HP Officejet 6500A e All in One E710a User Manual

							Solution 4: Check the ink levels
Solution:Check the estimated ink levels in the ink cartridges.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Cause:The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution:Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone,
are set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper
loaded in the printer.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded
in the input tray.
NOTE:On some computer screens, colors might appear differently than they
do when printed on paper. In this case, there is nothing wrong with the printer,
print settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Select print media
Cause:The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Align the printhead
Solution:Align the printhead.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Align the printhead
Cause:The printer needed to be aligned.
Print quality troubleshooting 97
 
						

							If this did not solve the issue, try the next solution.
Solution 7: Clean the printhead
Solution:Check the following potential problems, and then clean the printhead.
• Check the orange pull tab on the ink cartridges. Make sure they were
completely removed.
• Make sure all ink cartridges are correctly installed.
• Make sure you turn off the printer by using the Power button. This allows the
printer to protect the printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Printhead maintenance
•
Print and evaluate a print quality report
Cause:The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 8: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printhead.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the ink levels
•
Solution 3: Check the print settings
•
Solution 4: Check the paper type
•
Solution 5: Clean the printhead
•
Solution 6: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges
Solution:Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink
cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
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98 Solve a problem
 
						

							NOTE:HP cannot guarantee the quality or reliability of non-HP supplies.
Printer service or repairs required as a result of using a non-HP supply are not
covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution:Check the estimated ink levels in the ink cartridges.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Cause:The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution:Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded
in the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause:The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution:HP recommends that you use HP papers or any other paper type that
is appropriate for the printer.
Always make sure the paper you are printing on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
Print quality troubleshooting 99
 
						

							you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
For more information, see:
Select print media
Cause:The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Clean the printhead
Solution:If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Printhead maintenance
•
Print and evaluate a print quality report
Cause:The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printhead.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the
bottom of it.
NOTE:For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
•Solution 1: Check the paper type
•
Solution 2: Use a higher print quality setting
•
Solution 3: Rotate the image
Solution 1: Check the paper type
Solution:HP recommends that you use HP papers or any other paper type that
is appropriate for the printer.
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100 Solve a problem
 
						

							Always make sure the paper you are printing on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
For more information, see:
Select print media
Cause:The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution:Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause:The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution:If the problem persists, use the HP software or another software
application to rotate your image 180 degrees so that the light blue, gray, or brown
hues in your image do not print at the bottom of the page.
Cause:The defect is more noticeable in areas of uniform light colors, so rotating
the image may help.
Printouts have horizontal streaks or lines
Horizontal streaks are streaks that are at right angles (or perpendicular) to the direction
that the paper moved through the printer.
Try the following solutions if your printout has lines, streaks, or marks on it that run
across the width of the page.
•
Solution 1: Make sure the paper is loaded correctly
•
Solution 2: Check your print settings
•
Solution 3: Check the ink levels
•
Solution 4: Align the printhead
•
Solution 5: Clean the printhead
•
Solution 6: Contact HP support
Print quality troubleshooting 101
 
						

							Solution 1: Make sure the paper is loaded correctly
Solution:Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause:The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Check your print settings
Solution:Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Check the media settings. Make sure the media selected matches the media
loaded in the printer.
Cause:The print quality setting on the printer was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Check the ink levels
Solution:Check the estimated ink levels in the ink cartridges.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Cause:The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 4: Align the printhead
Solution:Align the printhead.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Align the printhead
Cause:The printer needed to be aligned.
If this did not solve the issue, try the next solution.
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102 Solve a problem
 
						

							Solution 5: Clean the printhead
Solution:Check the following potential problems, and then clean the printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Printhead maintenance
•
Print and evaluate a print quality report
Cause:The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printhead.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
Solution 1: Check the print settings
•
Solution 2: Check the paper type
•
Solution 3: Check the ink levels
•
Solution 4: Clean the printhead
•
Solution 5: Contact HP support
Solution 1: Check the print settings
Solution:Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded
in the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause:The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution:HP recommends that you use HP papers or any other paper type that
is appropriate for the printer.
Print quality troubleshooting 103
 
						

							Always make sure the paper you are printing on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
For more information, see:
Select print media
Cause:The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Check the ink levels
Solution:Check the estimated ink levels in the ink cartridges.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Cause:The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 4: Clean the printhead
Solution:If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Printhead maintenance
•
Print and evaluate a print quality report
Cause:The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
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104 Solve a problem
 
						

							If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printhead.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
NOTE:For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
TIP:After reviewing the solutions in this section, you can go to HPs Web site to
see if there is additional troubleshooting help. For more information, go to:
www.hp.com/support.
•Solution 1: Check the print settings
•
Solution 2: Use a higher quality image
•
Solution 3: Print the image in a smaller size
•
Solution 4: Align the printhead
Solution 1: Check the print settings
Solution:Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded
in the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause:The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher quality image
Solution:Use a higher resolution image.
If you print a photo or graphic and the resolution is too low, it appears blurry or
fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it might be blurry or fuzzy
when printed.
Cause:The resolution of the image was low.
If this did not solve the issue, try the next solution.
Solution 3: Print the image in a smaller size
Solution:Reduce the size of the image and then print it.
If you are printing a photo or graphic, and the print size is set too high, it appears
blurry or fuzzy when printed.
Print quality troubleshooting 105
 
						

							If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy
when printed.
Cause:The image was printed in a larger size.
If this did not solve the issue, try the next solution.
Solution 4: Align the printhead
Solution:Align the printhead.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Align the printhead
Cause:The printer needed to be aligned.
Vertical streaks
•Printouts have vertical streaks
Printouts have vertical streaks
Solution:HP recommends that you use HP papers or any other paper type that
is appropriate for the printer.
Always make sure the paper you are printing on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
NOTE:For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
Select print media
Cause:The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
Solution 1: Make sure the paper is loaded correctly
•
Solution 2: Make sure only one type of paper is loaded
•
Solution 3: Ensure that the rear access panel is securely installed
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106 Solve a problem