HP LaserJet M3035xs MFP User Manual

3.Before replacing the tray, make sure the paper is fl at in the tray at all four corners and below the
tabs on the guides.
4. Open and close the front door, and then touch  OK on the touchscreen to clear the jam message.
If a jam message persists, there is still media in the device. Look for media in other locations.
Clear jams from the  print-cartridge area
1.Open the front door and remove the print cartridge.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than
a...

2.Open the plate, and then slowly pull the media out  of the device. Be careful to not tear the media.
CAUTIONAvoid spilling loose toner. Us e a dry, lint-free cloth, to clean any toner that might
have fallen into the device. If  loose toner falls into the device, it might cause temporary
problems with print quality. Loose toner shou ld clear from the paper path after a few pages
are printed. If toner gets on your clothing, wi pe it off with a dry cloth and wash clothing in
cold water. (Hot water  sets...

2.Push down on the bin door to unclip the door stops, and then let the door drop open.
3.Grasp both sides of the media, and slowly pull th e media out of the device. (There might be loose
toner on the media. Be careful not to sp ill it on yourself or into the device.)
NOTEIf media is difficult to remove, try openi ng the front door and removing the print
cartridge to release pressure on the media.
4. Close the rear bin.
5.Open and close the front door to clear the jam message.
If a jam message persists,...

Clear jams from the duplexer
1.Remove tray 2 from the device.
2.Push the green button on the top right front of the tray 2 opening to access the duplex paper path.
3.Reach in and pull out the jammed paper.
4.Push the bottom of the duplex access plate back up until it clicks into place on both sides (both
sides need to be engaged).
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5.Reinstall tray 2.
Solve repeated jams
If jams occur frequently,  try the following actions:
● Check all the jam locations. A piece of media might be stuck somewhere in the device.
● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded
media size, and that the trays are not overfilled.
● Check that all trays and paper-handling accessories are completely inserted into the device. (If a
tray is open during a print job, a jam might occur.)
● Check that all...

●Clean the device. See Clean the device
.
● Contact an HP-authorized service or support provid
er to perform routine device maintenance. See
the support flyer that was included with the device, or see 
www.hp.com/support/LJM3027mfp  or
www.hp.com/support/LJM3035mfp .
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Clear stapler jams
To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or
20 lb) at a time.
1. Open the stapler door.
NOTE Opening the stapler door disables the stapler.
2.Remove the staple cartridge from the device.
ENWW Clear stapler jams 175
 

3.Clear any loose staples from the stapler and from the staple cartridge.
4.Replace the staple cartridge.
176 Chapter 11   Problem solving ENWW
 

5.Close the stapler door.
6.Insert media to test the stapler.
Repeat steps 1 through 6 if necessary.
ENWW Clear stapler jams 177
 

Solve print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often print-quality
problems can be handled easily by making sure that the device is correctly maintained, using print media
that meets HP specifications, or running a cleaning page.
Print-quality problems  associated with media
Some print-quality problems arise fr om the use of inappropriate media.
● Use media that meets HP specifications. See 
Media considerations
.
● The surface of the...