HP Officejet 6000 Wireless User Manual

							7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the product by wiping with the cloth from top to
bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows
on the cloth.
c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8.Make sure the latch handle is raised, and then reinsert the printhead.
Errors (Windows) 117
 
						

							9.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to correctly
install the ink cartridges.
10.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
11.Close the ink cartridge door.
Device Disconnected
Use the following to correct the error:
Hardware installation suggestions
Ink Alert
Choose your error
•
HP recommends you have a replacement available for when print quality becomes
no longer acceptable.
•
The amount of ink in the following cartridge may be low enough to cause poor print
quality and cartridge changes may be required soon. HP recommends you have
replacement cartridges available to install when print quality is no longer acceptable.
•
Ink system failure
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118 Maintain and troubleshoot
 
						

							HP recommends you have a replacement available for when print quality becomes
no longer acceptable.
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE:Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alerts, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program.
The amount of ink in the following cartridge may be low enough to cause poor print
quality and cartridge changes may be required soon. HP recommends you have
replacement cartridges available to install when print quality is no longer
acceptable.
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE:Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alerts, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program.
Ink system failure
Use the following to correct the error:
Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power
cord back in and turn on the product.
If you continue to receive this message, write down the error code provided in the
message on the product display, and then contact HP support. Go to 
www.hp.com/
support.
If prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
Cause: The printhead or the ink delivery system failed and the product can no longer
print.
Errors (Windows) 119
 
						

							Cartridge Problem
Choose your error
•
The following cartridge appears to be missing or damaged
•
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots
The following cartridge appears to be missing or damaged
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE:Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alerts, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program.
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots
Make sure the ink cartridges are in the proper slot.
Use the following to correct the error:
Replace the ink cartridges
Cartridge Problem
The following cartridge has a problem
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
Paper Mismatch
Paper detected does not match paper size or type selected
Use the following to correct the error:
•
Load media
•
Print on special and custom-sized media
•
Change print settings
The cartridge cradle cannot move
Please turn device power off. Check device for a paper jam or other obstruction
Use the following to correct the error:
•
Clear a jam in the device
•
Hardware installation suggestions
Chapter 5
120 Maintain and troubleshoot
 
						

							Paper Jam
There is a paper jam (or misfeed). Clear the jam and press the Resume button on
the printer
Use the following to correct the error:
Clear a jam in the device
The printer is out of paper.
Load more paper and press the Resume button on the front of the printer
Use the following to correct the error:
Load media
Incompatible Cartridge(s)
Choose your error
•
The following cartridge is not intended for use in this printer
•
The following cartridges are not intended for use in this printer as it is currently
configured
The following cartridge is not intended for use in this printer
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
The following cartridges are not intended for use in this printer as it is currently
configured
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
Printer Offline
Your printer is currently offline
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then
click Printers and Faxes.
2.Double-click the icon for your product to open the print queue.
Errors (Windows) 121
 
						

							3.On the Printer menu, make sure there are no check marks next to Pause Printing
or Use Printer Offline.
4.If you made any changes, try to print again.
To check if the printer is paused or offline (Mac OS X)
1.Click System Preferences, click Print & Fax, and then click select the printer you
want to use.
2.Double-click the icon for your product to open the print queue.
3.If  Hold is selected, click Resume.
4.If you made any changes, try to print again.
Printer Paused
Your printer is currently paused
Use the following to correct the error:
Printer Offline
Document failed to print
The job failed to print due to an error in the printing system.
Solve printing problems.
Previously used genuine HP cartridge
The following cartridges are previously used:
The genuine HP ink cartridge was previously used in some other product.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the
printhead to see if that improves the quality.
Follow the prompts on the display or computer screen to continue.
For more information, see 
Clean the printhead.
NOTE:HP recommends that you do not leave the ink cartridge outside of the printer
for an extended period of time. If a used cartridge is installed, check the print quality.
If it is not satisfactory, run the cleaning procedure from the toolbox.
Ink Service Capacity Warning
If you are going to move or transport the product after receiving this message, make sure
you keep it upright and do not tip it on its side to avoid ink leakage.
Printing can continue, but ink system behavior might change.
The product has nearly maximized the ink service capacity.
General printer error
If you are going to move or transport the product after receiving this message, make sure
you keep it upright and do not tip it on its side to avoid ink leakage. There was a problem
with the product.
Write down the error code provided in the message, and then contact HP support. Go to:
Chapter 5
122 Maintain and troubleshoot
 
						

							www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
Errors (Windows) 123
 
						

							6 Control-panel lights reference
The control-panel lights indicate status and are useful for diagnosing printing problems.
This section contains information about the lights, what they indicate, and what action to
take if necessary.
•
Interpreting control-panel lights
Interpreting control-panel lights
1Power button and light
2Resume button and light
3Cancel button
4Network button  (available with some models)
Wireless button 
 (available with some models)
5Ink cartridge lights
124 Control-panel lights reference
 
						

							For more information, visit the HP Web site (www.hp.com/support) for the latest
troubleshooting information, or product fixes and updates.
Light description/Light patternExplanation and
recommended action
All lights are off.The device is off.
•Connect the power cable.
•Press  (Power button).
The Power light is on.The device is ready.
No action is required.
The Power light blinks.The device is turning on or off,
or is processing a print job.
No action is required.
The device is pausing for the ink
to dry.
Wait for the ink to dry.
The Power light and the Resume light blink.Print media is jammed in the
device.
Remove all media from the
output tray. Locate and clear the
jam. For more information, see
Clear a jam in the device.
The device carriage has stalled.
•Open the top cover and
remove any obstructions
(such as jammed media).
•Press  (Resume button)
to continue printing.
•If the error persists, turn the
device off, and then on
again.
The Power light is on and the Resume light blinks.The device is out of paper.
Load paper and press
 (Resume button).
The media width setting does
not match the media loaded.
Change the media setting in the
print driver to match the media
Interpreting control-panel lights 125
 
						

							Light description/Light patternExplanation and
recommended action
loaded. For more information,
see Print on special and custom-sized media
The Power light and the Resume light are on.A cover is not closed
completely.
Make sure all covers are
completely closed.
The Power light is on and the ink cartridge lights blink one after
the the other, from left to right.The printhead is missing or
faulty
•Ensure the indicated
printhead is properly
installed.
•If the error persists, replace
the printhead.
Chapter 6
(continued)
126 Control-panel lights reference