HP LaserJet M3035xs MFP User Manual

Solve network printing problems
NOTEHP recommends using the device CD to install and set up the device on a network.
●Print a configuration page (see Use information pages
). If an HP Jetdirect print server is installed,
printing a configuration page also prints a second  page that shows the network settings and status.
● See the 
HP Jetdirect Embedded Print Server Administrators Guide  on the device CD for help and
for more information about the Jetdirect configur ation page. To open the guide, run the...

Solve copy problems
Prevent copy problems
The following are a few simple steps you can take to improve copy quality:
●Copy from the flatbed 
scanner. This will produce a higher quality copy  than copying from the
automatic document feeder (ADF).
● Use quality originals.
● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images
and problems with the OCR program. See 
Load media
 for instructions.
● Use or make a carrier sheet to protect your originals.
NOTE...

ProblemCauseSolution
Unwanted lines appear on the copy.
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Tray 1 or tray 2 might not be installed
correctly.Verify that the tray is in place.
The flatbed scanner or the ADF glass
might be dirty.Clean the flatbed scanner or the ADF
glass. See 
Clean the device
.
The photosensitive drum inside the print
cartridge might have been scratched.Install a new HP print cartridge. See
Change the print cartridge .
Black dots or streaks appear on the
copy.Ink,...

ProblemCauseSolution
Problems with feedingThe paper has ragged edges.Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side.Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot.●Try another kind of paper, between
100 and 250 Sheffield, 4 to 6%
moisture content.
● Use long-grain paper.
Print is crooked or misaligned on the
page.The...

Performance problems
ProblemCauseSolution
No copy came out.The input tray might be empty.Load media in the device. SeeLoadmedia for more information.
The original might have been loaded
incorrectly.Load the original correctly in the ADF or
flatbed scanner. See 
Load media .
Copies are blank. The sealing tape might not have been
removed from the print cartridge.Remove the print cartridge from the
device, pull out the sealing tape, and
then reinstall the print cartridge.
The original might have been...

Solve fax problems
NOTEFor more information about solving fax problems, see the  HP LaserJet Analog Fax
Accessory 300 User Guide .
Solve sending problems
Faxes quit during sending.
Cause
Solution
The fax machine to which you are sending might be
malfunctioning.Call the recipient to make sure  that the receiving fax machine
is turned on and ready to receive faxes, or try sending to
another fax machine.
Your telephone line might not be working, or the line might be
experiencing interference. Disconnect the...

Faxes you send are not arriving at the receiving fax machine.
Cause
Solution
The receiving fax machine might be turned off or might have
an error condition, such as being out of paper.Call the recipient to make sure that the fax machine is turned
on and ready to receive faxes.
A fax might be stored in memory because it is waiting to redial
a busy number, or there are other jobs ahead of it waiting to
be sent.If a fax job is in memory for either of these reasons, an entry
for the job appears in the fax...

Faxes are transmitting or being received very slowly.
Cause
Solution
The resolution at which the fax was sent or is being received
is very high. A higher resolution typically results in better
quality, but also requires  a longer transmission time.If you are receiving the fax, call and ask the sender to decrease
the resolution and resend the fax. If you are sending, decrease
the resolution or change the Page Content mode setting. See
the fax guide for information about changing the settings.
A poor...

Solve e-mail problems
If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the
SMTP gateway address or the LDAP gateway address.  Print a configuration page to find the current
SMTP and LDAP gateway addresses. See 
Use information pages . Use the following procedures to
check if the SMTP and LDAP gateway addresses are valid. 
Validate the SMTP gateway address
NOTE This procedure is for Windows operating systems.
1.Open an MS-DOS command prompt: click  Start,...

Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the device PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and...