HP Officejet 6000 Wireless User Manual

							connecting to the HP device, make sure the correct version of the printer driver is set as
the default.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Determine if the version of the printer driver in the Printers or Printers and Faxes
folder is connected wirelessly:
a. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
b. On the Ports tab, look for a port in the list with a checkmark. The version of the
printer driver that is connected wirelessly has Standard TCP/IP Port as the Port
description, next to the checkmark.
3.Right-click the printer icon for the version of the printer driver that is connected
wirelessly and select Set as Default Printer.
NOTE:If there is more than one icon in the folder for the HP device, right-click the
printer icon for the version of the printer driver that is connected wirelessly and select
Set as Default Printer.
Make sure the HP Network Devices Support service is running (Windows only)
To restart the HP Network Device Support service
1.Delete any print jobs currently in the print queue.
2.On the desktop, right-click My Computer or Computer, and then click Manage.
3.Double-click Services and Applications, and then click Services.
4.Scroll down the list of services, right click HP Network Devices Support, and then
click Restart.
5.After the service restarts, try using the HP device over the network again.
If you are able to use the HP device over the network, your network setup was successful.
If you still cannot use the HP device over the network or if you have to periodically perform
this step in order to use your device over the network, your firewall might be interfering.
If this still does not work, there might be a problem with your network configuration or
router. Contact the person who set up your network or the router manufacturer for help.
Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a wireless access point (WAP) is configured
with a list of MAC addresses (also called “hardware addresses”) of devices that are
allowed to gain access to the network through the WAP. If the WAP does not have the
hardware address of a device attempting to access the network, the WAP denies the
device access to the network. If the WAP filters MAC addresses, then the device’s MAC
address must be added to the WAP’s list of accepted MAC addresses.
• Print the network configuration page. For more information, see 
Understand the
network configuration or wireless status report.
• Open the WAP’s configuration utility, and add the device’s hardware address to the
list of accepted MAC addresses.
Solve wireless problems 107
 
						

							Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
•
Hardware installation suggestions
•
Software installation suggestions
•
Solve network problems
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Power light, which should be
on. If a light other than the Power light is on or blinking, there is an error. For more
information, see 
Control-panel lights reference.
• Make sure that the device can print a printer status page.
• Rear access panel or duplexer is locked into place.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
Check the printhead and ink cartridges
• Make sure that the printhead and all ink cartridges are firmly installed in their correct,
colorcoded slot. Press down firmly on each one to ensure proper contact. The device
cannot work if they are not all installed.
• Make sure that all latches and covers are closed properly.
Make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product, until
the door locks into place.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has the
same shaped icon and color.
4.Run your finger along the top of the ink cartridges to locate any cartridges that are
not snapped completely down.
5.Press down on any cartridges that are sticking up.
They should snap down into place.
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							6.If an ink cartridge was sticking up and you were able to snap it back down into place,
close the ink cartridge access door and check if the error has gone away.
• If the error has gone away, stop troubleshooting here. The error has been
resolved.
• If the error has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink cartridge that is indicated in the error , and then press the tab on the
ink cartridge to release it from the slot.
8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated. If
the ink cartridge did not make a snapping noise, the tab might need to be readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
CAUTION:Be careful not to bend the tab out more than about 1.27 cm (0.5
inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error has gone away.
13.If you still receive the error, turn the product off, and then on again.
Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform
a clean uninstallation of the device driver. Restart your computer, and reinstall the
device driver.
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for your
operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type, make
sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support).
NOTE:After correcting any problems, run the installation program again.
Troubleshoot installation issues 109
 
						

							Solve network problems
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦Make sure the device is installed on the same subnet as the computers that will
be using the device.
◦If the installation program cannot discover the device, print the network
configuration page and enter the IP address manually in the installation program.
For more information, see 
Understand the network configuration or wireless
status report.
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address:
◦Print the device’s network configuration page.
◦Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦Right-click the device icon, click Properties, and then click the Ports tab.
◦Select the TCP/IP port for the device, and then click Configure Port.
◦Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the network configuration page. If the IP addresses are different,
change the IP address in the dialog box to match the address on the network
configuration page.
◦Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Network or Wireless light on the control panel does not turn on, make sure that
all of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the devices network settings
1.
Press and hold 
 (Network button) (on some models, press the  Wireless
button), press 
 (Resume button) three times, and release  (Network button).
The Power light blinks for a few seconds. Wait until the Power light is on.
2.
Press 
 (Network button) (on some models, press the  Wireless button), to print
the network configuration page and verify that the network settings have been reset.
By default, the network name (SSID) is hpsetup and the communication mode is
ad hoc.
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							Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Select print media.
• Make sure to print with media that is not wrinkled, folded, or damaged.
• Make sure that the input trays are loaded correctly and are not too full. For more
information, see 
Load media.
•
Clear a jam in the device
•
Tips for avoiding jams
Clear a jam in the device
To clear a jam
1.Remove all media from the output tray.
CAUTION:Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear access
panel or duplexer.
2.Check the rear access panel or duplexer.
a. Push the button on either side of the rear access panel or duplexer, and then
remove the panel or unit.
b. Locate any jammed media inside the device, grasp it with both hands and then
pull it towards you.
c. If the jam is not there, and you are using a duplexer, push the latch on the top of
the duplexer and lower its cover. If the jam is inside, carefully remove it. Close
the cover.
d. Reinsert the rear access panel or duplexer into the device.
Clear jams 111
 
						

							3.Open the top cover. If there is paper remaining inside the device, ensure the carriage
has moved to the right of the device, free any paper scraps or wrinkled media, and
pull the media towards you through the top of the device.
WARNING!Do not reach into the device when it is on and the carriage is stuck.
When you open the top cover, the carriage should return to its position on the right
side of the device. If it does not move to the right, turn off the device before you
remove any jam.
4.After clearing the jam, close all covers, turn on the device (if you turned it off) and
resend the print job.
Tips for avoiding jams
• Make sure that nothing is blocking the paper path.
• Do not overload the trays. For more information, see 
Understand specifications for
supported media.
• Load paper properly and when the device is not printing. For more information, see
Load media.
• Do not use media that is curled or crumpled.
• Always use media that conforms with specifications. For more information, see 
Select
print media.
• Make sure the output tray is not overly full.
• Make sure the media guide are adjusted snugly against the media, but do not crinkle
or bend the media.
Errors (Windows)
•Printhead Problem - The printhead appears to be missing or damaged
•
Incompatible Printhead
•
Printhead problem and advanced printhead maintenance
•
Device Disconnected
•
Ink Alert
•
Cartridge Problem
•
Cartridge Problem
•
Paper Mismatch
•
The cartridge cradle cannot move
•
Paper Jam
•
The printer is out of paper.
•
Incompatible Cartridge(s)
•
Printer Offline
•
Printer Paused
•
Document failed to print
•
Previously used genuine HP cartridge
•
Ink Service Capacity Warning
•
General printer error
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							Printhead Problem - The printhead appears to be missing or damaged
Use the following to correct the error:
Advanced printhead maintenance
Incompatible Printhead
The printhead installed is not intended for use in this printer, or it may be damaged
Use the following to correct the error:
•
Advanced printhead maintenance
•
Supplies
Printhead problem and advanced printhead maintenance
This section covers the following topics:
•
Printhead problem - The following printhead has a problem
•
Advanced printhead maintenance
Printhead problem - The following printhead has a problem
Use the following to correct the error:
•
Advanced printhead maintenance
•
Supplies
Advanced printhead maintenance
WARNING!Only reinstall the printhead as part of the procedure for Printhead
Problem error messages
To reinstall the printhead
1.Make sure that the product is turned on.
2.Open the ink cartridge door.
Errors (Windows) 113
 
						

							3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage.
5.Remove the printhead by lifting it straight up.
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							6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps on
both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION:Touch the nozzle and the electrical contact areas only with cleaning
materials and not with your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from
the bottom to the top. Do not go past the edge between the nozzles and the
electrical contacts. Clean until no new ink shows on the cloth.
Errors (Windows) 115
 
						

							b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding
to the next step.
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116 Maintain and troubleshoot