HP LaserJet M3035xs MFP User Manual

Control panel messageDescriptionRecommended action
Access denied menus lockedThe control panel function that you are trying
to use has been locked to prevent
unauthorized access.Contact the network administrator.
Action not currently available for Tray 
Tray size cannot be any size/any customA duplexed (2-sided) document was
requested from a tray that is set to Any size
or  Any custom . Duplexing is not allowed
from a tray configured to  Any size or Any
custom .Select another tray or reconfigure the...

Control panel messageDescriptionRecommended action
Error executing Digital Send job. Job
failed.A digital send job has failed and cannot be
delivered.Try to send the job again.
Folder list is full. To add a folder, you must
first delete a folder.The device limits the number of folders that
can be established.Delete an unused folder to add a new folder.
Front side optical system errorThe scanner has experienced an error.To temporarily clear the message so you can
send a fax or send e-mail, touch Hide. If...

Control panel messageDescriptionRecommended action
Output bin  fullThe specified output bin is full, and printing
cannot continue.Empty the bin to continue printing.
Password or name is incorrect. Please
enter correct login.The user name or password was typed
incorrectly.Retype the user name and password.
PIN is incorrect. Please enter a 4-digit PIN.The PIN format is incorrect.Type the 4-digit PIN.
PIN is incorrect. Please re-enter PIN.The PIN was typed incorrectly.Retype the PIN.
Please turn device off...

Control panel messageDescriptionRecommended action
Unable to send jobThe device is unable to send a job.To temporarily hide this message in order to
send e-mail, touch Hide. If this message
persists, contact an HP -authorized service or
support provider. (See the HP support flyer,
or go to 
www.hp.com/support/LJM3027mfp
or 
www.hp.com/support/LJM3035mfp .)
Unable to store jobThe device is unable to store a job.To temporarily hide this message in order to
fax or send to e-mail, touch  Hide. If this...

Common causes of jams
The device is jammed.1
CauseSolution
The media does not meet specifications.Use only media that meets HP specifications. See Mediaconsiderations.
A component is installed incorrectly.Verify that the print cartridge is correctly installed.
You are using media that has  already passed through a device
or copier.Do not use media that has  been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the input tray. Make sure that
the stack is...

Jam locations
Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear
jams.
1
2
3 45
1Automatic document feeder (ADF)
2Print cartridge
3Input trays
4Duplex path (for two-sided printing)
5Output bins
164 Chapter 11   Problem solving ENWW
 

Jam recovery
The device has a jam-recovery feature that determines if the device will reprint jammed pages after the
jam is cleared.
● Auto
 instructs the device to automatically turn  jam recovery on when sufficient device memory.
● Off
 instructs the device not to a ttempt to reprint jammed pages. This setting helps conserve device
memory.
● On
 instructs the device to reprint any page that was involved in a paper jam after the jam has been
cleared.
NOTE During the recovery process, the device migh t...

Clear jams
When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device,
it could cause additional jams.
Clear jams from the ADF
1. Open the ADF cover.
2.Lifting the green lever, rotate the pick mechanism until it stays open.
3.Gently try to remove the page without tearing it . If you feel resistance, go to the next step.
166 Chapter 11   Problem solving ENWW
 

4.Open the scanner lid and gently loosen the medi a by using both hands. When the media is free,
gently pull it out in the direction shown.
5. Close the scanner lid, and then lower the roller assembly.
6.Close the ADF lid.
7.If any media is visible in the out put bin area, gently pull it out.
ENWW Clear jams 167
 

Clear jams from the input-tray areas
NOTETo remove media from the tray 1 area, slow ly pull the media out of the device. For all
other trays, complete  the following procedure.
1.Slide the tray out of the device, and re move any damaged paper from the tray.
2.If the edge of the paper is visible in the feed ar ea, slowly pull the paper down and out of the device.
If the paper is not visible, look in the front door area.
NOTE Do not force the paper if it will not move  easily. If the paper is stuck in a...