HP LaserJet M1005 User Manual

							Critical error messages
Critical error messages can indicate some kind of failure. Restarting the device might fix the problem.
If a critical error persists, the device might require service.
Critical error message tables
Control panel messageDescriptionRecommended action
50.1 Fuser Error Turn off then onThe device has experienced an internal
hardware error.1.Turn off the power by using the power
switch, and then wait at least 30
seconds.
2.If a surge protector is being used,
remove it. Plug the device directly into
the wall socket.
3.Turn on the power and wait for the
device to initialize.
If the error persists, contact HP Customer
Care. See 
HP Customer Care on page 108
or the support flyer that came in the device
box.
50.2 Fuser Error Turn off then onThe device has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care on page 108
or the support flyer that came in the device
box.
50.3 Fuser Error Turn off then onThe device has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care on page 108
or the support flyer that came in the device
box.
50.8 Fuser Error Turn off then onThe device has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care on page 108
or the support flyer that came in the device
box.
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							Control panel messageDescriptionRecommended action
50.9 Fuser Error Turn off then onThe device has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care on page 108
or the support flyer that came in the device
box.
52 Scanner Error Turn off then onThe device has experienced a scanner error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care on page 108
or the support flyer that came in the device
box.
54.1C Error Turn off then onThe device has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care on page 108
or the support flyer that came in the device
box.
Engine comm. ErrorThe device has experienced an internal
hardware error.1.Turn off the power by using the power
switch, and then wait at least 30
seconds.
2.If a surge protector is being used,
remove it. Plug the device directly into
the wall socket.
3.Turn on the power and wait for the
device to initialize.
If the error persists, contact HP Customer
Care. See 
HP Customer Care on page 108
or the support flyer that came in the device
box.
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							Print problems
Print quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.
NOTE:If you are having copy problems, see Copy problems on page 91.
Improving print quality
Use the print-quality settings to prevent print-quality problems.
Understanding print-quality settings
Print-quality settings affect how light or dark the print is on the page and the style in which the graphics
are printed. You can also use the print-quality settings to optimize the print quality for a specific media
type.
You can change the settings in the device properties to accommodate the types of jobs that you are
printing. The following settings are available, depending on the printer driver that you are using:
●600 dpi
●FastRes 1200: This setting produces the same resolution as the default setting, but you can
change the scale patterns.
NOTE:Changing the resolution can change the formatting of your text.
To temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties through
the Print Setup menu in the program that you are using to print.
To change print-quality settings for all future jobs
NOTE:For Macintosh instructions, see Changing printer-driver settings on page 9 for more
information.
For Windows 2000:
1.In the Windows system tray, click Start, select Settings, and then click Printers.
2.Right-click the device icon.
3.Click Properties (in Windows 2000, you can also click Printing Preferences).
4.Change the settings, and click OK.
For Windows XP:
1.In the Windows system tray, click Start, and then click Printers and Faxes.
2.Right-click the device icon.
3.Click Properties, or click Printing Preferences.
4.Change the settings, and click OK.
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							Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.Make sure that the paper or print media that you are using meets HP specifications. See 
Media
specifications on page 13. Generally, smoother paper provides better results.
2.If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure
that you have printed by type. See 
Controlling print jobs on page 26.
3.Print a Configuration report at the device control panel. See 
Information pages on page 64.
◦If the page did not print correctly, the problem is with the hardware. Contact HP Customer
Care. See 
HP Customer Care on page 108 or the flyer that came in the device box.
4.Print a Demo page from the device control panel. If the page prints, the problem is with the printer
driver.
◦Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog
box to install the correct driver.
5.Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
6.Restart the computer and the device and try printing again. If the problem is not resolved, see
General print-quality issues on page 84.
General print-quality issues
The following examples depict letter-size paper that has passed through the device short-edge-first.
These examples illustrate problems that would affect all of the pages that you print. The topics that follow
list the typical cause and solution for each of these examples.
ProblemCauseSolution
Print is light or faded.The media might not meet
HP specifications.Use media that meets HP specifications.
See 
Media specifications on page 13.
The print cartridge might be low.Replace the print cartridge. See
Changing the print cartridge
on page 69.
If the print cartridge is not low or empty,
inspect the toner roller to see if the roller
is damaged. If it is, replace the print
cartridge.
If the whole page is light, the print density
adjustment is too light or EconoMode
might be turned on.Adjust the print density, and disable
EconoMode in the device Properties.
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							ProblemCauseSolution
Toner specks appear.The media might not meet
HP specifications.Use media that meets HP specifications.
See 
Media specifications on page 13.
The paper path might need cleaning.Clean the paper path. See To clean the
paper path on page 68.
Dropouts appear.A single sheet of print media might be
defective.Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots on
its surface.Try different paper, such as high-quality
paper that is intended for laser printers.
See 
Media specifications on page 13.
The paper lot is flawed. The
manufacturing processes can cause
some areas to reject toner.Try different paper, such as high-quality
paper that is intended for laser printers.
See 
Media specifications on page 13.
The print cartridge might be defective.Replace the print cartridge. See
Changing the print cartridge
on page 69.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care on page 108 or the support flyer
that came in the device box.
Vertical streaks or bands appear on the
page.The print cartridge might be low or
defective.Replace the print cartridge. SeeChanging the print cartridge
on page 69.
The amount of background toner
shading becomes unacceptable.The media might not meet
HP specifications.Use a different paper with a lighter basis
weight. See 
Media specifications
on page 13.
The priority input tray might be installed
incorrectly.Make sure that the priority input tray is in
place.
Very dry (low humidity) conditions can
increase the amount of background
shading.Check the device environment.
The print cartridge might be low. Replace the print cartridge. See
Changing the print cartridge
on page 69.
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							ProblemCauseSolution
Toner smears appear on the media.The media might not meet 
HP specifications.
Use media that meets HP specifications.
See Media specifications on page 13 .
If toner smears appear on the leading edge of the paper, the media guides are 
dirty, or debris has accumulated in the
print path.
Clean the media guides and the paper path. See To clean the paper path
on page 68 .
The print cartridge might be low.Replace the print cartridge. See
Changing the print cartridge
on page 69.
The fuser temperature might be too low.In the printer driver, make sure the appropriate media type is selected.
The toner smears easily when touched.The device is not set to print on the type 
of media on which you want to print.
In the printer driver, select the  Paper tab 
and set  Type is to match the type of media on which you are printing. Print 
speed might be slower if you are using heavy paper.
The media might not meet 
HP specifications.
Use media that meets HP specifications.
See Media specifications on page 13 .
The paper path might need cleaning.Clean the device. See Cleaning the
device on page 67.
The power source might be defective.Plug the device directly into an AC outlet instead of into a power strip.
The print cartridge might be low.Replace the print cartridge. See
Changing the print cartridgeon page 69 .
Marks repeatedly appear at even 
intervals on the page.
The device is not set to print on the type
of media on which you want to print.
In the printer driver, make sure that the
appropriate media type is selected. Print
speed might be slower if you are using
heavy paper.
Internal parts might have toner on them.The problem typically corrects itself after
a few more pages.
The paper path might need cleaning.Clean the device. See Cleaning thedevice on page 67 .
The print cartridge might be damaged.If a repetitive mark occurs at the same 
spot on the page, install a new HP print cartridge. See Changing the print
cartridge on page 69 .
The printed page contains misformed 
characters.
The media might not meet
HP specifications.
Use a different paper, such as high-
quality paper that is intended for laser
printers. See Media specificationson page 13 .
If characters are incorrectly formed so that they produce a wavy effect, the laser 
scanner might need service. 
Verify that the problem also occurs on the Configuration report. If so, contact 
HP Customer Care. See HP Customer
Care on page 108  or the support flyer that came in the device box.
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							ProblemCauseSolution
The printed page is curled or wavy.The device is not set to print on the type
of media on which you want to print.In the printer driver, make sure the
appropriate media type is selected.
If the problem persists, select a media
type that uses a lower fuser temperature,
such as transparencies or light media.
The media might have been in the input
tray too long.Turn over the stack of media in the tray.
Also, try rotating the media 180° in the
input tray.
The paper path is curling the media.Use the Less paper curl setting. See
Reducing paper curl on page 100.
The media might not meet
HP specifications.Use a different paper, such as high-
quality paper that is intended for laser
printers. See 
Media specifications
on page 13.
Both high temperature and humidity can
cause paper curl.Check the device environment.
Text or graphics are skewed on the
printed page.The media might be loaded incorrectly or
the input tray might be too full.Verify that the media is loaded correctly
and that the media guides are not too
tight or too loose against the stack. See
Loading media on page 24.
The media might not meet
HP specifications.Use a different paper, such as high-
quality paper that is intended for laser
printers. See 
Media specificationson page 13.
The printed page contains wrinkles or
creases.The media might be loaded incorrectly or
the input tray might be too full.Turn over the stack of paper in the input
tray, or try rotating the paper 180° in the
input tray.
Verify that the media is loaded correctly
and that the media guides are not too
tight or too loose against the stack. See
Loading media on page 24.
The media might not meet
HP specifications.Use a different paper, such as high-
quality paper that is intended for laser
printers. See 
Media specifications
on page 13.
The paper path is curling the media.Use the Less paper curl setting. See
Reducing paper curl on page 100.
Air pockets inside envelopes can cause
them to wrinkle.Remove the envelope, flatten it, and try
printing again.
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							ProblemCauseSolution
Toner appears around the printed
characters.The media might be loaded incorrectly.Turn over the stack of paper in the tray.
If large amounts of toner have scattered
around the characters, the paper might
have high resistivity.Use a different paper, such as high-
quality paper that is intended for laser
printers. See 
Media specifications
on page 13.
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).Software settings might affect image
printing.In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
The order of images printed might affect
printing.Change the order in which the images
are printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
A power surge might have affected the
device.If the defect occurs later in a print job,
turn the device off for 10 minutes, and
then turn on the device to restart the print
job.
Media-handling problems
Use the information in this section when the device experiences media-handling problems.
Print-media guidelines
●For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
●For best-quality printing, use a smooth type of paper. Generally, smoother media produces better
results. For more information, see 
Media specifications on page 13.
●If you are unsure what type of paper you are loading (such as bond or recycled), check the label
on the package of paper.
●Do not use media that is designed for Inkjet printers only. Use media that is designed for LaserJet
printers.
●Do not use letterhead paper that is printed with low-temperature inks, such as those used in some
types of thermography.
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							●Do not use raised or embossed letterhead.
●The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper
or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for
0.1 second).
CAUTION:Failure to follow these guidelines could cause jams or damage to the device.
Solving print-media problems
The following problems with media cause print-quality deviations, jamming, or even damage to the
device.
ProblemCauseSolution
Poor print quality or toner
adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.Try another kind of paper, between 100 and 250 Sheffield,
with 4 to 6% moisture content.
Dropouts, jamming, or
curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof wrapping.
The paper has variability from one side
to the other.Turn the paper over.
Excessive curlThe paper is too moist, has the wrong
grain direction, or is of short-grain
constructionUse long-grain paper, or use the Less paper curl setting.
See 
Reducing paper curl on page 100.
The paper varies from side-to-side.Turn the paper over.
Jamming, damage to
deviceThe paper has cutouts or perforations.Use paper that is free of cutouts or perforations.
Problems with feedingThe paper has ragged edges.Use high-quality paper that is made for laser printers.
The paper varies from side-to-side.Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from
a faulty paper lot.Try another kind of paper, between 100 and 250 Sheffield,
4 to 6% moisture content, or use long-grain paper.
Print is skewed
(crooked).The media guides might be incorrectly
adjusted.Remove all media from the input tray, straighten the stack,
and then load the media in the input tray again. Adjust the
media guides to the width and length of the media that you
are using and try printing again.
More than one sheet
feeds at one time.The media tray might be overloaded.Remove some of the media from the tray. See Loading
media on page 24.
The media might be wrinkled, folded,
or damaged.Verify that the media is not wrinkled, folded, or damaged.
Try printing on media from a new or different package.
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							ProblemCauseSolution
The device does not pull
media from the media
input tray.The device might be in manual feed
mode.●If Manual feed appears on the device control-panel
display, press Menu/Enter to print the job.
●Verify that the device is not in manual feed mode and
print your job again.
The pickup roller might be dirty or
damaged.Contact HP Customer Care. See HP Customer Careon page 108 or the support flyer that came in the device
box.
The paper-length adjustment control in
tray 1 is set at a length that is greater
than the media size.Adjust the paper-length adjustment control to the correct
length.
Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device
does not print any pages.
ProblemCauseSolution
Pages print but are totally
blank.The sealing tape might still be in the
print cartridge.Verify that the sealing tape has been completely removed
from the print cartridge.
The document might contain blank
pages.Check the document that you are printing to see if content
appears on all of the pages.
The device might be malfunctioning.To check the device, print a Configuration report. See
Information pages on page 64.
Pages print slowly.Certain media types can slow the print
job.Print on a different type of media.
Pages did not print. The device might not be pulling media
correctly.See Media-handling problems on page 88.
The media is jamming in the device.Clear the jam. See Clearing jams on page 74.
The USB cable might be defective or
incorrectly connected. ●Disconnect the USB cable at both ends and
reconnect it.
●Try printing a job that has printed in the past.
●Try using a different USB cable.
Other devices are running on your
computer.The device might not share a USB port. If you have an
external hard drive or network switchbox that is connected
to the same port as the device, the other device might be
interfering. To connect and use the device, you must
disconnect the other device or you must use two USB
ports on the computer.
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