HP Officejet 6000 Wireless User Manual

							Light description/Light patternExplanation and
recommended action
The Power light blinks and the ink cartridge lights blink one after
the other, from left to right.The printhead is incompatible.
•Ensure the indicated
printhead is properly
installed.
•If the error persists, replace
the printhead.
The Power light is on and one or more of the ink cartridge lights
blink.One or more of the ink
cartridges are missing.
There is a duplicate cartridge
installed in the device.
•Install the indicated ink
cartridge, and then try to
print. Remove and re-insert
the ink cartridge a few times
if necessary.
•If the error persists, replace
the indicated ink cartridge.
Ink level is low and might affect
print quality.
Replace the indicated ink
cartridge. For ordering
information, see 
HP suppliesand accessories.
NOTE:Ink level alerts and
indicators provide estimates for
planning purposes only. When
you receive a low-ink alert,
consider having a replacement
cartridge available to avoid
possible printing delays. You do
not need to replace the ink
cartridges until print quality
becomes unacceptable.
(continued)
Interpreting control-panel lights 127
 
						

							Light description/Light patternExplanation and
recommended action
The Power light and one or more of the ink cartridge lights blink.One or more of the ink
cartridges are faulty, need
attention, incorrect, missing,
damaged, or incompatible.
•Ensure the indicated ink
cartridge is properly
installed, and then try to
print. Remove and re-insert
the ink cartridge a few times
if necessary.
•If the error persists, replace
the indicated ink cartridge.
The Power light is on, and one or more of the ink cartridge lights
are on.One or more of the ink
cartridges are low on ink and will
need to be replaced soon.
Get new ink cartridges and
replace the existing cartridges
when the print quality becomes
unacceptable.
NOTE:Ink level alerts and
indicators provide estimates for
planning purposes only. When
you receive a low-ink alert,
consider having a replacement
cartridge available to avoid
possible printing delays.
Chapter 6
(continued)
128 Control-panel lights reference
 
						

							Light description/Light patternExplanation and
recommended action
The Power light is on, and the Resume light and one or more
ink cartridge lights blink.One of the following has
occurred.
•One or more of the ink
cartridges are almost
depleted and may results in
poor print quality.
Replace the existing ink
cartridges to avoid poor
print quality. To continue
printing using the existing
ink cartridges, press
 (Resume button).
NOTE:Ink level alerts and
indicators provide
estimates for planning
purposes only. When you
receive a low-ink alert,
consider having a
replacement cartridge
available to avoid possible
printing delays.
•One or more of the ink
cartridges are depleted.
Replace the existing ink
cartridges with genuine HP
ink cartridges.
CAUTION:HP cannot
guarantee the quality or
reliability of non-HP
supplies. Product failure or
damage attributable to the
use of non-HP ink cartridge
will not be covered under
warranty. If you believe you
have purchased a genuine
HP ink cartridge, visit
www.hp.com/go/anticounterfeit.
(continued)
Interpreting control-panel lights 129
 
						

							Light description/Light patternExplanation and
recommended action
To continue printing using
the existing ink cartridges,
press 
 (Resume button).
•You have just installed a
new printhead and the ink in
the ink cartridge is low.
There might be insufficient
ink to initialize the
printhead.
Make sure the indicated ink
cartridge is properly
installed. If this symptom
persists, replace the
indicated ink cartridge with
new ink cartridge or press
 (Resume button) to
continue using the existing
ink cartridge.
All lights are on.A non-recoverable error has
occurred. Unplug the power
cord, and then plug the power
cord back in, and try printing.
Chapter 6
(continued)
130 Control-panel lights reference
 
						

							
A HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information is
subject to changes, visit the HP Web site (www.hpshopping.com ) for the latest updates. You may
also make purchases through the Web site.
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
To order supplies online or create a printabl e shopping list, open the HP Solution Center desktop
icon that was installed by your HP printer software and click the  Shopping icon. Select  Shop
Online  or Print My Shopping List . HP Solution Center uploads, with your permission, printer
information, including model number, serial number, and estimated ink levels. The HP supplies that
work in your printer are pre-selected. You c an change quantities, add or remove items, and then
print the list or purchase online at the HP Store or  other online retailers (options differ by country/
region). Cartridge information and links to on line shopping also appear on ink alert messages.
You can also order  online by visiting 
www.hp.com/buy/supplies . If prompted, choose your country/
region, follow the prompts to select your product, and then the supplies you need.
NOTE: Ordering cartridges online is not supported  in all countries/regions. However, many
countries have information on ordering by te lephone, locating a local store and printing a
shopping list. In addition, you can select the  How to Buy option at the top of the 
www.hp.com/
buy/supplies page to obtain information about purch asing HP products in your country.
Accessories
NOTE:Depending on your country/region, some of  these accessories might not be available.
For more information, go to 
www.hp.com/support .
Supplies
This section covers the following topics:
•
Ink cartridges
•
HP media
HP supplies and accessories 131
HP USB Network Print AdapterQ6275AUSB 2.0 printer adapter that allowsyou to share the device with multiplecomputers.
HP Wireless Printing UpgradeKitQ6236A, Q6259AUpgrade non-wireless devices to use802.11g wireless technology
HP Wireless G Print ServerQ6301A, Q6302A802.11g print server for wirelesscommunication to a computer
 
						

							Ink cartridges
Ordering cartridges online is not supported in all countries/regions. However, many countries have
information on ordering by telephone, locating a local store and printing a shopping list. In addition,
you can select the How to Buy option at the top of the 
www.hp.com/buy/supplies page to obtain
information about purchasing HP products in your country.
You can find the ink cartridge number in the following places:
• On the Information page of the embedded Web server (see 
Embedded Web server).
•Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink
Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.
•Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support
panel, and then click Retail Supplies Information.
• On the label of the ink cartridge you are replacing.
•Solution Center: From the Solution Center you can view supplies information from the
Shopping tab or the estimated ink level screen.
• On the printer status page (see 
Understand the printer status page).
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low-ink warning message, consider having a replacement cartridge available to
avoid possible printing delays. You do not need to replace cartridges until prompted to do so.
HP media
To order media such as HP Premium Paper, go to www.hp.com.
HP recommends plain papers with the ColorLok logo for printing
everyday documents. All papers with the ColorLok logo are
independently tested to meet high standards of reliability and print
quality, and produce documents with crisp, vivid color, bolder
blacks & dry faster than ordinary plain papers. Look for papers with
the ColorLok logo in a variety of weights and sizes from major
paper manufacturers.
Appendix A
132 HP supplies and accessories
 
						

							B Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your device
is not operating correctly and those suggestions did not solve your problem, try using one of the
following support services to obtain assistance.
This section contains the following topics:
•
Obtain electronic support
•
Obtain HP telephone support
•
Hewlett-Packard limited warranty statement
•
Ink cartridge warranty information
•
Prepare the device for shipment
•
Pack the device
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on calling for technical
support.
This Web site also offers technical support, drivers, supplies, ordering information and other options
such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from HP from the following electronic sources:
•Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing
problems. For more information, see 
Toolbox (Windows).
•Embedded Web server: When the device is connected to a network, you can use the
embedded Web server to view status information, change settings, and manage the device at
your computer. For more information, see 
Embedded Web server.
Support options and availability vary by product, country/region, and language.
Support and warranty 133
 
						

							Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE:HP does not provide telephone support for Linux printing. All support is provided online
at the following web site: 
https://launchpad.net/hplip. Click the Ask a question button to begin
the support process.
If you are using Windows or Mac OS X, these operating systems are not supported by HPLIP.
Please go to the HP web site for additional support and assistance.
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
Before you call
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product
fixes and updates.
Software programs from other companies might be included with the HP device. If you experience
problems with any of those programs, you will receive the best technical assistance by calling the
experts at that company.
NOTE:This information does not apply to customers in Japan. For information on service
options in Japan, see HP Quick Exchange Service (Japan).
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1.Print the printer status page of the device. For more information, see 
Understand the printer
status page. If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2.Check the operating system that you are using, such as Windows XP.
3.If the device is connected to the network, check the network operating system.
4.Note how the device is connected to your system, such as through USB or network connection.
5.Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the About tab.)
6.If you have a problem printing from a particular application, note the application and version
number.
Support process
If you have a problem, follow these steps
1.Check the documentation that came with the device.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP device Appendix B
134 Support and warranty
 
						

							• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP device
3.Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of this
material publication. For the most current HP list of telephone support numbers and call-cost
information, see 
www.hp.com/support.
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico).
To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Obtain HP telephone support 135
 
						

							Telephone support numbers
For the most current list of telephone support numbers, see www.hp.com/support.
Appendix B
136 Support and warranty