following steps:
Windows: From the HP software, click Scanner Actions, click Scan
Properties, and then select Scan the entire glass.
Mac OS X: From the HP software, click Scan, select the Pictures scan profile,
click Profile Settings, and then clear the Crop check box.
Text cannot be edited
•Check the settings
◦When you scan the original, make sure that you select a document type that
creates editable text. If text is classified as a graphic, it is not converted to text.
◦If you are using a separate OCR (optical character recognition) program, the
OCR program might be linked to a word-processing program that does not
perform OCR tasks. For more information, see the documentation provided with
the OCR program.
◦Make sure you have selected an OCR language that corresponds to the
language used for the document you are scanning. For more information, see
the documentation provided with the OCR program.
•Check the originals
◦When scanning documents as editable text from the ADF, the original must be
loaded into the ADF with the top forward and face up. When scanning from the
scanner glass, the original must be loaded with the top facing the right edge of
the scanner glass. Also, make sure the document is not skewed. For more
information, see 
Load an original on the scanner glass or Load an original in
the automatic document feeder (ADF).
◦The software might not recognize text that is tightly spaced. For example, if the
text that the software converts has missing or combined characters, rn might
appear as m.
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							◦The accuracy of the software depends on the image quality, text size, and
structure of the original and the quality of the scan itself. Make sure that your
original has good image quality.
◦Colored backgrounds can cause images in the foreground to blend too much.
Error messages appear
Unable to activate TWAIN source or An error occurred while acquiring the
image
◦If you are acquiring an image from another device, such as a digital camera or
another scanner, make sure that the other device is TWAIN-compliant. Devices
that are not TWAIN-compliant do not work with the HP software.
◦Make sure that you have connected the USB cable to the correct port on the back
of your computer.
◦Verify that the correct TWAIN source is selected. In the software, check the TWAIN
source by selecting Select Scanner on the File menu.
Scanned image quality is poor 
The original is a second-generation photo or picture
Reprinted photographs, such as those in newspapers or magazines, are printed by
using tiny dots of ink that make an interpretation of the original photograph, which
degrades the quality. Often, the ink dots form unwanted patterns that can be detected
when the image is scanned or printed or when the image appears on a screen. If the
following suggestions do not solve the problem, you might need to use a better-quality
version of the original.
◦To eliminate the patterns, try reducing the size of the image after scanning.
◦Print the scanned image to see if the quality is better.
◦Make sure that the resolution and color settings are correct for the type of scan job.
Text or images on the back of a two-sided original appear in the scan
Two-sided originals can bleed text or images from the back side to the scan if the
originals are printed on media that is too thin or too transparent.
The scanned image is skewed (crooked)
The original might have been placed incorrectly. Be sure to use the media guides when
you place the original on the scanner glass. For more information, see 
Load an original
on the scanner glass.
The image quality is better when printed
The image that appears on the screen is not always an accurate representation of the
quality of the scan.
◦Try adjusting your computer monitor settings to use more colors (or levels of gray).
On Windows computers, you typically make this adjustment by opening Display on
the Windows control panel.
◦Try adjusting the resolution and color settings.
The scanned image shows blots, lines, vertical white stripes, or other defects
◦If the scanner glass is dirty, the image produced does not have optimum clarity.
See 
Maintain the printer for cleaning instructions.
◦The defects might be on the original and not a result of the scanning process.
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							Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
Take steps to improve the scan quality
◦Use high-quality originals.
◦Place the media correctly. If the media is placed incorrectly on the scanner glass, it
might skew, which causes unclear images. For more information, see 
Load an
original on the scanner glass.
◦Adjust the software settings according to how you plan to use the scanned page.
◦Use or make a carrier sheet to protect your originals.
◦Clean the scanner glass. See 
Clean the scanner glass for more information.
Scan defects are apparent
•Blank pages
Make sure that the original document is placed correctly. Place the original
document face down on the flatbed scanner with the top-left corner of the
document located in the lower-right corner of the scanner glass.
•Too light or dark
◦Try adjusting the settings. Be sure to use the correct resolution and color
settings.
◦The original image might be very light or dark or might be printed on colored
paper.
•Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass. Try cleaning the scanner glass. See 
Maintain the printer for more
information.
•Black dots or streaks
◦Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the lid backing might be
dirty. Try cleaning the scanner glass and lid backing. See 
Maintain the printer
for more information. If cleaning does not correct the problem, the scanner
glass or lid backing might need to be replaced.
◦The defects might be on the original and not a result of the scanning process.
•Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are
correct.
•Size is reduced
The HP software settings might be set to reduce the scanned image. See the HP
software Help for more information about changing the settings.
Solve fax problems
This section contains fax setup troubleshooting information for the printer. If the printer
is not set up correctly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
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							If you are having faxing problems, you can print a fax test report to check the status of
the printer. The test will fail if the printer is not set up correctly for faxing. Perform this
test after you have completed setting up the printer for faxing. For more information,
see 
Test fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, see 
The fax test failed.
•
The fax test failed
•
The display always shows Phone Off Hook
•
The printer is having problems sending and receiving faxes
•
The printer is having problems sending a manual fax
•
The printer cannot receive faxes, but can send faxes
•
The printer cannot send faxes, but can receive faxes
•
Fax tones are recorded on my answering machine
•
The phone cord that came with my printer is not long enough
•
Color faxes do not print
•
The computer cannot receive faxes (Fax to PC and Fax to Mac)
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the
error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
This section contains the following topics:
•
The Fax Hardware Test failed
•
The Fax Connected to Active Telephone Wall Jack test failed
•
The Phone Cord Connected to Correct Port on Fax test failed
•
The Using Correct Type of Phone Cord with Fax test failed
•
The Dial Tone Detection test failed
•
The Fax Line Condition test failed
The Fax Hardware Test failed
Solution:
• Turn off the printer by using the Power button located on the printer control
panel and then unplug the power cord from the back of the printer. After a few
seconds, plug the power cord in again, and then turn the power on. Run the
test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
• If you are running the test from the Fax Setup Wizard (Windows) or HP Setup
Assistant (Mac OS X), make sure the printer is not busy completing another
task, such as receiving a fax or making a copy. Check the display for a
message indicating that the printer is busy. If it is busy, wait until it is finished
and in the idle state before running the test.
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							• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes
and the printer is ready for faxing. If the Fax Hardware Test continues to fail and
you experience problems faxing, contact HP support. Go to 
www.hp.com/support. If
prompted, select your country/region, and then click Contact HP for information on
calling for technical support.
The Fax Connected to Active Telephone Wall Jack test failed
Solution:
• Check the connection between the telephone wall jack and the printer to make
sure the phone cord is secure.
• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the printer, run the fax test again.
• Make sure you have correctly connected the printer to the telephone wall jack.
Using the phone cord supplied in the box with the printer, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the printer. For more information on setting up the printer for
faxing, see 
Additional fax setup.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the printer and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes
and the printer is ready for faxing.
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							The Phone Cord Connected to Correct Port on Fax test failed
Solution:Plug the phone cord into the correct port.
1.Using the phone cord supplied in the box with the printer, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the printer.
NOTE:If you use the 2-EXT port to connect to the telephone wall jack, you
cannot send or receive faxes. The 2-EXT port should only be used to
connect other equipment, such as an answering machine.
Figure 8-1 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE
port
2.After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the printer is ready for faxing.
3.Try to send or receive a test fax.
• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the telephone wall jack.
The Using Correct Type of Phone Cord with Fax test failed
Solution:
• Make sure you used the phone cord supplied in the box with the printer to
connect to the telephone wall jack. One end of the phone cord should be
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							connected to the port labeled 1-LINE on the back of the printer, and the other
end to your telephone wall jack.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE
port
If the phone cord that came with the printer is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You also need another phone cord, which
can be a standard phone cord that you might already have in your home or
office.
• Check the connection between the telephone wall jack and the printer to make
sure the phone cord is secure.
• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the telephone wall jack.
The Dial Tone Detection test failed
Solution:
• Other equipment, which uses the same phone line as the printer, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again. If the
Dial Tone Detection Test passes without the other equipment, then one or
more pieces of the equipment is causing problems; try adding them back one at
a time and rerunning the test each time, until you identify which piece of
equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the printer and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
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							• Make sure you have correctly connected the printer to the telephone wall jack.
Using the phone cord supplied in the box with the printer, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the printer.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX
systems, this might cause the test to fail. This does not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
• Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
• Make sure you connect the printer to an analog phone line or you cannot send
or receive faxes. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal sounding
dial tone, it might be a phone line set up for digital phones. Connect the printer
to an analog phone line and try sending or receiving a fax.
• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the printer, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes
and the printer is ready for faxing. If the Dial Tone Detection test continues to fail,
contact your telephone company and have them check the phone line.
The Fax Line Condition test failed
Solution:
• Make sure you connect the printer to an analog phone line or you cannot send
or receive faxes. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal sounding
dial tone, it might be a phone line set up for digital phones. Connect the printer
to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the printer to make
sure the phone cord is secure.
• Make sure you have correctly connected the printer to the telephone wall jack.
Using the phone cord supplied in the box with the printer, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the printer.
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136 Solve a problem