HP Business InkJet 1200D User Manual

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To print on special media (Mac OS)
1Load the appropriate media. See Loading media.
2On the File menu, click Page Setup.
3Select the media size. 
4To set a custom media size, complete the following steps:
 a For Mac OS 9, click Edit Custom Paper Sizes in the Paper Size pull-down menu.
For Mac OS X, click Custom Paper Size in the Settings pull-down menu.
 bClick New, and then type a name for the size in the Paper Size Name box.
 c In the Width and Height boxes, type the dimensions. 
For Mac OS X, you can also set the margins.
 dClick Done or OK.
 e For Mac OS 9, click Done again.
5On the File menu, click Print.
6For Mac OS 9, select the media source in the General panel.
7Open the Paper Type/Quality panel.
8For Mac OS 9, select the media source and media group and type.
For Mac OS X, click the Paper tab and select the media type.
9Change any other desired settings and click Print.
 
						

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3
Maintaining and 
troubleshooting
Replacing the ink cartridges
You can check the ink levels from the Toolbox (Windows), the HP Inkjet Toolbox (Mac OS), 
or the embedded Web server. For information about using these tools, see Overview of printer 
management tools. 
After removing a cartridge from its package, install it right away. Do not remove a cartridge 
from the printer for long periods of time.
CAUTIONHP recognizes customer’s choice, but cannot guarantee the quality or reliability of non-HP ink 
cartridges. Printer services or repairs required as a result of using non-HP or refilled ink 
cartridges is not covered under warranty.
NoteTo find out which ink cartridges work with your printer, see Supplies.
To replace an ink cartridge
1Ensure the printer is turned on.
2Open the ink cartridge cover by pressing and releasing it.
3Remove the ink cartridge that requires replacement by grasping it between your thumb 
and forefinger and pulling it firmly toward you.
4Remove the new ink cartridge from its package.
5Insert the cartridge into its own color-coded slot. Press down firmly on the cartridge to 
ensure proper contact.
6Close the ink cartridge cover.
 
						

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Maintaining the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, this may be 
caused by clogged ink nozzles and you might need to clean the printheads. To find out which 
printheads work with your printer, see Supplies.
When the quality of printouts deteriorates, complete the following:
zCheck the health of the printheads
zInitiate the automatic printhead cleaning process
zManually clean the printhead contacts
zReplace the printheads, if the problems persist after cleaning.
CAUTIONHP is not responsible for damage to the printer that results from modifying the printheads.
To check printhead health
zConfiguration page
1 Press the Configuration Page button to print the configuration page. See 
Understanding the configuration page.
2 Check the printhead health section of the configuration page. If any printhead status is 
bad, clean or replace the printhead.
zEmbedded Web server
1 Open the embedded Web server. See To open the EWS.
2 Click the Information tab.
3Click Ink Supplies in the left pane. If any printhead status is bad, clean or replace the 
printhead.
zToolbox (Windows)
1 Open the Toolbox. See To open the Toolbox.
2 On the Information tab, click Printhead Health. 
If any printhead status is bad, clean or replace the printhead.
To clean printheads automatically
NoteClean the printheads only when necessary; cleaning uses ink and shortens the life of the 
printheads. There are three levels of cleaning available. After one level of cleaning, perform the 
next level of cleaning only if the results are not satisfactory.
zControl panel
1 Press and hold   (Power button).
2 While holding the button, do one of the following. Perform the next level of cleaning 
only if results from previous level are not satisfactory.
a For level 1 cleaning: Press   (Cancel button) twice.
b For level 2 cleaning: Press   (Cancel button) twice and   (Resume button) once.
c For level 3 cleaning: Press   (Cancel button) twice and   (Resume button) twice.
 
						

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3 Release   (Power button). 
The printer begins the cleaning process.
4 Print the configuration page of the printer. See Understanding the configuration page.
zEmbedded Web server
1 Open the embedded Web server. See To open the EWS.
2 Click the Settings tab.
3 To clean the printheads, click Diagnostic in the left pane. Then, select the appropriate 
cleaning level from the drop-down list in the Printheads section.
zToolbox (Windows)
1 Open the Toolbox. See To open the Toolbox.
2 Click the Printer Services tab, click Clean Printheads, and follow the onscreen 
instructions.
zHP Inkjet Toolbox (Mac OS)
1 Open the HP Inkjet Toolbox. See To open the HP Inkjet Toolbox.
2Click Clean and follow the onscreen instructions.
To align the printheads
Whenever you replace a printhead, the printer automatically aligns the printheads to ensure 
the best print quality. However, if the appearance of your printed pages indicates that the 
printheads are misaligned, you can align them manually.
zControl panel
Press and hold   (Power button), press   (Resume button) three times, and release 
(Power button). 
zEmbedded Web server
1 Open the embedded Web server. See To open the EWS.
2 Click the Settings tab.
3Click Diagnostic in the left pane. 
4 In the Printheads section, select the align printheads option from the drop-down list.
zToolbox (Windows)
1 Open the Toolbox. See To open the Toolbox.
2 Click the Printer Services tab, click Align Printheads, and follow the onscreen 
instructions.
zHP Inkjet Toolbox (Mac OS)
1 Open the HP Inkjet Toolbox. See To open the HP Inkjet Toolbox.
2Click Calibrate and follow the onscreen instructions.
 
						

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To replace the printheads
NoteOnly replace printheads after you have attempted to clean the printheads. See To clean 
printheads automatically and To clean the printhead contacts manually.
1Ensure the printer is plugged in and turned on.
2Open the top cover.
3Lift to open the printhead latch.
4Lift the handle of a printhead and use it to pull the printhead out of its slot.
5Remove the new printhead from its package, and then remove the protective tape. 
6Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure 
proper contact.
7Close the printhead latch. Ensure it is in the lock position.
8Close the top cover.
9Wait while the printer initializes the printheads and prints an alignment page.
To clean the printhead contacts manually
To find out which printheads are compatible with your printer, see Supplies.
CAUTIONClean the printhead contacts only after you have attempted to clean the printheads 
automatically. See To clean printheads automatically. Printhead contacts contain sensitive 
electronic components that can be damaged easily.
1Ensure the printer is plugged in and turned on.
2Open the top cover.
3Wait two or three seconds, and then unplug the printer power cord.
4Lift to open the printhead latch.
5Lift the handle of a printhead and use it to pull the printhead out of its slot.
 
						

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6Carefully remove any ink from the contact pads on the printhead using a dry cotton swab 
or a soft, dry, lint-free cloth that will not come apart or leave fibers behind.
CAUTIONOnly wipe the contact pads. Wiping the nozzles (located on the underside of the printhead) 
can cause severe damage to the printhead.
7If some residue remains, slightly moisten the swab with distilled, filtered, or bottled water 
and continue wiping until the contacts are clean. 
CAUTIONAvoid using drinking water or alcohol, which could damage the printheads. 
8After cleaning, place the printhead on a sheet of paper or paper towel. 
9Clean the contact points in the printhead slot inside the printer with a dampened cotton 
swab. Before re-inserting the printheads, make sure all the electrical contacts have had at 
least five minutes to dry.
10Plug in the power cord and turn on the printer. The control panel should still indicate that a 
printhead is missing.
11If you are replacing a printhead, remove the new printhead from its package, and then 
remove the protective tape. 
12Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure 
proper contact.
13Close the printhead latch. Ensure it is in the lock position.
14Close the top cover.
15Where necessary, repeat the above steps for the remaining printheads.
16Wait while the printer initializes the printheads and prints an alignment page. If the printer 
does not print an alignment page, replace the printhead you have cleaned.
 
						

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Calibrating the color
Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the 
best print quality. If you are not satisfied with the appearance of the colors, you can calibrate 
colors manually.
zToolbox (Windows)
Click the Printer Services tab. Then, click Calibrate Color and follow the onscreen 
instructions.
zHP Inkjet Toolbox (Mac OS)
Click Calibrate Color and follow the onscreen instructions.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems. 
zFor paper jam, see Clearing jams.
zFor paper-feed problems, such as the paper skew and paper pick, 
see Resolving paper-feed problems.
Some printer problems can be resolved by resetting the printer.
To reset the printer
1While pressing the Configuration Page button, press   (Resume button) three times. 
2Wait about 20 seconds, and then press   (Power button) to turn off the printer.
3Disconnect the power cord from the printer.
4Wait about 20 seconds, and then reconnect the power cord.
5Press   (Power button) to turn on the printer.
General troubleshooting tips
Ensure the following:
zPower light is on and not blinking. When the printer is first turned on, it takes 
approximately 45 seconds to warm up.
zMake sure the printer is in the Ready state. If lights are on or blinking, see Printer lights 
reference.
zNo error messages appear on the computer screen.
zPower cord and other cables are working and firmly connected to the printer. Make sure 
the printer is connected firmly to a functioning alternating current (AC) power outlet and is 
turned on. See Printer specifications for voltage requirements.
zMedia is loaded correctly in the tray and is not jammed in the printer.
zPrintheads and ink cartridges are properly installed in their correct color-coded slots. 
Press down firmly on each one to ensure proper contact. Ensure you have removed the 
tape from each printhead.
zPrinthead latch and all covers are closed.
 
						

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Rear access panel or auto-duplex unit is locked into place.
zAll packing tapes and materials are removed from the printer.
zPrinter can print a configuration page. See Understanding the configuration page.
zThe printer is set as the current or default printer. For Windows, set the printer as the 
default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or 
the Print Center. See your computer’s documentation for more information.
zPause Printing is not selected if you are using a computer running Windows.
zYou are not running too many programs when you are performing a task. Close programs 
that you are not using or restart the computer before attempting the task again.
Resolving printing problems
This section provides solutions to common printing problems.
Printer shuts down unexpectedly
Check power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power 
outlet. See Printer specifications for voltage requirements.
Check printer vents
The printer vents are located on the sides of the printer. If the vents are covered and the 
printer overheats, the printer automatically turns off. Make sure the vents are not covered 
and the printer is in a cool, dry location. See Printer specifications for the required 
operating environment for the printer.
All printer lights are blinking
A non-recoverable error has occurred
Reset the printer. See To reset the printer.
If the problem persists, contact HP. See Support and warranty.
Printer is not responding (nothing prints)
Check printer setup
See General troubleshooting tips.
 
						

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Check the printhead initialization
When printheads are installed or replaced, the printer automatically prints an alignment 
page to align the printheads. This process takes about seven minutes. Until this process is 
complete, only the automatic alignment page can be printed. 
Check the printer software installation
If the printer is turned off when printing, an alert message should appear on your computer 
screen; otherwise, the printer software might not be installed correctly. To resolve this, 
uninstall the software completely, and then reinstall the printer software. See Uninstalling 
the printer software.
Check cable connections
zMake sure both ends of the cable (USB, parallel, or network) are secure.
zIf the printer is connected to a network, check the following:
 Check the Link light on the back of the printer. See Network connector lights.
 Make sure you are not using a phone cord to connect the printer.
 The network hub, switch, or router is on and working properly.
Check printer setup for network environment
Ensure the correct printer driver and printer driver port are being used. For more 
information about network connections, see Configuring the printer (Windows), 
Configuring the printer (Mac OS), or the documentation provided by your network 
vendors.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from 
intrusion. However, the firewall might block communication between the computer and the 
printer. If there is a problem communicating with the printer, try temporarily disabling the 
firewall. If the problem persists, the firewall is not the source of the communication 
problem. Re-enable the firewall.
If disabling the firewall allows you to communicate with the printer, you might want to 
assign the printer a static IP address and re-enable the firewall. See Configure network 
options.
Check wireless communication settings
zMake sure the computers wireless card is set to the correct wireless profile. 
A wireless profile is a set of network settings unique to a given network. A single wireless 
card might have several wireless profiles (for example, one for a home network and one for 
an office network). 
Open the configuration utility for the network card installed on your computer and ensure 
that the profile selected is the profile for the printers network.
zMake sure the printers network settings match those of your network.
1 Do one of the following to find the settings for your network:
 Infrastructure communication mode: Open the Wireless Access Points (WAP) 
configuration utility.
 Ad hoc communication mode: Open the configuration utility for the network card 
installed in your computer.
 
						

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2 Compare the networks settings to those that appear on the configuration page. 
Note any differences. Possible problems include:
 The WAP filters hardware addresses (MAC addresses). See Configuring wireless 
security settings.
 One of these settings in the printer might be incorrect: Communication mode, 
Network Name (SSID), Channel (Ad hoc networks only), Authentication Type, 
Encryption. See Configuring wireless communication options.
3 Print a document. If the document still does not print, then reset the printer to its factory 
default settings (see Administer the printer) and reinstall the printer software 
(seeConfiguring the printer (Windows) or Configuring the printer (Mac OS)).
Printer does not accept printhead
Inspect the printhead
Remove the printhead and make sure the protective tape has been removed completely 
from the printhead. See To clean the printhead contacts manually.
Clean the printhead
Complete the printhead cleaning procedure. See To clean the printhead contacts 
manually.
Turn off the printer after removing the printhead
After removing the printhead, turn the printer off, and then turn on the printer without the 
printhead installed. After the printer has restarted, reinsert the printhead. 
Printer takes a long time to print
Check the system configuration
Make sure the computer meets the minimum system requirements for the printer. 
SeePrinter specifications.
Check the port setting
The port setting configuration in your system might not be set to ECP.
See the documentation that came with the computer for information on how to change the 
port setting, or contact the computer manufacturer.
Check the printer software settings
The printer prints slower when Best or Maximum dpi is selected as the print quality. 
To increase the print speed, select different print settings in the printer driver. See 
Changing print settings.
Check for radio interference
If the printer is connected using wireless communication and is printing slowly, then the 
radio signal might be weak. See Reducing interference in a wireless network.