HP Officejet 6000 Wireless User Manual

							If you receive an error message about the ink cartridges, see Errors (Windows) for more
information.
This section contains the following topics:
•
Clean the printhead
•
Align the printhead
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality of
the printed page. You should only initiate the next phase of cleaning if the print quality is
poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning the
printer. If print quality problems persist after cleaning and aligning, contact HP support.
NOTE:Cleaning uses ink, so clean the printheads only when necessary. The
cleaning process takes a few minutes. Some noise might be generated in the process.
Before cleaning the printheads, make sure you load paper. For more information, see
Load media.
Not turning the device off properly can cause print quality problems. For more
information, see 
Turn off the device.
To clean the printhead from the control panel
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.
Press and hold 
 (Power button), press  (Cancel button) two times, press
 (Resume button) one time, and release  (Power button).
To clean the printhead from the Printer Toolbox (Windows)
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Clean Printhead.
6.Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
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							To clean the printhead from the Toolbox (Mac OS X)
1.Click the HP Device Manager icon in the Dock.
NOTE:If HP Device Manager is not in the Dock, click the Spotlight icon on the
right side of the menu bar, type HP Device Manager in the box, and then click
the HP Device Manager entry.
2.Select Maintain Printer.
3.Select the device you want to clean and then click Select.
4.Select Clean Printheads and then click Clean.
To clean the printhead from the embedded Web server
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.Click the Settings tab, click Device Services in the left pane, select Clean
Printheads from the drop-down list in the Print Quality section, and then click Run
Diagnostic.
Align the printhead
The product automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status page shows streaking or white
lines through any of the blocks of color or if you are having print quality issues with your
printouts.
To align the printhead from the control panel
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.
Control panel: Press and hold 
 (Power button), press  (Resume button) three
times, and release 
 (Power button).
To align the printer from the Printer Toolbox
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Align the Printer.
The product prints a test page, aligns the printhead, and calibrates the printer.
Recycle or discard the page.
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							To align the printhead from the Toolbox (Mac OS X)
1.Click the HP Device Manager icon in the Dock.
NOTE:If HP Device Manager is not in the Dock, click the Spotlight icon on the
right side of the menu bar, type HP Device Manager in the box, and then click
the HP Device Manager entry.
2.Select Maintain Printer.
3.Select the device you want to clean and then click Select.
4.Select Align from the menu on the left, and then click Align.
To align the printhead from the embedded Web server
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.Click the Settings tab, click Device Services in the left pane, select Align Printer
from the drop-down list in the Print Quality section, and then click Run
Diagnostic.
Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see 
Understand specifications for supported media.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see 
Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the special
media on top of other paper of the same size to help fill the tray. (Some media is
picked up more easily if the tray is full.)
Solve paper-feed problems 99
 
						

							Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
• Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that the
paper guides are properly aligned.
• Make sure the duplexer is properly installed.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Solve device management problems
This section provide solutions to common problems that involve managing the device.
This section contains the following topic:
•
Embedded Web server cannot be opened
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a cross cable to connect the device to
the network. For more information, see 
Configure the device (Windows) or Configure
the device (Mac OS X).
• Make sure the network cable is securely connected to the device.
• Make sure the network hub, switch, or router is turned on and working properly.
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							Check the computer
Make sure the computer that you are using is connected to the network.
Check your Web browser
Make sure the Web browser meets the minimum system requirements. For more
information, see 
Embedded Web server specifications.
Check the device IP address
• To check the IP address of the device from the control panel, print the network
configuration page. For more information, see 
Understand the network configuration
or wireless status report.
• Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS
prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Solve network problems
NOTE:After correcting any of the following, run the installation program again.
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦Make sure the device is installed on the same subnet as the computers that will
be using the device.
◦If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation program.
For more information, see 
Understand the network configuration or wireless
status report
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address.
◦Print the device’s network configuration page.
◦Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦Right-click the device icon, click Properties, and then click the Ports tab.
◦Select the TCP/IP port for the device, and then click Configure Port.
Solve network problems 101
 
						

							◦Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the network configuration page. If the IP addresses are different,
change the IP address in the dialog box to match the address on the network
configuration page.
◦Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Network light on the control panel does not turn on, make sure that all of the
“General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
Solve wireless problems
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks in the order
shown below.
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE:If this is the first time you are setting up the wireless connection, and you are
using the included software, make sure that the USB cable is connected to the device
and the computer.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the HP devices wireless button is not lit, the wireless capabilities
might not have been turned on. To turn on wireless, press and hold the Wireless button
for three seconds, and then release the button.
NOTE:If your HP device supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the device. Connecting an Ethernet cable turns off
the HP devices wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the HP device, and then turn them back on in this order: router
first, and then the HP device. If you still are unable to connect, turn off the router, HP
device, and your computer. Sometimes, turning off the power and then turning it back on
will recover a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page press and hold the Wireless button, and then press the Resume
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							button two times. Then release all buttons. If a problem is detected, the printed test report
will include recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your HP device to the wireless network, try the following
suggestions in the order presented:
•
Make sure your computer is connected to your network
•
Make sure that the HP device is connected to your network
•
Check to see if the firewall software is blocking communication
•
Make sure the HP device is online and ready
•
Your wireless router is using a hidden SSID
•
Make sure the wireless version of the HP device is set as the default printer driver
(Windows only)
•
Make sure the HP Network Devices Support service is running (Windows only)
•
Add hardware addresses to a wireless access point (WAP)
Make sure your computer is connected to your network
To check a wired (Ethernet) connection
▲Many computers have indicator lights beside the port where the Ethernet cable from
the router connects to your computer. Usually there are two indicator lights, one that
is on, and another that blinks. If your computer has indicator lights, check to see if the
indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to
the computer and the router. If you still do not see lights, there might be a problem
with the router, the Ethernet cable, or your computer.
NOTE:Macintosh computers do not have indicator lights. To check the Ethernet
connection on a Macintosh computer, click System Preferences in the Dock, and
then click Network. If the Ethernet connection is working correctly, Built-in
Ethernet appears in the list of connections, along with the IP address and other
status information. If Built-in Ethernet does not appear in the list, there might be
a problem with the router, the Ethernet cable, or your computer. For more
information, click the Help button in the window.
Solve wireless problems 103
 
						

							To check a wireless connection
1.Make sure that your computers wireless has been turned on. (For more information,
see the documentation that came with your computer.)
2.If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. Click Start, click Control Panel, point to Network Connections, and then click
View Network Status and Tasks.
Or
Click Start, select Settings, click Control Panel, double-click Network
Connections, click the View menu, and then select Details
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your
computer should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should
change to Connected.
Mac OS X
▲Click the AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE:For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the list
of connections. For more information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware issue
with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you
can also access HP Network Assistant at 
www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only
available in English.)
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							Make sure that the HP device is connected to your network
If your device is not connected to the same network as your computer, you will not be
able to use the HP device over the network. Follow the steps described in this section to
find out if your device is actively connected to the correct network.
Make sure the HP device is on the network
1.If the HP device supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the device. If
an Ethernet cable is plugged into the back, then wireless connectivity is disabled.
2.If the HP device is connected to a wireless network, print the devices Wireless
Configuration page. For more information, see 
Understand the network configuration
or wireless status report.
▲After the page has been printed, check the Network Status and URL:
Network Status•If the Network Status is Ready, the HP
device is actively connected to a
network.
•If the Network Status is Offline, the HP
device is not connected to a network.
Run the Wireless Network Test (using
the instructions at the beginning of this
section) and follow any
recommendations.
URLThe URL shown here is the network
address assigned to the HP device by your
router. You will need this to connect to the
embedded Web server.
Check to see if you can access the embedded Web server (EWS)
▲After you establish that the computer and the HP device both have active connections
to a network, you can verify if they are on the same network by accessing the devices
embedded Web server (EWS). For more information, see 
Embedded Web server.
To access the EWS
a. On your computer, open the Web browser you normally use to access the Internet
(for example, Internet Explorer or Safari). In the address box, type the URL of the
HP device as it was shown on the Network Configuration Page (for example,
http://192.168.1.101).
NOTE:If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
b. If you can access the EWS, try using the HP device over the network (such as to
print) to see if your network setup was successful.
c. If you cannot access the EWS or are still having problems using the HP device
over the network, continue to the next section regarding firewalls.
Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and HP device have active
connections to the same network, the firewall security software might be blocking
Solve wireless problems 105
 
						

							communication. Temporarily turn off any firewall security software running on your
computer and then try to access the EWS again. If you can access the EWS, try using
the HP device (for printing).
If you are able to access the EWS and use your HP device with the firewall turned off,
you will need to reconfigure your firewall settings to allow the computer and HP device
to communicate with each other over the network.
If you are able to access the EWS but are still unable to use the HP device even with the
firewall turned off, try enabling the firewall software to recognize the HP device.
Make sure the HP device is online and ready
If you have the HP software installed, you can check the HP device’s status from your
computer to see if the device is paused or offline, preventing you from using it.
To check the HP device’s status, complete the following steps:
Windows
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers on your computer are not being displayed in Details view, click the
View menu, and then click Details.
3.Do one of the following, depending on the printer status:
a. If the HP device is Offline, right-click the device and click Use Printer Online.
b. If the HP device is Paused, right-click the device and click Resume Printing.
4.Try using the HP device over the network.
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the HP device, and the click Print Queue.
3.If Jobs Stopped appears in the window that appears, click Start Jobs.
If you can use the HP device after performing the steps above but find that the symptoms
persist as you continue to use the device, your firewall might be interfering. If you still
cannot use the HP device over the network, continue to the next section for additional
troubleshooting help.
Your wireless router is using a hidden SSID
If your wireless router or Apple AirPort Base Station is using a hidden SSID, your HP
device will not automatically detect the network.
Make sure the wireless version of the HP device is set as the default printer driver
(Windows only)
If you install the software again, the installer might create a second version of the printer
driver in your Printers or Printers and Faxes folder. If you have difficulties printing or
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