HP LaserJet M1005 User Manual

							9 Problem solving
●Problem-solving checklist
●
Clearing jams
●
Control-panel messages
●
Print problems
●
Copy problems
●
Scan problems
●
Control-panel display problems
●
Solving common Macintosh problems
●
Problem-solving tools
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							Problem-solving checklist
Follow these steps when trying to solve a problem with the device.
Step
numberVerification stepPossible problemsSolutions
1Is the power on?
When the device is connected
to a grounded power source
and is turned on, the control
panel shows Initializing..., and
the main motor rotates for
approximately 10 seconds.No power due to failed power source, cable,
switch, or fuse.1.Verify that the device is plugged in.
2.Verify that the power cable is functional
and that the power switch is on.
3.Check the power source by plugging
the device directly into the wall or into
a different outlet.
Motor does not rotate.1.Verify that the print cartridge is
installed correctly. See 
Changing theprint cartridge on page 69.
2.Verify that the top cover is closed.
2Does Ready appear in the
device control panel?
The control panel should
function without error
messages.Control panel shows an error.See Control-panel messages on page 80
for a list of common messages that will help
you correct the error.
If the error persists, contact HP Customer
Care. See 
HP Customer Care
on page 108 or the support flyer that came
in the device box.
3Do information pages print?
Print a Configuration report.
See 
Information pageson page 64.
An error message appears on the control-
panel display.See Control-panel messages on page 80
for a list of common messages that will help
you correct the error.
Media does not move smoothly through the
device paper path.Make sure that media that meets
HP specifications. See 
Media specifications
on page 13
Clean the paper path. See 
To clean the
paper path on page 68.
Poor print quality.See Print quality problems on page 83.
If the error persists, contact HP Customer
Care. See 
HP Customer Careon page 108 or the support flyer that came
in the device box.
4 Does the device copy?
Place the Configuration report
on the flatbed scanner and
make a copy.Poor copy quality from the flatbed.1.Clean the flatbed glass. See To clean
the scanner glass on page 67.
2.If, after performing the maintenance,
the problem persists, see 
Copy
problems on page 91.
If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or
the support flyer that came in the device box.
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							Step
numberVerification stepPossible problemsSolutions
5Does the device print from
the computer?
Connect the USB cable to the
device and the computer. Use
a word-processing program to
send a print job to the device.Software is not installed correctly or an error
occurred during software installation.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly.Reconnect the cable.
An incorrect driver is selected.Select the proper driver.
Other devices are connected to the USB port.Disconnect the other devices and try again
to print.
There is a port driver problem in Microsoft
Windows.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or
the support flyer that came in the device box.
6 Does the device scan to the
computer?
Initiate a scan from the basic
desktop software at your
computer.The cable is not connected correctly.
Reconnect the cable.
Software is not installed correctly or an error
occurred during software installation.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, turn off the device and then turn on the device.
If the error still persists, contact HP Customer Care. See 
HP Customer Care on page 108
or the support flyer that came in the device box.
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							Clearing jams
This section contains instructions for clearing jams from the device.
Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include
the following events:
●The input trays are loaded improperly or overfilled, or the media guides are not set properly.
●Media is added to or removed from an input tray during a print job or an input tray is removed from
the device during a print job.
●The cartridge door is opened during a print job.
●Too many sheets have accumulated in the output area, or sheets are blocking the output area.
●The print media that is being used does not meet HP specifications. See 
Media specifications
on page 13.
●The media is damaged or has foreign objects attached to it, such as staples or paper clips.
●The environment in which the print media was stored is too humid or too dry. See 
Printing and
storage environment on page 22.
Tips to avoid jams 
●Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of
print media that you are using.
●Verify that the media guides are properly adjusted.
●Check that the input tray is securely in place.
●Do not add print media into the input tray while the device is printing.
●Use only HP-recommended media types and sizes. See 
Media specifications on page 13 for more
information about print media types.
●Do not let print media stack up in the output bin. The print media type and the amount of toner used
affect the output bin capacity.
●Check the power connection. Make sure that the power cord is firmly connected to both the device
and the power supply box. Plug the power cord into a grounded power outlet.
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							Where to look for jams
Jams can occur in these locations:
●Input trays
●Output area
●Print-cartridge area
Find and remove the jam by using the instructions on the following pages. If the location of the jam is
not obvious, first look inside the device.
Loose toner might remain in the device after a jam. This problem typically resolves itself after a few
sheets have been printed.
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							Input trays
CAUTION:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. 
Damage caused by sharp objects will not be covered by the warranty. 
When removing jammed media, pull the jammed media straight away from the device. Pulling jammed 
media out of the device at an angle can damage the device.
1. Pull any visible jammed media out of the priority input tray.
2.Open tray 1 and pull any visible jammed media out of the device.
3.If no media is visible, open the print-cartridge door, remove the print cartridge, and then carefully 
pull the media up and out of the device.
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							4.Replace the print cartridge and close the print-cartridge door.
5.Close tray 1. 
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							Output bin
CAUTION:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. 
Damage caused by sharp objects will not be covered by the warranty.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully 
pull it free from the device.
Print-cartridge area
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. 
Damage caused by sharp objects will not be covered by the warranty. 
When removing jammed media, pull the jammed media straight away from the device. Pulling jammed 
media out of the device at an angle can damage the device.
1. Open the print-cartridge door, and remove the print cartridge.
CAUTION:To prevent damage to the print cartridge, minimize its exposure to direct light.
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							2.With both hands, grasp the side of the media that is most visible (this includes the middle), and 
carefully pull it free from the device.
3. Replace the print cartridge and close the print-cartridge door.
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							Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count on
the second line of the display, if appropriate. When the device is receiving print data or scanning
commands, control-panel messages indicate this status. In addition, alert messages, warning
messages, and critical error messages indicate situations that might require some action.
Alert and warning messages 
Alert and warning messages appear temporarily and might require the user to acknowledge the
message by pressing Menu/Enter to resume or by pressing Cancel to cancel the job. With certain
warnings, the job might not complete or the print quality might be affected. If the alert or warning message
is related to printing and the auto-continue feature is on, the device will attempt to resume the printing
job after the warning has appeared for 10 seconds without acknowledgement.
Alert and warning message tables
Control panel messageDescriptionRecommended action
Device error Press [OK]The device experienced an internal
communication error.This is a warning message only. Job output
might be affected.
Jam in print paper path
alternates with
Open door and clear jamThe device has detected a jam in the paper
path.Clear the jam from the area indicated on the
device control panel, and then follow the
control panel instructions. See 
Clearing jams
on page 74.
Page too complex Press [OK]The device could not print the current page
because of its complexity.Press Menu/Enter to clear the message.
Allow the device to finish the job, or press
Cancel to cancel the job.
Printer jam clear paper pathThe device has detected a jam in the input
trays.Clear the jam from the area indicated on the
device control panel, and then follow the
control panel instructions. See 
Clearing jamson page 74.
Settings clearedThe device has cleared job settings. Re-enter any appropriate job settings.
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