HP Color LaserJet CM1015 User Manual

							8.Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.
9.When using a non-HP print cartridge, check the MFP control panel for further instructions.
For additional help, go to 
http://www.hp.com/support/clj1015_1017.
NOTEAfter replacing or changing a black print cartridge, a cleaning page automatically prints.
This helps prevent speckles on the front or back of printed documents. For a more thorough
cleaning, see 
Clean the paper path using HP ToolboxFX.
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							Calibrate the MFP
The MFP automatically self-calibrates, but calibration settings can be manually adjusted by using the
HP ToolboxFX.
Environmental differences or aging print cartridges might cause fluctuations in image density. The MFP
accounts for this with image stabilization control. The MFP automatically calibrates at various times to
maintain the highest level of print quality. Also request a calibration by using the HP ToolboxFX.
The MFP does not interrupt a print job to calibrate. It waits until the job is complete before calibrating or
cleaning. While the MFP is calibrating, it pauses printing for the time that is required to complete the
calibration.
NOTEThis calibration process calibrates the printer. It does not calibrate the image scanner.
Calibrate the MFP from the front control panel
1.Press Menu.
2.Press the navigation arrows until the display reads System setup. Press OK.
3.Press the navigation arrows until the display reads Print quality. Press OK.
4.Press the navigation arrows until the display reads Calibrate color. Press OK.
5.Press the navigation arrows until the display reads Calibrate now. Press OK.
6.Press OK to confirm Calibrate now.
Calibrate the MFP from the HP ToolboxFX
1.Open the HP ToolboxFX in one of these ways:
●On the desktop, double-click the HP ToolboxFX icon.
●On the Windows Start menu, click Programs (All Programs in Windows XP), click HP,
click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help.
2.Click the System Settings tab then click Print Quality.
3.In the Calibration section, click Calibrate.
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							14 Problem solving
●Problem solving process
●
Control-panel messages
●
Solve print problems
●
Resolve copy problems
●
Resolve scanning problems
●
The device control panel display has black lines or dots, or becomes blank
●
Clear paper jams
●
Additional problem solving tools
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							Problem solving process
Use the problem solving checklist to resolve MFP issues.
Problem solving checklist
Follow these steps when trying to solve an MFP problem.
Step
numberVerification stepPossible problemsSolutions
1Is the power on?
When the MFP is
connected to a grounded
power source, the control
panel shows Hewlett-
Packard with both the
Ready and Attention lights
blinking. The control panel
then displays
Initializing... then Ready,
at which time only the
green light is on.No power due to failed power source,
cable, switch, or fuse.1.Verify that the MFP is plugged in.
2.Verify that the power cable is
functional and that the power switch
is on.
3.Check the power source by
plugging the MFP directly into the
wall or into a different outlet.
4.Test the outlet or connect another
device to the outlet to verify that the
outlet is functioning.
2Does Ready appear in
the control panel or
screen?
The control panel should
function without error
messages.Control panel shows an error.See Control-panel messages for a list of
common messages that can help correct
the error.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care or the support flyer that came in the
MFP box.
3Do information pages
print?
Print a Configuration
page.Control panel displays an error message.See Control-panel messages for a list of
common messages that can help correct
the error.
Media does not move smoothly through
the MFP paper path.Clean the paper path.
Poor print quality.See Print-quality problems.
If the error persists, contact
HP Customer Care. See 
HP CustomerCare or the support flyer that came in the
MFP box.
4Does the device copy?
Place the Configuration
page onto the flatbed
glass and make a copy.
Copies should print
without print-quality
problems.Poor copy quality from flatbed.1.If the print quality from the internal
tests and the copy from the scanner
were acceptable, clean the flatbed
glass.
2.If, after performing maintenance,
the problem persists, see 
Resolvecopy problems
If the problem persists, contact
HP Customer Care. See 
HP CustomerCare or the support flyer that came in the
MFP box.
170 Chapter 14   Problem solving ENWW
 
						

							Step
numberVerification stepPossible problemsSolutions
5Does the MFP print from
the computer?
Connect the network
cable or USB cable to the
MFP and the computer.
Use a word-processing
application to send a print
job to the MFP.Software is not installed correctly or an
error occurred during software
installation.Run the uninstall via the program group.
Reinstall using the software CD.
The cable is not connected correctly.Reconnect the cable.
An incorrect driver is selected.Select the proper driver.
Other devices are connected to the USB
port.Disconnect the other devices and try
again to print.
There is a port driver problem in
Microsoft Windows.Run the uninstall via the program group.
Reinstall using the software CD.
If the error persists, contact
HP Customer Care. See 
HP CustomerCare or the support flyer that came in the
MFP box.
 
6Does the device scan to
the computer?
Initiate a scan from the
desktop software on the
workstation.The cable is not connected properly.Reconnect the cable.
Software is not installed correctly or an
error occurred during software
installation.Run the uninstall via the program group.
Reinstall using the software CD.
 If the error persists, turn off the device,
then turn the device on again.
If the error still persists, contact
HP Customer Care. See 
HP CustomerCare or the support flyer that came in the
device box.
7Does the MFP recognize
and print from a memory
card?
Insert a memory card and
print an index page.The MFP does not recognize the card.Remove the card and reinsert it into the
memory card slot. Verify that the card is
fully inserted into the slot.
 
Verify that the memory card type is a
supported type.
Verify that only one card is inserted in the
memory-card slots.
The MFP does not print certain images. Verify that the files on the memory card
are in the correct format. The MFP
recognizes only SRGB format JPEG
files.
ENWWProblem solving process 171
 
						

							Control-panel messages
The following are control-panel warning icons that may be seen on the HP Color LaserJet CM1017 MFP.
General error
Memory card error
Paper error
Paper jam
Attention
Scanner error
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count on
the second line of the display, if appropriate. In addition, alert messages, warning messages, and critical
error messages indicate situations that might require some action.
Alert and warning messages appear temporarily and might require the user to acknowledge the
message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the
job might not complete or the print quality might be affected. If the alert or warning message is related
to printing and the auto-continue feature is on, the MFP attempts to resume the printing job after the
warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a
critical error persists, the MFP might require service.
172 Chapter 14   Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
10.000x Supply ErrorE-label cannot be read or print cartridge is not
properly installed.
10.0000 = Black print cartridge
10.0001 = Cyan print cartridge
10.0002 = Magenta print cartridge
10.0003 = Yellow print cartridge1.Remove the print cartridge and verify
that the E-label reader guide pin is not
broken.
2.Reinstall print cartridge.
3.Turn on the printer.
4.If the problem is not solved, replace the
cartridge.
10.100x Supply Error
Reinstall
The supplies gauge displays the
consumption levels of print cartridges.A print cartridge is missing.
10.1000 = Black print cartridge
10.1001 = Cyan print cartridge
10.1002 = Magenta print cartridge
10.1003 = Yellow print cartridgeInstall the correct print cartridge.
50.x Fuser ErrorThe device has experienced an internal
hardware error.
50.1 Fuser Error—low temperature
50.3 Fuser Error—slow fuser
50.2 Fuser Error—high temperatureTurn off the power by using the power switch
and if a surge protector is being used, remove
it. Plug the device directly into the wall socket.
Use the power switch to turn on the device.
Turn off the device, wait at least 25 minutes,
then turn on the device.
If the error persists, contact HP customer
support. See 
HP Customer Care or the
support flyer that came in the MFP box.
51.20 ErrorThe device has experienced an internal
hardware error.
51.20 Error—black scanner error
51.21 Error—cyan scanner error
51.22 Error—magenta scanner error
51.23 Error—yellow scanner errorTurn off the power by using the power switch,
wait at least 30 seconds, then turn on the
power and wait for the device to initialize.
Turn off the power by using the power switch
and if a surge protector is being used, remove
it. Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP customer
support. See 
HP Customer Care or the
support flyer that came in the MFP box.
54.xx ErrorToner sensor error.Turn off the device, wait at least 30 seconds,
then turn on the power and wait for the device
to initialize. If the error persists, contact
HP Customer Care. See 
HP Customer Care
or the support flyer that came in the device
box.
55.0 ErrorDC controller error. The device has
experienced an internal hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, then turn on the
power and wait for the device to initialize.
Turn off the power by using the power switch
and if a surge protector is being used, remove
it. Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP customer
support. See 
HP Customer Care or the
support flyer that came in the MFP box.
ENWWControl-panel messages 173
 
						

							Control panel messageDescriptionRecommended action
57 Fan Error
Turn off then turn onThe device has experienced a problem with
its internal fan.Turn off the power by using the power switch,
wait at least 30 seconds, then turn on the
power and wait for the device to initialize.
If the error persists, contact HP customer
support. See 
HP Customer Care or the
support flyer that came in the MFP box.
59.xx ErrorThe device has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care or the support
flyer that came in the device box.
79 Error
Turn off then turn onThe device has experienced an internal
firmware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If you have recently installed a memory DIMM
in the device, turn off the device, remove the
memory DIMM, reinstall the DIMM to verify
that it is seated properly, and then turn on the
device.
Turn off the power by using the power switch
and if a surge protector is being used, remove
it. Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, upgrade the firmware.
See 
HP Customer Care or the support flyer
that came in the device box.
If the error persists, replace the formatter.
See 
HP Customer Care or the support flyer
that came in the device box.
Calibrating...The printer is calibrating.No action is required. This task may take
several minutes.
Cleaning...The printer is in cleaning mode.No action is required. This task may take
several minutes.
Device error.
Press [OK].An internal error occurred in the device.Press OK to resume the job. Turn off the
power by using the power switch, wait at least
30 seconds, then turn on the power and wait
for the device to initialize. If these actions do
not resolve the problem, contact
HP Customer care. See 
HP Customer Care
or the support flyer that came in the MFP box.
Door openThe MFP door is open.The door must be closed before printing can
continue.
Engine communication
errorThe device experienced an internal
communication error.This is a warning message only. Job output
might be affected.
174 Chapter 14   Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
HP supplies
installedThe printer transitioned from having one or
more non-HP supplies to having all HP
supplies installed.No action required.
Incorrect  cartridgeThe  print cartridge may be crooked,
or installed in the wrong print cartridge slot.
One of the following messages may display:
Incorrect black cartridge
Incorrect cyan cartridge
Incorrect magenta cartridge
Incorrect yellow cartridgeReinstall the  print cartridge.
Insert only 1 memory card at a timeMore than one memory card has been
inserted.Remove all but one memory card.
Install  cartridge
The supply gauge indicates the supply or
supplies that are out of toner.One of the following messages may display:
●Install black cartridge
●Install cyan cartridge
●Install magenta cartridge
●Install yellow cartridgeThe supply or supplies must be installed
before printing can continue.
Install supplies
The supplies gauge displays the
consumption levels of print cartridges.Multiple supplies are not installed.Install correct print cartridges.
Invalid driver. Press [OK].The printer driver is incorrect.Re-select the printer driver appropriate for the
device.
Invalid entryInvalid data or response.Correct the entry.
Jam in…A jam occurred in:
●the print/paper path
●tray 1
●tray 2
●output binClear the jam, then press OK.
Load paperThe HP Color LaserJet CM1015/CM1017
MFP is out of paper.Please load specified paper type into the tray
indicated.
Load Tray X
[TYPE] [SIZE]The MFP is processing the job, but the tray
indicator is empty.Please load specified paper type and size into
the tray indicated.
Manual feed
Press [OK]The MFP is waiting for paper in the tray
indicated.Load the paper as indicated.
Memory card is in backwardsThe memory card was inserted backwards
into the card slot.Remove, turn, and reinsert the card.
ENWWControl-panel messages 175
 
						

							Control panel messageDescriptionRecommended action
Memory card is unsupportedThe memory card that you have inserted is
not a type that is supported.Insert a card that is supported. The HP Color
LaserJet CM1017 MFP supports the
following cards:
●CompactFlash
●Ultra CompactFlash
●Smart Media
●Memory Stick
●Secure Digital
●Multi Media Card
●xD Card
Memory card slots
are disabledThe memory card slots have been disabled.Contact your system administrator.
Memory is low. Press [OK].
Press [OK]The device memory has been almost
completely filled or is full.Allow the device to finish the job, or press
OK to cancel the job.
Power cycle the machine.
Break the job into smaller jobs that contain
fewer pages.
If the error persists, add a memory DIMM to
the printer. For more information, see
http://www.hp.com for more information
about DIMMs and accessories.
Memory low.
Only one copy made.The device does not have enough memory to
complete the collated copy job.Break the job into smaller jobs that contain
fewer pages.
If the error persists, turn off the device and
then turn on the device.
If the error persists, add memory to the
device.
Misprint. Press [OK].
Press [OK]The printed pages have been incorrectly
placed on the paper.To continue, press OK.
No media pickup.
Press [OK].The print engine has failed to pick up a piece
of media.In tray 1, verify that the media was inserted
far enough into the tray. In tray 2 or optional
tray 3, verify that the paper-length guide is in
the correct position for the media size that
being used.
Reload the media in the input tray and
press OK to continue the job.
If the error persists, contact HP Customer
Care. See 
HP Customer Care or the support
flyer that came in the MFP box.
176 Chapter 14   Problem solving ENWW