HP LaserJet M1005 User Manual

							Copy problems
Preventing problems
The following are a few simple steps you can take to improve copy quality:
●Use quality originals.
●Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images
and problems with the OCR program. See 
Loading documents to copy or scan on page 24 for
instructions.
NOTE:Verify that the media meets HP specifications. If the media meets HP specifications, recurring
feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See
HP Customer Care on page 108 or the flyer that came in the device box.
Image problems
ProblemCauseSolution
Images are missing or
faded.The print-cartridge toner-level might
be low.Replace the print cartridge. See Changing the print
cartridge on page 69.
The original might be of poor quality.If your original is too light or damaged, the copy might not
be able to compensate, even if you adjust the contrast. If
possible, find an original document in better condition.
The original might have a colored
background.Colored backgrounds might cause images in the
foreground to blend into the background, or the
background might appear in a different shade. If possible,
use an original document without a colored background.
Vertical white or faded
stripes appear on the
copy.The media might not meet
HP specifications.Use media that meets HP specifications. See Media
specifications on page 13.
The print-cartridge toner-level might
be low.Replace the print cartridge. See Changing the print
cartridge on page 69.
Unwanted lines appear on
the copy.The photosensitive drum inside the
print cartridge might have been
scratched.Install a new HP print cartridge. See Changing the print
cartridge on page 69.
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							ProblemCauseSolution
Black dots or streaks
appear on the copy.Ink, glue, correction fluid, or an
unwanted substance might be on the
flatbed scanner.Clean the device. See Cleaning the device on page 67.
Copies are too light or
dark.The printer driver or device settings
may be incorrect.Verify that the quality settings are correct. See Adjustingthe copy quality on page 42.
Text is unclear. The printer driver or device settings
may be incorrect.Verify that the quality settings are correct. See Adjusting
the copy quality on page 42.
Media-handling problems
ProblemCauseSolution
Poor print quality or toner
adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.Try another kind of paper, between 100 and 250 Sheffield,
4 to 6% moisture content.
Dropouts, jamming, or
curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof wrapping.
The paper has variability from one side
to the other.Turn the paper over.
Excessive curlThe paper is too moist, has the wrong
grain direction, or is of short-grain
construction.Use long-grain paper, or use the Less paper curl setting.
See 
Reducing paper curl on page 100.
The paper varies from side-to-side.Turn the paper over.
Jamming, damage to
deviceThe paper has cutouts or perforations.Use paper that is free of cutouts or perforations.
Problems with feedingThe paper has ragged edges.Use high-quality paper that is made for laser printers.
The paper varies from side-to-side.Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from
a faulty paper lot.Try another kind of paper, between 100 and 250 Sheffield,
4 to 6% moisture content, or use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted.Remove all media from the input tray, straighten the stack,
and then load the media in the input tray again. Adjust the
media guides to the width and length of the media that you
are using and try printing again.
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							ProblemCauseSolution
More than one sheet
feeds at one time.The media tray might be overloaded.Remove some of the media from the tray. See Loading
media on page 24.
The media might be wrinkled, folded,
or damaged.Verify that the media is not wrinkled, folded, or damaged.
Try printing on media from a new or different package.
The device does not pull
media from the media
input tray.The device might be in manual feed
mode.●If Manual feed appears on the device control-panel
display, press Menu/Enter to print the job.
●Verify that the device is not in manual feed mode and
print your job again.
The pickup roller might be dirty or
damaged.Contact HP Customer Care. See HP Customer Care
on page 108 or the support flyer that came in the device
box.
The paper-length adjustment control in
tray 1 is set at a length that is greater
than the media size.Adjust the paper-length adjustment control to the correct
length.
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							Performance problems
ProblemCauseSolution
No copy came out.The input tray might be empty.Load media in the device. See Loading mediaon page 24 for more information.
The original might have been loaded
incorrectly.On the flatbed scanner, place the original document face-
down with the upper-left corner of the document at the
lower-right corner of the glass.
Copies are blank. The sealing tape might not have been
removed from the print cartridge.Remove the print cartridge from the device, pull out the
sealing tape, and reinstall the print cartridge.
The original might have been loaded
incorrectly.On the flatbed scanner, make sure that the original
document is placed face-down with the upper-left corner
of the document at the lower-right corner of the glass.
The media might not meet
HP specifications.Use media that meets HP specifications. See Media
specifications on page 13.
The print-cartridge toner-level might
be low.Replace the print cartridge. See Changing the print
cartridge on page 69.
Copies are reduced in
size. The device settings might be set to
reduce the scanned image.Verify that the reduction/enlargement settings are correct
at the device control panel.
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							Scan problems
Solving scanned-image problems
ProblemCauseSolution
The scanned image is of
poor quality.The original might be a second-
generation photo or picture.●To eliminate the patterns, try reducing the size of the
image after scanning.
●Print the scanned image to see if the quality is better.
●Verify that your resolution and color settings are
correct for the type of scan job that you are
performing. See 
Scanner resolution and color
on page 61.
The image that appears on the screen
might not be an accurate
representation of the quality of the
scan.●Try adjusting your computer monitor settings to use
more colors (or levels of gray). Typically, you make
this adjustment by opening Display in Windows
Control Panel.
●Try adjusting the resolution and color settings in the
scanner software. See 
Scanner resolution and coloron page 61.
The original might have been loaded
incorrectly.Make sure that you have loaded the original correctly on
the flatbed scanner. See 
Loading documents to copy or
scan on page 24.
The scanner might be dirty.Clean the scanner. See To clean the scanner glasson page 67.
The graphics settings might not be
suitable for the type of scan job that
you are performing.Try changing the graphics settings. See Scanner
resolution and color on page 61.
Part of the image did not
scan.The original might have been loaded
incorrectly.Make sure that the original is placed correctly on the
flatbed scanner.
A colored background might be
causing images in the foreground to
blend into the background.Try adjusting the settings before you scan the original or
enhancing the image after you scan the original. See
Scanner resolution and color on page 61.
The original is too small.The minimum size that the flatbed scanner supports is 25
x 25 mm (1 x 1 inch).
The media size is incorrect.In Scan settings, make sure that the input media size is
large enough for the document that you are scanning. See
Scanner resolution and color on page 61.
The scan takes too long The resolution or color level is set too
high.Change the resolution and color level settings to the
correct settings for your job. See Scanner resolution and
color on page 61.
The software is set to scan in color.The system default is color, which takes longer to scan
even when scanning a monochrome original. If you
acquire an image through TWAIN or WIA, you can change
the settings so that the original scans in grayscale or
black-and-white. See the device software Help for details.
A print job or copy job was sent before
you tried to scan.If someone sent a print job or copy job before you tried to
scan, the scan will start if the scanner is not busy.
However, because the device and scanner share memory,
the scan might be slower.
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							Scan-quality problems
Preventing problems
The following are a few simple steps you can take to improve scan quality.
●Use high-quality originals.
●Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear
images. See 
Loading media on page 24 for instructions.
●Adjust the software settings according to how you plan to use the scanned page. See 
Scanner
resolution and color on page 61 for more information.
Solving scan-quality problems
ProblemCauseSolution
Blank pagesThe original might have been loaded
upside down.On the flatbed scanner, place the original document face-
down with the upper-left corner of the document at the
lower-right corner of the glass.
Too light or darkThe resolution and color levels may be
set incorrectly.Verify that you have the correct resolution and color
settings. See 
Scanner resolution and color on page 61.
Unwanted linesInk, glue, correction fluid, or an
unwanted substance might be on the
glass.Clean the flatbed scanner surface. See To clean the
scanner glass on page 67.
Black dots or streaksInk, glue, correction fluid, or an
unwanted substance might be on the
glass.Clean the flatbed scanner surface. See To clean the
scanner glass on page 67.
Unclear  text The resolution and color levels may be
set incorrectly.Verify that you have the correct resolution and color
settings. See 
Scanner resolution and color on page 61.
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							Control-panel display problems
CAUTION:Static electricity can cause unexpected black lines, dots, or characters to appear on the
device control-panel display. Do not touch the device control-panel display if there is a chance that you
have collected a static electric charge (for example, by walking on carpet in a low-humidity environment).
Unexpected lines, dots, or characters might appear on the device control-panel display, or the display
might become blank if the device is exposed to an electric or magnetic field. To resolve this problem,
perform the following procedure:
1.Turn the device off.
2.Remove the device from the electric or magnetic field.
3.Turn the device on again.
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							Solving common Macintosh problems
Problems with Mac OS X V10.3 and Mac OS X V10.4
The printer driver is not listed in Print Center.
Cause
Solution
The device software might not have been installed or was installed
incorrectly.Reinstall the software. See the getting started guide for instructions.
The device name does not appear in the printer list box in the print center.
Cause
Solution
The device might not be ready.Make sure that the cables are connected correctly, the device is on,
and the ready light is on. If you are connecting through a USB hub,
try connecting directly to the computer or use a different port.
The wrong device name is being used.Print a Configuration report. See Information pages on page 64.
Verify that the name on the Configuration report matches the device
name in the Print Center.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
●Try downloading the fonts that are contained in the EPS file to
the device before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
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							The device does not appear in the Macintosh Print Center after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software problem solving
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS X V10.3
or Mac OS X V10.4.
●Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware problem solving
●Check that the device is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE:The iMac keyboard is a nonpowered USB hub.
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							Problem-solving tools
The section describes the tools that can help you solve problems with your device.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults.
CAUTION:This procedure deletes any pages that are stored in the memory. The procedure then
automatically restarts the device.
1.On the device control panel, press Menu/Enter.
2.Use the < or the > button to select Service, and then press Menu/Enter.
3.Use the < or the > button to select Restore defaults, and then press Menu/Enter.
The device automatically restarts.
Reducing paper curl
Use the Less paper curl setting to reduce curl in printed media.
1.On the device control panel, press Menu/Enter.
2.Use the < or the > button to select Service, and then press Menu/Enter.
3.Use the < or the > button to select Less paper curl, and then press Menu/Enter.
4.Use the < or the > button to select On, and then press Menu/Enter.
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