HP Business InkJet 1200D User Manual
Have a look at the manual HP Business InkJet 1200D User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1114 HP manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
ENWW 29 Blank page printed Check for empty ink cartridges If you are printing black text and a blank page prints, the black ink cartridge might be empty. See Replacing the ink cartridges. Check media settings zMake sure you select the correct print quality settings in the printer driver for the media loaded in the trays. For example, Maximum dpi is only available for photo paper and cannot be used with other media types. zMake sure the page settings in the printer driver matches the width of media loaded in the tray. See Changing print settings. Check the parallel port on your computer If you are using a parallel cable, make sure the printer is connected directly to the parallel port. Avoid sharing the port with other devices, such as a Zip drive or other printers. Something on the page is missing or incorrect Check margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. See Setting minimum margins. Check color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes slightly distort printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
30 3 - Maintaining and troubleshootingENWW Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. See Loading media. Check the media size zContent on a page might be cut off if the document size is larger than the media that you are using. zMake sure the media size selected in the printer driver matches the size of media loaded in the tray. See Changing print settings. zIf you are using a computer running Windows, select Emulate LaserJet Margins in the printer driver to scale the document to fit the media size currently selected. See Changing print settings. Check margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. See Setting minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. See Changing print settings. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes slightly distort printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts; or refer to the application’s documentation, or contact the software manufacturer for specific help.
ENWW 31 Poor print quality and unexpected printouts Check the printheads and ink cartridges Replace any clogged or worn printheads or low ink cartridges (see Maintaining the printheads), and try to print again. Check the paper quality The paper might be too moist or too rough. Make sure the media used meets HP specifications (see Selecting print media), and try to print again. Check the type of media loaded in the printer zMake sure the tray supports the type of media you have loaded. See Understanding specifications for supported media. zMake sure you have selected the tray in the printer driver that contains the media you want to use. See Changing print settings. Check rollers in the printer The rollers in the printer might be dirty, causing lines or smudges to appear on your printout. Turn off the printer, disconnect the power cord, clean the rollers in the printer with isopropyl alcohol on a lint-free cloth, and try to print again. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes slightly distort printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
32 3 - Maintaining and troubleshootingENWW Meaningless characters print If an interruption occurs to a job that is printing, the printer might not recognize the rest of the job. Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs, and wait again. When the printer is ready, resend the job. If prompted by the computer to retry the job, click Cancel. Check cable connections If the printer and computer are connected with a USB or parallel cable, the problem may be due to a poor cable connection. Make sure the cable connections at both ends are secure. If the problem persists, turn off the printer, disconnect the cable from the printer, turn on the printer without connecting the cable, and delete any remaining jobs from the print spooler. When the Power light is on and not flashing, reconnect the cable. Check the document file The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available. Check the symbol set If you are using MS-DOS, use the HP DJCP to set the appropriate symbol set for the language of your document. See HP Deskjet Control Panel (HP DJCP). Ink is smearing Check print settings zWhen you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS) in the printer software. However, note that decreasing ink saturation might give printouts a “washed-out” quality. zColor documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. Try using the other print mode such as Draft to reduce ink, or use HP Premium Paper designed for printing vivid color documents. See Changing print settings. Check the media type Some types of media do not accept ink well, ink will dry more slowly and smearing may occur. See Selecting print media. Check the margin settings zIf you are using a computer running Windows, make sure the Minimize margins option is not selected. See Changing print settings. zIncrease the margins in your document. For more information, see the documentation included with your software application.
ENWW 33 Ink is not filling the text or graphics completely Check the ink cartridges Ink cartridges might have run out of ink. Replace any empty cartridge. Or try removing and reinstalling the cartridges, make sure they snap firmly into place. See Replacing the ink cartridges. Check the media type Some media types are not suitable for use with the printer. See Selecting print media. Output is faded or dull colored Check the print mode The FastNormal and Draft modes in the printer driver allow you to print at a faster rate, they are good for printing drafts. To get better result, select Normal or Best. SeeChanging print settings. Check the paper type setting When printing on transparencies or other special media, select the corresponding media type in the printer driver. See Printing on special and custom-sized media. Check the ink cartridges If lines in the text or image are broken or do not print properly, one or more of the ink cartridges may have run out of ink or are defective. Replace these cartridges with new ones. Colors are printing as black and white Check print settings Make sure Print in Grayscale is not selected in the printer driver. Wrong colors are printing Check print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printheads Whenever print quality noticeably decreases, you may need to clean the printheads. SeeMaintaining the printheads.
34 3 - Maintaining and troubleshootingENWW Printout shows bleeding colors Check print settings Some media type settings (such as Transparency Films and Photo Papers) and print quality settings (such as Best) require more ink than others. Choose different print settings in the printer driver, make sure you select the correct media type. See Changing print settings. Check ink cartridges Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer. HP does not guarantee or support refilled ink cartridges. For ordering information, see HP supplies and accessories. Colors do not line up properly Check printheads The printheads are automatically aligned when a printhead is replaced. However, you might notice improvement in the print quality by performing the alignment procedure yourself. See Maintaining the printheads. Check graphics placement Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page. Lines or dots are missing from text or graphics Check printheads The printheads or printhead contact pads might need cleaning. See Maintaining the printheads.
ENWW 35 Resolving paper-feed problems This section provides solutions to common paper-feed problems. For information on resolving jams, see Clearing jams. Tray cannot be inserted zWith the tray removed from the printer, turn the printer off and then on again. Reinsert the tray. zMake sure that the tray is aligned with the printer opening. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. SeeUnderstanding specifications for supported media. Media is not picked up from tray 1 or tray 2 zMake sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. zMake sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. zMake sure the tray is inserted properly. Media is not coming out correctly zMake sure the output tray extension is extended, otherwise, printed pages may fall off the printer. zRemove excess media from the output tray. There is a limit to the number of sheets the tray can. zIf the auto-duplex unit is not installed properly during a duplex job, media may exit through the rear of the printer. Reinstall the auto-duplex unit or close its cover.
36 3 - Maintaining and troubleshootingENWW Pages are skewing Make sure that media loaded in tray 1 or tray 2 is aligned to the right and front guides. Multiple pages are being picked up zMake sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. zMake sure that the tray is not overloaded with paper. zWhen you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify multiple-pick problems. zWhen reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. Resolving printer management problems This section provide solutions to common problems that involve managing the printer. Embedded Web server (EWS) cannot be opened Check your network setup zMake sure you are not using a phone cord to connect the printer to the network. zMake sure the network cable is securely connected to the printer. zMake sure the network hub, switch, or router is on and working properly. Check the computer Make sure the computer that you are using is connected to the network. Check your Web browser Make sure the Web browser meets the minimum system requirements. See Printer specifications. Check the printer IP address zPrint a configuration page, and then locate the printer’s IP address on the second page. See Understanding the configuration page. zPing the printer using the IP address from an MS-DOS prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 If the a reply appears, the IP address is correct.
ENWW 37 Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints an alignment page to align the printheads. This process takes about seven minutes, and once complete, the alignment page may be discarded after it is printed. If the printer does not print the page, see General troubleshooting tips. Problems installing software Verify the computer requirements Make sure the computer meets the system requirements. See System requirements. Verify installation preliminaries zBefore installing software on a Windows computer, ensure all other programs are closed. zIf the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter. zIf the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/ businessinkjet1200. Reinstall the printer software If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. SeeUninstalling the printer software.
38 3 - Maintaining and troubleshootingENWW Problems connecting to a network NoteAfter correcting any of the following, run the setup program again. General network troubleshooting If you are unable to install the printer software on the computer, verify that: zAll cable connections to the computer and the printer are secure. zThe network is operational and the network hub is turned on. zAll applications, including virus protection programs and personal firewalls, are closed or disabled. zMake sure the printer is installed on the same subnet as the computers that will be using the printer. zIf the installation program cannot discover the printer, print the configuration page and enter the IP address manually in the installation program. See Understanding the configuration page. zPing the printer using the IP address from an MS-DOS prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 If the a reply appears, the IP address is correct. zIf you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1 Print a configuration page. For instructions, see Understanding the configuration page. 2 From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes. 3 Right-click the printer icon, click Properties, and then click the Por ts tab. 4 Select the TCP/IP port for the printer, and then click Configure Port. 5 Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the configuration page. 6Click OK twice to save the settings and close the dialog boxes. Problems connecting to a wired network zIf the Link light on the network connector does not turn on, make sure that all of the General troubleshooting tips conditions are met. zThough it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by assigning the printer with a static IP address. For more information, see Configure network options.