HP Officejet 6000 Wireless User Manual

							Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see 
Change print settings.
Low ink levels
Check the estimated ink levels in the ink cartridges.
NOTE:Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to
overheat. When the printhead overheats, the printer slows down to allow it to cool.
Blank or partial page printed
Check the ink levels
The ink cartridges may be running low on ink.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see 
Clean the
printhead. The printhead may need to be cleaned if the printer was turned off improperly.
NOTE:Turn off the HP Printer by pressing the Power button located on the product.
Wait until the Power light turns off before unplugging the power cord or turning off a
power strip. If you improperly turn off the HP Printer, the print carriage might not return
to the correct position causing problems with the ink cartridges and print quality
issues.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the media
loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded
in the tray.
More than one page is being picked
For more information on paper-feed problems, see 
Solve paper-feed problems.
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see 
Manage the device and Check the estimated ink levels.
Solve printing problems 67
 
						

							Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
device. For more information, see 
Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the print driver.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack of
media, and make sure the tray is not overloaded. For more information, see 
Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media that
you are using.
• Make sure the media size selected in the printer driver match the size of media loaded
in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings
for the document do not exceed the printable area of your device. For more information,
see 
Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see 
Change print settings.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known software
conflicts, refer to the applications documentation, or contact the software manufacturer
for specific help.
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68 Maintain and troubleshoot
 
						

							Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
•
Borderless printing produces unexpected results
•
The product is not responding
•
The product prints meaningless characters
•
Nothing happens when I try to print
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load the stack of envelopes correctly
•
Solution 2: Check the envelope type
•
Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Load the stack of envelopes correctly
Solution:Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
Cause:A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution:Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause:The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution:To avoid paper jams, tuck the flaps inside the envelopes.
Cause:The flaps might get caught in the rollers.
Print troubleshooting 69
 
						

							Borderless printing produces unexpected results
Solution:Try printing the image from the photo imaging software that came with
the product.
Cause:Printing a borderless image from a non-HP software application produced
unexpected results.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the product completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
•
Solution 7: Clear the paper jam
•
Solution 8: Make sure the print carriage can move freely
•
Solution 9: Check the connection from the product to your computer
•
Solution 10: Restart the product
Solution 1: Turn on the product
Solution:Look at the Power light located on the product. If it is not lit, the product
is turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the Power button to turn on the product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:Load paper in the input tray.
For more information, see:
Load media
Cause:The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution:Make sure you have selected the correct printer in your software
application.
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							TIP:You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause:The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution:The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
▲In the HP Solution Center, click the Status tab.
Cause:The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution:If the product is performing another task your print job will be delayed
until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the control panel to see if there are any
errors.
Cause:The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution:A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
Cause:A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Print troubleshooting 71
 
						

							Solution 7: Clear the paper jam
Solution:Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Clear jams
Cause:The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution:Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION:Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move will damage the printer.
Cause:The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, make sure that the
respective connections are active and the prodict is turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Solution Center
Software, click Settings, and then click Status.
Cause:The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Restart the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the Power button to turn on the product.
Cause:The product experienced an error.
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							The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Restart the product
•
Solution 2: Print a previously saved version of the document
Solution 1: Restart the product
Solution:Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Cause:There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution:Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Cause:The document was corrupt.
Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the product completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
•
Solution 7: Clear the paper jam
•
Solution 8: Make sure the print carriage can move freely
•
Solution 9: Check the connection from the product to your computer
•
Solution 10: Restart the product
Solution 1: Turn on the product
Solution:Look at the Power light located on the product. If it is not lit, the product
is turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the Power button to turn on the product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Print troubleshooting 73
 
						

							Solution 2: Load paper in the input tray
Solution:Load paper in the input tray.
For more information, see:
Load media
Cause:The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution:Make sure you have selected the correct printer in your software
application.
TIP:You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause:The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution:The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
▲In the HP Solution Center, click the Status tab.
Cause:The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution:If the product is performing another task your print job will be delayed
until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the control panel to see if there are any
errors.
Cause:The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution:A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
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							From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
Cause:A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution:Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Clear jams
Cause:The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution:Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION:Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move will damage the printer.
Cause:The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, make sure that the
respective connections are active and the product is turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Solution Center
software, click Settings, and then click Status.
Cause:The computer was not communicating with the product.
Print troubleshooting 75
 
						

							If this did not solve the issue, try the next solution.
Solution 10: Restart the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the Power button to turn on the product.
Cause:The product experienced an error.
The pages in my document came out in the wrong order
Solution:Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
Cause:The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins
•
Solution 2: Verify the paper size setting
•
Solution 3: Load the stack of paper correctly
Solution 1: Check the printer margins
Solution:Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
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76 Maintain and troubleshoot