HP Officejet 6500A e All in One E710a User Manual

							Guidelines for reducing interference on a wireless network
The following tips will help reduce the chances for interference in a wireless network:
• Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones, as these objects can
disrupt radio signals.
• Keep the wireless devices away from large masonry structures and other building structures
as these objects can absorb radio waves and lower signal strength.
• For an infrastructure network, position the WAP in a central location in line of sight with the
wireless devices on the network.
• Keep all wireless devices on the network within range of one another.
Uninstall and reinstall the HP software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the HP software installation screen, you might need to uninstall and then reinstall the
HP software that came with the printer. Do not simply delete the printer application files from your
computer. Make sure to remove them correctly using the uninstall utility provided when you
installed the HP software.
To uninstall from a Windows computer, method 1
1.Disconnect the printer from your computer. Do not connect it to your computer until after you
have reinstalled the HP software.
2.On the computer desktop, click Start, select Programs or All Programs, click HP, click the
printer name, and then click Uninstall.
3.Follow the onscreen instructions.
4.If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work correctly if the files are deleted.
5.Restart your computer.
6.To reinstall the HP software, insert the HP software CD into your computers CD drive, and
follow the onscreen instructions.
7.Connect the printer when the HP software prompts you to connect it to the computer.
8.Press the Power button to turn the printer on.
After connecting and turning on the printer, you might have to wait several minutes for all of
the Plug and Play events to complete.
9.Follow the onscreen instructions.
To uninstall from a Windows computer, method 2
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.On the computer desktop, click Start, select Settings, click Control Panel, and then click
Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
2.Select the printer name, and then click Change/Remove or Uninstall/Change.
Follow the onscreen instructions.
3.Disconnect the printer from your computer.
4.Restart your computer.
NOTE:It is important that you disconnect the printer before restarting your computer.
Do not connect the printer to your computer until after you have reinstalled the HP
software.
Uninstall and reinstall the HP software 227
 
						

							5.Insert the HP software CD into your computers CD drive and then start the Setup program.
6.Follow the onscreen instructions.
To uninstall from a Macintosh computer, method 1
1.Open the HP Utility. For instructions, see 
Open HP Utility.
2.Click the Application icon on the toolbar.
3.Double click HP Uninstaller.
Follow the onscreen instructions.
4.After the HP software is uninstalled, restart your computer.
5.To reinstall the HP software, insert the HP software CD into your computers CD drive.
6.On the desktop, open the CD, and then double-click HP Installer.
7.Follow the onscreen instructions.
To uninstall from a Macintosh computer, method 2
1.Open the Finder, select Applications, select HP, and then select your printer model.
2.Double-click HP Uninstaller.
3.Follow the onscreen instructions. Appendix D
228 Network setup
 
						

							E Printer management tools
This section contains the following topics:
•
HP printer software (Windows)
•
HP Utility (Mac OS X)
•
Embedded Web server
HP printer software (Windows)
The HP software provided with the printer provides maintenance information about the printer.
NOTE:The HP printer software can be installed from the HP software CD if the computer
meets the system requirements.
Open the HP software
From the computer desktop, click Start, select Programs or All Programs, select HP, and then
click your HP printer.
HP Utility (Mac OS X)
The HP Utility contains tools to configure print settings, calibrate the printer, order supplies online,
and find Web site support information.
NOTE:On a Macintosh computer, the features available in the HP Utility vary depending on
the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you
receive an ink alert message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace cartridges until print quality becomes
unacceptable.
TIP:When the HP Utility is opened, you can gain access to the Dock menu shortcuts by
selecting and holding the mouse button over the appropriate icon for the HP Utility in the
Dock.
Open HP Utility
To open the HP Utility
▲Click the HP Utility icon in the Dock.
NOTE:If the icon does not appear in the Dock, click the Spotlight icon on the right side
of the menu bar, type HP Utility in the box, and then click the HP Utility entry.
Embedded Web server
When the printer is connected to a network, you can use the embedded Web server to view status
information, change settings, and manage it from your computer.
NOTE:For a list of system requirements for the embedded Web server, see Embedded
Web server specifications.
To view or change some settings, you might need a password.
You can open and use the embedded Web server without being connected to the Internet.
However, some features are not available.
Printer management tools 229
 
						

							This section contains the following topics:
•
About cookies
•
To open the embedded Web server
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when
you are browsing. These files let the EWS recognize your computer the next time you visit. For
example, if you have configured the EWS language, a cookie helps remember which language
you have selected so that the next time you access the EWS, the pages are displayed in that
language. Though some cookies are cleared at the end of each session (such as the cookie that
stores the selected language), others (such as the cookie that stores customer-specific
preferences) are stored on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every
time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can
also use your browser to remove unwanted cookies.
NOTE:Depending on your printer, if you disable cookies, you also disable one or more of
the following features:
• Starting where you left the application (especially useful when using setup wizards)
• Remembering the EWS browser language setting
• Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete
cookies, see the documentation available with your Web browser.
To open the embedded Web server
NOTE:The printer must be on a network and must have an IP address. The IP address and
hostname for the printer are listed on the status report. For more information, see 
Understandthe network configuration page. .
In a supported Web browser on your computer, type the IP address or hostname that has been
assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the Web
browser: http://123.123.123.123.
TIP:After opening the embedded Web server, you can bookmark it so that you can return to
it quickly.
TIP:If you are using Safari on a Macintosh computer, you can also open the EWS by
clicking the open-book toolbar button (located near the top of the browser window), clicking
Bonjour in the Collections list, and then selecting the printer name.
Appendix E
230 Printer management tools
 
						

							F How do I?
•Get started
•
Print
•
Scan
•
Copy
•
Fax
•
Work with ink cartridges
•
Solve a problem
How do I? 231
 
						

							G Errors (Windows)
This list represents some of the errors you might see on your computer screen (Windows) and
how to fix the errors.
•
Fax Memory Full
•
Printer Disconnected
•
Ink Alert
•
Printhead Problem
•
Cartridge Problem
•
Paper Mismatch
•
The cartridge cradle cannot move
•
Paper Jam
•
The printer is out of paper
•
Printer Offline
•
Printer Paused
•
Document failed to print
•
General printer error
•
Door or cover open
•
Previously used ink cartridge installed
Fax Memory Full
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the product
has a problem (such as a paper jam), the product saves incoming faxes to memory until the
problem is resolved. However, the product’s memory might fill up with faxes that have not been
printed yet or transferred to the computer.
To solve this problem, resolve any problems with the product.
For more information, see 
Solve fax problems.
Printer Disconnected
The computer cannot communicate with the printer because one of the following events has
occurred:
• The printer has been turned off.
• The cable connecting the printer - such as a USB cable or a network (Ethernet) cable - has
been disconnected.
• If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
•
Make sure the product is turned on and that the 
 (Power) light is on.
• Make sure the power cord and other cables are working and are firmly connected to the
printer.
• Make sure the power cord is connected firmly to a functioning, alternating current (AC) power
outlet.
• If the product is connected to a network, make sure the network is functioning properly. For
more information, see 
Solve wired (Ethernet) network problems.
• If the product is connected to a wireless network, make sure the wireless network is
functioning properly. For more information, see 
Solve wireless problems (some models only).
232 Errors (Windows)
 
						

							Ink Alert
The ink cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace the ink cartridges until print quality becomes
unacceptable.
For information about replacing ink cartridges, see 
Replace the ink cartridges.
For information about ordering ink cartridges, see 
HP supplies and accessories.
For information about recycling used ink supplies, see 
HP inkjet supplies recycling program.
NOTE:Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage.
Printhead Problem
The printhead identified in the message is missing, not detected, or incorrectly installed in the
printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
•
Solution 1: Turn the printer off and on
•
Solution 2: Clean the electrical contacts
•
Solution 3: Replace the printhead
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Clean the electrical contacts
Clean the electrical contacts on the printhead. For more information, see Advanced printhead
maintenance.
If the problem persists, try the next solution.
Solution 3: Replace the printhead
Replace the printhead. For more information, see HP supplies and accessories.
NOTE:If the printhead is still under warranty, contact HP support for service or replacement.
For more information about the printhead warranty, see 
Ink cartridge warranty information.
If the problem persists after you replace the cartridge, contact HP support. For more information,
see 
HP support.
Cartridge Problem
The ink cartridge identified in the message is missing, damaged, or inserted into the wrong slot in
the printer.
NOTE:If the cartridge is identified in the message as incompatible, see HP supplies andaccessories for information about obtaining cartridges for the printer.
Cartridge Problem 233
 
						

							To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
•
Solution 1: Turn the printer off and on
•
Solution 2: Install the ink cartridges correctly
•
Solution 3: Clean the electrical contacts
•
Solution 4: Replace the ink cartridge
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1.Make sure the printer is turned on.
2.Open the print-carriage access door.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Press the tab on the front of the ink cartridge to release it, and then remove it from the slot.
4.Slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the
slot.
CAUTION:Do not lift the latch handle on the print carriage to install the ink cartridges.
Doing so can result in incorrectly seated ink cartridges and printing problems. The latch
must remain down in order to correctly install the ink cartridges.
5.Close the print-carriage access door and check if the error message has gone away.
If the problem persists, try the next solution.
Solution 3: Clean the electrical contacts
Clean the electrical contacts on the ink cartridge.
1.Open the print-carrriage access door and wait for the print carriage to stop moving.
2.Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
3.Dip a swab, or other soft, lint-free material that will not stick to the cartridges in distilled water,
then squeeze it to remove most of the moisture. The swab should be only slightly damp.
4.Clean the ink cartridge contacts. Do not touch the nozzles.
5.Dry the electrical contracts with a new, clean swab.
6.Reinstall the ink cartridge, and then close the print-carriage access door.
If the problem persists, try the next solution.
Solution 4: Replace the ink cartridge
Replace the indicated ink cartridge. For more information, see HP supplies and accessories.
NOTE:If your cartridge is still under warranty, contact HP support for service or
replacement. For more information about ink cartridge warranty, see Ink cartridge warranty
information. If the problem persists after you replace the cartridge, contact HP support. For
more information, see 
HP support.
Appendix G
234 Errors (Windows)
 
						

							Paper Mismatch
The paper size or type selected in the printer driver does not match the paper loaded in the
printer.
To solve this problem, try one of the following:
• Load the correct paper in the printer, and then press OK. For more information, see 
Load
media
•
Press the 
 (Cancel) button on the product’s control panel, select a different paper size in
the printer driver, and then print the document again.
The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).
To clear the obstruction, press the
 (Power) button to turn off the product, and then check the
product for jams.
For more information, see 
Clear jams.
Paper Jam
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
• Make sure that you have loaded paper that meets specifications and is not wrinkled, folded,
or damaged. For more information, see 
Media specifications.
• Make sure that the printer is clean. For more information, see 
Maintain the printer.
• Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media.
For instructions on clearing jams, as well as more information about how to avoid jams, see 
Clear
jams.
The printer is out of paper
The default tray is empty. Load more paper, and then press OK.
For more information, see 
Load media.
Printer Offline
The printer is currently offline. While offline, the printer cannot be used. To change the printers
status, complete the following steps:
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers listed in the dialog box are not being displayed in Details view, click the View
menu, and then click Details.
3.If the printer is Offline, right-click the printer, and click Use Printer Online.
4.Try using the printer again.
Printer Paused
The printer is currently paused. While paused, new jobs are added to the queue but are not
printed.
Printer Paused 235
 
						

							To change the printer’s status, complete the following steps.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers listed in the dialog box are not being displayed in Details view, click the View
menu, and then click Details.
3.If the printer is Paused, right-click the printer, and click Resume Printing.
4.Try using the printer again.
Document failed to print
The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see 
Solve printing problems.
General printer error
There was a problem with the printer. Usually, you can resolve such problems by completing the
following steps:
1.
Press the 
 (Power) button to turn off the printer.
2.Unplug the power cord, and then plug in the power cord again.
3.
Press the 
 (Power) button to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information about contacting HP support, see 
HP support.
Door or cover open
Before the printer can print documents, all doors and covers must be closed.
TIP:When completely closed, most doors and covers snap into place. If the problem
persists after you’ve securely closed all doors and covers, contact HP support. For more
information, see 
HP support.
Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for
an extended period of time, the print quality of your documents might be affected. Also, if you use
ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate
or unavailable.
If the print quality is unsatisfactory, try cleaning the printheads. For more information, see 
Clean
the printhead.
NOTE:Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing,
and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In
addition, some residual ink is left in the cartridge after it is used. For more information, see
www.hp.com/go/inkusage.
For more information about storing ink cartridges, see Store printing supplies. Appendix G
236 Errors (Windows)