HP LaserJet M3035xs MFP User Manual

Step
numberVerification stepPossible problemsSolutions
6Does the device receive a
fax?Too many telephone devices are plugged in,
or telephone devices are not connected in the
correct order.Make sure that the device is the only device
on the telephone line and try again to
receive the fax.
The telephone cord does not meet
specifications.Verify that the device is connected to an
analog fax line.
The device fax settings are set incorrectly.Review the device fax settings. See Solve
fax problems
If the error...

Solve general device problems
Device selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might be incorrect.For many software programs, the paper tray selection is found
on the Page Setup  menu within the program.
Remove any media in other trays to make the device select
from the correct tray.
For Macintosh computers, use the HP Printer Utility to change
the priority of the tray.
The configured size does not matc h the size of the media that
is loaded in the tray....

Print job is extremely slow.
Cause
Solution
The job might be very complex.
The maximum speed of the device cannot be exceeded even
when more memory is added.
Printing speeds might be automatically reduced when printing
on custom-sized media.
Note: Slower speeds are expected when printing on narrow
paper, when printing from tray 1, or when using the  HIGH 2
fuser mode.Reduce the complexity of the page or try adjusting the print-
quality settings. If this problem  occurs frequently, add memory
to the...

The device prints, but the text is wrong, garbled, or incomplete.
Cause
Solution
The wrong driver was selected in the software.Check the software device selection menu to make sure that
an HP LaserJet M3027/M3035 device is selected.
The software program is malfunctioning. Try printing a job from another program.
The device does not respond when you select Print in the software. 
Cause
Solution
The device is out of media.Add media.
The device might be in the manual-feed mode.Change the device from...

Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the device.
Message typeDescription
Status messagesStatus messages reflect the current state of the device. They inform you of normal device operation
and require no interaction to clear them. They  change as the state of the device changes. Whenever
the device is ready, not busy, and has no pen ding warning messages, the status message Ready
appears if the device is online.
Warning...

Control-panel messages
Table 11-1  Control-panel messages
Control panel messageDescriptionRecommended action
10.32.00 - Unauthorized SupplyA supply has been installed that does not
pass the authentication test for genuine HP
supplies.If you believe you purchased a genuine HP
supply, visit us at 
www.hp.com/go/
anticounterfeit . Any repair required as a result
of using non-HP supplies or unauthorized
supplies are not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain...

Control panel messageDescriptionRecommended action
or go to www.hp.com/support/LJM3027mfp
or 
www.hp.com/support/LJM3035mfp .)
22 Embedded I/O buffer overflow To
continue touch OKToo much data was sent to the embedded
HP Jetdirect print server.Touch OK to print the transferred data. (Some
data might be lost.)
22 Parallel I/O buffer overflow To continue
touch OKToo much data was sent to the parallel port.Touch  OK to clear the error message. (Data
will be lost.)
Check for a loose ca ble connection, and...

Control panel messageDescriptionRecommended action
49.XXXXX ERROR To continue turn off
then onA critical firmware error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/LJM3027mfp or www.hp.com/
support/LJM3035mfp.)
50.X FUSER ERROR To continue turn off
then onA fuser error has occurred.Turn the device off, and then turn the device
on.
If this message...

Control panel messageDescriptionRecommended action
support/LJM3027mfp or www.hp.com/
support/LJM3035mfp.)
56.XX ERROR To continue turn off then onA temporary printing error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
57.X ERROR To continue turn off then onA temporary printing error has occurred.Turn the...

Control panel messageDescriptionRecommended action
but some unexpected functions might occur
if an error occurred in permanent storage.If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
68.X Permanent storage write failThe device NVRAM is failing to write. Printing
can continue, but some unexpected functions
might occur if an error occurred in permanent
storage.Touch OK to...