HP Color LaserJet CM1015 User Manual

							ProblemCauseSolution
MFP does not pull media from the media
input tray.The MFP might be in manual feed mode.●If Manual feed appears on the MFP
control-panel display, press OK to
print the job.
●Verify that the MFP is not in manual
feed mode and print the job again.
The media tray might be overloaded.Remove some of the media from the tray.
See Load trays.
The paper-length adjustment control in
tray 2 or optional tray 3 is set at a length
that is greater than the media size.Adjust the paper-length adjustment
control to the correct length.
The pickup roller might be dirty or
damaged.Contact HP Customer Care. SeeHP Customer Care or the support flyer
that came in the MFP box.
Performance problems
Try the tips in this section if pages exit the MFP but have nothing printed on them, or when the MFP
does not print any pages.
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that is printing to
see if content appears on all of the
pages.
The MFP might be malfunctioning.To check the MFP, print a Configuration
page.
Pages print very slowly. Heavier media types can slow the print
job.Print on a different type of media.
Complex pages print more slowly. Proper fusing requires a slower print
speed to ensure the best print quality.
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							ProblemCauseSolution
Pages did not print.
The MFP might not be pulling media
correctly.See Media-handling problems.
The media is jamming in the MFP.Clear the jam.
The USB cable might be defective or
incorrectly connected.●Disconnect the USB cable at both
ends and reconnect it.
●Try printing a job that has printed in
the past.
●Try using a different USB cable.
Other devices are running on the
computer.The device might not share a USB port.
When there is an external hard drive or
network switchbox connected to the
same port as the MFP, the other device
might be interfering. To connect and use
the MFP, disconnect the other device or
use two USB ports on the computer.
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							Resolve copy problems
The following are a few simple steps that can improve copy quality:
●Use quality originals.
●Adjust the control-panel settings for the type of original.
●Use the Text setting for items that contain mostly text.
●Use the Film photo setting when making a copy of a photograph.
●Use Picture when making a copy of a graphic.
●Use the Mixed setting for documents that include both text and graphics.
Use the table to Identify and resolve imaging problems.
ProblemCauseSolution
Copy edges are cropped.Original is edge-to-edge or has
margins smaller than those
supported by this MFP.1.Position the original 1/6
away from the top and right
edges of the scanner glass.
2.Select Reduce/Enlarge, and
press the navigation arrows
to select Full Page=91%,
then press Start Copy Black
or Start Copy Color.
Images are missing or faded. See Calibrate the MFP. One or more print cartridges might
be low.Replace any low print cartridges.
The device might have calibrated
incorrectly after installing a print
cartridge.Calibrate the device. SeeCalibrate the MFP.
The original might be of poor
quality.If the original is too light or
damaged, the copy might not be
able to compensate, even when
adjusting the contrast. If possible,
find an original document in better
condition.
The original might have a colored
background.Colored backgrounds might
cause images in the foreground to
blend into the background, or the
background might appear in a
different shade. If possible, use an
original document without a
colored background.
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							ProblemCauseSolution
Vertical white or faded stripes appear on the copy.The media might not meet
HP specifications.Use media that meets
HP specifications. See Media
supported on this MFP.
One or more print cartridges might
be low.Replace any low print cartridges.
If the error persists, inspect the
print cartridges for defects in the
printing area.
If the error persists contact HP customer support. See HP CustomerCare. or the support flyer that came in the MFP box.
Unwanted lines appear on the copy.
Tray 1 might not be placed
correctly.Verify that tray 1 is in place.
The flatbed scanner might be
dirty.Clean the paper path. See Cleanthe MFP.
An image exists on the back of the
original, or defects exist on the
scanner cover.On the flatbed scanner, place
three sheets of clean paper on top
of the original, close the flatbed
scanner cover, then re-scan the
original.
If the error persists, contact HP customer support. See HP CustomerCare. or the support flyer that came in the MFP box.
Black dots or streaks appear on the copy.
Ink, glue, correction fluid, or an
unwanted substance might be on
the flatbed scanner.Clean the device. See Clean the
MFP.
Copies are too light or dark.The device settings may be
incorrect.Verify that the quality settings are
correct on the device control
panel.
See the device software Help for
more information about changing
the settings.
The device might not be
calibrated correctly.Calibrate the device. SeeCalibrate the MFP.
Text is unclear. The device settings may be
incorrect.Verify that the quality settings are
correct on the device control
panel.
See the device software Help for
more information about changing
the settings.
The device might not be
calibrated correctly.Calibrate the device. SeeCalibrate the MFP.
The original is of poor quality.Try copying another document. If
the copy is free of defects, obtain
a better-quality original.
If the error persists contact HP customer support. See HP Customer
Care. or the support flyer that came in the MFP box.
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							Resolve scanning problems
Use the table to solve image-scan issues.
ProblemCauseSolution
The scanned image is of poor quality.The original might be a second-
generation photo or picture.●To eliminate the patterns, try
reducing the size of the image after
scanning.
●Print the scanned image to see if
the quality is better.
●Verify that the resolution and color
settings are correct for the type of
scan job being performed.
If the scanned page has a background
but the original document does not, the
original might be too thin to scan or copy
cleanly.On the flatbed scanner, place three
sheets of clean paper on top of the
original, close the flatbed scanner cover,
then re-scan the original.
The image that appears on the screen
might not be an accurate representation
of the quality of the scan.●Try adjusting the computer monitor
settings to use more colors (or
levels of gray). Make this
adjustment by opening Display in
Windows Control Panel.
●Try adjusting the resolution and
color settings in the scanner
software.
The original might have been loaded
incorrectly.Verify originals are properly loaded onto
the flatbed scanner. See 
Scan methods.
The scanner might be dirty.Clean the scanner.
The graphics settings might not be
suitable for the type of scan job that being
performed.Try changing the graphics settings or the
scan mode.
Part of the image did not scan. The original might have been loaded
incorrectly.Verify originals are properly loaded onto
the flatbed scanner.
A colored background might be causing
images in the foreground to blend into
the background.Try adjusting the settings before
scanning the original or enhancing the
image after scanning the original.
The original is longer than 298 mm
(11.75 in).The maximum flatbed scannable length
is 298 mm (11.75 in). If the page exceeds
the maximum length, the scanner stops.
The original is too small.The minimum size that the flatbed
scanner supports is 25 by 25 mm (1 by
1 inches).
The  media  size  is  incorrect. In Scan settings, make sure that the input
media size is large enough for the
document that being scanned.
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							ProblemCauseSolution
The scan takes too long.
The resolution or color level is set too
high.Change the resolution and color level
settings to the correct settings for the job.
The software is set to scan in color.The system default is color, which takes
longer to scan even when scanning a
monochrome original. If you acquire an
image through TWAIN or WIA, you can
change the settings so that the original
scans in grayscale or black-and-white.
See the device software Help for details.
A print job or copy job was sent before
you tried to scan.If someone sent a print job or copy job
before you tried to scan, the scan starts
if the scanner is not busy. However,
because the printer and scanner share
memory, the scan might be slower.
Resolve scan-quality problems using the table.
ProblemCauseSolution
Blank pagesThe original might have been loaded
upside down.On the flatbed scanner, place the original
document face-down with the upper-left
corner of the document at the lower-right
corner of the glass.
The scanner bulb might not be working.If the scanner bulb does not light, verify
that the cables from the scanner to the
formatter are connected correctly. If the
error persists, replace parts one at a time
in the following order until the problem is
resolved: scanner assembly, and finally
the formatter.
Too light or darkThe resolution and color levels may be
set incorrectly.Verify the resolution and color settings.
●Use the Text setting for items that
contain mostly text.
●Use the Film photo setting when
making a copy of a photograph.
●Use Picture when making a copy of
a graphic.
●Use the Mixed setting for
documents that include both text
and graphics.
●Use the Draft setting if conserve
toner or if the copy quality is not as
important.
Black dots or streaksInk, glue, correction fluid, or an unwanted
substance might be on the glass.Clean the flatbed scanner surface.
Unclear textThe resolution and color levels may be
set incorrectly.Verify the correct resolution and color
settings.
The scanned page has a background but
the original document does not.The original might be too thin to scan
cleanly.On the flatbed scanner, place three
sheets of clean paper on top of the
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							ProblemCauseSolution
original, close the flatbed scanner cover,
then re-scan the original.
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The device control panel display has black lines or dots, or
becomes blank
CAUTIONStatic electricity can cause unexpected black lines or dots to appear on the device
control panel display. Do not touch the device control panel display if there is a chance that you
have collected a static electric charge (for example, by walking on carpet in a low-humidity
environment).
Was the device exposed to an  electric or magnetic field?
Unexpected lines or dots might appear on the device control panel display, or the display might become
blank if the device is exposed to an electric or magnetic field. To resolve this problem, perform the
following procedure:
1.Turn the device off.
2. Remove the device from the electric or magnetic field.
3. Turn the device on again.
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Clear paper jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include
the following events:
CAUTIONDo NOT  use any tool or sharp object to help remove paper jams.
● The input trays are loaded improperly or overfilled.
● Tray 2 or optional tray 3 is opened during a print job.
● Too many sheets accumulated in the output area, or sheets blocked the output area.
● The print media being used does not meet HP specifications. See 
Print on special media
.
● The environment in which the print media was stored is too humid or too dry. See 
Print on special
media
.
Where to look for jams
Jams can occur in these locations:
●Inside the MFP. See 
Clear jams from inside the MFP
.
● In input areas. See 
Clear jams from tray 2 or optional tray 3
.
● In the output area. See 
Clear jams from tray output area
.
Find and remove the jam by using the instructions on the following pages. If the location of the jam is
not obvious, first look inside the MFP.
Loose toner might remain in the MFP after a jam. This problem should resolve itself after a few sheets
have been printed.
Each section below corresponds to an area where a paper jam could occur. Use the following
procedures to clear the jam. In all cases, grasp the jammed paper by both corners and pull slowly to
remove the paper.
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Clear jams from inside the MFP
CAUTIONJams in this area might result in loose toner on the page. If toner gets on clothes or
hands, wash them in cold water. (Hot water sets the toner into the fabric.)
1. Open the front door.
CAUTION Do not place anything on the transfer belt, which is located on the inside of the
front door. Otherwise the MFP can be adversely damaged, affecting print quality.
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