HP Officejet 6000 Wireless User Manual

							For more information, see To set up the device on awireless communication using the installer (Mac OSX) or To set up wireless communication using theinstaller (Windows).
NOTE:If you encounter problems, see Solve wireless problems.
To use the device with any wireless connection, you must run the installation program
at least once from the Starter CD and create a wireless connection.
Make sure the device is not connected to the network using a network cable.
The sending device must have built-in 802.11 capabilities or an 802.11 wireless card
installed.
The device and the computers that use it must be on the same subnet.
Before installing the device software, you may wish to find out the settings of your network.
Obtain the information from your system administrators, or complete the following tasks:
• Obtain your networks network name or Service Set Identifier (SSID) and
communication mode (infrastructure or ad hoc) from the configuration utility for the
networks wireless access point (WAP) or the computers network card.
• Find out the type of encryption your network uses, such as Wired Equivalent Privacy
(WEP).
• Find out the security password or encryption key of the wireless device.
This section contains the following topics:
•
Understand 802.11 wireless network settings
•
To set up wireless communication using the installer (Windows)
•
To set up the device on a wireless communication using the installer (Mac OS X)
•
Connect the device using an ad hoc wireless network connection
•
To turn off wireless communication
•
Configure your firewall to work with HP devices
•
Change the connection method
•
Guidelines for ensuring wireless network security
Understand 802.11 wireless network settings
Network name (SSID)
By default, the device looks for the wireless network name or SSID named hpsetup.
Your network may have a different SSID.
Communication mode
There are two communication mode options:
•Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode and
communicates directly with other wireless devices without the use of a WAP.
All devices on the ad hoc network must:
◦Be 802.11 compatible
◦Have ad hoc as the communication mode
◦Have the same network name (SSID)
(continued)
Set up the device for wireless communication 47
 
						

							◦Be on the same subnet and same channel
◦Have the same 802.11 security settings
•Infrastructure (recommended): On an infrastructure network, the device is set to
infrastructure communication mode and communicates with other devices on the
network, whether the devices are wired or wireless, through a WAP. WAPs commonly
act as routers or gateways on small networks.
Security settings
NOTE:For the available settings for the device, see Understand the network
configuration or wireless status report.
For more information on wireless security, visit 
www.wi-fi.org.
•Network authentication: The devices factory default setting is Open, which does
not require security for authorization or encryption. The other possible values are
OpenThenShared, Shared, and WPA-PSK (Wi-Fi
® Protected Access Pre-Shared
Key).
WPA increases the level of over-the-air data protection and access control on existing
and future Wi-Fi networks. It addresses all known weaknesses of WEP, the original
native security mechanism in the 802.11 standard.
WPA2 is the second generation of WPA security; it provides enterprise and consumer
Wi-Fi users with a high level of assurance that only authorized users can access their
wireless networks.
•Data encryption:
◦Wired Equivalent Privacy (WEP) provides security by encrypting data sent over
radio waves from one wireless device to another wireless device. Devices on a
WEP-enabled network use WEP keys to encode data. If your network uses WEP,
you must know the WEP key(s) it uses.
◦WPA uses the Temporal Key Integrity Protocol (TKIP).
◦WPA2 provides a new encryption scheme, the Advanced Encryption Standard
(AES). AES is defined in counter cipher-block chaining mode (CCM) and supports
the Independent Basic Service Set (IBSS) to enable security between client
workstations operating in ad hoc mode.
To set up wireless communication using the installer (Windows)
NOTE:For this method, you will need to have a wireless network set up and running.
You will also need a USB cable. Do not attach the USB cable until prompted by the
installer.
1.Save any open documents. Close any applications that are running on your computer.
2.Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3.On the CD menu, click Install Network/Wireless Device, and then follow the
onscreen instructions.
NOTE:If the firewall software on your computer displays any messages during
the installation, select the “always permit/allow“ option in the messages. Selecting
this option allows the software to install successfully on your computer.
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							4.When prompted, temporarily connect the USB wireless setup cable.
5.Follow the onscreen instructions to complete the installation.
6.Disconnect the USB wireless setup cable when prompted.
To set up the device on a wireless communication using the installer (Mac OS X)
1.Connect a USB wireless setup cable to the port on the back of the HP device and
then to any USB port on the computer.
2.Place the Starter CD into the computer.
3.Double-click the HP Installer icon on the Starter CD, and then follow the onscreen
instructions.
4.Disconnect the USB wireless setup cable when prompted.
Connect the device using an ad hoc wireless network connection
Method 1
1.Turn on wireless in your computer and in the device.
2.On your computer, connect to the network name (SSID) “hpsetup“. (This network
name is the default, ad hoc network created by the HP device.)
NOTE:If your HP device was previously configured for a different network, you
can restore the network defaults to enable the device to use “hpsetup“. To restore
the network defaults complete the following steps:
Reset the administrator password and network settings: Press and hold the
 Network button, (on some models press the Wireless button), press the 
Resume button three times, and release the Network or Wireless button. For
more information, see 
Troubleshooting tips and resources.
To turn off wireless communication
Press and hold the wireless button on the front of the device for three seconds.
Configure your firewall to work with HP devices
A personal firewall, which is security software running on your computer, can block
network communication between your HP device and your computer.
If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue or printer goes offline
• Unable to see printer status on your computer
The firewall might be preventing your HP device from notifying computers on your network
where it can be found. If the HP software cannot find the HP device during installation
Set up the device for wireless communication 49
 
						

							(and you know the HP device is on the network), or you have already successfully
installed HP software and experience problems, try the following:
1.If you are using a computer running Windows, in the firewall configuration utility, look
for an option to trust computers on the local subnet (sometimes called the “scope“ or
“zone“). By trusting all computers on the local subnet, computers and devices in your
home can communicate with each other while still being protected from the internet.
This is the easiest approach to use.
2.If you do not have the option to trust computers on the local subnet, add incoming
UDP port 427 to your firewall’s list of allowed ports.
NOTE:Not all firewalls require you to differentiate between incoming and outgoing
ports, but some do.
Another common problem is that HP software is not trusted by your firewall to access the
network. This can happen if you answered “block“ to any firewall dialog boxes that
appeared when you installed the HP software.
If this occurs, and if you are using a computer running Windows, check that the following
programs are in your firewall’s list of trusted applications; add any that are missing.
•hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin
•hpiscnapp.exe, located in C:\program files\HP\digital imaging\bin
•hpqste08.exe, located in C:\program files\HP\digital imaging\bin
•hpqtra08.exe, located in C:\program files\HP\digital imaging\bin
•hpqdirec.exe, located in C:\program files\HP\digital imaging\bin
•hpqthb08.exe, located in C:\program files\HP\digital imaging\bin
NOTE:Refer to your firewall documentation on how to configure the firewall port
settings and how to add HP files to the “trusted“ list.
NOTE:Some firewalls continue to cause interference even after you disable them.
If you continue to have problems after configuring the firewall as described above and
if you are using a computer running Windows, you might need to uninstall the firewall
software in order to use the HP device over the network.
Change the connection method
If you have installed the software and connected your HP device using a USB or Ethernet
cable, you can change to a wireless connection any time you want.
Change from a USB connection to a wireless connection (Windows)
1.Select Start, Programs, HP, select your device, and then select Reconfigure
Wireless Settings.
2.Press Add a Device.
3.Follow the onscreen instructions and remove the USB cable when prompted.
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							Change from a USB connection to a wireless connection (Mac OS X)
1.Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in
the Applications folder.
2.From the Information and Settings list, select Network Printer Setup Utility.
3.Follow the onscreen instructions to configure the network settings.
Change from an Ethernet connection to a wireless connection
NOTE:For Ethernet-enabled HP devices only.
1.Open the embedded Web server (EWS). For more information, see Embedded Web
server.
2.Click the Networking tab, and then click Wireless (802.11) in the left pane.
3.On the Wireless Setup tab, press Start Wizard.
4.Follow the onscreen instructions to change from an Ethernet connection to a wireless
connection.
5.After you finish changing the settings, disconnect the Ethernet cable.
Guidelines for ensuring wireless network security
This section contains the following topics:
•
To add hardware addresses to a wireless access point
•
Other guidelines
To add hardware addresses to a wireless access point
MAC filtering is a security feature in which a wireless access point, such as a wireless
router or Apple AirPort Base Station is configured with a list of MAC addresses (also
called hardware addresses) of devices that are allowed to gain access to the network
through the access point.
If the access point does not have the hardware address of a device attempting to access
the network, the access point denies the device access to the network.
If the access point filters MAC addresses, then the devices MAC address must be added
to the access points list of accepted MAC addresses.
1.Print the wireless status report. For information on the wireless status report, see
Understand the network configuration or wireless status report.
2.Open the wireless access points configuration utility, and add the HP devices
hardware address to the list of accepted MAC addresses.
Other guidelines
To keep the wireless network secure, follow these guidelines:
• Use a password with at least 20 random characters. You can use up to 63 characters
in a WPA password.
• Avoid any common words or phrases, easy sequences of characters (such as all 1s),
and personally-identifiable information for passwords. Always use random strings
composed of uppercase and lowercase letters, numbers, and if allowed, special
characters such as punctuation.
Set up the device for wireless communication 51
 
						

							• Change the password periodically.
• Change the default password provided by the manufacturer for administrator access
to the access point or wireless router. Some routers let you change the administrator
name as well.
• Turn off administrative access over wireless if possible. If you do this, you need to
connect to the router with a wired Ethernet connection when you want to make
configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible.
You can use Remote Desktop to make an encrypted connection to a computer
running behind your router and make configuration changes from the local computer
you are accessing over the Internet.
• To avoid accidentally connecting to another partys wireless network, turn off the
setting to automatically connect to non-preferred networks. This is disabled by default
in Windows XP.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and two
methods to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1.Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2.Press the Power button to turn off the device.
3.On the Windows taskbar, click Start, select Settings, select Control Panel, and then
click Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
4.Select the device you want to uninstall, and then click Change/Remove or Uninstall/
Change.
5.Follow the onscreen instructions.
6.If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
7.Restart your computer.
8.To reinstall the software, insert the device Starter CD into your computers CD-ROM
drive, follow the onscreen instructions, and also see 
To install the software before
connecting the device (recommended).
9.After the software is installed, connect the device to your computer.
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							10.Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
11.Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click Start, select Settings, select Control Panel, and then
click Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
2.Select the device you want to uninstall, and then click Change/Remove or Uninstall/
Change.
3.Disconnect the device from your computer.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5.Insert the device Starter CD into your computers CD-ROM drive and then start the
Setup program.
6.Follow the onscreen instructions and also see 
To install the software before
connecting the device (recommended).
To uninstall from a Windows computer, method 3
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.Insert the device Starter CD into your computers CD-ROM drive, and then start the
Setup program.
2.Disconnect the device from your computer.
3.Select Uninstall and follow the onscreen directions.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5.Start the Setup program for the device again.
6.Select Install.
7.Follow the onscreen instructions and also see 
To install the software before
connecting the device (recommended).
Uninstall and reinstall the software 53
 
						

							To uninstall from a Macintosh computer, method 1
1.Launch HP Device Manager.
2.Click Information and Settings.
3.Select Uninstall HP software from the pull-down menu.
Follow the onscreen instructions.
4.After the software is uninstalled, restart your computer.
5.To reinstall the software, insert the device Starter CD into your computers CD-ROM
drive.
6.On the desktop, open the CD-ROM, and then double-click HP Printer Installer.
7.Follow the onscreen instructions and also see 
To install the software before
connecting the device (recommended).
To uninstall from a Macintosh computer, method 2
1.Open the Finder.
2.Double-click Applications.
3.Double-click Hewlett-Packard.
4.Double-click HP Uninstaller.
5.Select your device, and then double-click Uninstall.
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54 Configure and manage
 
						

							5 Maintain and troubleshoot
This section contains the following topics:
•
Work with ink cartridges
•
Print and evaluate a print quality report
•
Troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve device management problems
•
Solve network problems
•
Solve wireless problems
•
Troubleshoot installation issues
•
Clear jams
•
Errors (Windows)
Work with ink cartridges
To ensure the best print quality from the HP Printer, you will need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink cartridges,
instructions for replacing the ink cartridges, and cleaning the printhead.
This section contains the following topics:
•
Information on ink cartridges and the printhead
•
Check the estimated ink levels
•
Replace the ink cartridges
•
Usage information collection
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge
available to install before removing the old cartridge.
CAUTION:Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the product for an
extended period of time. This can result in damage to both the product and the
ink cartridge.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Store ink cartridges in the same orientation packages hang on store shelves or, if out
of box, with label facing down.
Maintain and troubleshoot 55
 
						

							• Turn off the HP Printer by pressing the Power button located on the product. Wait
until the Power light turns off before unplugging the power cord or turning off a power
strip. If you improperly turn off the HP Printer, the print carriage might not return to
the correct position causing problems with the ink cartridges and print quality issues.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until print quality becomes unacceptable,
but a significant decrease in print quality may be the result of one or more depleted
cartridges. It could also be caused by a clogged printhead. Possible solutions include
checking the estimated ink levels remaining in the cartridges, and cleaning the
printhead. Cleaning the printhead will use some ink.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the
cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
• If you are transporting the product, do the following to prevent ink leaking from the
print carriage or other damage from occurring to the product:
◦Make sure you turn off the product by pressing the Power button.
The print carriage should be parked on the right side in the service station.
◦Make sure you leave the ink cartridges and printhead installed.
◦Lightly pack the inside of the product with crumpled newspaper to prevent the
print carriage from moving during transportation.
◦The product must be transported sitting flat; it should not be placed its side, back,
front, or top.
Related topics
•
Check the estimated ink levels
•
Clean the printhead
Check the estimated ink levels
You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows),
the HP Printer Utility (Mac OS X), or the embedded Web server. For information about
using these tools, see 
Use device management tools. You can also print the Printer Status
page to view this information (see 
Understand the printer status page).
NOTE:Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not have to replace the cartridges until the
print quality is unacceptable.
NOTE:If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE:Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see 
www.hp.com/go/inkusage.
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56 Maintain and troubleshoot