HP Color LaserJet CM1015 User Manual
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Check and order supplies using HP Solution Center ...................................... 159 Supplies Storage Guidelines ........................................................................................... 159 Replace and recycle supplies .......................................................................................... 159 HP policy on non-HP supplies ......................................................................................... 159 Reset the MFP for non-HP supplies ................................................................ 159 HP anti-counterfeit supplies Web site .............................................................................. 160 Clean the scanner glass ................................................................................................................... 161 Clean the MFP ................................................................................................................................. 162 Clean the paper path using HP ToolboxFX ..................................................................... 162 Cartridge-out override ...................................................................................................................... 163 Configuration ................................................................................................................... 163 On-going operation .......................................................................................................... 163 Change print cartridges .................................................................................................................... 164 Change the print cartridge ............................................................................................... 164 Calibrate the MFP ............................................................................................................................ 168 Calibrate the MFP from the front control panel ................................................................ 168 Calibrate the MFP from the HP ToolboxFX ..................................................................... 168 14 Problem solving Problem solving process .................................................................................................................. 170 Problem solving checklist ................................................................................................ 170 Control-panel messages .................................................................................................................. 172 Solve print problems ......................................................................................................................... 179 Print-quality problems ...................................................................................................... 179 Identifying and correcting print defects ........................................................... 179 Print-quality checklist ...................................................................... 179 General print quality issues ............................................................ 179 Solve issues with printing color documents .................................... 183 Media-handling problems ................................................................................................ 185 Print-media guidelines ..................................................................................... 185 Solve print-media problems ............................................................................ 185 Performance problems .................................................................................................... 187 Resolve copy problems .................................................................................................................... 189 Resolve scanning problems ............................................................................................................. 191 The device control panel display has black lines or dots, or becomes blank ................................... 194 Was the device exposed to an electric or magnetic field? ............................................... 194 Clear paper jams .............................................................................................................................. 195 Where to look for jams ..................................................................................................... 195 Clear jams from inside the MFP ...................................................................................... 196 Clear jams from tray output area ..................................................................................... 198 Clear jams from the back of the MFP .............................................................................. 199 Clear jams from tray 2 or optional tray 3 .......................................................................... 200 Additional problem solving tools ....................................................................................................... 202 Device pages and reports ................................................................................................ 202 Demo page ...................................................................................................... 202 Configuration page .......................................................................................... 202 Supplies Status page ...................................................................................... 202 HP ToolboxFX ................................................................................................................. 202 View HP ToolboxFX ........................................................................................ 202 Service menu ................................................................................................................... 2 0 2 ENWWix
Restore the factory-set defaults ...................................................................... 202 Clean the paper path ....................................................................................... 203 Calibrate the MFP ........................................................................................... 203 15 Work with memory MFP memory .................................................................................................................................... 206 Install memory DIMMs ...................................................................................................................... 207 Check DIMM installation ................................................................................................................... 211 Enable memory ................................................................................................................................ 211 Appendix A Accessories and supplies information Supplies ............................................................................................................................................ 214 Memory ............................................................................................................................................ 214 Cable and interface accessories ...................................................................................................... 215 Paper handling accessories ............................................................................................................. 215 Paper and other print media ............................................................................................................. 216 User-replaceable parts ..................................................................................................................... 216 Supplementary Documentation ........................................................................................................ 217 Appendix B Service and support Hewlett-Packard limited warranty statement .................................................................................... 220 Print Cartridge Limited Warranty Statement ..................................................................................... 221 HP Customer Care ........................................................................................................................... 222 Availability of support and service .................................................................................................... 223 HP Care Pack™ Services and Service Agreements ....................................................... 223 Repacking the MFP .......................................................................................................................... 224 Repack the MFP .............................................................................................................. 224 Service information form .................................................................................................................. 225 Appendix C Specifications Multifunction peripheral (MFP) specifications ................................................................................... 228 Appendix D Regulatory information Introduction ....................................................................................................................................... 232 FCC regulations ............................................................................................................................... 233 Environmental Product Stewardship program .................................................................................. 234 Protecting the environment .............................................................................................. 234 Ozone production ............................................................................................................ 234 Power consumption ......................................................................................................... 234 HP LaserJet printing supplies .......................................................................................... 234 Disposal of waste equipment by users in private households in the European Union . . . . 236 Material safety data sheet ................................................................................................ 236 Declaration of conformity .................................................................................................................. 237 Country/region-specific safety statements ....................................................................................... 238 Laser safety statement .................................................................................................... 238 Canadian DOC statement ................................................................................................ 238 Korean EMI statement ..................................................................................................... 238 VCCI statement (Japan) .................................................................................................. 238 xENWW
Japanese Power Cord Statement .................................................................................... 239 Finnish laser statement .................................................................................................... 240 Index ................................................................................................................................................................. 241 ENWWxi
1 Multifunction peripheral (MFP) basics ●HP Color LaserJet CM1015/CM1017 MFP Series configurations ● HP Color LaserJet CM1015/CM1017 MFP Series features ● Walkaround ● Software ENWW1
HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFPHP Color LaserJet CM1017 MFP ●Speed. Prints 8 pages per minute (ppm) in color or monochrome (black). ●Trays. The MFPs include a single-sheet priority-feed slot (tray 1) and a 250-sheet universal tray (tray 2) ●Connectivity. Hi-Speed USB 2.0 port ●Memory. 96 MB of synchronous dynamic random- access memory (SDRAM). ●Display. Tilt screen two-line display●All the HP Color LaserJet CM1015 MFP features plus the following: ●Memory. Four memory card slots ●Display. Tilt screen graphical display ●Connectivity. On-board networking Optional 250-sheet tray 3 2 Chapter 1 Multifunction peripheral (MFP) basics ENWW
HP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP Series Color printing●Full color laser printing using the four process colors: cyan, magenta, yellow, and black (CMYK). Excellent print quality●HP print cartridges with ColorSphere toner achieve high gloss for a range of bright colors. ●ImageREt 2400 is a system of key color laser technologies that offer excellent print quality. ●True 600 by 600 dots per inch (dpi) text and graphics. ●Adjustable settings to optimize print quality. Ease of use●The few supplies are easy to install. ●Convenient access to MFP information and settings using the HP Solution Center and HP ToolboxFX software. ●Convenient access to all supplies and to the paper path through the front door. ●HP Photosmart Premier ●Adjust paper trays with one hand. Flexible paper handling●Trays 1 and 2 for letterhead, envelopes, labels, transparencies, custom-sized media, postcards, HP LaserJet glossy paper, HP LaserJet Tough paper, heavy paper, and HP Laser Photo paper. ●A 125-sheet top output bin. ●Print on Both Sides (manually). See Print on both sides of the paper. Printer drivers●HP PCL6 ●HP PostScript® Level 3 emulation Includes 35 built-in HP PostScript Level 3 language fonts. Interface connections●Hi-Speed 2.0 USB port. ●Built-in internal print server for connecting to a 10/100Base-T network. (HP Color LaserJet CM1017 MFP only) Energy savings●The MFP automatically conserves electricity by substantially reducing power consumption when it is not printing. ●Meets ENERGY STAR® guidelines for energy efficiency. Economical printing●N-up printing (printing more than one page on a sheet) and Printing on Both Sides features save paper. See Print on bothsides of the paper. Archive printingWhen printing pages that are to be stored long-term, this option sets the printer to a mode that reduces toner smearing and dusting. The default setting is Off. ENWW HP Color LaserJet CM1015/CM1017 MFP Series features 3
HP Color LaserJet CM1015/CM1017 MFP Series Supplies●A Supplies Status page with print cartridge gauges that estimate remaining supply level. Not available for non-HP supplies. ●No-shake cartridge design. ●Authentication for original HP print cartridges. ●Easy ordering for replacement supplies. Accessibility●Online user guide compatible with text screen-readers. ●All doors and covers can be opened by using one hand. Expandability●Optional tray 3. This 250-sheet universal tray prevents the need to frequently add paper to the MFP. Only one additional 250-sheet tray can be installed on the MFP. ●One DIMM slot for adding memory. Memory card slots (HP Color LaserJet CM1017 MFP only)Supports a variety of memory cards. See the Photo chapter for more information. Copy●Provides full-color copying from letter/A4- sized scanner glass. ●Control panel buttons available for color and monochromatic copying. Scan ●Provides 1200 pixels per inch (ppi), 24-bit full-color scanning from letter/A4-sized scanner glass. ●Scan-to E-mail ●Scan-to Folder 4 Chapter 1 Multifunction peripheral (MFP) basics ENWW
Walkaround The following figures show the locations and names of key MFP components. Figure 1-1 Front view (HP Color LaserJet CM1017 MFP shown) 1Scanner 2Output bin 3Front door 4Tray 1 (single sheet priority feed slot) 5Tray 3 (optional; 250 sheets) 6Tray 2 (250 sheets) 7Memory card slots (HP Color LaserJet CM1017 MFP) 8 MFP control panel ENWW Walkaround 5
Figure 1-2 Back and side view 1On/off switch 2Power connection 3Jam access door 4Dust cover 5DIMM access door 6Network connection to 10/100 Base-T network (HP Color LaserJet CM1017 MFP only) 7USB connection Figure 1-3 Transfer belt view (HP Color LaserJet CM1015 MFP) 1Transfer belt (ETB) 6 Chapter 1 Multifunction peripheral (MFP) basics ENWW