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HP Color LaserJet CM1015 User Manual

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    							Check and order supplies using HP Solution Center ...................................... 159
    Supplies Storage Guidelines ........................................................................................... 159
    Replace and recycle supplies .......................................................................................... 159
    HP policy on non-HP supplies ......................................................................................... 159
    Reset the MFP for non-HP supplies ................................................................ 159
    HP anti-counterfeit supplies Web site .............................................................................. 160
    Clean the scanner glass ................................................................................................................... 161
    Clean the MFP ................................................................................................................................. 162
    Clean the paper path using HP ToolboxFX ..................................................................... 162
    Cartridge-out override ...................................................................................................................... 163
    Configuration ................................................................................................................... 163
    On-going operation .......................................................................................................... 163
    Change print cartridges .................................................................................................................... 164
    Change the print cartridge ............................................................................................... 164
    Calibrate the MFP ............................................................................................................................ 168
    Calibrate the MFP from the front control panel ................................................................ 168
    Calibrate the MFP from the HP ToolboxFX ..................................................................... 168
    14  Problem solving
    Problem solving process .................................................................................................................. 170
    Problem solving checklist ................................................................................................ 170
    Control-panel messages .................................................................................................................. 172
    Solve print problems ......................................................................................................................... 179
    Print-quality problems ...................................................................................................... 179
    Identifying and correcting print defects ........................................................... 179
    Print-quality checklist ...................................................................... 179
    General print quality issues ............................................................ 179
    Solve issues with printing color documents .................................... 183
    Media-handling problems ................................................................................................ 185
    Print-media guidelines ..................................................................................... 185
    Solve print-media problems ............................................................................ 185
    Performance problems .................................................................................................... 187
    Resolve copy problems .................................................................................................................... 189
    Resolve scanning problems ............................................................................................................. 191
    The device control panel display has black lines or dots, or becomes blank ................................... 194
    Was the device exposed to an electric or magnetic field? ............................................... 194
    Clear paper jams .............................................................................................................................. 195
    Where to look for jams ..................................................................................................... 195
    Clear jams from inside the MFP ...................................................................................... 196
    Clear jams from tray output area ..................................................................................... 198
    Clear jams from the back of the MFP .............................................................................. 199
    Clear jams from tray 2 or optional tray 3 .......................................................................... 200
    Additional problem solving tools ....................................................................................................... 202
    Device pages and reports ................................................................................................ 202
    Demo page ...................................................................................................... 202
    Configuration page .......................................................................................... 202
    Supplies Status page ...................................................................................... 202
    HP ToolboxFX ................................................................................................................. 202
    View HP ToolboxFX ........................................................................................ 202
    Service menu ................................................................................................................... 2 0 2
    ENWWix
     
    						
    							Restore the factory-set defaults ...................................................................... 202
    Clean the paper path ....................................................................................... 203
    Calibrate the MFP ........................................................................................... 203
    15  Work with memory
    MFP memory .................................................................................................................................... 206
    Install memory DIMMs ...................................................................................................................... 207
    Check DIMM installation ................................................................................................................... 211
    Enable memory ................................................................................................................................ 211
    Appendix A  Accessories and supplies information
    Supplies ............................................................................................................................................ 214
    Memory ............................................................................................................................................ 214
    Cable and interface accessories ...................................................................................................... 215
    Paper handling accessories ............................................................................................................. 215
    Paper and other print media ............................................................................................................. 216
    User-replaceable parts ..................................................................................................................... 216
    Supplementary Documentation ........................................................................................................ 217
    Appendix B  Service and support
    Hewlett-Packard limited warranty statement .................................................................................... 220
    Print Cartridge Limited Warranty Statement ..................................................................................... 221
    HP Customer Care ........................................................................................................................... 222
    Availability of support and service .................................................................................................... 223
    HP Care Pack™ Services and Service Agreements ....................................................... 223
    Repacking the MFP .......................................................................................................................... 224
    Repack the MFP .............................................................................................................. 224
    Service information form .................................................................................................................. 225
    Appendix C  Specifications
    Multifunction peripheral (MFP) specifications ................................................................................... 228
    Appendix D  Regulatory information
    Introduction ....................................................................................................................................... 232
    FCC regulations ............................................................................................................................... 233
    Environmental Product Stewardship program .................................................................................. 234
    Protecting the environment .............................................................................................. 234
    Ozone production ............................................................................................................ 234
    Power consumption ......................................................................................................... 234
    HP LaserJet printing supplies .......................................................................................... 234
    Disposal of waste equipment by users in private households in the European Union . . . . 236
    Material safety data sheet ................................................................................................ 236
    Declaration of conformity .................................................................................................................. 237
    Country/region-specific safety statements ....................................................................................... 238
    Laser safety statement .................................................................................................... 238
    Canadian DOC statement ................................................................................................ 238
    Korean EMI statement ..................................................................................................... 238
    VCCI statement (Japan) .................................................................................................. 238
    xENWW
     
    						
    							Japanese Power Cord Statement .................................................................................... 239
    Finnish laser statement .................................................................................................... 240
    Index ................................................................................................................................................................. 241
    ENWWxi
     
    						
    							1 Multifunction peripheral (MFP) basics
    ●HP Color LaserJet CM1015/CM1017 MFP Series configurations
    ●
    HP Color LaserJet CM1015/CM1017 MFP Series features
    ●
    Walkaround
    ●
    Software
    ENWW1
     
    						
    							HP Color LaserJet CM1015/CM1017 MFP Series
    configurations
    HP Color LaserJet CM1015 MFPHP Color LaserJet CM1017 MFP
    ●Speed. Prints 8 pages per minute (ppm) in color or
    monochrome (black).
    ●Trays. The MFPs include a single-sheet priority-feed
    slot (tray 1) and a 250-sheet universal tray (tray 2)
    ●Connectivity. Hi-Speed USB 2.0 port
    ●Memory. 96 MB of synchronous dynamic random-
    access memory (SDRAM).
    ●Display. Tilt screen two-line display●All the HP Color LaserJet CM1015 MFP features plus the
    following:
    ●Memory. Four memory card slots
    ●Display. Tilt screen graphical display
    ●Connectivity. On-board networking
    Optional 250-sheet tray 3
    2 Chapter 1   Multifunction peripheral (MFP) basics ENWW
     
    						
    							HP Color LaserJet CM1015/CM1017 MFP Series features
    HP Color LaserJet CM1015/CM1017 MFP Series
    Color printing●Full color laser printing using the four process colors: cyan,
    magenta, yellow, and black (CMYK).
    Excellent print quality●HP print cartridges with ColorSphere toner achieve high gloss
    for a range of bright colors.
    ●ImageREt 2400 is a system of key color laser technologies
    that offer excellent print quality.
    ●True 600 by 600 dots per inch (dpi) text and graphics.
    ●Adjustable settings to optimize print quality.
    Ease of use●The few supplies are easy to install.
    ●Convenient access to MFP information and settings using
    the HP Solution Center and HP ToolboxFX software.
    ●Convenient access to all supplies and to the paper path
    through the front door.
    ●HP Photosmart Premier
    ●Adjust paper trays with one hand.
    Flexible paper handling●Trays 1 and 2 for letterhead, envelopes, labels,
    transparencies, custom-sized media, postcards, HP LaserJet
    glossy paper, HP LaserJet Tough paper, heavy paper, and
    HP Laser Photo paper.
    ●A 125-sheet top output bin.
    ●Print on Both Sides (manually). See 
    Print on both sides of the
    paper.
    Printer drivers●HP PCL6
    ●HP PostScript® Level 3 emulation
    Includes 35 built-in HP PostScript Level 3 language fonts.
    Interface connections●Hi-Speed 2.0 USB port.
    ●Built-in internal print server for connecting to a 10/100Base-T
    network. (HP Color LaserJet CM1017 MFP only)
    Energy savings●The MFP automatically conserves electricity by substantially
    reducing power consumption when it is not printing.
    ●Meets ENERGY STAR® guidelines for energy efficiency.
    Economical printing●N-up printing (printing more than one page on a sheet) and
    Printing on Both Sides features save paper. See Print on bothsides of the paper.
    Archive printingWhen printing pages that are to be stored long-term, this option
    sets the printer to a mode that reduces toner smearing and dusting.
    The default setting is Off.
    ENWW HP Color LaserJet CM1015/CM1017 MFP Series features 3
     
    						
    							HP Color LaserJet CM1015/CM1017 MFP Series
    Supplies●A Supplies Status page with print cartridge gauges that
    estimate remaining supply level. Not available for non-HP
    supplies.
    ●No-shake cartridge design.
    ●Authentication for original HP print cartridges.
    ●Easy ordering for replacement supplies.
    Accessibility●Online user guide compatible with text screen-readers.
    ●All doors and covers can be opened by using one hand.
    Expandability●Optional tray 3. This 250-sheet universal tray prevents the
    need to frequently add paper to the MFP. Only one additional
    250-sheet tray can be installed on the MFP.
    ●One DIMM slot for adding memory.
    Memory card slots (HP Color LaserJet CM1017 MFP
    only)Supports a variety of memory cards. See the Photo chapter for
    more information.
    Copy●Provides full-color copying from letter/A4- sized scanner
    glass.
    ●Control panel buttons available for color and monochromatic
    copying.
    Scan
    ●Provides 1200 pixels per inch (ppi), 24-bit full-color scanning
    from letter/A4-sized scanner glass.
    ●Scan-to E-mail
    ●Scan-to Folder
    4 Chapter 1   Multifunction peripheral (MFP) basics ENWW
     
    						
    							
    Walkaround
    The following figures show the locations and names of key MFP components.
    Figure 1-1  Front view (HP Color LaserJet CM1017 MFP shown)
    1Scanner
    2Output bin
    3Front door
    4Tray 1 (single sheet priority feed slot)
    5Tray 3 (optional; 250 sheets)
    6Tray 2 (250 sheets)
    7Memory card slots (HP Color LaserJet CM1017 MFP)
    8 MFP control panel
    ENWW Walkaround 5
     
    						
    							
    Figure 1-2  Back and side view
    1On/off switch
    2Power connection
    3Jam access door
    4Dust cover
    5DIMM access door
    6Network connection to 10/100 Base-T network (HP Color LaserJet CM1017 MFP only)
    7USB connection
    Figure 1-3  Transfer belt view (HP Color LaserJet CM1015 MFP)
    1Transfer belt (ETB)
    6 Chapter 1   Multifunction peripheral (MFP) basics ENWW
     
    						
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