HP Color LaserJet CM1015 User Manual
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Supplementary Documentation A printed copy of this user guide is available in the following languages. Table A-1 User guides LanguagePart number EnglishCB394-90907 CatalanCB394-90908 Chinese (Simplified)CB394-90928 Chinese (Traditional)CB394-90929 CzechCB394-90909 DanishCB394-90910 DutchCB394-90919 FinnishCB394-90913 FrenchCB394-90914 GermanCB394-90911 HungarianCB394-90915 Indonesian (Bahasa)CB394-90916 ItalianCB394-90917 KoreanCB394-90918 NorwegianCB394-90920 Portuguese (Brazilian)CB394-90922 PolishCB394-90921 RomanianCB394-90923 RussianCB394-90924 SpanishCB394-90912 SwedishCB394-90925 ThaiCB394-90926 Turkish CB394-90927 ENWW Supplementary Documentation 217
218 Appendix A Accessories and supplies information ENWW
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CM1015/CM1017 MFP 1 year, Limited Warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products can be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products contain remanufactured parts equivalent to new in performance or have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HPs limited warranty is valid in any country/ region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 220 Appendix B Service and support ENWW
Print Cartridge Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the MFP product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP Customer Support. At HPs option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Print Cartridge Limited Warranty Statement 221
HP Customer Care Online services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP MFP software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/cljCM1015_CM1017. (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools can be accessed from http://instantsupport.hp.com. Telephone support Hewlett-Packard provides free telephone support during the warranty period. When you call, you will be connected to a responsive team that is waiting to help you. For the telephone number for your country/ region, see the flyer that came in the box with the product, or visit http://www.hp.com then click Contact HP. Before calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem. You can also find support on the Internet at http://www.hp.com/support/cljCM1015_CM1017. Click the support & drivers block. Software utilities, drivers, and electronic information Go to http://www.hp.com/support/cljCM1015_CM1017. (The site is in English, but printer drivers can be downloaded in several languages.) For information over the telephone, see the flyer that came in the box with the MFP. HP direct ordering for accessories or supplies Order supplies from the following Web sites: North America: https://www.hp.com/post-embed/ordersupplies-na Latin America: https://www.hp.com/post-embed/ordersupplies-la Europe and Middle East: https://www.hp.com/post-embed/ordersupplies-emea Asia Pacific countries/regions: https://www.hp.com/post-embed/ordersupplies-ap Order accessories from http://www.hp.com and click Supplies & Accessories. For more information, see Accessories and supplies information. To order supplies or accessories over the telephone, call the following numbers: United States: 1-800-538-8787 Canada: 1-800-387-3154 To find the telephone numbers for other countries/regions, see the flyer that came in the box with the MFP. HP service information 222 Appendix B Service and support ENWW
To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United States) or 1-800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide. For service for your HP product in other countries/regions, call the HP Customer Support telephone number for your country/region. See the flyer that came in the box with the MFP. HP service agreements Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). Out-of-Warranty Service: 1-800-633-3600. Extended Service: Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). Or, go to the HP Supportpack and Carepaq™ Services Web site at http://www.hpexpress-services.com/ 10467a. HP ToolboxFX To check the MFP status and settings and to view problem solving information and online documentation, use the HP ToolboxFX software. You can view the HP ToolboxFX when the MFP is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP ToolboxFX. See Managing and maintaining the multifunction peripheral (MFP). Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP Care Pack™ Services and Service Agreements HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services vary by location. For most MFPs HP offers both in- warranty and post-warranty HP Care Pack Services and Service Agreements. To identify service and support options for this MFP go to http://www.hpexpress-services.com/10467a and type the MFP model number. In North America, Service Agreement information can be obtained through HP Customer Care. Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). In other countries/regions please contact your country/region specific HP Customer Care Center. See the inbox flyer or go to http://www.hp.com for the HP Customer Care telephone number in your country/region. ENWW Availability of support and service 223
Repacking the MFP If your MFP needs to be moved or shipped to another location, perform the following procedure to repack the MFP. CAUTIONShipping damage as a result of inadequate packing is the customers responsibility. To ensure proper protection during shipment, the MFP must be repackaged properly using the original cushions. Repack the MFP CAUTION It is extremely important to remove the print cartridges before shipping the MFP. Print cartridges left in the MFP during shipping will leak and entirely cover the MFP engine and other parts with toner. To prevent damage to the print cartridge, avoid touching the roller, and store the print cartridge in its original packing material or so that it is not exposed to light. 1. Remove all four print cartridges. 2. If you have added optional tray 3, remove and retain. 3. Remove and retain the power cable and interface cable. 4. Remove and retain the output tray. 5. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly. 6. Use the original shipping container and packing material, if possible. If you have already disposed of the MFP packing material, contact a local mailing service for information about repacking the MFP. HP recommends insuring the equipment for shipment. 7. Include a completed copy of the Service information form . 224 Appendix B Service and support ENWW
Service information form WHO IS RETURNING THE EQUIPMENT?Date: Person to contact:Phone: Alternate contact:Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number:Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete the repair. HAVE YOU REMOVED THE PRINT CARTRIDGES? You must remove them before shipping the MFP, unless a mechanical problem prevents you from doing so. [ ] Yes. [ ] No, I cannot remove them. WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.) 1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you running? Is the failure repeatable?) 2. If the failure is intermittent, how much time elapses between failures? 3. If the unit connected to any of the following, give the manufacturer and model number. Personal computer: Modem:Network: 4. Additional comments: HOW WILL YOU PAY FOR THE REPAIR? [ ] Under warranty Purchase/received date: (Attach proof of purchase or receiving document with original received date.) [ ] Maintenance contract number: [ ] Purchase order number: Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized repair center. Authorized signature: Phone: Billing address: Special billing instructions: ENWWService information form 225