HP Officejet 6000 Wireless User Manual

							E609
User Guide
OFFICEJET 6000
 
						

							HP Officejet 6000 (E609) Printer
Series
User Guide
 
						

							Copyright information
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 6/2009
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
ENERGY STAR is a registered mark
owned by the U.S. government.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all instructions
in the documentation that comes with
the device.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on a
stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line cord
cannot be damaged.
7. If the product does not operate
normally, see 
Maintain andtroubleshoot.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
9. Use only the external power adaptor/
battery provided with the device.
 
						

							Contents
1 Get started
Find other resources for the product .........................................................................................8
Find the device model number...................................................................................................9
Accessibility..............................................................................................................................10
Understand the device parts.....................................................................................................10
Front view...........................................................................................................................10
Control panel......................................................................................................................11
Back view............................................................................................................................12
Connection information.............................................................................................................12
Turn off the device....................................................................................................................13
Eco-Tips....................................................................................................................................13
2 Install the accessories
Install the duplexer (available on some models)......................................................................14
Turn on accessories.................................................................................................................14
Activate and deactivate the duplexer on the device...........................................................14
To turn accessories on or off on Windows computers........................................................15
To turn on accessories on Macintosh computers...............................................................15
3 Use the device
Select print media.....................................................................................................................16
Recommended papers for printing.....................................................................................16
Recommended papers for photo printing...........................................................................18
Tips for selecting and using print media.............................................................................18
Understand specifications for supported media.................................................................19
Understand supported sizes.........................................................................................20
Understand supported media types and weights.........................................................22
Set minimum margins.........................................................................................................23
Load media...............................................................................................................................24
Change print settings................................................................................................................25
To change settings from an application for current jobs (Windows)...................................25
To change default settings for all future jobs (Windows)....................................................26
To change settings (Mac OS X).........................................................................................26
Print on both sides (duplexing).................................................................................................26
Guidelines for printing on both sides of a page..................................................................26
Perform duplexing..............................................................................................................27
Print on special and custom-sized media.................................................................................27
Print borderless.........................................................................................................................28
To print a borderless document (Windows)........................................................................29
To print a borderless document (Mac OS X)......................................................................29
Print a Web page (Windows only)............................................................................................30
Cancel a print job......................................................................................................................30
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							4 Configure and manage
Manage the device...................................................................................................................31
Monitor the device..............................................................................................................32
Administer the device.........................................................................................................32
Use device management tools.................................................................................................33
Embedded Web server.......................................................................................................34
To open the embedded Web server.............................................................................34
Embedded Web server pages......................................................................................35
Toolbox (Windows).............................................................................................................35
Open the Toolbox.........................................................................................................36
Toolbox tabs ................................................................................................................36
Network Toolbox...........................................................................................................37
Use the HP Solution Center (Windows).............................................................................37
HP Printer Utility (Mac OS X)..............................................................................................37
Open the HP Printer Utility............................................................................................38
HP Printer Utility panels................................................................................................38
Use the HP Device Manager (Mac OS X)..........................................................................39
Understand the printer status page..........................................................................................39
Understand the network configuration or wireless status report...............................................41
Configure the device (Windows)...............................................................................................42
Direct connection................................................................................................................42
To install the software before connecting the device (recommended).........................42
To connect the device before installing the software....................................................43
To share the device on a locally shared network.........................................................43
Network connection............................................................................................................44
Install the device on a network.....................................................................................44
Install the device software on client computers............................................................44
Install the printer driver using Add Printer....................................................................45
Configure the device (Mac OS X).............................................................................................45
To install the software for network or direct connection.....................................................45
To share the device on a locally shared network...............................................................46
Set up the device for wireless communication.........................................................................46
Understand 802.11 wireless network settings....................................................................47
To set up wireless communication using the installer (Windows)......................................48
To set up the device on a wireless communication using the installer (Mac OS X)...........49
Connect the device using an ad hoc wireless network connection....................................49
To turn off wireless communication....................................................................................49
Configure your firewall to work with HP devices.................................................................49
Change the connection method..........................................................................................50
Guidelines for ensuring wireless network security..............................................................51
To add hardware addresses to a wireless access point...............................................51
Other guidelines...........................................................................................................51
Uninstall and reinstall the software...........................................................................................52
5 Maintain and troubleshoot
Work with ink cartridges............................................................................................................55
Information on ink cartridges and the printhead.................................................................55
Check the estimated ink levels...........................................................................................56
Replace the ink cartridges..................................................................................................57
Usage information collection..............................................................................................59
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							Print and evaluate a print quality report....................................................................................60
To print a print quality report...............................................................................................60
To evaluate the Print Quality Diagnostic Page...................................................................61
Ink Levels......................................................................................................................61
Good color bars............................................................................................................61
Ragged, irregularly streaked, or faded bars.................................................................62
Regular white streaks in the bars.................................................................................63
Bar colors are not uniform............................................................................................63
Large Black Font Text...................................................................................................64
Alignment Patterns.......................................................................................................65
If you see no defects....................................................................................................65
Troubleshooting tips and resources.........................................................................................65
Solve printing problems............................................................................................................66
The device shuts down unexpectedly.................................................................................66
Device takes a long time to print........................................................................................66
Blank or partial page printed...............................................................................................67
Something on the page is missing or incorrect...................................................................67
Placement of the text or graphics is wrong.........................................................................68
Print troubleshooting.................................................................................................................69
Envelopes print incorrectly.................................................................................................69
The product is not responding............................................................................................70
The product prints meaningless characters........................................................................73
Nothing happens when I try to print....................................................................................73
The margins are not printing as expected..........................................................................76
Text or graphics are cut off at the edge of the page...........................................................77
A blank page came out while printing.................................................................................79
Print quality troubleshooting.....................................................................................................80
Wrong, inaccurate, or bleeding colors................................................................................80
Ink is not filling the text or graphics completely..................................................................83
The printout has a horizontal band of distortion near the bottom of a borderless
print.....................................................................................................................................85
Printouts have horizontal streaks or lines...........................................................................86
Printouts are faded or have dull colors...............................................................................88
Printouts seem blurry or fuzzy............................................................................................90
Printouts are slanted or skewed.........................................................................................91
Ink streaks on the back of the paper..................................................................................92
Paper is not picked up from the input tray..........................................................................93
Poor black text....................................................................................................................94
The product prints slowly....................................................................................................96
Advanced printhead maintenance......................................................................................96
Clean the printhead......................................................................................................97
Align the printhead........................................................................................................98
Solve paper-feed problems......................................................................................................99
Solve device management problems.....................................................................................100
Embedded Web server cannot be opened.......................................................................100
Solve network problems.........................................................................................................101 Contents
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							Solve wireless problems.........................................................................................................102
Basic wireless troubleshooting.........................................................................................102
Advanced wireless troubleshooting..................................................................................103
Make sure your computer is connected to your network............................................103
Make sure that the HP device is connected to your network......................................105
Check to see if the firewall software is blocking communication................................105
Make sure the HP device is online and ready............................................................106
Your wireless router is using a hidden SSID..............................................................106
Make sure the wireless version of the HP device is set as the default printer driver
(Windows only)...........................................................................................................106
Make sure the HP Network Devices Support service is running (Windows only).......107
Add hardware addresses to a wireless access point (WAP)......................................107
Troubleshoot installation issues.............................................................................................108
Hardware installation suggestions....................................................................................108
Software installation suggestions.....................................................................................109
Solve network problems...................................................................................................110
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							Clear jams...............................................................................................................................111
Clear a jam in the device..................................................................................................111
Tips for avoiding jams.......................................................................................................112
Errors (Windows)....................................................................................................................112
Printhead Problem - The printhead appears to be missing or damaged..........................113
Incompatible Printhead.....................................................................................................113
Printhead problem and advanced printhead maintenance...............................................113
Printhead problem - The following printhead has a problem......................................113
Advanced printhead maintenance..............................................................................113
Device Disconnected........................................................................................................118
Ink Alert.............................................................................................................................118
HP recommends you have a replacement available for when print quality becomes
no longer acceptable..................................................................................................119
The amount of ink in the following cartridge may be low enough to cause poor print
quality and cartridge changes may be required soon. HP recommends you have
replacement cartridges available to install when print quality is no longer
acceptable..................................................................................................................119
Ink system failure........................................................................................................119
Cartridge Problem.............................................................................................................120
The following cartridge appears to be missing or damaged.......................................120
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots..............120
Cartridge Problem.............................................................................................................120
Paper Mismatch................................................................................................................120
The cartridge cradle cannot move....................................................................................120
Paper Jam........................................................................................................................121
The printer is out of paper................................................................................................121
Incompatible Cartridge(s).................................................................................................121
The following cartridge is not intended for use in this printer.....................................121
The following cartridges are not intended for use in this printer as it is currently
configured...................................................................................................................121
Printer Offline....................................................................................................................121
Printer Paused..................................................................................................................122
Document failed to print....................................................................................................122
Previously used genuine HP cartridge.............................................................................122
Ink Service Capacity Warning..........................................................................................122
General printer error.........................................................................................................122
6 Control-panel lights reference
Interpreting control-panel lights..............................................................................................124
A HP supplies and accessories
Order printing supplies online.................................................................................................131
Accessories............................................................................................................................131
Supplies..................................................................................................................................131
Ink cartridges....................................................................................................................132
HP media..........................................................................................................................132
B Support and warranty
Obtain electronic support........................................................................................................133 Contents
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							Obtain HP telephone support.................................................................................................134
Before you call..................................................................................................................134
Support process...............................................................................................................134
HP support by phone........................................................................................................135
Phone support period.................................................................................................135
Telephone support numbers.......................................................................................136
Placing a call...............................................................................................................137
After the phone support period...................................................................................137
Additional warranty options..............................................................................................137
HP Quick Exchange Service (Japan)...............................................................................137
HP Korea customer support.............................................................................................138
Hewlett-Packard limited warranty statement..........................................................................139
Ink cartridge warranty information..........................................................................................140
Prepare the device for shipment.............................................................................................140
Remove the rear access panel or duplexer......................................................................140
Remove the output tray....................................................................................................140
Pack the device......................................................................................................................141
C Device specifications
Physical specifications............................................................................................................142
Product features and capacities.............................................................................................142
Processor and memory specifications....................................................................................142
System requirements..............................................................................................................143
Network protocol specifications..............................................................................................144
Embedded Web server specifications....................................................................................144
Print resolution........................................................................................................................144
Environmental specifications..................................................................................................145
Electrical specifications..........................................................................................................145
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)................145
D Regulatory information
FCC statement........................................................................................................................146
Notice to users in Korea.........................................................................................................147
VCCI (Class B) compliance statement for users in Japan......................................................147
Notice to users in Japan about the power cord......................................................................147
Toxic and hazardous substance table....................................................................................147
LED indicator statement.........................................................................................................148
Regulatory information for wireless products.........................................................................148
Exposure to radio frequency radiation..............................................................................148
Notice to users in Brazil....................................................................................................148
Notice to users in Canada................................................................................................148
Notice to users in Taiwan.................................................................................................149
European Union regulatory notice....................................................................................149
Regulatory model number......................................................................................................150
Declaration of conformity........................................................................................................150
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