HP Officejet 6500A e All in One E710a User Manual

							Solve network problems
General network troubleshooting
• If you are unable to install the HP software, verify that:
◦All cable connections to the computer and the printer are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Windows.
◦Make sure the printer is installed on the same subnet as the computers that use
the printer.
◦If the installation program cannot discover the printer, print the network
configuration page and enter the IP address manually in the installation
program. For more information, see 
Understand the network configuration
page.
• If you are using a computer running Windows, make sure that the network ports
created in the printer driver match the printer IP address:
◦Print the printer’s network configuration page.
◦Click Start, then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦Right-click the printer icon, click Properties, and then click the Ports tab.
◦Select the TCP/IP port for the printer, and then click Configure Port.
◦Compare the IP address listed in the dialog box and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
◦Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Network light on the printer control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the printer with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the printers network settings
1.Touch Network, touch Restore Network Defaults, and then select Yes. A
message appears stating that the network defaults have been restored.
2.Touch Reports, and then select Print Network Configuration Page to print the
network configuration page and verify that the network settings have been reset.
Troubleshoot installation issues 157
 
						

							Understand the Printer Status Report
Use the Printer Status Report to:
• View current printer information and ink cartridge status
• Help troubleshoot problems
The Printer Status Report also contains a log of recent events.
If you need to call HP, it is often useful to print the Printer Status Report before calling.
Printer Status Report
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							1. Printer Information: Shows printer information (such as the printer name, model
number, serial number, and firmware version number), as well as usage
information. printed from the tray.
2. Ink Delivery System Information: Shows information about the ink cartridges,
such as the estimated ink levels.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
3. Additional Assistance: Provides information about available methods for finding
more information about the printer, as well as information about diagnosing
problems.
To print the Printer Status Report
▲Touch Setup, select Reports, select Printer Status Report.
Understand the network configuration page
If the printer is connected to a network, you can print a network configuration page to
view the network settings for the printer. You can use the network configuration page to
help troubleshoot network connectivity problems. If you need to call HP, it is often
useful to print this page before calling.
Understand the network configuration page 159
 
						

							1. General Information: Shows information about the current status and active
connection type of the network, and other information, such as the URL of the
embedded Web server.
2. 802.3 Wired: Shows information about the active wired network connection, such
as the IP address, subnet mask, default gateway, as well as the hardware address
of the printer.
3. 802.11 Wireless (some models): Shows information about your wireless network
connection, such as the hostname, IP address, subnet mask, default gateway, and
server.
4. Miscellaneous: Shows information about more advanced network settings.
•Port 9100: The printer supports raw IP printing through TCP Port 9100. This
HP-proprietary TCP/IP port on the printer is the default port for printing. It is
accessed by HP software (for example, the HP Standard Port).
•LPD: Line Printer Daemon (LPD) refers to the protocol and programs
associated with line-printer spooling services that may be installed on various
TCP/IP systems.
NOTE:The LPD functionality can be used with any host implementation of
LPD that complies with the RFC 1179 document. The process for
configuring printer spoolers, however, might differ. See your system
documentation for information about configuring these systems.
•Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name
System) are typically used on small networks for IP address and name
resolution (through UDP port 5353), where a conventional DNS server is not
used.
•SLP: Service Location Protocol (SLP) is an Internet standard network protocol
that provides a framework to allow networking applications to discover the
existence, location, and configuration of networked services in enterprise
networks. This protocol simplifies discovery and use of network resources such
as printers, Web servers, fax machines, video cameras, files systems, backup
devices (tape drives), databases, directories, mail servers, calendars.
•Microsoft Web Services: Enable or disable the Microsoft Web Services
Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for
Devices (WSD) Print services supported on the printer. Disable unused print
services to prevent access through those services.
NOTE:For more information about WS Discovery and WSD Print, visit
www.microsoft.com.
•SNMP: SNMP (Simple Network Management Protocol) is used by network
management applications for device management. The printer supports
SNMPv1 protocol on IP networks.
•WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on
your network, the printer automatically obtains its IP address from that server
and registers its name with any RFC 1001 and 1002-compliant dynamic name
services as long as a WINS server IP address has been specified.
5. Connected PC(s): Lists the computers connected to this printer, as well as the last
time these computers accessed the printer.
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							To print the network configuration page from the printer control panel
From the Home screen, touch right arrow 
, and then select Setup. Touch Reports,
and then select Network Configuration Page.
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies to
reduce jams.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Media specifications.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the printer is clean. For more information, see 
Maintain the printer.
• Make sure that the trays are loaded correctly and are not too full. For more
information, see 
Load media.
This section contains the following topics:
•
Clear paper jams
•
Avoid paper jams
Clear paper jams
If the paper was loaded in the main tray, you might need to clear the paper jam from
the rear door.
Paper can also jam in the automatic document feeder (ADF). Several common actions
can cause paper to jam the ADF:
• Placing too much paper in the ADF tray. For information on the maximum number
of sheets allowed in the ADF, see 
Load an original on the scanner glass.
• Using paper that is too thick or too thin for the printer.
• Trying to add paper to the ADF tray while the printer is feeding pages.
To clear a jam
Use these steps to clear a paper jam.
1.Grasp the right end of the duplexer and slide to the left, and then pull the duplexer
towards you.
- Or -
Clear jams 161
 
						

							Push the left end of the rear access panel and slide to the right, and then pull the
duplexer towards you.
212
1
CAUTION:Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through the
duplexer.
2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the printer. If you do not remove all the pieces of paper from the printer, more
paper jams are likely to occur.
3.Replace the duplexer or the rear access panel. Gently push the door forward until it
snaps into place.
4.Touch OK to continue the current job.
To clear a paper jam in the automatic document feeder (ADF)
1.Lift the cover of the ADF.
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							2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the printer. If you do not remove all the pieces of paper from the printer, more
paper jams are likely to occur.
3.Close the cover of the ADF.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
• Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make
sure the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the printer. For more information, see
Media specifications.
NOTE:Humidity may cause paper to curl and hence paper jam.
Clear jams 163
 
						

							A Technical information
This section contains the following topics:
•
Warranty information
•
Printer specifications
•
Regulatory information
•
Environmental product stewardship program
•
Third-party licenses
Warranty information
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Ink cartridge warranty information
164 Technical information
 
						

							Hewlett-Packard limited warranty statement
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects 
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not 
warrant that the operation of any product will be interrupted or error free.
    3.  HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover 
any other problems, including those that arise as a result of:
      a.  Improper maintenance or modification;
      b.  Software, media, parts, or supplies not provided or supported by HP;
      c.  Operation outside the product's specifications;
      d.  Unauthorized modification or misuse.
    4.  For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the 
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of 
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to 
service the printer for the particular failure or damage.
    5.  If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's 
warranty, HP shall either repair or replace the product, at HP's option.
    6.  If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, 
within a reasonable time after being notified of the defect, refund the purchase price for the product.
    7.  HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
    8.  Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the 
product being replaced.
    9.  HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
  10.  HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts 
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in 
countries where the product is distributed by HP or by an authorized importer.
B.  Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY 
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR 
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C.  Limitations of liability
    1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and 
exclusive remedies.
    2.  TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN 
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON 
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES.
D.  Local law
    1.  This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary 
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in 
the world.
    2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed 
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty 
Statement may not apply to the customer. For example, some states in the United States, as well as some governments 
outside the United States (including provinces in Canada), may:
      a.  Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer 
(e.g., the United Kingdom);
      b.  Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
      c.  Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer 
cannot disclaim, or allow limitations on the duration of implied warranties.
    3.  THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT 
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS 
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your 
country. 
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not 
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2  
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN 
Malta: Hewlett Packard International Trade BV, Branch 48, Sqaq Nru 2, Triq ix-Xatt, Pieta MSD08, Malta
South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa HP product  Duration of limited warranty
Software Media  90 days
Printer  1 year
Print or Ink cartridges   Until the HP ink is depleted or the “end of warranty” date printed 
 on the cartridge has been reached, whichever occurs first. This 
warranty does not cover HP ink products that have been refilled, 
remanufactured, refurbished, misused, or tampered with.
Printheads (only applies to products with customer  1 year 
replaceable printheads)
Accessories  1 year unless otherwise stated
Warranty information 165
 
						

							Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may
be found on the product as indicated:
Appendix A
166 Technical information